need some URGENT engine advice
20 March 2012, 11:01 AM
#31
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have you got the cars on finance? if so, you have a 7 or 14 day "cooling period". Cancel it and let them have their car back. Then go somewhere where the service is going to be better. Just leave the car with them, contact your credit card company in front of them, cancel the debits etc..
someone else will prob give you more accurate advice, but i think im on the right lines
someone else will prob give you more accurate advice, but i think im on the right lines
20 March 2012, 11:11 AM
#32
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have you got the cars on finance? if so, you have a 7 or 14 day "cooling period". Cancel it and let them have their car back. Then go somewhere where the service is going to be better. Just leave the car with them, contact your credit card company in front of them, cancel the debits etc..
someone else will prob give you more accurate advice, but i think im on the right lines
someone else will prob give you more accurate advice, but i think im on the right lines
20 March 2012, 05:04 PM
#34
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What an ordeal! Will fill you all in later, grab some popcorn cos it's a long one! As for mileage it was 49k with full dealer history and was very tidy....
20 March 2012, 08:25 PM
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Tony
20 March 2012, 09:50 PM
#39
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Well.....
Ordeal started at 9 this morning when i rang the dealer to explain what happened. Tols me he would speak to boss and ring me straight back as i needed a car to get to work. no call back until 9:40 where he said he had a 53 plate clio 1.2 "EXTREME!" as a temp measure but wanted mee to put my own insurance on it which i politely declined.
He assurerd me he was on his way. 10:45 riing back, ask whats going on and funnily enough he hadnt set off (had a 30 mile trip to work that ws supposed to start at 8:30).
He then tells me that he is rushed off his feet (funny as thats what I would be if I was in work) and that he is sendig a recovery truck to pick the car up. rfused to talk about the scooby until i got there in person. guy finally turns up in a beat up transit flat bed and spent 15 minutes trying to get it on the back including getting the fat k-*** of an assistant to lift the front end up by the front wing before giving up and catching the bottom of the front bumper on the way down. Decides to tow it and swiftly drives off without saying a word to me even goodbye!! SO..............ring back the dealers again, so annoyed i could spit flames from my mouth and demand to speak to the boss, he agrees to send a car for me immediatly. ten minutes later a vauxhall astra shed with three blokes the size of high rise buildings arrives. apparently the guy was intimidated sa i was that annoyed and i am ferried off to the dealer.
Long story short, after having a talk the car is being taken to a subaru specialist for work. He describes the guy as someone who races scoobs and supras. Told him I want prosport to check the car over for work once its fixed which thankfully made them realise i wasnt taking any chances. I told him i would give him the benefit of the doubt as long as the work is done correctly and follows the AA reccomendation (thankfully the AA guy was well up on them and listed everything that was worth sorting) and told him i wanted to see reciepts for everything and have an independant check of the work otherwise I walk away. Didnt push for a time scale at this point so I would have more chance of getting a decent job rather than a rush job.
Most of you will think i am mad but if it works out for me, all the major work that i would need down the line will be done (engine, brakes and suspension) and if the job is **** then i give it back.
Then onto the piece of turd clio which is going back tomoro as it is a death trap. you have to turn left to go straight and when you brake the car swings from left to right. not to mention it stinks like the contents of knowsley safari park have faunicated on the seats and defacated on the dash!
Well that was my day. Finally got into work at 3pm and finished at half five. now enjoying a bottle of Jamesons to wind down!
Ordeal started at 9 this morning when i rang the dealer to explain what happened. Tols me he would speak to boss and ring me straight back as i needed a car to get to work. no call back until 9:40 where he said he had a 53 plate clio 1.2 "EXTREME!" as a temp measure but wanted mee to put my own insurance on it which i politely declined.
He assurerd me he was on his way. 10:45 riing back, ask whats going on and funnily enough he hadnt set off (had a 30 mile trip to work that ws supposed to start at 8:30).
He then tells me that he is rushed off his feet (funny as thats what I would be if I was in work) and that he is sendig a recovery truck to pick the car up. rfused to talk about the scooby until i got there in person. guy finally turns up in a beat up transit flat bed and spent 15 minutes trying to get it on the back including getting the fat k-*** of an assistant to lift the front end up by the front wing before giving up and catching the bottom of the front bumper on the way down. Decides to tow it and swiftly drives off without saying a word to me even goodbye!! SO..............ring back the dealers again, so annoyed i could spit flames from my mouth and demand to speak to the boss, he agrees to send a car for me immediatly. ten minutes later a vauxhall astra shed with three blokes the size of high rise buildings arrives. apparently the guy was intimidated sa i was that annoyed and i am ferried off to the dealer.
Long story short, after having a talk the car is being taken to a subaru specialist for work. He describes the guy as someone who races scoobs and supras. Told him I want prosport to check the car over for work once its fixed which thankfully made them realise i wasnt taking any chances. I told him i would give him the benefit of the doubt as long as the work is done correctly and follows the AA reccomendation (thankfully the AA guy was well up on them and listed everything that was worth sorting) and told him i wanted to see reciepts for everything and have an independant check of the work otherwise I walk away. Didnt push for a time scale at this point so I would have more chance of getting a decent job rather than a rush job.
Most of you will think i am mad but if it works out for me, all the major work that i would need down the line will be done (engine, brakes and suspension) and if the job is **** then i give it back.
Then onto the piece of turd clio which is going back tomoro as it is a death trap. you have to turn left to go straight and when you brake the car swings from left to right. not to mention it stinks like the contents of knowsley safari park have faunicated on the seats and defacated on the dash!
Well that was my day. Finally got into work at 3pm and finished at half five. now enjoying a bottle of Jamesons to wind down!
20 March 2012, 10:39 PM
#41
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I'm scrawny but i come from big family with six brothers and three sisters that are ubilt like walls so it didnt intimidate me too much. Its so frustrating going back to this forum to remember what my car looks like! started a few contingancys in case i give the car back in the end. half of me wants another scoob especially a black one as you dont see many black hawkeyes, but this experience has really soured my opinion to them. think i am more annoyed with myself tbh. i am a jeweller and a store manager so i know better than impulse buying but it seemed too good to be true.
Time will tell i suppose
Time will tell i suppose
20 March 2012, 11:17 PM
#42
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I hope you prove me and others wrong but I think by having it fixed you are making a decision with your heart not your head 
Best of luck though and fingers crossed the work is done right. I assume also you'll be billing them for the damage to the wing/bumper or other bodywork when it was being pulled about?
I think you're mad to give them any benefit of any doubt!
Best of luck though and fingers crossed the work is done right. I assume also you'll be billing them for the damage to the wing/bumper or other bodywork when it was being pulled about?
I think you're mad to give them any benefit of any doubt!
20 March 2012, 11:24 PM
#43
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It is a gamble but in the long term it might work in my favour. They are replacing the whole front suspension, the front wing, engine repair and the brakes and there is a good chance the car is going to prosport to get the work done. I was always planning to get the engine tuned in twelve months time anyway so for the next twelve months i have them over a barrel with the warranty to get the absolute most from the warranty i can.
The thing that will help me do that is that this has happened in the first place and i am like a dog with a bone for getting what i want when ive paid for it.
With any luck i can get as much from the warranty as i can and then in twelve months time when ive had time to save up i can get prosport to do a rebuild or something with the engine to make sure it lasts even longer.
my heart is definatly playing its part but as long as they keep to their word, i get a car with a lot of things brand new and compensation for my inconvenience, worst case i walk away and start again.... I HOPE
The thing that will help me do that is that this has happened in the first place and i am like a dog with a bone for getting what i want when ive paid for it.
With any luck i can get as much from the warranty as i can and then in twelve months time when ive had time to save up i can get prosport to do a rebuild or something with the engine to make sure it lasts even longer.
my heart is definatly playing its part but as long as they keep to their word, i get a car with a lot of things brand new and compensation for my inconvenience, worst case i walk away and start again.... I HOPE
20 March 2012, 11:41 PM
#44
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It is a gamble but in the long term it might work in my favour. They are replacing the whole front suspension, the front wing, engine repair and the brakes and there is a good chance the car is going to prosport to get the work done. I was always planning to get the engine tuned in twelve months time anyway so for the next twelve months i have them over a barrel with the warranty to get the absolute most from the warranty i can.
The thing that will help me do that is that this has happened in the first place and i am like a dog with a bone for getting what i want when ive paid for it.
With any luck i can get as much from the warranty as i can and then in twelve months time when ive had time to save up i can get prosport to do a rebuild or something with the engine to make sure it lasts even longer.
my heart is definatly playing its part but as long as they keep to their word, i get a car with a lot of things brand new and compensation for my inconvenience, worst case i walk away and start again.... I HOPE
The thing that will help me do that is that this has happened in the first place and i am like a dog with a bone for getting what i want when ive paid for it.
With any luck i can get as much from the warranty as i can and then in twelve months time when ive had time to save up i can get prosport to do a rebuild or something with the engine to make sure it lasts even longer.
my heart is definatly playing its part but as long as they keep to their word, i get a car with a lot of things brand new and compensation for my inconvenience, worst case i walk away and start again.... I HOPE
And I like the 'dog with a bone' comment, don't let them fùck you over mate!
Last edited by chocolate_o_brian; 21 March 2012 at 10:07 AM. Reason: Bloody iPhone key pad!
20 March 2012, 11:53 PM
#45
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15 years in retail does that to you!! the way i see it is that they are selling a high end product just like i do and i wouldnt dream of treating any of mty customers like they have so far. kinda mad with myself as up to today i didnt want to blame the young lad that originally sold me the car. Now however he needs to step up to the plate and earn his money like my staff do.
There is always a danger with me that sometimes i let my heart lead the way but one thing that is evident with just six days of owning that car is nothing is cheap or simple when it comes to subarus! Had fast fords and hondas and you can look at their engines and get the feel of whats what straight away, i looked under the scoob and closed it again! either that or pretend that i knew what i was looking at!
if anything this is going to be a learn for me. i'm not made of cash like some are and this is my daily driver so i gotta get this right (no pressure lol)
There is always a danger with me that sometimes i let my heart lead the way but one thing that is evident with just six days of owning that car is nothing is cheap or simple when it comes to subarus! Had fast fords and hondas and you can look at their engines and get the feel of whats what straight away, i looked under the scoob and closed it again! either that or pretend that i knew what i was looking at!
if anything this is going to be a learn for me. i'm not made of cash like some are and this is my daily driver so i gotta get this right (no pressure lol)
21 March 2012, 12:08 AM
#46
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well done , i hope they get it right first time for you , but as you say you have a backup plan so a big thumbs up mate , stick to your guns and dont let them intimmidate you into anything you dont want to happen , and make sure before you drive away that you check every bill of sale and that you are entirely happy with the outcome
rob
rob
21 March 2012, 01:17 PM
#47
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Personally, I'd say it should all work out fine for you.
Everybody gets excited if a recent purchase goes wrong, but it's worth bearing in mind that it's just as much of a pain for the guys who sold it.
They are only interested in selling cars, and if the customer's happy, he'll come back for another one at some time.
These do have head gasket issues that the other derivatives don't. Subaru know why, but they aren't saying! We've fixed loads of them, and they are all running about now quite happily.
Everybody gets excited if a recent purchase goes wrong, but it's worth bearing in mind that it's just as much of a pain for the guys who sold it.
They are only interested in selling cars, and if the customer's happy, he'll come back for another one at some time.
These do have head gasket issues that the other derivatives don't. Subaru know why, but they aren't saying! We've fixed loads of them, and they are all running about now quite happily.
21 March 2012, 01:23 PM
#49
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Personally, I'd say it should all work out fine for you.
Everybody gets excited if a recent purchase goes wrong, but it's worth bearing in mind that it's just as much of a pain for the guys who sold it.
They are only interested in selling cars, and if the customer's happy, he'll come back for another one at some time.
These do have head gasket issues that the other derivatives don't. Subaru know why, but they aren't saying! We've fixed loads of them, and they are all running about now quite happily.
Everybody gets excited if a recent purchase goes wrong, but it's worth bearing in mind that it's just as much of a pain for the guys who sold it.
They are only interested in selling cars, and if the customer's happy, he'll come back for another one at some time.
These do have head gasket issues that the other derivatives don't. Subaru know why, but they aren't saying! We've fixed loads of them, and they are all running about now quite happily.
When you guys get one of these in with HG failure, do you skim the heads and fit better gaskets? Assuming the oem parts is the cause, are upgraded parts the answer? It's always put me off a Hawkeye when fiancially viable due to said HG failures, a bit like the bloody MAFs on my 99.
21 March 2012, 01:25 PM
#50
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When you guys get one of these in with HG failure, do you skim the heads and fit better gaskets? Assuming the oem parts is the cause, are upgraded parts the answer? It's always put me off a Hawkeye when fiancially viable due to said HG failures, a bit like the bloody MAFs on my 99.
21 March 2012, 07:16 PM
#51
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Sorry to say but you'll end up with a lemon
My brother has just bought a VXR astra and with 3 days it was blowing oil out of the exhaust in great big plumes on idle that would clear when revved, the dealer had the car 3 weeks and eventually after a few phone calls to the finance company and them telling him he had 24 hrs to get the car fixed or they wanted there money back he put a new turbo on the car and all was well for 8 days, my brother was then driving the car when the ESP and engine light came on and it began misfiring, after replacing the coil packs and plugs the misfire was gone but after plugging in a code reader its showing the reason for the lights on the dash are a faulty wheel speed sensor which is another £130 add this to the £300 he's already spent and your talking a fair few quid on a car he's had less than a month.
The dealer said when he bought it that he had put 3 months warrenty on the car which turns out that the booklet for the warrenty is all he's paid for as the reference number is just the number he was given when he was given the quote and the warrenty has not been paid for so is useless and the dealer has stated he wants nothing more to do with the car as he's out of pocket due to the costs involved in replacing the turbo.
My brother has gone to trading standards who have told him that the car is the finance companies problem as its legally theres and its now down to them to force the dealer to fix it which I find very strange.
I told my brother that when the turbo went he should have demanded a full refund as he paid top money for the car and its obviously been thrashed within and inch of its life and will be a money pit and no matter what he does its just going to keep breaking down as its been neglected since new.
it would seem that you are going to be in a similar position as the dealer will always want to fix your car as cheap as possible to ensure he still makes a profit on the car and it doesnt end up costing him more than it needs to.
My advice is walk away now while you still can or be prepare for several unhealthy conversations with said dealer who will eventually **** you
My brother has just bought a VXR astra and with 3 days it was blowing oil out of the exhaust in great big plumes on idle that would clear when revved, the dealer had the car 3 weeks and eventually after a few phone calls to the finance company and them telling him he had 24 hrs to get the car fixed or they wanted there money back he put a new turbo on the car and all was well for 8 days, my brother was then driving the car when the ESP and engine light came on and it began misfiring, after replacing the coil packs and plugs the misfire was gone but after plugging in a code reader its showing the reason for the lights on the dash are a faulty wheel speed sensor which is another £130 add this to the £300 he's already spent and your talking a fair few quid on a car he's had less than a month.
The dealer said when he bought it that he had put 3 months warrenty on the car which turns out that the booklet for the warrenty is all he's paid for as the reference number is just the number he was given when he was given the quote and the warrenty has not been paid for so is useless and the dealer has stated he wants nothing more to do with the car as he's out of pocket due to the costs involved in replacing the turbo.
My brother has gone to trading standards who have told him that the car is the finance companies problem as its legally theres and its now down to them to force the dealer to fix it which I find very strange.
I told my brother that when the turbo went he should have demanded a full refund as he paid top money for the car and its obviously been thrashed within and inch of its life and will be a money pit and no matter what he does its just going to keep breaking down as its been neglected since new.
it would seem that you are going to be in a similar position as the dealer will always want to fix your car as cheap as possible to ensure he still makes a profit on the car and it doesnt end up costing him more than it needs to.
My advice is walk away now while you still can or be prepare for several unhealthy conversations with said dealer who will eventually **** you
21 March 2012, 08:15 PM
#52
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When you guys get one of these in with HG failure, do you skim the heads and fit better gaskets? Assuming the oem parts is the cause, are upgraded parts the answer? It's always put me off a Hawkeye when fiancially viable due to said HG failures, a bit like the bloody MAFs on my 99.
Yes, we would very likely surface the heads, but only by a minimum amount. I honestly don't think the actual gasket is the problem, so much as a production issue, like not doing the bolts up properly!
Last edited by Alan Jeffery; 21 March 2012 at 08:17 PM.
21 March 2012, 08:27 PM
#53
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Sorry to say but you'll end up with a lemon
My brother has just bought a VXR astra and with 3 days it was blowing oil out of the exhaust in great big plumes on idle that would clear when revved, the dealer had the car 3 weeks and eventually after a few phone calls to the finance company and them telling him he had 24 hrs to get the car fixed or they wanted there money back he put a new turbo on the car and all was well for 8 days, my brother was then driving the car when the ESP and engine light came on and it began misfiring, after replacing the coil packs and plugs the misfire was gone but after plugging in a code reader its showing the reason for the lights on the dash are a faulty wheel speed sensor which is another £130 add this to the £300 he's already spent and your talking a fair few quid on a car he's had less than a month.
The dealer said when he bought it that he had put 3 months warrenty on the car which turns out that the booklet for the warrenty is all he's paid for as the reference number is just the number he was given when he was given the quote and the warrenty has not been paid for so is useless and the dealer has stated he wants nothing more to do with the car as he's out of pocket due to the costs involved in replacing the turbo.
My brother has gone to trading standards who have told him that the car is the finance companies problem as its legally theres and its now down to them to force the dealer to fix it which I find very strange.
I told my brother that when the turbo went he should have demanded a full refund as he paid top money for the car and its obviously been thrashed within and inch of its life and will be a money pit and no matter what he does its just going to keep breaking down as its been neglected since new.
it would seem that you are going to be in a similar position as the dealer will always want to fix your car as cheap as possible to ensure he still makes a profit on the car and it doesnt end up costing him more than it needs to.
My advice is walk away now while you still can or be prepare for several unhealthy conversations with said dealer who will eventually **** you
My brother has just bought a VXR astra and with 3 days it was blowing oil out of the exhaust in great big plumes on idle that would clear when revved, the dealer had the car 3 weeks and eventually after a few phone calls to the finance company and them telling him he had 24 hrs to get the car fixed or they wanted there money back he put a new turbo on the car and all was well for 8 days, my brother was then driving the car when the ESP and engine light came on and it began misfiring, after replacing the coil packs and plugs the misfire was gone but after plugging in a code reader its showing the reason for the lights on the dash are a faulty wheel speed sensor which is another £130 add this to the £300 he's already spent and your talking a fair few quid on a car he's had less than a month.
The dealer said when he bought it that he had put 3 months warrenty on the car which turns out that the booklet for the warrenty is all he's paid for as the reference number is just the number he was given when he was given the quote and the warrenty has not been paid for so is useless and the dealer has stated he wants nothing more to do with the car as he's out of pocket due to the costs involved in replacing the turbo.
My brother has gone to trading standards who have told him that the car is the finance companies problem as its legally theres and its now down to them to force the dealer to fix it which I find very strange.
I told my brother that when the turbo went he should have demanded a full refund as he paid top money for the car and its obviously been thrashed within and inch of its life and will be a money pit and no matter what he does its just going to keep breaking down as its been neglected since new.
it would seem that you are going to be in a similar position as the dealer will always want to fix your car as cheap as possible to ensure he still makes a profit on the car and it doesnt end up costing him more than it needs to.
My advice is walk away now while you still can or be prepare for several unhealthy conversations with said dealer who will eventually **** you
We in the Motor Trade have a saying. "Man made it, Man can fix it"
A car is a loose collection of parts. Assuming the car hasn't been stuffed into a wall and left with a twisted frame, anything else can be repaired.
Having to repair used cars is all part of the fun, it's why they cost less.
The owner has the law on his side. If the vendors fail to fix the car properly, he can take it elsewhere, then use the small claims systerm to get his money back. It's very simple. Dammit, I'd fix it for him..
The alternative is going for a nice new Peugeot, which you can trade back in when the warranty runs out.
After you Sir..
21 March 2012, 08:43 PM
#54
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We would always do what ever was necessary. It's an engineering issue, so it makes sense to just check it over when stripped, and then carry out appropriate work.
Yes, we would very likely surface the heads, but only by a minimum amount. I honestly don't think the actual gasket is the problem, so much as a production issue, like not doing the bolts up properly!
Yes, we would very likely surface the heads, but only by a minimum amount. I honestly don't think the actual gasket is the problem, so much as a production issue, like not doing the bolts up properly!
I'm just trying to use this thread to understand why they go. What's the weak link and why is it the weak link. This is my apprentice brain kicking in now to try resolve an issue I haven't even got
06 April 2012, 09:51 PM
#56
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Thread Starter
Well had the car for a few days and I have to say I think that so far the gamble has paid off. New head gaskets, pulleys, brakes, clutch and suspension which has saved me a small fortune in the long run and made the car a lot better to drive. still gonna take me a while to trust the car completely but it seems fantastic at the minute. Lets hope it holds together for a while so i can at least get to know it and have a little fun!
09 April 2012, 04:39 PM
#57
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Well had my first test run on a decent journey yesterday and after a lot of nervousness, the car delivered in spades!
the power delivery is incredible, plenty of room and the new brakes have made a huge difference. I am now trying to learn as much as possible about the car as the manual is best at being vague!
the first question is about the headlight leveling light which seems to pop on for anything from seconds to 30 minutes before turning off. I have had advice from you guys that it is a dirty sensor, so what is the best way to find it and clean it short of a jetwash?
Secondly I am trying to work out what the rev adjusty thing does and where is best to have it positioned. It is currently set to just before the red line but i have not bothered messing with it until i understand what it does. Not entirely sure what to search for so if anyone can help me understand the purpose and give me an idea where is best to have it set, that would be great too.
Thanks for all the replies and interests so far. It has really helped me make my mind up to keep the scoob and even though the initial gamble was high it seems to have paid off as I absolutely love the car. just got to re-learn how to keep the thing from going over the speed limit when im not looking!
the power delivery is incredible, plenty of room and the new brakes have made a huge difference. I am now trying to learn as much as possible about the car as the manual is best at being vague!
the first question is about the headlight leveling light which seems to pop on for anything from seconds to 30 minutes before turning off. I have had advice from you guys that it is a dirty sensor, so what is the best way to find it and clean it short of a jetwash?
Secondly I am trying to work out what the rev adjusty thing does and where is best to have it positioned. It is currently set to just before the red line but i have not bothered messing with it until i understand what it does. Not entirely sure what to search for so if anyone can help me understand the purpose and give me an idea where is best to have it set, that would be great too.
Thanks for all the replies and interests so far. It has really helped me make my mind up to keep the scoob and even though the initial gamble was high it seems to have paid off as I absolutely love the car. just got to re-learn how to keep the thing from going over the speed limit when im not looking!
10 April 2012, 09:50 PM
#60
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the Clio is all sorted too. Worked out ok in the end to be honest. Both cars are driving mint so far. Now its had a good blast i trust it a lot more.
just got to learn about how to drive it properly as I have no idea how to use the rev thingee, dont know when the boost kicks in although i think it is 3000 rpm and i need to fix the annoying headlight level warning light issue.
Overall - even though it costs a lot more to run than i possibly imagined it was a positive mood. its exceeded my expectations of what an Sti would be like and besides a much emptier wallet, there are no regrets! just finishing buying a few bits from PB to get the body up to scratch then i will be mega happy! just a foam lance and a DA and im all set to go!
just got to learn about how to drive it properly as I have no idea how to use the rev thingee, dont know when the boost kicks in although i think it is 3000 rpm and i need to fix the annoying headlight level warning light issue.
Overall - even though it costs a lot more to run than i possibly imagined it was a positive mood. its exceeded my expectations of what an Sti would be like and besides a much emptier wallet, there are no regrets! just finishing buying a few bits from PB to get the body up to scratch then i will be mega happy! just a foam lance and a DA and im all set to go!