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Old 23 January 2012, 10:10 PM
  #31  
Kieran_Burns
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Something else for you guys to help us out with:

http://www.mediacollege.com/internet...raceroute.html

Could you run a tracert to bbs.scoobynet.com when the problem occurs?
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Old 24 January 2012, 12:05 PM
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Originally Posted by Kieran_Burns
Something else for you guys to help us out with:

http://www.mediacollege.com/internet...raceroute.html

Could you run a tracert to bbs.scoobynet.com when the problem occurs?
As I said yesterday I don't think it's a routing problem.

When it's broke

Code:
Tracing route to bbs.scoobynet.com [98.158.195.106]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  lanserver.local [192.168.192.13] 
  2     7 ms     7 ms     7 ms  cpc2-rawt2-2-0-gw.10-2.cable.virginmedia.com [REMOVED] 
  3    11 ms     8 ms     7 ms  manc-core-2b-ae3-1974.network.virginmedia.net [82.8.210.129] 
  4    57 ms    29 ms    12 ms  manc-bb-1b-ae7-0.network.virginmedia.net [82.15.206.249] 
  5     8 ms     8 ms    11 ms  manc-bb-1a-ae0-0.network.virginmedia.net [62.253.187.177] 
  6    24 ms    24 ms    23 ms  212.187.136.125 
  7    23 ms    23 ms    27 ms  ae-4-4.ebr1.London1.Level3.net [4.69.133.102] 
  8    20 ms    27 ms    21 ms  vlan104.ebr2.London1.Level3.net [4.69.143.98] 
  9   100 ms    98 ms    99 ms  ae-44-44.ebr1.NewYork1.Level3.net [4.69.137.78] 
 10   110 ms   108 ms    96 ms  ae-71-71.csw2.NewYork1.Level3.net [4.69.134.70] 
 11    95 ms    96 ms   100 ms  ae-72-72.ebr2.NewYork1.Level3.net [4.69.148.37] 
 12   169 ms   167 ms   164 ms  ae-2-2.ebr4.SanJose1.Level3.net [4.69.135.185] 
 13   166 ms   169 ms   160 ms  ae-2-2.ebr3.LosAngeles1.Level3.net [4.69.132.10] 
 14   162 ms   160 ms   162 ms  ae-83-83.csw3.LosAngeles1.Level3.net [4.69.137.42] 
 15   163 ms   159 ms   158 ms  ae-31-80.car1.LosAngeles1.Level3.net [4.69.144.131] 
 16   163 ms   163 ms   160 ms  INTERNET-BR.car1.LosAngeles1.Level3.net [4.59.56.162] 
 17   163 ms   160 ms   194 ms  la3-pan4050-int.internetbrands.com [98.158.192.10] 
 18   169 ms   163 ms   170 ms  clusteruk-98-158-195-106.dvpne.com [98.158.195.106] 

Trace complete.
When it's working

Code:
Tracing route to bbs.scoobynet.com [98.158.195.106]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  lanserver.local [192.168.192.13] 
  2     8 ms     9 ms     7 ms  cpc2-rawt2-2-0-gw.10-2.cable.virginmedia.com [REMOVED] 
  3    19 ms    11 ms    12 ms  manc-core-2b-ae3-1974.network.virginmedia.net [82.8.210.129] 
  4     8 ms     7 ms     8 ms  manc-bb-1b-ae7-0.network.virginmedia.net [82.15.206.249] 
  5    10 ms     7 ms     7 ms  manc-bb-1a-ae0-0.network.virginmedia.net [62.253.187.177] 
  6    23 ms    23 ms    23 ms  212.187.136.125 
  7    20 ms    23 ms    23 ms  ae-4-4.ebr1.London1.Level3.net [4.69.133.102] 
  8    24 ms    23 ms    40 ms  vlan104.ebr2.London1.Level3.net [4.69.143.98] 
  9    97 ms   104 ms    99 ms  ae-44-44.ebr1.NewYork1.Level3.net [4.69.137.78] 
 10    95 ms   107 ms   108 ms  ae-71-71.csw2.NewYork1.Level3.net [4.69.134.70] 
 11    96 ms    96 ms    96 ms  ae-72-72.ebr2.NewYork1.Level3.net [4.69.148.37] 
 12   165 ms   166 ms   166 ms  ae-2-2.ebr4.SanJose1.Level3.net [4.69.135.185] 
 13   162 ms   162 ms   162 ms  ae-2-2.ebr3.LosAngeles1.Level3.net [4.69.132.10] 
 14   159 ms   162 ms   161 ms  ae-83-83.csw3.LosAngeles1.Level3.net [4.69.137.42] 
 15   159 ms   160 ms   160 ms  ae-31-80.car1.LosAngeles1.Level3.net [4.69.144.131] 
 16   163 ms   162 ms   177 ms  INTERNET-BR.car1.LosAngeles1.Level3.net [4.59.56.162] 
 17   162 ms   163 ms   162 ms  la3-pan4050-int.internetbrands.com [98.158.192.10] 
 18   181 ms   161 ms   164 ms  clusteruk-98-158-195-106.dvpne.com [98.158.195.106] 

Trace complete.
More or less the same!
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Old 24 January 2012, 12:23 PM
  #33  
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I take it you had SN crap out about 15mins ago?

I had it too.

Problem with me it only happens once every few days. So never can be too sure if its my end or not.
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Old 24 January 2012, 12:41 PM
  #34  
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Originally Posted by ALi-B
I take it you had SN crap out about 15mins ago?

I had it too.

Problem with me it only happens once every few days. So never can be too sure if its my end or not.
Yep, only for a few minutes though. Managed to capture the whole traceroute while it was still not connecting.

I think the porbnlem has to be at the server end somewhere as the traceroutes check out as does ping!
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Old 25 January 2012, 07:22 PM
  #35  
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I don't know about tracers, pings etc.

When it does it to me, it can be separated by days, then do it several times in an hour.
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Old 25 January 2012, 08:59 PM
  #36  
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The 'cannot be displayed' has returned the last few days for me no problems other than Snet.
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Old 27 January 2012, 10:55 AM
  #37  
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Same here, timed out three times yesterday.

And after 5 days, no response worth knowing about from the IB techs.

Allegedly.
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Old 28 January 2012, 12:44 PM
  #38  
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Yep so glad I bothered to do the traceroutes for them.
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Old 28 January 2012, 02:33 PM
  #39  
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I'm glad you did too.
It was obviously helpful.....
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Old 28 January 2012, 06:35 PM
  #40  
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Originally Posted by alcazar
I'm glad you did too.
It was obviously helpful.....
LOL
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Old 30 January 2012, 08:23 PM
  #41  
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Isn't it great to see SOMETHING is being done, and that it's being reported back to us.........oh............wait.........
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Old 30 January 2012, 08:28 PM
  #42  
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Originally Posted by alcazar
Isn't it great to see SOMETHING is being done, and that it's being reported back to us.........oh............wait.........
Hey, be fair..........

we can't see the wheels that aren't turning in the background!!
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Old 30 January 2012, 08:39 PM
  #43  
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It just seems there is just no real desire to sort anything out from the techs, the mods or anyone.

For instance several suggestions were made about changes to the trading area about 5 weeks ago and it was to be discussed by the mods etc. yet nothing has been said even if it is just to say nothing will be changed.

If there's no enthisiasm for improving/fixing things then it will only go one way.
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Old 30 January 2012, 09:23 PM
  #44  
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Where`s the tumbleweed smilie when you need it?
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Old 30 January 2012, 09:52 PM
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Originally Posted by ScoobySteve69
Where`s the tumbleweed smilie when you need it?
You need to officially request it to be added tio the site in here
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Old 31 January 2012, 12:08 AM
  #46  
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Originally Posted by f1_fan
You need to officially request it to be added tio the site in here
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Old 31 January 2012, 01:12 PM
  #47  
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No chance of it being added for the foreseeable future, then?
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Old 31 January 2012, 04:34 PM
  #48  
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Old 01 February 2012, 12:08 PM
  #49  
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Hi guys, we have asked for this to be looked at, but neither I or the mod team can do anything further, sorry.
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Old 01 February 2012, 02:06 PM
  #50  
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hi everyone,

apologies from IB. I have been away on vacation, and apparently my associate couldn't find this forum to check in. Your reports sound a lot like what I'm hearing from some other sites as well. I will take the info from this thread, and ensure that someone takes a look at things today. I believe the issue lies within our network, but if you can continue to post your tracert reports, especially while you're experiencing issues, that would be greatly appreciated.

Lastly, this is def not on Kieran, or Stu, they've been emailing, not sure why nobody else replied though.

cheers,
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Old 01 February 2012, 02:15 PM
  #51  
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Originally Posted by Robb M.
hi everyone,

apologies from IB. I have been away on vacation, and apparently my associate couldn't find this forum to check in.
Glad it's such a valued forum, then.
Unbelievable. I bet he'd have found it quick enough if all the advertisers started pulling out?

Originally Posted by Robb M.;10464028Lastly, this is def not on Kieran, or Stu, they've been emailing, [B
not sure why nobody else replied though.[/B]

cheers,
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Because we don't matter so long as we keep paying?
Because they don't give a t0ss?
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Old 01 February 2012, 02:27 PM
  #52  
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Naw, to be fair to my associate, we have had instances of sites being hacked, and have had to notify every person with adminCP access across our entire network of their new login info etc. He's been slammed. I do note that the complaints here on SN, echo those on some other communities, and checking into our tech bug tracker, I can see that my associate did add notes about Scoobynet's issues. I'm not sure why tech hasn't addressed, but I'll get an update today.
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Old 01 February 2012, 08:28 PM
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Well thanks, then, if belatedly from us.
We look forward to progress.........

PLEASE keep us up to date
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Old 01 February 2012, 08:43 PM
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Originally Posted by alcazar
Glad it's such a valued forum, then.
Unbelievable. I bet he'd have found it quick enough if all the advertisers started pulling out?



Because we don't matter so long as we keep paying?
Because they don't give a t0ss?
Stop being grumpy
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Old 02 February 2012, 09:24 AM
  #55  
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Moi? Grumpy?

Nah....I just tell it like it is
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Old 02 February 2012, 05:48 PM
  #56  
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hey everyone,

just wanted to give you an update. I believe we're looking to migrate SN to a new platform of servers that we've built. It's possible this will take place today. There shouldn't be any downtime, but I will keep you posted as the progress happens.

This should resolve things.

cheers,
robb
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Old 02 February 2012, 05:54 PM
  #57  
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OOooo

Out with the old Pentium III and in with a new Atom N435
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Old 02 February 2012, 08:18 PM
  #58  
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sort the ios safari bug out why you're at it!
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Old 02 February 2012, 08:22 PM
  #59  
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Servers still in the USA though?
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Old 03 February 2012, 04:19 PM
  #60  
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update: we did not get you moved yesterday, and I won't allow them to do the move on a Friday. Please bear with us until Monday.

cheers,
robb
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