A-Plan Insurance and Scoobynet
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Former Sponsor
Joined: Jul 2009
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From: Thatcham
i never realised we had to call u. I spoke to some 1 last year and they couldnt beat my quote from sky. I will try again end march mate as sounds like i missed a treat.
Ppl must know by now with scoobys it dont matter if the car is worth 50k and is a bmw or something its prob more to insure than a 5k scooby purely for the fact they are wanted for both parts and to order etc. that just makes them more vunerable.
Ppl must know by now with scoobys it dont matter if the car is worth 50k and is a bmw or something its prob more to insure than a 5k scooby purely for the fact they are wanted for both parts and to order etc. that just makes them more vunerable.
Regards
Chris
Believe it or not, most insurance companies who specialise in Imprezas and the like will tell you that the loss ratios are so much better on this type of vehicle. It's the bread and butter cars that costs insurance companies money, not the enthusiast cars.
Regards
Chris
Regards
Chris
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Existing customer here. Very happy with both prices and service.
Had all three of my Scoobs insured with A-Plan at one stage, but am down to two now.
Live in West London, but still seem to get a competitive quote from A Plan, compared to what others say they pay.
However, it is when things go wrong which is the measure and I have to say that A-Plan have never let me down. I have moved away from A-Plan in the past, had an accident and really regretted who I was with, as they invariably let me down.
A-Plan all the way.
Keep up the good work.
Asif
PS can I get an even cheaper quote next time because of the free plug?
Had all three of my Scoobs insured with A-Plan at one stage, but am down to two now.
Live in West London, but still seem to get a competitive quote from A Plan, compared to what others say they pay.
However, it is when things go wrong which is the measure and I have to say that A-Plan have never let me down. I have moved away from A-Plan in the past, had an accident and really regretted who I was with, as they invariably let me down.
A-Plan all the way.
Keep up the good work.
Asif
PS can I get an even cheaper quote next time because of the free plug?
Have you ever had an accident whilst insured with A Plan?
I had three vehicles insured with A Plan until somebody ran in to the back off one of them. We were then handed over to a third party accident management company called Helphire to deal with our claim and A Plan weren't really interested from then on. All I will say is that as a result we have moved two of our vehicles to other insurance companies who deal with claims themselves and will be looking at the other when its due.
Chris, do you still use Helphire for third party claims?
Last edited by MMT WRX; Feb 16, 2011 at 07:47 AM.
Thread Starter
Former Sponsor
Joined: Jul 2009
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From: Thatcham
We do still use Helphire and Connexus to assist with non fault claims. We will oversee fault claims on your behalf.
Generally we have a great feedback for our Legal Expense providers. Apologies if this has not been the case on this rare occasion.
If you have any matters that you would rather discuss over the phone, I would be delighted to hear from you.
Regards
Chris
Generally we have a great feedback for our Legal Expense providers. Apologies if this has not been the case on this rare occasion.
If you have any matters that you would rather discuss over the phone, I would be delighted to hear from you.
Regards
Chris
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Hi Chris
I had appalling service from Helphire. I took the car the day it was booked in for repair and collected a hire car which tbh was a bit of an old banger and had a fault that meant it couldn't be driven. My car which only needed a new bumper was sat at the garage for three weeks untouched. We chased both Helphire and A plan re a replacement vehicle and although they all made the right noises we were without a car for well over a week. The amount of time spent on the phone, the chasing etc was very poor. And to top that when I complained to A Plan they said they would carry out an investigation and report back which they didn't.
About the same time somebody bumped into my daughters car. She's insured with Tesco. She rang them and within two days a tow truck came dropped a brand new hire car off and took her car away. A week later they brought her car back repaired and took the hire car. It only took a couple of very brief phone calls.
This isn't aimed at you personally but when I rang back to find out the result of the investigation I was left in little doubt there hadn't been one. When I spoke to my insurer direct they were also a little concerned at the way Helphire had handled it as well.
So now I will only deal with companies that deal with claims in house.
I had appalling service from Helphire. I took the car the day it was booked in for repair and collected a hire car which tbh was a bit of an old banger and had a fault that meant it couldn't be driven. My car which only needed a new bumper was sat at the garage for three weeks untouched. We chased both Helphire and A plan re a replacement vehicle and although they all made the right noises we were without a car for well over a week. The amount of time spent on the phone, the chasing etc was very poor. And to top that when I complained to A Plan they said they would carry out an investigation and report back which they didn't.
About the same time somebody bumped into my daughters car. She's insured with Tesco. She rang them and within two days a tow truck came dropped a brand new hire car off and took her car away. A week later they brought her car back repaired and took the hire car. It only took a couple of very brief phone calls.
This isn't aimed at you personally but when I rang back to find out the result of the investigation I was left in little doubt there hadn't been one. When I spoke to my insurer direct they were also a little concerned at the way Helphire had handled it as well.
So now I will only deal with companies that deal with claims in house.
Maybe this should be dealt with in PM, companies have lots of customers and one complaint out of many can damage a reputation, all the good reports are overshadowed by bad, maybe they should deal with this better but open posts are a little harsh i think
Hi Chris
I had appalling service from Helphire. I took the car the day it was booked in for repair and collected a hire car which tbh was a bit of an old banger and had a fault that meant it couldn't be driven. My car which only needed a new bumper was sat at the garage for three weeks untouched. We chased both Helphire and A plan re a replacement vehicle and although they all made the right noises we were without a car for well over a week. The amount of time spent on the phone, the chasing etc was very poor. And to top that when I complained to A Plan they said they would carry out an investigation and report back which they didn't.
About the same time somebody bumped into my daughters car. She's insured with Tesco. She rang them and within two days a tow truck came dropped a brand new hire car off and took her car away. A week later they brought her car back repaired and took the hire car. It only took a couple of very brief phone calls.
This isn't aimed at you personally but when I rang back to find out the result of the investigation I was left in little doubt there hadn't been one. When I spoke to my insurer direct they were also a little concerned at the way Helphire had handled it as well.
So now I will only deal with companies that deal with claims in house.
I had appalling service from Helphire. I took the car the day it was booked in for repair and collected a hire car which tbh was a bit of an old banger and had a fault that meant it couldn't be driven. My car which only needed a new bumper was sat at the garage for three weeks untouched. We chased both Helphire and A plan re a replacement vehicle and although they all made the right noises we were without a car for well over a week. The amount of time spent on the phone, the chasing etc was very poor. And to top that when I complained to A Plan they said they would carry out an investigation and report back which they didn't.
About the same time somebody bumped into my daughters car. She's insured with Tesco. She rang them and within two days a tow truck came dropped a brand new hire car off and took her car away. A week later they brought her car back repaired and took the hire car. It only took a couple of very brief phone calls.
This isn't aimed at you personally but when I rang back to find out the result of the investigation I was left in little doubt there hadn't been one. When I spoke to my insurer direct they were also a little concerned at the way Helphire had handled it as well.
So now I will only deal with companies that deal with claims in house.
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Asif
Have you ever had an accident whilst insured with A Plan?
I had three vehicles insured with A Plan until somebody ran in to the back off one of them. We were then handed over to a third party accident management company called Helphire to deal with our claim and A Plan weren't really interested from then on. All I will say is that as a result we have moved two of our vehicles to other insurance companies who deal with claims themselves and will be looking at the other when its due.
Chris, do you still use Helphire for third party claims?
Have you ever had an accident whilst insured with A Plan?
I had three vehicles insured with A Plan until somebody ran in to the back off one of them. We were then handed over to a third party accident management company called Helphire to deal with our claim and A Plan weren't really interested from then on. All I will say is that as a result we have moved two of our vehicles to other insurance companies who deal with claims themselves and will be looking at the other when its due.
Chris, do you still use Helphire for third party claims?
I will answer as I hope I can stand by what I have said.
I have had accidents while covered by A-Plan, the scenario was the same, I made literally one phone call and the rest was just taken care of. As I have never had (touch wood) a fault accident, I was passed to HelpHire every time.
No complaints from me at all, things could not have been simpler.
In the past I moved away from A-Plan, went to R&SA - awful, never again, not More Than, want nothing to do with these people. They are too big.
Since I have had Subarus, I have tried Elephant, dreadful, never again, abominable service, also LV. LV were fine for cheap rates, but when I was hit in an accident, by an uninsured driver, I had to chase, chase, and chase.
The 3rd party produced an 'eyewitness', one year after a minor prang and LV didn't even think to question it!!! They told me they were going to 50 - 50 it!!
I had to write a very long, detailed, analysis of the whole situation, pull apart the lies from the 3rd party, etc etc. before they saw it my way. Luckily the 3rd partys car was insured by Tesco, although the driver was not covered, so I won, as they (Tesco) were reasonable about it.
After all this I went back to A-Plan, once I discovered they did modified Scoobs and so on and they have been fine.
I was deliberately driven into by one driver about 3 years ago, I thought it was going to be like the LV situation all over again, but no. One phone call to A-Plan and everything was taken care of. Hire car, repairs, etc. The rates are not too bad either.
If they ever let me down, badly, I will simply move. There are plenty of good insurers out there. Until then, they can keep my business.
HTH
Asif
PS. Worth pointing out that these are just my own personal experiences. If I ever need to, I can produce all of the paperwork pertaining to the incident with LV. I am sure that all of these companies have many happy customers. I am just a fussy git!
Last edited by AsifScoob; Feb 16, 2011 at 09:35 PM.
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MMT,
I will answer as I hope I can stand by what I have said.
I have had accidents while covered by A-Plan, the scenario was the same, I made literally one phone call and the rest was just taken care of. As I have never had (touch wood) a fault accident, I was passed to HelpHire every time.
No complaints from me at all, things could not have been simpler.
In the past I moved away from A-Plan, went to R&SA - awful, never again, not More Than, want nothing to do with these people. They are too big.
Since I have had Subarus, I have tried Elephant, dreadful, never again, abominable service, also LV. LV were fine for cheap rates, but when I was hit in an accident, by an uninsured driver, I had to chase, chase, and chase.
The 3rd party produced an 'eyewitness', one year after a minor prang and LV didn't even think to question it!!! They told me they were going to 50 - 50 it!!
I had to write a very long, detailed, analysis of the whole situation, pull apart the lies from the 3rd party, etc etc. before they saw it my way. Luckily the 3rd partys car was insured by Tesco, although the driver was not covered, so I won, as they (Tesco) were reasonable about it.
After all this I went back to A-Plan, once I discovered they did modified Scoobs and so on and they have been fine.
I was deliberately driven into by one driver about 3 years ago, I thought it was going to be like the LV situation all over again, but no. One phone call to A-Plan and everything was taken care of. Hire car, repairs, etc. The rates are not too bad either.
If they ever let me down, badly, I will simply move. There are plenty of good insurers out there. Until then, they can keep my business.
HTH
Asif
PS. Worth pointing out that these are just my own personal experiences. If I ever need to, I can produce all of the paperwork pertaining to the incident with LV. I am sure that all of these companies have many happy customers. I am just a fussy git!
I will answer as I hope I can stand by what I have said.
I have had accidents while covered by A-Plan, the scenario was the same, I made literally one phone call and the rest was just taken care of. As I have never had (touch wood) a fault accident, I was passed to HelpHire every time.
No complaints from me at all, things could not have been simpler.
In the past I moved away from A-Plan, went to R&SA - awful, never again, not More Than, want nothing to do with these people. They are too big.
Since I have had Subarus, I have tried Elephant, dreadful, never again, abominable service, also LV. LV were fine for cheap rates, but when I was hit in an accident, by an uninsured driver, I had to chase, chase, and chase.
The 3rd party produced an 'eyewitness', one year after a minor prang and LV didn't even think to question it!!! They told me they were going to 50 - 50 it!!
I had to write a very long, detailed, analysis of the whole situation, pull apart the lies from the 3rd party, etc etc. before they saw it my way. Luckily the 3rd partys car was insured by Tesco, although the driver was not covered, so I won, as they (Tesco) were reasonable about it.
After all this I went back to A-Plan, once I discovered they did modified Scoobs and so on and they have been fine.
I was deliberately driven into by one driver about 3 years ago, I thought it was going to be like the LV situation all over again, but no. One phone call to A-Plan and everything was taken care of. Hire car, repairs, etc. The rates are not too bad either.
If they ever let me down, badly, I will simply move. There are plenty of good insurers out there. Until then, they can keep my business.
HTH
Asif
PS. Worth pointing out that these are just my own personal experiences. If I ever need to, I can produce all of the paperwork pertaining to the incident with LV. I am sure that all of these companies have many happy customers. I am just a fussy git!
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However, on reflection, I am happy to delete my post. Obviously Asif and you would have to delete your posts as well as my post is quoted.
Thread Starter
Former Sponsor
Joined: Jul 2009
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From: Thatcham
No need to delete posts, we are happy to take good and bad on here, and if I can rectify things personally, I can honestly say, I will do everything in my power to do so.
Like I said before, this must have been a very rare circumstance, as the level of cover they provide is incredible. From an A-Plan point of view, our levels of customer service are very rarely matched, and to be honest by all accounts I think Scoobynet have the best of both worlds having the likes of us, Gary and Sky on board.
Thank you for the feedback, and if there is anything I can do come renewal time, speak to me personally, and I will make sure that you can reinstall your faith in A-Plan.
Regards
Chris
Like I said before, this must have been a very rare circumstance, as the level of cover they provide is incredible. From an A-Plan point of view, our levels of customer service are very rarely matched, and to be honest by all accounts I think Scoobynet have the best of both worlds having the likes of us, Gary and Sky on board.
Thank you for the feedback, and if there is anything I can do come renewal time, speak to me personally, and I will make sure that you can reinstall your faith in A-Plan.
Regards
Chris
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No need to delete posts, we are happy to take good and bad on here, and if I can rectify things personally, I can honestly say, I will do everything in my power to do so.
Like I said before, this must have been a very rare circumstance, as the level of cover they provide is incredible. From an A-Plan point of view, our levels of customer service are very rarely matched, and to be honest by all accounts I think Scoobynet have the best of both worlds having the likes of us, Gary and Sky on board.
Thank you for the feedback, and if there is anything I can do come renewal time, speak to me personally, and I will make sure that you can reinstall your faith in A-Plan.
Regards
Chris
Like I said before, this must have been a very rare circumstance, as the level of cover they provide is incredible. From an A-Plan point of view, our levels of customer service are very rarely matched, and to be honest by all accounts I think Scoobynet have the best of both worlds having the likes of us, Gary and Sky on board.
Thank you for the feedback, and if there is anything I can do come renewal time, speak to me personally, and I will make sure that you can reinstall your faith in A-Plan.
Regards
Chris
Thanks for understanding.
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From: Kent,Surrey,sussex Borders
I have a benchmark price of £500 (comp) so if chris can get it down then business goes his way
If you are reading this Chris, its due end of March if you wanna look into it
Pm me if you want to take some details
Regards
Ian
Just had my renewal through from A Plan, not bad but not as good as Aviva at the moment with their 12 weeks free deal, around £140 cheaper, plus I get an extra 1000 miles a year and £5 cheaper windscreen excess with them. Only downside is the excess is £50 more with Aviva. Still waiting on a call back from Moley though
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phone number
Phone number for renewal would help...
Afternoon,
Just a quick email to say a big thanks to everyone who has continued to come to us, stay with us and enquire over the last year.
We are very customer focused and would urge you to call us when your policies are due, we are confident you won't be disappointed with our rates and service.
If you are an existing customer, please call us when your renewal is due, so that we can make sure that we are offering our rates on the most up to date information, as even the smallest of changes may make a favourable difference on your renewal premium!
Thanks again, and speak to you soon.
Chris
Just a quick email to say a big thanks to everyone who has continued to come to us, stay with us and enquire over the last year.
We are very customer focused and would urge you to call us when your policies are due, we are confident you won't be disappointed with our rates and service.
If you are an existing customer, please call us when your renewal is due, so that we can make sure that we are offering our rates on the most up to date information, as even the smallest of changes may make a favourable difference on your renewal premium!
Thanks again, and speak to you soon.
Chris
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Former Sponsor
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From: Thatcham
The great thing about A-Plan is it's just one number. Renewals, new business, change of vehicles, general enquiries. We have a whole team of specialists ready to help with pretty much anything.
There is a small banner on the general discussion forum....
But, if you need to get hold of me I'm on 01635 874646 Monday-Saturday.
Chris
There is a small banner on the general discussion forum....
But, if you need to get hold of me I'm on 01635 874646 Monday-Saturday.
Chris
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From: warrington
The great thing about A-Plan is it's just one number. Renewals, new business, change of vehicles, general enquiries. We have a whole team of specialists ready to help with pretty much anything.
There is a small banner on the general discussion forum....
But, if you need to get hold of me I'm on 01635 874646 Monday-Saturday.
Chris
There is a small banner on the general discussion forum....
But, if you need to get hold of me I'm on 01635 874646 Monday-Saturday.
Chris
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From: Kent,Surrey,sussex Borders
Thanks for the call Chris
Very interesting quote which i think i may well take up with you once i land back in Blighty ( gotta love extended holidays)
Currantly with Elephant who clearly dont want to cover the sccob
Elepahant = £775
Chris = £536
Although slightly above my Daughters quote, its through the same co that covers my van which i know as they are local. How strange but in a good way
Well done Chris
I'll call you in a couple of weeks when im back
Regards
Ian
Very interesting quote which i think i may well take up with you once i land back in Blighty ( gotta love extended holidays)
Currantly with Elephant who clearly dont want to cover the sccob
Elepahant = £775
Chris = £536
Although slightly above my Daughters quote, its through the same co that covers my van which i know as they are local. How strange but in a good way
Well done Chris
I'll call you in a couple of weeks when im back
Regards
Ian
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From: cannock , staffordshire
shot8un im not in the insurance game and may be corrected but im sure there regulations state they have to put it up at the rate they are told by the insurer hence its always cheaper to shop about every year, RULE NUMBER 1 with insurance is there is no loyalty unfortunatly.
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From: Thatcham
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Whacking MoreThan £250 off our quote for 2x 50 somethings really helped Chris + 5 Yr Protected NCB did the trick even with my using the car for work you were still ~£625 I believe. In comparison I have a high Bhp Caterham @ £271/year with limited mileage so your rate worked out well.
HUGE savings, but now SWMBO wants to go shopping, no thanks for that Chris.....
really helped Chris + 5 Yr Protected NCB did the trick even with my using the car for work you were still ~£625 I believe. In comparison I have a high Bhp Caterham @ £271/year with limited mileage so your rate worked out well.HUGE savings, but now SWMBO wants to go shopping, no thanks for that
Chris.....
