7500 miles done, engine gone, Subaru saying warranty is invalid
27 April 2010, 08:31 PM
#181
if subaru are saying that tracking your car invalidates your warranty, then what the **** is the point of showing off this:
http://subaru.co.uk/news/subaru-impr...iabilty-record
http://subaru.co.uk/news/subaru-impr...iabilty-record
27 April 2010, 10:40 PM
#182
"Making it the ideal track day tool" May sound like the height of hypocracy, but they don't actually say your warranty will be honoured! They're hiding behind what they DON'T say!
I wouldn't be shocked to learn these engines were actually made in China!
JohnD
I wouldn't be shocked to learn these engines were actually made in China!
JohnD
27 April 2010, 11:45 PM
#183
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if subaru are saying that tracking your car invalidates your warranty, then what the **** is the point of showing off this:
http://subaru.co.uk/news/subaru-impr...iabilty-record
http://subaru.co.uk/news/subaru-impr...iabilty-record
The articles says...'The cars are replaced after a year (c5,000 miles) of use and abuse on track'....better hope you don't end up buying one of those then...your engine went at 7.5K miles and mine went at 8K miles...
Last edited by Dave_P; 28 April 2010 at 12:05 AM.
28 April 2010, 07:42 AM
#184
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I would love to see some accurate sales figures for the past 10 years or so with Subaru. If we look at them closely we all know where a huge part of there product has gone (that'll be us).
Even taking into account the tough times of late in the motor industry. I can't help thinking that Subaru are on one massive self destruct mission. They are losing what was an incredibly loyal customer base through blatant disregard for there customers.
The dealerships are closing, parts are harder to get hold of, the marketing team for me has lost the plot (end of April now still no Cosworth brochure or pics) where will it end.
Come on Subaru, get a grip and pull your customers back on board.
Even taking into account the tough times of late in the motor industry. I can't help thinking that Subaru are on one massive self destruct mission. They are losing what was an incredibly loyal customer base through blatant disregard for there customers.
The dealerships are closing, parts are harder to get hold of, the marketing team for me has lost the plot (end of April now still no Cosworth brochure or pics) where will it end.
Come on Subaru, get a grip and pull your customers back on board.
28 April 2010, 08:45 AM
#185
A bit dramatic. Don't forget that Subaru sell other models and are pretty bullish at the moment:
http://www.autoevolution.com/news/su...-q1-19689.html
The turboed Impreza is a very small (a perhaps much smaller now) slice of the pie.
Death of Impreza sales in the UK doesn't mean Subaru Global is doomed.
http://www.autoevolution.com/news/su...-q1-19689.html
The turboed Impreza is a very small (a perhaps much smaller now) slice of the pie.
Death of Impreza sales in the UK doesn't mean Subaru Global is doomed.
Last edited by Butty; 28 April 2010 at 08:46 AM.
28 April 2010, 08:59 AM
#186
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Quite right. The Legacy has been Subaru's best car for some time now.
However, they seem to have stuffed up on that front too as far as the European market is concerned with the 2010 model.
I personally like the hatch but the only Subaru I can see selling at the moment is the Forester.
However, they seem to have stuffed up on that front too as far as the European market is concerned with the 2010 model.
I personally like the hatch but the only Subaru I can see selling at the moment is the Forester.
28 April 2010, 09:14 AM
#187
The workmanship would be covered by the dealer I.e if they left a nut loose that then done the engine as that's bad workmanship but if it goes again By a problem that's not badworkmanship Subaru are within their rights to say no as it was done under goodwill not the normal warranty unless he buys the engine.
What if said loose nut wrecks goodwill engine.
Do Subaru then say sorry, but we've already given you a replacement
Or does the dealer say - dodgy engine mate?
Last edited by urban; 28 April 2010 at 09:38 AM.
28 April 2010, 09:34 AM
#188
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If the OP has been asked to make a contribution of any kind to the 'goodwill' repair then he is entitled to a full warranty on the repair.
If the OP has not been asked then I would personally insist upon making a token payment of say £1.00, as this would then show that a contribution to the repair cost had been made.
Personally I think that even if a full repair carried out under goodwill is carried out then the least than IM / Subaru can do is to allow the vehicle to carry on in it's warranty period with an extension for the VOR period.
I agree with David API and others that any repair carried out by a dealership under the authority of IM / Subaru has to be warranted as if it was a retail sale.
I have worked in the commercial vehicle sector at main dealerships for 20 years and we would not try such sharp practice with our customers.
If the OP has not been asked then I would personally insist upon making a token payment of say £1.00, as this would then show that a contribution to the repair cost had been made.
Personally I think that even if a full repair carried out under goodwill is carried out then the least than IM / Subaru can do is to allow the vehicle to carry on in it's warranty period with an extension for the VOR period.
I agree with David API and others that any repair carried out by a dealership under the authority of IM / Subaru has to be warranted as if it was a retail sale.
I have worked in the commercial vehicle sector at main dealerships for 20 years and we would not try such sharp practice with our customers.
28 April 2010, 02:56 PM
#189
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I would love to see some accurate sales figures for the past 10 years or so with Subaru. If we look at them closely we all know where a huge part of there product has gone (that'll be us).
Even taking into account the tough times of late in the motor industry. I can't help thinking that Subaru are on one massive self destruct mission. They are losing what was an incredibly loyal customer base through blatant disregard for there customers.
The dealerships are closing, parts are harder to get hold of, the marketing team for me has lost the plot (end of April now still no Cosworth brochure or pics) where will it end.
Come on Subaru, get a grip and pull your customers back on board.
Even taking into account the tough times of late in the motor industry. I can't help thinking that Subaru are on one massive self destruct mission. They are losing what was an incredibly loyal customer base through blatant disregard for there customers.
The dealerships are closing, parts are harder to get hold of, the marketing team for me has lost the plot (end of April now still no Cosworth brochure or pics) where will it end.
Come on Subaru, get a grip and pull your customers back on board.
http://www.fhi.co.jp/english/contents/pdf_en_59398.pdf
http://www.fhi.co.jp/english/contents/pdf_en_59371.pdf
30 April 2010, 05:56 PM
#190
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Is this really true, because if Subaru UK really say tracking your car invalidates your warranty this beggars belief, I mean come on, STI's are meant to be thrashed and tracked, if this is true then its time to wave goodbye Subaru and the STI as a proper performance brand...
I argued back, the car had done at least 5k since the track, had been serviced at dealers and had gone back cos they had not repaired leaking oil seal at service correctly, changing this seal had meant that cam belt had been off twice since track day yet no one had said "oh that cam belt tensioners a bit worn".
i put this to them, they came and took the service book and worn parts, 2 days later the dealership told me that i had to pay for repiars then IM group would re-imburse some or all pending investigation, they did after 1 week pay me every penny.
in the mean time i had contacted a leading car mag who had same model and year as me on demo and had tracked it AND had work done on warranty, they were ready to roll with the story.
Funny thing, i had a mailshot about a year ago about limited edition subaru and competion to win 1 and a trackday, tie breaker was "what would you do with car on the track?" my reply was "i would`nt track it as it would invalidate warranty", i didnt win!!!
Also IM group punt out ex track demonstrators through official dealers with full warranty!
You should challenge the hypocrisy, they are only saving money, but not doing what they should be and thats making customers happy.
i love my car but would i buy a new one? dont know.
02 May 2010, 11:04 AM
#192
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fraid this is true, 3 years back my cam belt tensioner went at 23k wrecked 1 piston valves etc, 2 days after it was in dealership got phone call from DEALERSHIP that the warranty was in valid as they had pics of me on track, they even sent someone to check that mine was the one in the photos.
I argued back, the car had done at least 5k since the track, had been serviced at dealers and had gone back cos they had not repaired leaking oil seal at service correctly, changing this seal had meant that cam belt had been off twice since track day yet no one had said "oh that cam belt tensioners a bit worn".
i put this to them, they came and took the service book and worn parts, 2 days later the dealership told me that i had to pay for repiars then IM group would re-imburse some or all pending investigation, they did after 1 week pay me every penny.
in the mean time i had contacted a leading car mag who had same model and year as me on demo and had tracked it AND had work done on warranty, they were ready to roll with the story.
Funny thing, i had a mailshot about a year ago about limited edition subaru and competion to win 1 and a trackday, tie breaker was "what would you do with car on the track?" my reply was "i would`nt track it as it would invalidate warranty", i didnt win!!!
Also IM group punt out ex track demonstrators through official dealers with full warranty!
You should challenge the hypocrisy, they are only saving money, but not doing what they should be and thats making customers happy.
i love my car but would i buy a new one? dont know.
I argued back, the car had done at least 5k since the track, had been serviced at dealers and had gone back cos they had not repaired leaking oil seal at service correctly, changing this seal had meant that cam belt had been off twice since track day yet no one had said "oh that cam belt tensioners a bit worn".
i put this to them, they came and took the service book and worn parts, 2 days later the dealership told me that i had to pay for repiars then IM group would re-imburse some or all pending investigation, they did after 1 week pay me every penny.
in the mean time i had contacted a leading car mag who had same model and year as me on demo and had tracked it AND had work done on warranty, they were ready to roll with the story.
Funny thing, i had a mailshot about a year ago about limited edition subaru and competion to win 1 and a trackday, tie breaker was "what would you do with car on the track?" my reply was "i would`nt track it as it would invalidate warranty", i didnt win!!!
Also IM group punt out ex track demonstrators through official dealers with full warranty!
You should challenge the hypocrisy, they are only saving money, but not doing what they should be and thats making customers happy.
i love my car but would i buy a new one? dont know.
So short sighted.
02 May 2010, 11:19 AM
#194
A bit dramatic. Don't forget that Subaru sell other models and are pretty bullish at the moment:
http://www.autoevolution.com/news/su...-q1-19689.html
The turboed Impreza is a very small (a perhaps much smaller now) slice of the pie.
Death of Impreza sales in the UK doesn't mean Subaru Global is doomed.
http://www.autoevolution.com/news/su...-q1-19689.html
The turboed Impreza is a very small (a perhaps much smaller now) slice of the pie.
Death of Impreza sales in the UK doesn't mean Subaru Global is doomed.
It's not what we (as petrol heads) want to hear but the Impreza STI and cars like it are a dying breed. The government are making sure of that, although what people seem to forget about (that drive their frugal motors) is they will be subject to increased tax when the subsidies from high performance cars die out.
02 May 2010, 02:28 PM
#195
"SPROCKETS" to be exact ???? WTF are they?
apparently these are out of stock until the 28th May
apparently these are out of stock until the 28th May
03 May 2010, 11:57 AM
#197
Parts supply chain is another area IM seem to be having big problems with at the moment. I had to wait nearly two months (!) at the end of last year for a couple of exhaust manifold studs, ordered from Gatwick Subaru. Anyone would think they were being hand-chiseled by a team of one-armed Japanese WWII veterans, with that sort of time-scale involved.
He might mean the cambelt idlers??
04 May 2010, 12:28 PM
#204
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The stupid thing is, they think they are saving money but the bad press this issue is getting on the biggest owners club/forum in the country is going to make things very painful for them (IM) when all these classic owners etc. decide to upgrade. They wont be going near the hatch STI, even if the look has grown on them, because if they use the car as it was designed and advertised to be used, IM will not cover any damage or faults.
05 May 2010, 03:49 PM
#205
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John, They don't ' go '.
Dealers seem to have it in their heads that when an engine fails, it transports debris everywhere, which is technically correct. A thorough clean out is imperative.
BUT in every engine quote I have ever seen from a dealer, they replace the VVTi pulleys [ sprockets ] as they are oil pressure operated. The reasoning being that they must be full of debris....
Ah !, but !, why not clean them out ? ooooh, that's technical..............
The oil supply pipes for the VVti pulleys have oil strainers at EITHER end to prevent dirt getting through from either end and yet dealers still replace them as often as they can. They cost heaps, as in HEAPS to buy and we always strip clean and re-assemble.
I guess they just want to run the bill up ...............
David APi
Dealers seem to have it in their heads that when an engine fails, it transports debris everywhere, which is technically correct. A thorough clean out is imperative.
BUT in every engine quote I have ever seen from a dealer, they replace the VVTi pulleys [ sprockets ] as they are oil pressure operated. The reasoning being that they must be full of debris....
Ah !, but !, why not clean them out ? ooooh, that's technical..............
The oil supply pipes for the VVti pulleys have oil strainers at EITHER end to prevent dirt getting through from either end and yet dealers still replace them as often as they can. They cost heaps, as in HEAPS to buy and we always strip clean and re-assemble.
I guess they just want to run the bill up ...............
David APi
