New Sky HD offer
17 February 2009, 10:16 AM
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17 February 2009, 01:24 PM
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Satellite - News - Fault hits 90,000 Sky+ HD boxes - Digital Spy
could that be the reason of the delay ?
Thought the Pace boxes were the better ones to get
could that be the reason of the delay ?
Thought the Pace boxes were the better ones to get
17 February 2009, 04:03 PM
#66
Possibly.
Glad my newly installed box is a Samsung unit
Explains a couple of things though.
The installers that Sky use locally in N.Ireland i'm told have around 70 engineers and they're doing a minimum of 5 each per day.
Thats one hell of a lot of Sky boxes and thats N.Ireland alone.
Shaun
Glad my newly installed box is a Samsung unit
Explains a couple of things though.
The installers that Sky use locally in N.Ireland i'm told have around 70 engineers and they're doing a minimum of 5 each per day.
Thats one hell of a lot of Sky boxes and thats N.Ireland alone.
Shaun
17 February 2009, 04:12 PM
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Well I just rang and ordered Sky HD and they are supposed to be coming to install this Sunday 22nd Feb between 12 and 5pm. 
I was going to go with the whole package telephone and broadband but when I rang AOL for a MAC code they offered me unlimited up to 8Mbps broadband and unlimited landline calls for £6.99/month.
I've been paying 19.99/month for unlimited 2Mbps broadband. I know
I was going to go with the whole package telephone and broadband but when I rang AOL for a MAC code they offered me unlimited up to 8Mbps broadband and unlimited landline calls for £6.99/month.
I've been paying 19.99/month for unlimited 2Mbps broadband. I know
18 February 2009, 11:03 AM
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Just wanted to add to this thread. If you go through Quidco and order Sky HD online you get £100 Cashback. That pays for the box and your first month.
wish i knew that earlier
18 February 2009, 12:05 PM
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It just occurred to me to check now. Sorry.
I've been given a friends and family code. £50 for the HD box, free install so same as online deal but you get the full sky tv package for £25 a month for the first year.
I've been given a friends and family code. £50 for the HD box, free install so same as online deal but you get the full sky tv package for £25 a month for the first year.
18 February 2009, 03:38 PM
#71
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The quidco offer is for new customers only.
Dave.
Cashback will not be paid on any purchases when a voucher code is used.
* This is for NEW customer sales bought online only. This offer is not available direct through Sky or through the call centers or retailers. Sky will be unable to assist you with any queries relating to your Quidco cashback.
* This is for NEW customer sales bought online only. This offer is not available direct through Sky or through the call centers or retailers. Sky will be unable to assist you with any queries relating to your Quidco cashback.
19 February 2009, 10:34 AM
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Ive just read further down that you apparently don`t, wonderful.
19 February 2009, 11:23 AM
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There's a lesson for you then in learning to read the quidco site 
I'm sure you can cancel should you wish but I know you're just a wind up merchant anyway so this is all irrelevant
I'm sure you can cancel should you wish but I know you're just a wind up merchant anyway so this is all irrelevant
19 February 2009, 11:39 AM
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The way you typed your post was as if you had already completed the Sky HD deal through Quidco and got £100 cashback.
And no it aint a wind up, here is what i recieved from sky not long ago.
Confirmation of your registration
Hello MR **********,
Thanks for registering to upgrade to 1 Sky+HD Box, we’re pleased you’ve chosen to enjoy an even better entertainment experience from Sky.
What happens next
We’ve had a great response from customers to our new prices and we’re working through each registration in turn. The good news is there’s no need to do anything else for now, your place is reserved and we’ll handle everything for you from here.
You won’t need to call us, as we’ll email you within the next day or so to let you know when we expect you’ll be able to complete your order.
We’ll be in touch again soon.
Regards,
The Sky Team
Your Sky Account Number: ************
19 February 2009, 12:56 PM
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Hey you don't think Raul is a legend. This just backs up what I already knew. you don't take much notice of what's in front of you. Enjoy your Sky HD. Still a good deal.
20 February 2009, 11:14 AM
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My dad's just signed up 
Has anyone signed up online only to get an email saying they expect to be able to install the HD in 'around 3 months'? Does it really take this long?!
He's tried signing up to their online service but it says he can't access his bills as he needs to be the primary account holder (which he is). There's a link to change it using the viewing card number but I've tried doing this for him just in case he was doing it wrong but no, it just keeps returning to the same screen. Less than useless Sky are. If I could get cable (like he can!) I'd swap like a shot.
Has anyone signed up online only to get an email saying they expect to be able to install the HD in 'around 3 months'? Does it really take this long?!
He's tried signing up to their online service but it says he can't access his bills as he needs to be the primary account holder (which he is). There's a link to change it using the viewing card number but I've tried doing this for him just in case he was doing it wrong but no, it just keeps returning to the same screen. Less than useless Sky are. If I could get cable (like he can!) I'd swap like a shot.
20 February 2009, 12:04 PM
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I ordered Sky HD on Tuesday 17th Feb at 4 pm by phone, yesterday I recieved a letter from Sky with the viewing card and this morning I have recieved an email reminding me that they are coming on Sunday 22nd Feb between 12 and 5 pm to install and to make sure somebody is in.
Thats will be 5 days if it all goes to plan.
Thats will be 5 days if it all goes to plan.
20 February 2009, 12:51 PM
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My dad's just signed up
Has anyone signed up online only to get an email saying they expect to be able to install the HD in 'around 3 months'? Does it really take this long?!
He's tried signing up to their online service but it says he can't access his bills as he needs to be the primary account holder (which he is). There's a link to change it using the viewing card number but I've tried doing this for him just in case he was doing it wrong but no, it just keeps returning to the same screen. Less than useless Sky are. If I could get cable (like he can!) I'd swap like a shot.
Has anyone signed up online only to get an email saying they expect to be able to install the HD in 'around 3 months'? Does it really take this long?!
He's tried signing up to their online service but it says he can't access his bills as he needs to be the primary account holder (which he is). There's a link to change it using the viewing card number but I've tried doing this for him just in case he was doing it wrong but no, it just keeps returning to the same screen. Less than useless Sky are. If I could get cable (like he can!) I'd swap like a shot.
20 February 2009, 12:53 PM
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Following on from my email yesterday, this is the email i recieved this morning.
You can complete your order in around 3 months
Hello Mr **********,
Thanks for registering to upgrade to a Sky+HD box.
What happens next
We've had a fantastic response to our new prices, with a huge number of people registering to upgrade and we're working through each registration in turn.
At the moment, we estimate that you'll be able to complete your order and arrange installation in around 3 months. We appreciate this might seem like a long time but we are working hard to try and reduce your wait time and we will try and get you set up as soon as possible.
The good news is there’s no need for you to do anything else for now, your place is reserved and we’ll handle everything for you from here.
We’ll send you a regular email to let you know how your registration is progressing and whether we've been able to improve your wait time
If you want to track your registration more frequently or find answers to any questions you may have, you can do this simply here
We’ll let you know as soon as you’re able to complete your order and choose an installation date, so you won’t need to call us
It’s only then that we’ll ask you to make a payment - you’ll have the chance to change your selection, without having to re-register
Plus a special thank you from the Sky Team
While you're waiting, we'd like to thank you for your patience by giving you half price phone line rental for 6 months, if you've got, or take, any of our award-winning Sky Talk call packages. Sky Talk is exclusive to Sky TV customers and has some great benefits - find out more.
We’ll be in touch again soon with an update on your registration.
Regards,
The Sky Team
Your Sky Account Number: ************
You can complete your order in around 3 months
Hello Mr **********,
Thanks for registering to upgrade to a Sky+HD box.
What happens next
We've had a fantastic response to our new prices, with a huge number of people registering to upgrade and we're working through each registration in turn.
At the moment, we estimate that you'll be able to complete your order and arrange installation in around 3 months. We appreciate this might seem like a long time but we are working hard to try and reduce your wait time and we will try and get you set up as soon as possible.
The good news is there’s no need for you to do anything else for now, your place is reserved and we’ll handle everything for you from here.
We’ll send you a regular email to let you know how your registration is progressing and whether we've been able to improve your wait time
If you want to track your registration more frequently or find answers to any questions you may have, you can do this simply here
We’ll let you know as soon as you’re able to complete your order and choose an installation date, so you won’t need to call us
It’s only then that we’ll ask you to make a payment - you’ll have the chance to change your selection, without having to re-register
Plus a special thank you from the Sky Team
While you're waiting, we'd like to thank you for your patience by giving you half price phone line rental for 6 months, if you've got, or take, any of our award-winning Sky Talk call packages. Sky Talk is exclusive to Sky TV customers and has some great benefits - find out more.
We’ll be in touch again soon with an update on your registration.
Regards,
The Sky Team
Your Sky Account Number: ************
20 February 2009, 02:59 PM
#82
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An an "insider" I know the real reason for the recall - it's actually to update the firmware and future proof it - some boxes didn't have this and so won't be able to cope with future products.
Neandethal - what sort of house does your Dad live in? Sounds like they might need to dual feed it (needed for HD and other Sky stuff) which can take a while.
Neandethal - what sort of house does your Dad live in? Sounds like they might need to dual feed it (needed for HD and other Sky stuff) which can take a while.
20 February 2009, 03:17 PM
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He's already got Sky+ so should only be a case of replacing the box?
Whether they've just been inundated with orders, he's in Northampton.
Whether they've just been inundated with orders, he's in Northampton.
Last edited by Neanderthal; 20 February 2009 at 03:18 PM.
20 February 2009, 03:36 PM
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3 months to supply a box, £30 to install it is a bit of a pee take if you ask me. Still it's my dad's money if he wants to throw it away rather than leave it to me that's his choice
