Ah right, I noticed on that ad it said it was region free too ?

Yes it does look good in those colours btw

 

You guys are taking caverat emptor too far, Fron the site:

Meet the seller
Seller: videogameuk( 4158Feedback score is 1000 to 4,999) Member is a PowerSeller
Feedback: 99.2% Positive
Member: since 01-Oct-06 in United Kingdom
See detailed feedback
Add to Favourite Sellers
View seller's other items: Shop | List
Visit seller's Shop:
Member has an eBay Shopvideogameuk

"Member in UK" says it all to me - until you get the lawyers out I guess...

Avoid e-bay is what it implies to me - unless you have time and the legal inclination to work out what being a UK seller mean. Ridiculous - this portal is getting a SERIOUSLY dodgy rep as they dont give a hoot who they do business with, as long as the $$$ dollar is green.

Dont back up the foreign rip off merchants in the face of home grown guys ehh?

D

 

The ebayer himself may well be in the UK, just his goods look like they are abroad

 

Which is not against T&Cs...

 

Again, Item Location :UK.

It is not unreasonable to think that the item is locate din the UK, given this information.

Absolutely, it's tossers like this tha tput people off the whole ebay experience. You should have to know the in and outs of every trick to use it.

 

I have a return address of Hong Kong and the grammar used in the e-mails I have received is poor.

He's asking we split the costs of the customs as it's not "his responsibility"

As it's now 10 days since purchasing the kit I'm raising a dispute with EBay - if you can't trust their supposed Power Sellers who can you trust?

 

Is his email address a UK one ( i.e. btinternet or something similar ? ) - it could well be he is in the UK but is getting them drop shipped directly from Hong Kong.

Not strictly against Ebay rules, but drop shipping is a bit dodgy as far as keeping your customers happy goes.

If he isnt based at all in the UK you're going to struggle as different laws apply for overseas purchases, unlike the DSR which apply to UK sales ( but only if the company IS based in the UK ) which do a lot more to protect buyers.

 

I bought the item through Paypal and have just raised a dispute with them.

If anyone is interested I'll keep you appraised of developments. Not quite a Pete vs Currys but hopefully I'll get as good an outcome.

 

Paypal probably wont refund until you have returned the item to the seller, and have trackable proof that it has been returned.

If it was a UK seller, this is straightforward enough as the DSR allow you to return goods for any reason you like, and the seller must reimburse you for any return postage costs. If the seller is based overseas though, you dont have any rights to return this way, so it will be down to the seller to accept the return, and they arent obliged to pay for the return p&p.

One problem you will have is that paypal claims are generally for goods not received or not as advertised - as the seller seems to have sent you what you bought ( and having the box opened when you received it will be hard to prove as the seller can just say you opened it, which you would have to do to get the item out ) your claim is just for the import duty you had to pay.

One bit of good news though is that if you do send it back, and can prove that you did you can reclaim the import duty you were charged - you can get in touch with HMRC and get a form from them where you can tell them the goods were returned and they will sort out a refund.

Main thing is to try and find out if the seller actually is in the UK, or if they are overseas as this will make a big difference. You will have more luck filing a report with Ebay if the seller has false contact details, i.e. if they claim to be in the UK but are in fact in Hong Kong, as Ebay can suspend sellers for this.

 

By agreeing to pay half is he not effectively accepting liability?

 

I would like to know the outcome....

I think the best offer was just turned down though. (Split the cost)

But will be interested to see how Paypal wash there hands of the situation.


Good Luck

 

Would like to know what happens. More to see if paypal will actually give a monkeys.

As mentioned, to someone who knows ebay auctions, the style screams imported item. Something like that I would only buy if the pic is of the item and they aren't one of these "dropship" sellers.

 

Read his FAQ it tells you all items shipped from Hong Kong.

eBay.co.uk Shop - videogameuk

EXTRACT___________

Q10 What should I do if I do not receive my item?
We ships item from Hong Kong to any country through international airmail. Item will be posted on the next working day (Mon-Sat). Customers will receive an Item Dispatch Email when item is shipped. Delivery takes 7 – 14 days to United Kingdom, USA and Australia. Additional time is required for other countries. It is common to find that some customers receive their item after 21 days. Please allow additional traveling time during the high season.
A tracking number is provided by the Hong Kong Post Office ONLY if customer pays for the optional postal insurance.
Customer can check the item status by this URL: Hongkong Post - Mail Tracking


____________end

HTH. In your defence it doesn't say you may be liable for Customs charges which I think you should point out

 

I know that the item would be an import as it cannot be bought in the UK. However, the advert clearly states the location is in the UK, so the logicial conclusion is that it has already been imported and the costs covered.

It also states that the cost of delivery is £20 (approx). Given that I was required to pay a further £25 on top of that means the goods are not as advertised.

I do not think it is unreasonable of me to expect the goods delivered according to the cost advertised.

 

Just got a message from him and repeated in Paypal - I have the payment for £25 waiting for me.

I've accepted it and am now not out of pocket!

Question now is: do I leave positive feedback? I'm concerned if I neg him he'll only reciprocate.

I'll set the dispute as closed as I'm happy with that outcome - now to ponder EBay.

 

id leave positive, youve had a bit of hassle but he came good in the end.

 

Excellent result Well done.

Positive feedback because he has come through for you.

 

On the top of the pages where you type in what you to search for, to the right of the search button there is an "advanced search" link as well.
If you click on that it will take you to another page where you can do other searches.

Once you are on that page, on the list on the left it will say "members" and underneath a link for "Find Contact Information".

If you fill in the item number and their User ID, Ebay then sends you their supposed contact information.

If they have said on their member information that they are in the UK there, it would be somewhat suspect that you are being charged import duty! as they have already told Ebay that they are a UK seller

 

Thanks for the rapid replies folks - I've left a positive feedback, and stated that a customs mix up was amicably sorted with excellent communication.

I hope that will give a subtle message about the location of his goods

 

This is why ebay has to be dealt with very carefully and you have to look for clues. Everyone worries about leaving negative incase the others reciprocate. It should be the seller has to leave feedback about payment speed etc before the buyer can leave feedback about the service.

But thats a discussion i guess for another day. You were lucky he sent the money back imo.

 

Well done, glad it got sorted, Ebay isn't always bad

 

you did well to get any money back, but i would hazzard a guess that your subtle clue wont help anybody, as much bigger clues are on the listing to start with

 

Gald you got it sorted, but I would have loved to know what Paypal would have done, if anything.

Good on the guy for coming through!