Will CURRYS Come Good??
24 January 2008, 11:04 PM
#813
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Now that I have been freed from the SN prison I can report that we have received a request from DSG Ltd. to be given a longer time to prepare a defence ..... I knew it was going to be a tad difficult trying to prove that the TV has no fault when they have admitted in writing that it does ...... but, they have the best legal minds on it now, so we shall see 
24 January 2008, 11:07 PM
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26 January 2008, 05:18 PM
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DSG Retail still have a couple of weeks to prepare and submit their defence, I fully expect them - true to their Customer Service Form - to make the Customer suffer until the very steps of the court ..... such is the Groups utter contempt for their Customers!
26 January 2008, 09:59 PM
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You allready knew what Currys would do, as you have been reading this thread.
You will be ok for 28 days - after that you are into the realms of the DSG Interpretation of the Sale of Goods Act ...... I genuinely hope you have no issues with your TV.
To go ahead and buy anything from the DSG Retail Group, when the evidence is all around that you shouldn't, is quite staggering - even from you.
You will be ok for 28 days - after that you are into the realms of the DSG Interpretation of the Sale of Goods Act ...... I genuinely hope you have no issues with your TV.
To go ahead and buy anything from the DSG Retail Group, when the evidence is all around that you shouldn't, is quite staggering - even from you.
My 7th Xbox packed up and PC World were more than happy to replace it no questions asked. Trying doing that at Game where I had to quote the sale of goods act and get insistant they replace it rather than them palming me off on Sony when my PS2 packed up.
AllanB
26 January 2008, 10:14 PM
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26 January 2008, 10:16 PM
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Looking at how cheap these TVs are getting - giving me a new TV would cost less than going to court.
But we are not talking about a company which cares about Customers are we? If they did care, they wouldn't be in this pickle! It's of their own doing.
I've not watched the TV for months now, it annoys me so much!
26 January 2008, 10:21 PM
#823
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All they have to do is to abide by my rights under the Sale of Goods Act 1979 (as amended) and the Court case will disappear for them + pay my costs to date - which are constantly increasing.
Looking at how cheap these TVs are getting - giving me a new TV would cost less than going to court.
But we are not talking about a company which cares about Customers are we? If they did care, they wouldn't be in this pickle! It's of their own doing.
I've not watched the TV for months now, it annoys me so much!
Looking at how cheap these TVs are getting - giving me a new TV would cost less than going to court.
But we are not talking about a company which cares about Customers are we? If they did care, they wouldn't be in this pickle! It's of their own doing.
I've not watched the TV for months now, it annoys me so much!
can you ask him how many days are left please.
26 January 2008, 11:51 PM
#825
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Pete - just for you:
The best and worst stores on the high street have been named in the latest Which? study on customer satisfaction.
The study showed that shoppers are increasingly willing to spend extra for better service; though Waitrose supermarkets are consistently more expensive, the chain came top for satisfaction in a survey of 77 high street stores.
The chain lost marks for the cost of its goods, but still scored 87 out of 100 for overall customer satisfaction.
None of the big four supermarkets - Asda, Morrisons, Sainsbury's and Tesco - made it into the top five.
What shops do you rate - and which ones do you avoid?
The top 10 stores overall
Waitrose - 87%
John Lewis - 78%
Independent DVD and book shops - 77%
Independent electrical shops - 71%
Waterstone’s - 70%
Marks & Spencer - 69%
= Lidl
= Independent sports shops
Aldi - 68%
= Borders
Service talks
Some of the biggest names on the high street received the lowest scores. JD Sports was the least favourite retailer, followed closely by JJB Sports, Woolworths and Somerfield.
Customers told Which? that JD Sports outlets are "messy and haphazard", Phones 4U had "pushy sales techniques" and Somerfield offers "food shopping for people who don't like food".
DSG International, the group that owns Currys, Currys.digital and PCWorld, also has cause for concern, as all three companies received dismal results in the survey.
Mark Webb from DSG International told Which?: "Given our increased focus on customer service, the Which? rankings are bitterly disappointing. We'll examine the results to see what we can take forward and will continue to work to improve the experience for our customers. We hope that results in future will reflect the real progress we are making."
The bottom 10 stores
JD Sports - 33
Woolworths - 39
= JJB Sports
Currys.digital - 40
Somerfield - 41
= PC World
Focus - 43
= Currys
= Phones 4U
Sportsworld - 44
= Topshop/Topman
from MSN
The best and worst stores on the high street have been named in the latest Which? study on customer satisfaction.
The study showed that shoppers are increasingly willing to spend extra for better service; though Waitrose supermarkets are consistently more expensive, the chain came top for satisfaction in a survey of 77 high street stores.
The chain lost marks for the cost of its goods, but still scored 87 out of 100 for overall customer satisfaction.
None of the big four supermarkets - Asda, Morrisons, Sainsbury's and Tesco - made it into the top five.
What shops do you rate - and which ones do you avoid?
The top 10 stores overall
Waitrose - 87%
John Lewis - 78%
Independent DVD and book shops - 77%
Independent electrical shops - 71%
Waterstone’s - 70%
Marks & Spencer - 69%
= Lidl
= Independent sports shops
Aldi - 68%
= Borders
Service talks
Some of the biggest names on the high street received the lowest scores. JD Sports was the least favourite retailer, followed closely by JJB Sports, Woolworths and Somerfield.
Customers told Which? that JD Sports outlets are "messy and haphazard", Phones 4U had "pushy sales techniques" and Somerfield offers "food shopping for people who don't like food".
DSG International, the group that owns Currys, Currys.digital and PCWorld, also has cause for concern, as all three companies received dismal results in the survey.
Mark Webb from DSG International told Which?: "Given our increased focus on customer service, the Which? rankings are bitterly disappointing. We'll examine the results to see what we can take forward and will continue to work to improve the experience for our customers. We hope that results in future will reflect the real progress we are making."
The bottom 10 stores
JD Sports - 33
Woolworths - 39
= JJB Sports
Currys.digital - 40
Somerfield - 41
= PC World
Focus - 43
= Currys
= Phones 4U
Sportsworld - 44
= Topshop/Topman
from MSN
27 January 2008, 01:43 PM
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Hang on I've just re-read this thread, you are trying to reject a TV under the sale of goods act because of a single pixel not working. You also admit to not having used the TV for ages.
Surely a single pixel not working does not prevent the TV from functioning and would be well within the manufacturers tollerance.
AllanB
Surely a single pixel not working does not prevent the TV from functioning and would be well within the manufacturers tollerance.
AllanB
27 January 2008, 05:30 PM
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Hang on I've just re-read this thread, you are trying to reject a TV under the sale of goods act because of a single pixel not working. You also admit to not having used the TV for ages.
Surely a single pixel not working does not prevent the TV from functioning and would be well within the manufacturers tollerance.
AllanB
Surely a single pixel not working does not prevent the TV from functioning and would be well within the manufacturers tollerance.
AllanB
Let me remind you:-
1. Appearance
2. Finish
3. Minor Defects
Once you have read it, and understood it, you will realise that my case is as strong as any case brought before ..... not only my opinion, but that of the CAB, Solicitor, ConsumerDirect and others
Don't get confused with DSG Retails INTERPRETATION of the Act - it's whether a Judge thinks the TV is Unsatisfactory - doesn't matter one jot what the specs say .... look at the photos of the fault, look at the video of the fault (all posted here) and tell me whether you think the fault is satisfactory. Not sure how low your standards are, maybe you would find it completely acceptable?
Last edited by fivealive; 27 January 2008 at 05:39 PM.
27 January 2008, 05:36 PM
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DSG International, the group that owns Currys, Currys.digital and PCWorld, also has cause for concern, as all three companies received dismal results in the survey.
Mark Webb from DSG International told Which?: "Given our increased focus on customer service, the Which? rankings are bitterly disappointing. We'll examine the results to see what we can take forward and will continue to work to improve the experience for our customers. We hope that results in future will reflect the real progress we are making."
Mark Webb from DSG International told Which?: "Given our increased focus on customer service, the Which? rankings are bitterly disappointing. We'll examine the results to see what we can take forward and will continue to work to improve the experience for our customers. We hope that results in future will reflect the real progress we are making."
Empower your Customer Service staff to do what it takes to keep the Customer happy and you will win ....... they are obviously trained to be as rude, awkward and downright obstructive as possible!
I think I will write to Mr Webb and tell him that he needs a kick up the rear end or they will go BUST!!
And I, for one, will laugh my socks off The WHICH? report states that people are becoming more willing to pay more for better service .... this is the death call for companies like Currys, Dixons and PCWorld .... the fact that they are willing to go to Court to fight their Customers shows that they have got it completely wrong, big time!
28 January 2008, 12:50 PM
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The silly old f**ker isn't even banned at the moment: https://www.scoobynet.com/member.php?u=2952
It must get very confusing for him though with so many accounts on the go, bans for each one, etc. (FriarTook, fivealive, MrRee. ....)
Can the real PSLewis please make himself known
It must get very confusing for him though with so many accounts on the go, bans for each one, etc. (FriarTook, fivealive, MrRee. ....)
Can the real PSLewis please make himself known
29 January 2008, 01:07 PM
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You know what?
And this may be tempting fate ..... but, this account has not put a foot out of line ie. no infractions in about 160 posts - have you any idea what an achievement that is??
Just as I have a clean licence, I am quite pleased with a clean account
And this may be tempting fate ..... but, this account has not put a foot out of line ie. no infractions in about 160 posts - have you any idea what an achievement that is??
Just as I have a clean licence, I am quite pleased with a clean account
29 January 2008, 01:53 PM
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I'm not too happy with DSGi Business at the moment (PCWB) .
Our favourite "contact" has left, and now I can't get consumables at discounted prices, despite it being a £350 order (just for toner and a few sundries).
Oh well, I'll get a £10 credit note tomorrow because I know Parceline will screw up the next day delivery
Our favourite "contact" has left, and now I can't get consumables at discounted prices, despite it being a £350 order (just for toner and a few sundries).
Oh well, I'll get a £10 credit note tomorrow because I know Parceline will screw up the next day delivery
30 January 2008, 07:17 AM
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sharkman drop me an email at allan.bayman@macwarehouse.co.uk I'm one of the sales managers within the group and can look into this and endeavour to get this sorted.
Do be aware margins are getting ever tighter and web prices are already discounted but even so a bit of explanation around this would probably help.
Can you let me know your company details and who your contact was also please along with what you want to order.
DSGi have nothing to do with ParcelForce. My division has used them in the past ( long before we became part of DSGi) but only for a short period of time as we were not impressed with their delivery service. ParcelLine, it must be said are very good in comparison to the many options we have used over the years such as NCN, Securicor, TNT etc. Still not perfect but realistically I doubt any courier compnay will be due to human error and the very nature of what they do.
AllanB
Do be aware margins are getting ever tighter and web prices are already discounted but even so a bit of explanation around this would probably help.
Can you let me know your company details and who your contact was also please along with what you want to order.
DSGi have nothing to do with ParcelForce. My division has used them in the past ( long before we became part of DSGi) but only for a short period of time as we were not impressed with their delivery service. ParcelLine, it must be said are very good in comparison to the many options we have used over the years such as NCN, Securicor, TNT etc. Still not perfect but realistically I doubt any courier compnay will be due to human error and the very nature of what they do.
AllanB