It's been covered on WatchDog with reference selling secondhand stuff - it's factual.

The first googled result shows:-

"PC World's parent company was left red-faced and considering its legal options this week after it was found guilty of mis-selling computer equipment. A Yorkshire court heard how buyers were fooled into thinking that they were getting new computer equipment while they were - in fact - not only getting secondhand kit, and in one case a laptop with a long history of trouble.

The five day-long case, which concluded this week, was brought under the 1968 Trade Descriptions Act"

That, alone, backs up the comment made.

There are many, many more.

 

"It's happened again. Just when you thought it was safe to go back to a DSG (Dixons Store Group) outlet, PC Advisor has uncovered yet another example of the retail giant (comprising Dixons, PC World and Currys) selling second hand goods as new.


On Friday 9th January Colchester based Gary Davey bought a Hercules AIW 9800 SE graphics card from his local PC World outlet. The box on the shelf was empty, which Gary assumed was for security purposes. At the till a security guard was sent to get the goods.

On returning home he opened the box to find the card in an anti static bag with sticker stating 'Fully Guaranteed Exchanged Product', revealing yet another case of a breakdown in the retail group's returns procedure.

PC World apologised, admitted a mix up and offered a replacement - but Gary went for a refund instead.

On its own this would be just another dull story. Unfortunately this is far from being an isolated incident. Instead it represents the latest in a long line of breaches in DSG?s malfunctioning returns procedure"

 

PC Advisor (PC World caught with pants down News - PC Advisor) are quite right. It is a dull story....

 

The sad thing for the DSG Retail Group is that it happens again and again and again - Customers are treated like dirt, their worries are ignored, faulty goods are not repaired/replaced, customer services ring customers and bully them, so do their legal team attempt to.

This is personal to every one of the Customers they have treated so badly, maybe most would not got down the Court route and end up getting stuffed by the big corporation, maybe they get worried when told untruths about their rights .... at least someone is going to stand up for those who cannot fight back!

 

Mistake happen but I can assure you in my part of DGSi, MacWarehouse, these instances are very few and far between and we've won stack of awards fro the Mac press to back this up.

Eventually though I doubt anyone will be able to return anything unless totally faulty as we write of huge amounts of goods the customers have ordered in error and claim they were wrongly advised when we know that not to be the case but you have to be sensible about these things as its worth making the effort to be helpful.

I know a lot of the senior managers and they are aware things are not perfect and they are making a huge effort but most big organisations are like a supertanker and take time to change direction.

I do agree that some of the stores could be better as there is a big variation from stores to store but ultimately it boils down to the staff.

I wanted to buy a router but neither PC World or Currys had a clue what they were talking about so I called one of my guys at MacWarehouse and had the detail of what I needed with a call back within 5 mins, better price and all delivered on Xmas eve.


AllanB

 

Mistake happen but I can assure you in my part of DGSi, MacWarehouse, these instances are very few and far between and we've won stack of awards fro the Mac press to back this up.

Eventually though I doubt anyone will be able to return anything unless totally faulty as we write of huge amounts of goods the customers have ordered in error and claim they were wrongly advised when we know that not to be the case but you have to be sensible about these things as its worth making the effort to be helpful.

I know a lot of the senior managers and they are aware things are not perfect and they are making a huge effort but most big organisations are like a supertanker and take time to change direction.

I do agree that some of the stores could be better as there is a big variation from stores to store but ultimately it boils down to the staff.

I wanted to buy a router but neither PC World or Currys had a clue what they were talking about so I called one of my guys at MacWarehouse and had the detail of what I needed with a call back within 5 mins, better price and all delivered on Xmas eve.


AllanB

 

Well, maybe all the stories on the internet of disgraceful DSG Retail Group Customer Service are just that, stories?

 

nearly dropped to page 3


Btt for pete while on holiday

 

Yeah - what's happened to the pixel fairy?

 

See post 787

Not sure what he's done this time!!

 

This was the post which finished him off

https://www.scoobynet.com/non-scooby...ml#post7566618

 

Thanks

 

Welcome .......

 

committee

 

Gone but not forgotten ......


How long's he got the ban for ?

 

Yep, finished me off too as I revived it after it got closed by our esteemed W*nkmaster, so sorry and many apologies for spelling, I meant Webmaster.

And I see others are getting grief too if they venture along the same path.

Anyway, I'm sure the pixel fairy will be back soon to tell us all about his day in court - just ot get back on the subject before someone tw*t accuses me of trolling on this delightful website now owned by some f*ckwits, so sorry its my poor keyboard skills again, I meant, of coarse some very nice people who paid lots of money for our little chat site that we all contribute to in order to make it what it is.

 

Do you think this thread should be continued on the SIDC where Stalinesque censorship is not so readily practiced?

 

Now that I have been freed from the SN prison I can report that we have received a request from DSG Ltd. to be given a longer time to prepare a defence ..... I knew it was going to be a tad difficult trying to prove that the TV has no fault when they have admitted in writing that it does ...... but, they have the best legal minds on it now, so we shall see

 

ah, excellent. all these new faces claiming to know you really lacked your devour intellect and excelsior wit

im now genuinely interested to see what currys will do, seeing as i bought my tv from there on boxing day.

 

At it is only a request you could refuse stating that they have had long enough to prepare a defence.

T

 

Go on pete make them squirm ... Refuse

 

Just out of curiosity how much time and money has it cost you up to now to get this far? Its not a dig at all, so feel free to message me your answer, if you don't want the menials without tickets jumpin on the band wagon bus.

 

Must be able to do kind of a "deal" over that Pete.

Les

 

I think Lidl were doing a 80% discount on lawers, an offer Pete couldn't resist

 

You allready knew what Currys would do, as you have been reading this thread.

You will be ok for 28 days - after that you are into the realms of the DSG Interpretation of the Sale of Goods Act ...... I genuinely hope you have no issues with your TV.

To go ahead and buy anything from the DSG Retail Group, when the evidence is all around that you shouldn't, is quite staggering - even from you.

 

They want to gather all the documentation, I am a reasonable man

 

Hard to quantify the time invested, costs will be paid by Currys - so, thats no issue.

 

at the time, i wasnt convinced this wasnt a ploy to end all ploys and be your biggest wind up since the mobile phone thread...

touch wood, my tv has been fine. so has the surround sound and the stand is very sturdy too.

 

It would seem that 'Customer Service' in the case of Currys could be a description offence?

 

One day when I have nothing better to do, I'll post the details of the 'customer service' experience I had a while ago from one of the major PC manufacturers. Thankfully it wasn't over an item as expensive as a TV, so I decided life was too short and just chucked the offending kit in the bin.

Suffice to say I've just ordered my new high spec gaming laptop from someone else...