Will CURRYS Come Good??
16 January 2008, 09:28 PM
#781
BANNED
Join Date: Jan 2008
Posts: 159
Likes: 0
Received 0 Likes
on
0 Posts
The first googled result shows:-
"PC World's parent company was left red-faced and considering its legal options this week after it was found guilty of mis-selling computer equipment. A Yorkshire court heard how buyers were fooled into thinking that they were getting new computer equipment while they were - in fact - not only getting secondhand kit, and in one case a laptop with a long history of trouble.
The five day-long case, which concluded this week, was brought under the 1968 Trade Descriptions Act"
That, alone, backs up the comment made.
There are many, many more.
16 January 2008, 09:30 PM
#782
BANNED
Join Date: Jan 2008
Posts: 159
Likes: 0
Received 0 Likes
on
0 Posts
"It's happened again. Just when you thought it was safe to go back to a DSG (Dixons Store Group) outlet, PC Advisor has uncovered yet another example of the retail giant (comprising Dixons, PC World and Currys) selling second hand goods as new.
On Friday 9th January Colchester based Gary Davey bought a Hercules AIW 9800 SE graphics card from his local PC World outlet. The box on the shelf was empty, which Gary assumed was for security purposes. At the till a security guard was sent to get the goods.
On returning home he opened the box to find the card in an anti static bag with sticker stating 'Fully Guaranteed Exchanged Product', revealing yet another case of a breakdown in the retail group's returns procedure.
PC World apologised, admitted a mix up and offered a replacement - but Gary went for a refund instead.
On its own this would be just another dull story. Unfortunately this is far from being an isolated incident. Instead it represents the latest in a long line of breaches in DSG?s malfunctioning returns procedure"
On Friday 9th January Colchester based Gary Davey bought a Hercules AIW 9800 SE graphics card from his local PC World outlet. The box on the shelf was empty, which Gary assumed was for security purposes. At the till a security guard was sent to get the goods.
On returning home he opened the box to find the card in an anti static bag with sticker stating 'Fully Guaranteed Exchanged Product', revealing yet another case of a breakdown in the retail group's returns procedure.
PC World apologised, admitted a mix up and offered a replacement - but Gary went for a refund instead.
On its own this would be just another dull story. Unfortunately this is far from being an isolated incident. Instead it represents the latest in a long line of breaches in DSG?s malfunctioning returns procedure"
16 January 2008, 10:16 PM
#783
Scooby Regular
Join Date: Jun 1999
Posts: 1,496
Likes: 0
Received 0 Likes
on
0 Posts
PC Advisor (PC World caught with pants down News - PC Advisor) are quite right. It is a dull story....
16 January 2008, 11:13 PM
#784
BANNED
Join Date: Jan 2008
Posts: 159
Likes: 0
Received 0 Likes
on
0 Posts
The sad thing for the DSG Retail Group is that it happens again and again and again - Customers are treated like dirt, their worries are ignored, faulty goods are not repaired/replaced, customer services ring customers and bully them, so do their legal team attempt to.
This is personal to every one of the Customers they have treated so badly, maybe most would not got down the Court route and end up getting stuffed by the big corporation, maybe they get worried when told untruths about their rights .... at least someone is going to stand up for those who cannot fight back!
This is personal to every one of the Customers they have treated so badly, maybe most would not got down the Court route and end up getting stuffed by the big corporation, maybe they get worried when told untruths about their rights .... at least someone is going to stand up for those who cannot fight back!
17 January 2008, 10:55 PM
#785
Scooby Regular
Join Date: Feb 2000
Location: Potters Bar
Posts: 2,924
Likes: 0
Received 0 Likes
on
0 Posts
Mistake happen but I can assure you in my part of DGSi, MacWarehouse, these instances are very few and far between and we've won stack of awards fro the Mac press to back this up.
Eventually though I doubt anyone will be able to return anything unless totally faulty as we write of huge amounts of goods the customers have ordered in error and claim they were wrongly advised when we know that not to be the case but you have to be sensible about these things as its worth making the effort to be helpful.
I know a lot of the senior managers and they are aware things are not perfect and they are making a huge effort but most big organisations are like a supertanker and take time to change direction.
I do agree that some of the stores could be better as there is a big variation from stores to store but ultimately it boils down to the staff.
I wanted to buy a router but neither PC World or Currys had a clue what they were talking about so I called one of my guys at MacWarehouse and had the detail of what I needed with a call back within 5 mins, better price and all delivered on Xmas eve.
AllanB
Eventually though I doubt anyone will be able to return anything unless totally faulty as we write of huge amounts of goods the customers have ordered in error and claim they were wrongly advised when we know that not to be the case but you have to be sensible about these things as its worth making the effort to be helpful.
I know a lot of the senior managers and they are aware things are not perfect and they are making a huge effort but most big organisations are like a supertanker and take time to change direction.
I do agree that some of the stores could be better as there is a big variation from stores to store but ultimately it boils down to the staff.
I wanted to buy a router but neither PC World or Currys had a clue what they were talking about so I called one of my guys at MacWarehouse and had the detail of what I needed with a call back within 5 mins, better price and all delivered on Xmas eve.
AllanB
17 January 2008, 11:16 PM
#786
Scooby Regular
Join Date: Feb 2000
Location: Potters Bar
Posts: 2,924
Likes: 0
Received 0 Likes
on
0 Posts
Mistake happen but I can assure you in my part of DGSi, MacWarehouse, these instances are very few and far between and we've won stack of awards fro the Mac press to back this up.
Eventually though I doubt anyone will be able to return anything unless totally faulty as we write of huge amounts of goods the customers have ordered in error and claim they were wrongly advised when we know that not to be the case but you have to be sensible about these things as its worth making the effort to be helpful.
I know a lot of the senior managers and they are aware things are not perfect and they are making a huge effort but most big organisations are like a supertanker and take time to change direction.
I do agree that some of the stores could be better as there is a big variation from stores to store but ultimately it boils down to the staff.
I wanted to buy a router but neither PC World or Currys had a clue what they were talking about so I called one of my guys at MacWarehouse and had the detail of what I needed with a call back within 5 mins, better price and all delivered on Xmas eve.
AllanB
Eventually though I doubt anyone will be able to return anything unless totally faulty as we write of huge amounts of goods the customers have ordered in error and claim they were wrongly advised when we know that not to be the case but you have to be sensible about these things as its worth making the effort to be helpful.
I know a lot of the senior managers and they are aware things are not perfect and they are making a huge effort but most big organisations are like a supertanker and take time to change direction.
I do agree that some of the stores could be better as there is a big variation from stores to store but ultimately it boils down to the staff.
I wanted to buy a router but neither PC World or Currys had a clue what they were talking about so I called one of my guys at MacWarehouse and had the detail of what I needed with a call back within 5 mins, better price and all delivered on Xmas eve.
AllanB
18 January 2008, 11:39 PM
#791
BANNED
Join Date: Jan 2008
Posts: 238
Likes: 0
Received 0 Likes
on
0 Posts
19 January 2008, 12:09 AM
#792
Scooby Regular
Join Date: Nov 2000
Posts: 695
Likes: 0
Received 0 Likes
on
0 Posts
22 January 2008, 12:03 AM
#796
Scooby Regular
Join Date: Dec 2007
Posts: 346
Likes: 0
Received 0 Likes
on
0 Posts
And I see others are getting grief too if they venture along the same path.
Anyway, I'm sure the pixel fairy will be back soon to tell us all about his day in court - just ot get back on the subject before someone tw*t accuses me of trolling on this delightful website now owned by some f*ckwits, so sorry its my poor keyboard skills again, I meant, of coarse some very nice people who paid lots of money for our little chat site that we all contribute to in order to make it what it is.
22 January 2008, 09:00 AM
#798
Scooby Regular
Thread Starter
Now that I have been freed from the SN prison I can report that we have received a request from DSG Ltd. to be given a longer time to prepare a defence ..... I knew it was going to be a tad difficult trying to prove that the TV has no fault when they have admitted in writing that it does ...... but, they have the best legal minds on it now, so we shall see 
22 January 2008, 09:13 AM
#799
Scooby Regular
iTrader: (22)
Join Date: May 2006
Location: Doncaster, S. Yorks.
Posts: 21,415
Received 0 Likes
on
0 Posts
Now that I have been freed from the SN prison I can report that we have received a request from DSG Ltd. to be given a longer time to prepare a defence ..... I knew it was going to be a tad difficult trying to prove that the TV has no fault when they have admitted in writing that it does ...... but, they have the best legal minds on it now, so we shall see
ah, excellent. all these new faces claiming to know you really lacked your devour intellect and excelsior wit
im now genuinely interested to see what currys will do, seeing as i bought my tv from there on boxing day.
22 January 2008, 09:34 AM
#800
Scooby Regular
Now that I have been freed from the SN prison I can report that we have received a request from DSG Ltd. to be given a longer time to prepare a defence ..... I knew it was going to be a tad difficult trying to prove that the TV has no fault when they have admitted in writing that it does ...... but, they have the best legal minds on it now, so we shall see
At it is only a request you could refuse stating that they have had long enough to prepare a defence.
T
Go on pete make them squirm ... Refuse
22 January 2008, 10:50 AM
#802
Scooby Regular
Join Date: Dec 2000
Location: In a village in Hants
Posts: 1,708
Likes: 0
Received 0 Likes
on
0 Posts
Just out of curiosity how much time and money has it cost you up to now to get this far? Its not a dig at all, so feel free to message me your answer, if you don't want the menials without tickets jumpin on the band wagon bus.
22 January 2008, 12:16 PM
#804
Scooby Regular
Join Date: May 2004
Location: Ascended to the next level
Posts: 7,498
Likes: 0
Received 0 Likes
on
0 Posts
22 January 2008, 12:52 PM
#805
Scooby Regular
Thread Starter
You will be ok for 28 days - after that you are into the realms of the DSG Interpretation of the Sale of Goods Act ...... I genuinely hope you have no issues with your TV.
To go ahead and buy anything from the DSG Retail Group, when the evidence is all around that you shouldn't, is quite staggering - even from you.
22 January 2008, 12:56 PM
#807
Scooby Regular
Thread Starter
Hard to quantify the time invested, costs will be paid by Currys - so, thats no issue.
22 January 2008, 03:58 PM
#808
Scooby Regular
iTrader: (22)
Join Date: May 2006
Location: Doncaster, S. Yorks.
Posts: 21,415
Received 0 Likes
on
0 Posts
touch wood, my tv has been fine. so has the surround sound and the stand is very sturdy too.
22 January 2008, 06:55 PM
#809
BANNED
Join Date: Jan 2008
Posts: 238
Likes: 0
Received 0 Likes
on
0 Posts
It would seem that 'Customer Service' in the case of Currys could be a description offence?
22 January 2008, 06:59 PM
#810
Scooby Regular
iTrader: (2)
Join Date: Mar 2001
Location: Swilling coffee at my lab bench
Posts: 9,096
Likes: 0
Received 0 Likes
on
0 Posts
One day when I have nothing better to do, I'll post the details of the 'customer service' experience I had a while ago from one of the major PC manufacturers. Thankfully it wasn't over an item as expensive as a TV, so I decided life was too short and just chucked the offending kit in the bin.
Suffice to say I've just ordered my new high spec gaming laptop from someone else...
Suffice to say I've just ordered my new high spec gaming laptop from someone else...