How DO you get staff to use IT properly?
10 November 2006, 01:59 PM
#31
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Originally Posted by NotoriousREV
I can't even get end users to log support calls properly. Given the choice between e-mailing "support@..." they instead often choose the IT distribution list (150 people). This is despite the information being displayed on every user's desktop with a clickable link and me sending an All Staff e-mail reminding people on a weekly basis. The record so far between me sending a reminder e-mail and someone using the wrong address is 2 hours.
We had some **** take a picture of the form (without all the useful stuff) and e-mail that to us
10 November 2006, 05:29 PM
#33
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It's all the same out there!!!! Strange relief felt, and as someone said >>a fool and his data are soon parted...<< and then the crying starts!
I should mention I'm a TV Producer type, not an IT professional; I am however the closest thing this company has to on-site support and show new staff the ropes. Proper IT support is subcontracted to off site company but doesnt look like having them there 24/7 would help much, they'll still dial manually as they are too busy making TV programmes to use Outlook properly
D
I should mention I'm a TV Producer type, not an IT professional; I am however the closest thing this company has to on-site support and show new staff the ropes. Proper IT support is subcontracted to off site company but doesnt look like having them there 24/7 would help much, they'll still dial manually as they are too busy making TV programmes to use Outlook properly
D
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