Kippax

BT Internet are sneaky b*stards. If you subscribe to a 'Surftime' package you have paid in advance to gain access to the net during certain hours. The service however is absolutely disgraceful. The 'Daytime' service (the one you have to pay for by the minute and are only supposed to use outside 'Surftime' hours) works perfectly EVERY TIME.

If they can get the 2p per minute service right, why can't they get the prepaid service right.

I'll tell you why. Because BT Internet know that when you get pi*sed off trying to connect to the 'Surftime' service you'll get tempted to connect to the 'Daytime' service at 2p per minute earning them extra cash.

Their philosophy is "get them to pay for a service in advance, make that prepaid service that f*cking sh*te they all connect to the other service that earns us more cash"

Dirty f*cking b*stards.

The 'Surftime' connection if, you manage to get connected, disconnects all the time. The one that costs you 2p a minute doesn't disconnect. Of course it f*cking doesn't it earning them cash.

Customer service is also a shambles. They really are dirty b*stards.

RichB

Hmm, some interesting comments in this thread, is that a coutdown I can hear?

Anyway, we have a very expensive leased line from BT and to say the service has been good would be a lie.
People don't bother to phone back and we have had numerous problems since its installation. We moved from one service provider because they were close to collapse and thought BT would be a safe option. Hmmm

Anyway, hope everyone is enjoying todays internet outages caused by the power failure of one of the backbone routers...

Beemer_Deano

BTW ^Gazzer^ - "inappropriate medium" - LOL! If I pay for a service which I don't get, and then basically get told to f**k off when I complain about getting shafted, I'll use any medium available to tell people about it. I don't see many people rushing to defend BT, the most they ever seem to get is a half-hearted "Well it's OK at the moment". Stick with the sausages & cactii m8, they'll probably hold their value better than your BT shares

Dean

Bin Laden

BT Openworld adsl is very unreliable and for £150 connection and £40 per month fee it should damn well be perfect. We are being used as beta testers in effect. And as for the pat response "you can always use another supplier", that is easier said than done with BT contracts and further connection etc. fees from the new suppliers.

Everyone knows we get ripped off in the UK by all the phone companies. It's just a big cartel. Those chaps above who are upset at this thread because they are BT employees find that the truth hurts I guess. It is not heir fault but that of the whole ex-state industry culture in the UK.

Osama

PeterUK300

iTrader: (1)

Firstly
If you want to have a go at BT fine. BUT DO NOT CALL THE EMPLOYEES NAMES such as POC did " Clueless bunch of *******" cos thats what he must be calling me as I work for BT.

Secondly.
Do you think it is funny calling yourself Bin Laden. Well it is not. Grow up.....
A lot of people died because of him... VERY BAD TASTE.

I am not going to read this thread anymore.

And just for the record I have got the ars* with BTInternet today, but I am not calling the employees names for what is company policy/actions etc.

Pete

Bin Laden

Oh dear.

carl

BT Internet problems today, see here. It's a reasonably accurate summary of what went wrong.

StanS

iTrader: (3)

This is spooky.
Been off the web for 2 weeks due to Magistr strain virus that my antivirus didn't pick up (cos I haven't updated it for months), ended up reformatting drives etc and this is the first time I've checked BBS and top post is re BT.I've just spent the last 2 days trying to re establish Surf together connection - PC OK on web but no email connection via btinternet. BT cannot tell me if they were my ISP or if I need extra software (I had a feeling I downloaded something - but cannot find anything on their website and they cannot tell me how to get any missing software or if I need it, unless I pay 50p/min to ask "tech dept".)
I was miffed as shorthly after joining @ about £11/month it went up to £15.
Last thing (10 mins ago) was they suggested they put me through to 150 which was closed !!!!! [img]images/smilies/mad.gif[/img] Why put me through to a dept they know is closed at this time of night.
I agree with all comments about the quality of service - there isn't any.
Am I a satisfied customer - am I going to stay with BT ?
Rant nearly over, now where's the cat.
I dont believe it - theyve disconnected me again in the time it took to type this !!!
Stan
I wish this stuff was more idiot friendly.

carl

I don't want to end up defending BT, but if you think their customer support is poor you should try NTL. Invariably if your cable modem gives up the ghost you're better off waiting until it fixes itself than phoning NTL.

Beemer_Deano

Pete,

I know you said you wouldn't read this thread again. But if you do, what about (as a BT employee) trying to change people's perceptions? I appreciate that some people just like to moan, but if someone slated my company or colleagues I'd try to address the problem rather than telling them to go elsewhere.

I wouldn't seek to get personal about BT employees, I can say that in my experience there seems to be complacency and a lack of training, particularly in the support and customer service departments. People wouldn't stand for being told that there is no problem, or (even worse) that there is a problem but you should take it elsewhere, in any other industry, but ISPs in particular seem increasingly guilty of it. Do BT acknowledge any of this, or do they really not think there's a problem?

All the best,

Dean

Tim Taylor

Well I too have had enough of BT Internet. When you phone the 50p a minute number to get help and advice all they want to do is check your dial up properties!!! EVERYTIME - THEY DON'T CHANGE

Anyway, I've cancelled BT and have gone to www.v21.co.uk £9.99 per month all in on a 0800 number. Pay up front and you get 2 months free!!

Been fine ever since.

Tim

Dave P

Thought I should post.

Firstly this thread is off topic it should be in non scooby related.

Secondly what a bunch of tight *****. £50 to fill up for a week of petrol for the Scoob.... £15.99 for B Anytime...

Thirdly, I'm with BT Anytime via Home Highway. Service A1 99% of the time. Very very occasionally server goes down, but that is normally confirmed on the free phone number.

Fourthly. I am having problems with BT Openworld trying to updgrade to ADSL. But on reflection I don't want it.

Fifthly. BT are invariably the cheapest, I did a good scout round when looking for ADSL.

To blame every BT employee for the woes of an entire company is to say the least childish.

Dave

Dave P

Thought I should post.

Firstly this thread is off topic it should be in non scooby related.

Secondly what a bunch of tight *****. £50 to fill up for a week of petrol for the Scoob.... £15.99 for B Anytime...

Thirdly, I'm with BT Anytime via Home Highway. Service A1 99% of the time. Very very occasionally server goes down, but that is normally confirmed on the free phone number.

Fourthly. I am having problems with BT Openworld trying to updgrade to ADSL. But on reflection I don't want it.

Fifthly. BT are invariably the cheapest, I did a good scout round when looking for ADSL.

To blame every BT employee for the woes of an entire company is to say the least childish.

Dave

Dave P

Thought I should post.

Firstly this thread is off topic it should be in non scooby related.

Secondly what a bunch of tight *****. £50 to fill up for a week of petrol for the Scoob.... £15.99 for B Anytime...

Thirdly, I'm with BT Anytime via Home Highway. Service A1 99% of the time. Very very occasionally server goes down, but that is normally confirmed on the free phone number.

Fourthly. I am having problems with BT Openworld trying to updgrade to ADSL. But on reflection I don't want it.

Fifthly. BT are invariably the cheapest, I did a good scout round when looking for ADSL.

To blame every BT employee for the woes of an entire company is to say the least childish.

Dave

Miles

<Sigh>

Last thing I want to see is Scoobynet going the way of various news groups which are full of posts slagging off various ISPs. It is extremely tedious and dull.

For that matter, me and my family (on my recommendation) have been using BTI for 3 years plus with no problems WHATSOEVER (reseting couple of forgotten passwords has been as much contact as we've had).

J Bee

BT - i'm on openworld and it was down for most of today...very frustrating although i must say it's rare nowadays...although i now that BT deliberately slow down heavy users...NICE...still haven't got my scoob...anyone fancy buying a nearly new Golf GTi Turbo Y reg 5000 miles? kerbed alloys included

J Bee

BT - i'm on openworld and it was down for most of today...very frustrating although i must say it's rare nowadays...although i now that BT deliberately slow down heavy users...NICE...still haven't got my scoob...anyone fancy buying a nearly new Golf GTi Turbo Y reg 5000 miles? kerbed alloys included

humbug

Do you mean that if I spend loads of time using my adsl openworld (which I ve had for nearly a year - and it is very poor reliability, they recently had to set up a SEPARATE LINE to place recorded service status announcements as it was so busy with irate users) they monitor it and slow it up as some kind of "punishment"?

If so, that's incredible.

fast bloke

good point Dave, but can I ask if you would be happy with your petrol supplier is you filled the tank only to find 3 miles later that your car had run out of petrol. You then call the petrol company to find that your can is now working again, but unfortunately some of the petrol you paid for cannot be used?

Beemer_Deano

If only we were paying £15.99 pm. Unfortunately as a business we're paying a LOT more than that.

Kippax

BTopenworld and BT Internet are the same thing right?

Anyways, Dave - its not the money, its the principle. I waste money all the time but on my terms, not some ponsy business graduate managers terms whose running BTwhatf*ckingeveritis.

I do not blame the average employee either. Its being orchestrated as a sham by the managers.

I see BTopenworld are advertising on ITV now. Now, no one can argue that that is not absolutely f*cking disgusting.

Bin Laden

The guy who installed my BTnot-often-openworld let slip that BT were losing masses on the project and didnt anticipate recovering the capital investment and turning a profit for years, not until there is mass broadband take up and pay per view services for films etc.

They re cetianly trying to recoup as much as possible with the current fee structure though.....

MichelleWRX1994

Just trawling back through old posts and never realised that the multiple post had gone to THIS amount

I still mean it when I say BT are a bag of ****e but for the sanity of everyone else I shall single post

Any other 24/7 ISP recommended?

MichelleWRX1994

And my dad worked for them for a LONG LONG TIME in a high position - my mum also worked for them for a while.

The only reason my dad stays with them now is because of the discount he gets for loyalty during his working life.........

He thinks BT have really gone downhill.......

The Surftime package I am on is awful I use BT Daytime more times in my supposed free time because Surftime is *unavailable* IMHO this is unacceptable..........my last phone bill was over £300 access that ahould have cost me £70 but because of BTs poor service I get screwed for cash THANK YOU BT!!!!!

Personally I could get more information and help and a BETTER ATIITUDE out of my dog than BT customer services ONLY ONCE have I phoned up and actually felt happy with the response I received.

Still (calming down now) I would really like to change to a 24/7 connection that is more reliable than Anytime.......

dsmith

"They're cetianly trying to recoup as much as possible with the current fee structure though"

The infrastructure investment in ADSL etc is huge. Since when is it wrong for a company to recoup infrastructure investment through its pricing structure As you will see from BT profits and share price, the charges are so far over the top of what is required that A) they just can't stop the billions of profit rolling in or B) they're not.

I sincerely hope in a few years time people work out what this government has done to the entire UK telecoms market with the 3G debacle. If the Government want the UK to be at the forefront of "E"business they should either invest in the UK infrastructure too support it or shut up, rather than swipe as much cash as possible and then act surprised when companies struggle with that level of debt.

And as for the people who genuinely think that £15 a month should guarantee them a permanent connection to the Internet 24/7. Get a grip and do the sums on the costs involved. No dial service is ever desgined or sold on a 1:1 contention ratio.

If I buy and use a mass market dial product I should expect to get just that. If you want something different go pay twice as much with an isp who actually invests in their own kit. e.g. Demon. You would be surprised at the number of "better" isps who actually use BT internets infrastructure aswell.

And moderators - Why is this thread still running with personal insults against BT staff when a very similair thread about Prodive lasted only a few hours >

carl

Indeed. I saw an ad on the tube today for business ADSL connexions (which I presume have lower contention ratios, though certainly not 1:1). I think it was around 115 quid a month for half a megabit. If you want to see serious pricing, check the cost of a 512 kbps leased line, or even a 56k leased line if you want 1:1 user:modem ratio. It certainly isn't 15 quid a month.

BHORT

Just changed to AOL from BTanytime and it is excellent both in connection stability and speed.

Brendan

carl

BHORT -- which number r u dialling in on for AOL?

Beemer_Deano

I think the people saying that if you're paying £15.99 a month then you shouldn't expect the service to be always available are missing the point. That is how the service is offered and advertised, so whether it's too cheap or not isn't the customer's problem - it's BT's.

As a business user, I had to factor contention into the equation when deciding whether to go for ADSL - it's clearly stated in all BT's documentation and I decided it was cheap enough to risk it. I couldn't factor in the constant loss of service though, and I only wish I'd waited for the service to be more established so I could have researched other people's experiences using forums like this.

All the best,

Dean

StanS

iTrader: (3)

Could someone please tell me what I've not done ??
Had to reformat HD due to magistr virus and am still registered with BT surf together. I can get on the web but not do emails with bt. I reloaded tesco and can email with them. Selected bt as default. Do I need software from BT like the cd from tesco ? Can I download software from bt ? I've spent hours trying to search the bt website for info - rung the "service" phone who want to divert me to the tech support @ 50p/min. Also keep cutting me off so I have to return to their home page and start again !
Feel like finding another supplier. HELP !!!!!
I think BT are useless when it comes to solving what is probably a simple problem - but even though their service charges are £80 per quarter they still want to rip me off some more to answer a simple question. I am not happy with their level of service.
Stan