fenman

......the manufacturer being neither IM nor the car seller but Fuji Heavy Industries!

Silver Knight

Well lets get Motorpoint running a few subaru demonstraters,send techs on training courses and of course decking out the showroom to subaru spec,and also selling the rest of the range of course.

The cars from malta are bought tax free and registered here with our tax rates,the post tax on the road prices are the same here as Malta.

The pre tax price in Malta is lower because of their higher tax rates,if the pre tax price was the same as ours they wouldnt sell any cars in Malta

expatback

That makes sense, glad someone that understands the position has taken the time to inform us.

A knight in shining armour is very welcome amidst some of the nonsense written in this thread thus far. Thank you Silver Knight!!

jasonius

iTrader: (1)

Unfortunately it would seem that any warranty work is a problem these days, even for the 'loyal' UK customer..! :

http://bbs.scoobynet.co.uk/showthrea...95#post5169395

Subaru are in desperate need of some new PR people if you ask me..!

gubby

I know that m8. Thats why it is advantageous to buy an import from a country with a higher tax rates than ours, cos manufacturers offset this by selling the cars to them cheaper. But £5K!!!

As regards the showroom, I use a specialist who runs demonstrators, decks out his showroom in subaru colours, has a high level of quality staff and sells the whole range and still undercuts dealers by £3K.

As far as Motorpopint are concerned they sell a bigger range of cars than Subaru can shake a stick at.

Still you seem to have an enthusiastic supporter in Mr expatback

gubby

From that I take it you knew sweet **** all before then.

expatback

Have followed this and other similar threads and read some very extreme replies so Silver Knight's reply shone out from the crowd. Good on him as we say in Yorkshire!

gubby

You'll have to watch out m8 or we'll be calling you "two shoes".

expatback

Nice one gubby! Maybe someone will employ me as dame in coming panto season! For a moderate fee!!!

solwood

iTrader: (1)

But as I pointed out earlier this is a car bought in the EU with a pan european warranty amd this should be treated no differently to a "genuine UK car" that needs warranty work whilst on holiday!

I hope all those harbingers of doom - seemingly happy at this situation feel the same way when a dealre in Germany (or whereever) refuses to do some warranty because teh warrenty is with IM UK and not the German (or whereever) equivalent!!!!

fenman

Hi Solwood......see Firewire's bit on page 3. The way the cars are sold is incorrect (he calls it fraud which I suppose it could be!) and nothing to do with whether the car has a pan european warranty.

carnutter

By the looks of things you have been stung by main dealer prices and well up set that others have paid up to 5k less for there cars that are the same as your's and the only word in your vocab is FRAUD hell there is loads of people here that support Motorpoint,Alliance and who ever else are helping drive car prices down.

If liaco are willing to cover the warranty work quite frankly F*&" IM save your pennies and get the supermarket involved to speak to Liaco and get the warranty sorted

You have a serious issue with people saving money !!!!!! Looks like you have far to much of it to bother saving a few thousand pounds

ENOUGTH SAID

comic cuts

Sounds about right to me. Make Liaco, Alliance, Motorpoint etc sort out the mess as they caused it by all accounts.

CC

solwood

iTrader: (1)

Isee that but if Motor point sell them as pre reg cars - you are the 2nd owner and it is effectively 2nd hand. What is the difference to purchasing a 2nd hand car from an independant trader - would that invalidate the pan european warrranty on a car. Similarly if I sold a UK car to someomne in Eire would that invalidate the warranty - NO - its pan european. Think about mainland europe - I am sure cars are sold between near neighbours all the time ( we have a more tricky scenario of water and RHD) . Does this mean the pan eurpean warranty does not apply when a frenchman sells their car to a belgian or spainyard? If so what is the point of pan european. IM may not like the method of sale - it is NOT fraudulent nor is it deceitful its called the Common Market. It is Fujitsu/Malta that holds the warranty. IM have the relationship between the UK dealers and Fujitsu - so they should act as intermediary in any pan eurpean claims that occur in /around the UK cars and non UK cars residing here.

1) UK cars needing warranty work whilst abroad - (covered)
2) European cars on holiday over here ( should be covered)
3) Eurpean purchased cars now permanently in the UK (covered - ex forces personel maybe or someone working here for a considerable time)
4) European cars re sold over here by a supermarket (why not covered?)

I would ask IM about scenario 1 & 2 and then argue like mad !!!

If 1 & 2 are

firewire

So IM are the bad boys for playing by the rules and Liaco are good for unlawfully selling cars. Talk about double standards!!

Did I get stung! I don't think so. Yes I paid a few grand more but at least I've got a warranty. You pays your money you takes your choice but don't bitch when it goes pear shaped.

HOWY

Who says Liaco are unlawfully selling cars this hasn't been proven as far as I am aware and I gather Malta & Cyprus suppliers are taking the matter up with Subaru in Japan

comic cuts

That would be good from everyone's standpoint, needs clarifying quickly.

Night all. Hometime. have a good 'un!

CC

gubby

I have dealt with Motorpoint before and they are fine. Not much in the way of a bedside manner but they are fair and you get a good deal.

Motorpoint sell just about any make of car new not just Subarus and have done for years. As far as I know it is only IM that are creating bother.

Reading these threads nobody understands the legal position behind IM's decision, other than to say Motorpoint are not an authorised agent and are thus contravening some EU regulation or other. It has not been shown that this is so. Only IM think so.

Jees, Motorpoint must be in for a hell of a fine because they are not authorised to sell,Fords,Vauxhalls,Renaults,Citroens............ ........................etc etc.

This spat has been caused wholly by IM and no other. Just to demonstrate what an odious bunch they are I rang them in September one week before I bought my Scooby. They were polite and courteous and they chatted about warranties and said without looking at the liaco warranty they couldn't compare it to their own but it would be generally similar. At no time did they say listen pal don't do it because in two weeks time we are going to crap on you from a great height.

Talking to Liaco & Motorpoint they at least are showing some integrity and are honouring warranty claims are indeed trying to sort this out. IM are just sending out letters saying your warranty claim will not be sanctioned and Dealers will not carry out the work.

carnutter

End of the day I bet the car supermarkets will come out smelling of roses the warranty issue will be resolved and IM will have egg on there face

gubby

Exactly m8.

This is the crux of the whole argument.

It doesn't stop people being barrack room lawyers though does it?

DazW

iTrader: (1)

Exactly ...your 'manufacturers' warranty is with FHI & they should direct customers accordingly to an 'approved' repairer?

I think the waters here are being muddied somewhat & need clarification, so:

1. How much warranty do FHI offer directly, or are indeed obliged to offer under 'pan European' rules?

2. How much extended warranty is being offered by 3rd parties such as IM or Liaco

3. Where do FHI recommend their warranty work be carried out?

4. Where does a 3rd party's warranty work need to be carried out?

& Finally, a 'manufacturers' warranty is 'effective' from date of 'first' purchase (hence registering) ...but is also valid if you have a receipt of initial purchase & is still valid regardless of no. Of owners (see trading standards) ...only a third parties warranty is normally non transferable!

gubby

Well I am not staking my mortgage on it. As I say IM must have taken legal advice over this before acting and to me they have found some obscure clause that can be interpreted in many ways and they are hanging their hat on that.
It is causing a lot of unnecessary grief though.

ed_209

Just a quick thought..

how many people would gave there car back to motorpoint etc. then add 5K to buy from a uk dealer after this crap.

I wouldn't old saying once bitten twice shy.

How many potential future customers can subaru afford to loose. It took them years to get rid of the Farmer car image and attract the "for want of a better phrase" boy racers. They should remember if it was not for imports they would still be mud pluggers.

Ed.

Ps. Yes I have a Motorpoint car and have been dealing with s£$t since the end of august. and yes I had a JDM before this and managed to get IM to do work and supply parts under EU rules.

expatback

Well I'm abandoning this thread for the night. Have just been stuck in a horrendous traffic jam in Hull (again) and now fancy a quick shower and a taxi back to the old town for a pint or three in the olde white harte, so it's goodnight from me and goodnight to IM!!! And all of you lot as well!

WRX54

I have found a bit more about the Motor Block Exemption, basically there are two modes a manufacturer can choose to distribute their cars an exclusive distribution or a selective distribution system. if a manufacturer uses an exclusive distribution system then under this model each dealer approved by the manufacturer is allocated an exclusive sales territory but it is free to sell to operators that are not members of the manufactuer's official network (eg car supermarkets or internet reseller)

Selective distribution is where dealers are selected according to a set of criteria and are not allowed to sell to operators that are not members of the manufacturers official network.

I chased Subaru Uk up today to see when my letter would be arriving and so i asked them which mode of distribution they use and they confirmed that it is a selective distribution. Therefore Motorpoint are not authorised, i would imagine that different car manufacturers have different modes of distribution so Motorpoint may well be completely legal say traiding Fiats.

I have also spoken to Motorpoint again today who said they would be able to give me definite answer as to whether my warranty will be honoured on Tuesday Wednesday next week as Subaru Malta, Subaru Japan and Motorpoint have been meeting this week. They didn't have an answer for me as to what will happen if the warranty is not valid.

donutman

surely you need to ask liaco if they use exclusive distribution or a selective distribution system then. As Im would not be able to tell another distributor which to use, and just because they use one way does not mean they can block warranty claims. If they also use the selective system then it might be a different matter

Silver Knight

Their is no problem with liaco selling cars to anybody in Europe and the warranty will still be valid.
The problem is with Motorpoint and the like selling them as new cars. This is something they are not authorised to do by Subaru so they are illegal imports and as such the warranty is not valid in the UK through the UK system.
The cars can be worked on if Malta are willing to pay but not many if any dealers would be willing to take the risk.
If the cars are sold as second hand or personally imported, no problem. But any commerical operation bringing them in from any european country will have the same problems.

IM in this country will not lose business by stopping thease imports but may even improve sales and profits which enable them to lower prices further (said tongue in cheek)

ZippyLane

If or when it goes pear shaped mate, I won't be crying.. I was sold the car as having a 3 year warranty, and whether it's a Subaru one or Motorpoint one I don't give a flying ****.. as long as someone pays for warranty issues and not me then I'll be happy.. and have saved £5000 too..

carnutter

So end of the day you saved 5K from motorpoint if anything goes wrong Motorpoint foot the bill .............. Looks like you win hands down

HOWY

I think they might I can't see people who have been able to save circa £5k rushing to dealers to pay inflated prices they will probably just choose other cars (as I would have) or try to find other 'legitimate?' ways to purchase imports.

If the total number of Subarus in the UK drops IM will lose out in the long run as if there are less cars to service the dealers will lose business that way anyway when the EVO X (2007?) comes out I suspect subaru will take a hammering unless they can come up with something better