Why can't we tell BT to get stuffed??
13 January 2005, 10:47 AM
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Originally Posted by pslewis
Just been cheated by, lied to and stitched up by BT!!
I won't go into details as its long .... suffice to say, when I went onto BT Broadband in early December I needed to cancel my Surftime package.
Rang them up, please cancel, OK Sir - we would recommend Option 3 for you, you get FREE calls!! ..... how much? I said, "£26:50 Sir, you are paying £29:95 at the moment".
Good grief said I, if thats the best for me and will save me money I'm IN!!
14 minutes later, yes 14 minutes!! I look through some BT adverts and stuff and it dawns on me that its £26:50 a MONTH!! +VAT!! - I pay £29:95 a QUARTER!!
Realising I had been stitched up I rang back and tried to change BACK to Option 1 ......... no can do Sir - WHAT!? blah, blah, blah, OK Sir I will do that as I agree you have been mis-sold.
Now I get a bill that shows me on Option 3!! AND 3 months Option 3 UP FRONT too!!
Ring them up, talk to trainee, talk to supervisor, talk to manager, talk to Senior Customer Services Guru .......... each person in the sequence could see less and less on the screen records .... then, apparently, on 5th January 2005 I was called and 'Customer accepted Option 3'!!! WTF? Pure LIES!!
BT has turned into a corrupt, lieing, cheating co-orporation and the quicker we can chose our own line rental the better!!
Be WARNED!!
Pete
I won't go into details as its long .... suffice to say, when I went onto BT Broadband in early December I needed to cancel my Surftime package.
Rang them up, please cancel, OK Sir - we would recommend Option 3 for you, you get FREE calls!! ..... how much? I said, "£26:50 Sir, you are paying £29:95 at the moment".
Good grief said I, if thats the best for me and will save me money I'm IN!!
14 minutes later, yes 14 minutes!! I look through some BT adverts and stuff and it dawns on me that its £26:50 a MONTH!! +VAT!! - I pay £29:95 a QUARTER!!
Realising I had been stitched up I rang back and tried to change BACK to Option 1 ......... no can do Sir - WHAT!? blah, blah, blah, OK Sir I will do that as I agree you have been mis-sold.
Now I get a bill that shows me on Option 3!! AND 3 months Option 3 UP FRONT too!!
Ring them up, talk to trainee, talk to supervisor, talk to manager, talk to Senior Customer Services Guru .......... each person in the sequence could see less and less on the screen records .... then, apparently, on 5th January 2005 I was called and 'Customer accepted Option 3'!!! WTF? Pure LIES!!
BT has turned into a corrupt, lieing, cheating co-orporation and the quicker we can chose our own line rental the better!!
Be WARNED!!
Pete
psl: you're clearly hysterical. sounds more like the ****-up theory of life to me. BT charges broadband on a monthly, not quarterly, tariff and always has.
if you've got a beef with BT, then email the CEO. you can reach ben verwaayen at ben.verwaayen@bt.com. he responds to customer complaints, often personally.
and do be careful about wrongfully libelling a corporation on a public forum.
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johnfelstead
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26 February 2001 05:48 PM
