Looks like one of our traders does not take care of our cars when test driving!
Scooby Regular
Joined: Aug 2011
Posts: 125
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From: Derby
Scooby Regular
Joined: Mar 2009
Posts: 781
Likes: 0
From: Shire of Devon
Is he forgetting that customers effectively make his business? No customers, no money.... He must be a pretty smart guy to be running a business for 20 odd years successfully, I just really can't see how he can be so stupid all of a sudden and how ANYONE with a bit of common sense and screw up this situation so badly. He's literally done everything wrong regarding this saga.
It's a whole other ballgame when you're in the midst of it, no doubt with lots of other things happening around you demanding your attention - then the stress and maybe adrenaline kicks in which can easily cloud judgement further. I'm not by any means defending anyone's actions, just pointing out it's not always as clear from the inside looking out...
Scooby Regular
Joined: Mar 2009
Posts: 781
Likes: 0
From: Shire of Devon
I don't see how there could be. I commented on this earlier with a perfectly rational, possible explanation
That is true, however don't forget that it's very easy for us, sat here behind our nice warm computers with no real vested interest in this whole situation, to asses the information we have available quite calmly and logically.
It's a whole other ballgame when you're in the midst of it, no doubt with lots of other things happening around you demanding your attention - then the stress and maybe adrenaline kicks in which can easily cloud judgement further. I'm not by any means defending anyone's actions, just pointing out it's not always as clear from the inside looking out...
It's a whole other ballgame when you're in the midst of it, no doubt with lots of other things happening around you demanding your attention - then the stress and maybe adrenaline kicks in which can easily cloud judgement further. I'm not by any means defending anyone's actions, just pointing out it's not always as clear from the inside looking out...
Scooby Regular
Joined: Apr 2013
Posts: 4,224
Likes: 0
From: Berks
What was he meant to do? Roll over and take it up the wrong un ?
From what I have seen, Kev's attitude towards this customer was bad, and he threatened legal action and called him names on a forum, not the right way to go about things in my book
As I have said a few times, this could have all been sorted out privately offline, but no it went all public because the owner called someones bluff and tried to threaten him and called him names
and even now he won't admit his company has done wrong
From what I have seen, Kev's attitude towards this customer was bad, and he threatened legal action and called him names on a forum, not the right way to go about things in my book
As I have said a few times, this could have all been sorted out privately offline, but no it went all public because the owner called someones bluff and tried to threaten him and called him names
and even now he won't admit his company has done wrong
As for Kevs attitude, no one actually knows how it panned out on the day and what other conversations have occurred. All we've seen is the comments of the 2 interested parties, which lets be honest are far from impartial.
Post from op
I've tried to remain as quiet as possible during all this, not one to fuel the fire.
However I see few concerns about my story cropping up time and again by fanboys trying to poke holes in my story. I would like to take this opportunity to explain a few points.
1. Why did i travel from Essex to SC? Simple this one. The car was booked in for a trackday the following Saturday. After attempting to repair the brakes the previous weekend and failing I had concluded time was up and was going to throw in the towel.
Then when I was offered two days off at work due to a slowing schedule I considered my options. Perhaps I should use one of those days to take this particularly persistent problem to a specialist.
Naturally I googled impreza specialists and my first hit was extreme scoobies. I phoned and they were too busy for such a short notice appointment.
Next on the list was SC, it was a distance however I was aware of their good reputation on the forums. So I phoned on a chance and the chap practically diagnosed the fault over the phone as a wheel bearing and very confidently assured it would be an easy fix.
Yes it was a long drive however I considered it worthwhile for the specialist experience and the fact he seemed confident it was an easy fix for them.
2. I drove the car wth faulty brakes? A simple search on either MLR or SIDC will fully explain the fault present before any of this kicked off. The brakes are serviceable and safe and have gone through an honest mot.
The problem was with an inch of 'dead pedal' or distance to press before they operated normally.
Ask yourself this, SC released the car to me with exactly the same brake fault and their mechanics considered it entirely normal behaviour for the car. Have they missed diagnosing dangerous brakes or did we both agree they were roadworthy?
3. The footage was not seen by SC prior to public release? When I returned and complained about the loose bumper and what I had seen on my camera obviously Dans ( employee ) first thought was to ask to see the footage.
I obliged and showed him from the device itself, the screen is very small and no audio is played back so the evidence was not as damning as the true content, however enough was evident for me to see the car was driven irresponsibly over the road.
When I asked if he thought it was accecptable he replied 'I drive my car down there that fast everyday'.
I reminded him this isn't his own car but a customers pride and joy before repeating the question, is this acceptable driving? He shrugged his shoulders and remained silent.
I then suggested I should post on the club forums and perhaps they can decide? This is when I was threatened with legal action as I haven't recieved permission to record them.
So despite the claims a member of SC has actually seen the footage first person on site. Let's be logical. If I return claiming damage has been caused with video evidence and you are doubtful of my claims, surely you'd first ask to see the footage before even entertaining me???
4. I'm out to get SC after previous bad experiences? Unfortunately this one is simply not true. I have never been a previous customer of SC and as I'm sure any subaru forum member will confirm I am very inactive amongst the subaru scene. They were the first specialist I have seen for the car as all other aspects of maintenance and repair were done by myself.
I'd like to think SC will be happy to confirm I was a first time customer, if not fanboy investigators feel free to look back at my forum histories for any mention of a bad experience at SC, clearly I have no problem voicing my opinions after all.
I hope this has cleared a few of the rumours up. Thank you once again.
I've tried to remain as quiet as possible during all this, not one to fuel the fire.
However I see few concerns about my story cropping up time and again by fanboys trying to poke holes in my story. I would like to take this opportunity to explain a few points.
1. Why did i travel from Essex to SC? Simple this one. The car was booked in for a trackday the following Saturday. After attempting to repair the brakes the previous weekend and failing I had concluded time was up and was going to throw in the towel.
Then when I was offered two days off at work due to a slowing schedule I considered my options. Perhaps I should use one of those days to take this particularly persistent problem to a specialist.
Naturally I googled impreza specialists and my first hit was extreme scoobies. I phoned and they were too busy for such a short notice appointment.
Next on the list was SC, it was a distance however I was aware of their good reputation on the forums. So I phoned on a chance and the chap practically diagnosed the fault over the phone as a wheel bearing and very confidently assured it would be an easy fix.
Yes it was a long drive however I considered it worthwhile for the specialist experience and the fact he seemed confident it was an easy fix for them.
2. I drove the car wth faulty brakes? A simple search on either MLR or SIDC will fully explain the fault present before any of this kicked off. The brakes are serviceable and safe and have gone through an honest mot.
The problem was with an inch of 'dead pedal' or distance to press before they operated normally.
Ask yourself this, SC released the car to me with exactly the same brake fault and their mechanics considered it entirely normal behaviour for the car. Have they missed diagnosing dangerous brakes or did we both agree they were roadworthy?
3. The footage was not seen by SC prior to public release? When I returned and complained about the loose bumper and what I had seen on my camera obviously Dans ( employee ) first thought was to ask to see the footage.
I obliged and showed him from the device itself, the screen is very small and no audio is played back so the evidence was not as damning as the true content, however enough was evident for me to see the car was driven irresponsibly over the road.
When I asked if he thought it was accecptable he replied 'I drive my car down there that fast everyday'.
I reminded him this isn't his own car but a customers pride and joy before repeating the question, is this acceptable driving? He shrugged his shoulders and remained silent.
I then suggested I should post on the club forums and perhaps they can decide? This is when I was threatened with legal action as I haven't recieved permission to record them.
So despite the claims a member of SC has actually seen the footage first person on site. Let's be logical. If I return claiming damage has been caused with video evidence and you are doubtful of my claims, surely you'd first ask to see the footage before even entertaining me???
4. I'm out to get SC after previous bad experiences? Unfortunately this one is simply not true. I have never been a previous customer of SC and as I'm sure any subaru forum member will confirm I am very inactive amongst the subaru scene. They were the first specialist I have seen for the car as all other aspects of maintenance and repair were done by myself.
I'd like to think SC will be happy to confirm I was a first time customer, if not fanboy investigators feel free to look back at my forum histories for any mention of a bad experience at SC, clearly I have no problem voicing my opinions after all.
I hope this has cleared a few of the rumours up. Thank you once again.
Makes me wonder why anyone would drive all that way to have their pride and joy worked on in a freezin cow shed, It's not exactly a RCM quality facility is it? Then again I regularly do a 150 mile round trip to my fave garage, that's not quite a F1 type workshop either but I trust them 100%
Back to conspiracy theories, I reckon the owner had a "post it note on the dash that said "thrash me" intimidating the test dummy to drive his car like a ****. I wouldn't accept his resignation if he worked for me, dismissal for gross misconduct is more appropriate. The chimp egging him on deserves the same. With the video evidence no tribunal in the land is going to side with them.
This is the problem of expanding businesses if you don't create a quality driven workplace/culture you end up in these situations.
Back to conspiracy theories, I reckon the owner had a "post it note on the dash that said "thrash me" intimidating the test dummy to drive his car like a ****. I wouldn't accept his resignation if he worked for me, dismissal for gross misconduct is more appropriate. The chimp egging him on deserves the same. With the video evidence no tribunal in the land is going to side with them.
This is the problem of expanding businesses if you don't create a quality driven workplace/culture you end up in these situations.
Last edited by edsel; Jan 19, 2016 at 07:50 PM.
Scooby Regular
Joined: Aug 2007
Posts: 88
Likes: 0
From: fife scotland
sacking ..
i am probably in the minority here but on reviewing the video i would have had my employee[aka the driver] apologise to the op,check over his car properly and repair any damage plus a free service package etc
costs for this would be deducted[by mutual agreement] from drivers pay and placed on a final warning.
all of the above would be subject to the driver showing the correct attitude-ie understnding what he did wrong,being apologetic and a stern undertaking not to do it again
when it comes down to it the driver didnt commit murder-he merely treated a car roughly,and without due care-easily dealt with and compensated for
the main problem appears to be with the owner of the clinic-he didnt view all the footage first then decide what to do,poor attitude etc,at the time he probably didnt realise the ramifications of this -and the power of the web
costs for this would be deducted[by mutual agreement] from drivers pay and placed on a final warning.
all of the above would be subject to the driver showing the correct attitude-ie understnding what he did wrong,being apologetic and a stern undertaking not to do it again
when it comes down to it the driver didnt commit murder-he merely treated a car roughly,and without due care-easily dealt with and compensated for
the main problem appears to be with the owner of the clinic-he didnt view all the footage first then decide what to do,poor attitude etc,at the time he probably didnt realise the ramifications of this -and the power of the web
Scooby Regular
Joined: Jan 2005
Posts: 502
Likes: 0
That's putting a lot of faith in someone who choose the Mail as his outlet of choice.
No body said that, he could just as well have gone down the legal route and taken them to court. The media should've been a last option when all else fails, not the first port of call because it'll make him a quick buck. SC have a fairly niche market and a story like this could quite easily be the end of them.
As for Kevs attitude, no one actually knows how it panned out on the day and what other conversations have occurred. All we've seen is the comments of the 2 interested parties, which lets be honest are far from impartial.
No body said that, he could just as well have gone down the legal route and taken them to court. The media should've been a last option when all else fails, not the first port of call because it'll make him a quick buck. SC have a fairly niche market and a story like this could quite easily be the end of them.
As for Kevs attitude, no one actually knows how it panned out on the day and what other conversations have occurred. All we've seen is the comments of the 2 interested parties, which lets be honest are far from impartial.
Someone just emailed me this link says its SC new web page,made me chuckle
.http://www.scoobyclinic.net/
.SJ.
.http://www.scoobyclinic.net/.SJ.
Post from op
I've tried to remain as quiet as possible during all this, not one to fuel the fire.
However I see few concerns about my story cropping up time and again by fanboys trying to poke holes in my story. I would like to take this opportunity to explain a few points.
1. Why did i travel from Essex to SC? Simple this one. The car was booked in for a trackday the following Saturday. After attempting to repair the brakes the previous weekend and failing I had concluded time was up and was going to throw in the towel.
Then when I was offered two days off at work due to a slowing schedule I considered my options. Perhaps I should use one of those days to take this particularly persistent problem to a specialist.
Naturally I googled impreza specialists and my first hit was extreme scoobies. I phoned and they were too busy for such a short notice appointment.
Next on the list was SC, it was a distance however I was aware of their good reputation on the forums. So I phoned on a chance and the chap practically diagnosed the fault over the phone as a wheel bearing and very confidently assured it would be an easy fix.
Yes it was a long drive however I considered it worthwhile for the specialist experience and the fact he seemed confident it was an easy fix for them.
2. I drove the car wth faulty brakes? A simple search on either MLR or SIDC will fully explain the fault present before any of this kicked off. The brakes are serviceable and safe and have gone through an honest mot.
The problem was with an inch of 'dead pedal' or distance to press before they operated normally.
Ask yourself this, SC released the car to me with exactly the same brake fault and their mechanics considered it entirely normal behaviour for the car. Have they missed diagnosing dangerous brakes or did we both agree they were roadworthy?
3. The footage was not seen by SC prior to public release? When I returned and complained about the loose bumper and what I had seen on my camera obviously Dans ( employee ) first thought was to ask to see the footage.
I obliged and showed him from the device itself, the screen is very small and no audio is played back so the evidence was not as damning as the true content, however enough was evident for me to see the car was driven irresponsibly over the road.
When I asked if he thought it was accecptable he replied 'I drive my car down there that fast everyday'.
I reminded him this isn't his own car but a customers pride and joy before repeating the question, is this acceptable driving? He shrugged his shoulders and remained silent.
I then suggested I should post on the club forums and perhaps they can decide? This is when I was threatened with legal action as I haven't recieved permission to record them.
So despite the claims a member of SC has actually seen the footage first person on site. Let's be logical. If I return claiming damage has been caused with video evidence and you are doubtful of my claims, surely you'd first ask to see the footage before even entertaining me???
4. I'm out to get SC after previous bad experiences? Unfortunately this one is simply not true. I have never been a previous customer of SC and as I'm sure any subaru forum member will confirm I am very inactive amongst the subaru scene. They were the first specialist I have seen for the car as all other aspects of maintenance and repair were done by myself.
I'd like to think SC will be happy to confirm I was a first time customer, if not fanboy investigators feel free to look back at my forum histories for any mention of a bad experience at SC, clearly I have no problem voicing my opinions after all.
I hope this has cleared a few of the rumours up. Thank you once again.
I've tried to remain as quiet as possible during all this, not one to fuel the fire.
However I see few concerns about my story cropping up time and again by fanboys trying to poke holes in my story. I would like to take this opportunity to explain a few points.
1. Why did i travel from Essex to SC? Simple this one. The car was booked in for a trackday the following Saturday. After attempting to repair the brakes the previous weekend and failing I had concluded time was up and was going to throw in the towel.
Then when I was offered two days off at work due to a slowing schedule I considered my options. Perhaps I should use one of those days to take this particularly persistent problem to a specialist.
Naturally I googled impreza specialists and my first hit was extreme scoobies. I phoned and they were too busy for such a short notice appointment.
Next on the list was SC, it was a distance however I was aware of their good reputation on the forums. So I phoned on a chance and the chap practically diagnosed the fault over the phone as a wheel bearing and very confidently assured it would be an easy fix.
Yes it was a long drive however I considered it worthwhile for the specialist experience and the fact he seemed confident it was an easy fix for them.
2. I drove the car wth faulty brakes? A simple search on either MLR or SIDC will fully explain the fault present before any of this kicked off. The brakes are serviceable and safe and have gone through an honest mot.
The problem was with an inch of 'dead pedal' or distance to press before they operated normally.
Ask yourself this, SC released the car to me with exactly the same brake fault and their mechanics considered it entirely normal behaviour for the car. Have they missed diagnosing dangerous brakes or did we both agree they were roadworthy?
3. The footage was not seen by SC prior to public release? When I returned and complained about the loose bumper and what I had seen on my camera obviously Dans ( employee ) first thought was to ask to see the footage.
I obliged and showed him from the device itself, the screen is very small and no audio is played back so the evidence was not as damning as the true content, however enough was evident for me to see the car was driven irresponsibly over the road.
When I asked if he thought it was accecptable he replied 'I drive my car down there that fast everyday'.
I reminded him this isn't his own car but a customers pride and joy before repeating the question, is this acceptable driving? He shrugged his shoulders and remained silent.
I then suggested I should post on the club forums and perhaps they can decide? This is when I was threatened with legal action as I haven't recieved permission to record them.
So despite the claims a member of SC has actually seen the footage first person on site. Let's be logical. If I return claiming damage has been caused with video evidence and you are doubtful of my claims, surely you'd first ask to see the footage before even entertaining me???
4. I'm out to get SC after previous bad experiences? Unfortunately this one is simply not true. I have never been a previous customer of SC and as I'm sure any subaru forum member will confirm I am very inactive amongst the subaru scene. They were the first specialist I have seen for the car as all other aspects of maintenance and repair were done by myself.
I'd like to think SC will be happy to confirm I was a first time customer, if not fanboy investigators feel free to look back at my forum histories for any mention of a bad experience at SC, clearly I have no problem voicing my opinions after all.
I hope this has cleared a few of the rumours up. Thank you once again.
Scooby Regular
Joined: Apr 2013
Posts: 4,224
Likes: 0
From: Berks
have read the SC's owner comments about the cars owner on another Subaru forum and SC owners official statement No witch hunt against SC from me,never been there when I owned an STi and never will after upgrading to an Evo 9
Joined: Apr 2005
Posts: 11,778
Likes: 4
From: Newcastle. 330bhp-289lb/ft @ 1bar boost - 12.4s @ 105mph
Post from op
I've tried to remain as quiet as possible during all this, not one to fuel the fire.
However I see few concerns about my story cropping up time and again by fanboys trying to poke holes in my story. I would like to take this opportunity to explain a few points.
1. Why did i travel from Essex to SC? Simple this one. The car was booked in for a trackday the following Saturday. After attempting to repair the brakes the previous weekend and failing I had concluded time was up and was going to throw in the towel.
Then when I was offered two days off at work due to a slowing schedule I considered my options. Perhaps I should use one of those days to take this particularly persistent problem to a specialist.
Naturally I googled impreza specialists and my first hit was extreme scoobies. I phoned and they were too busy for such a short notice appointment.
Next on the list was SC, it was a distance however I was aware of their good reputation on the forums. So I phoned on a chance and the chap practically diagnosed the fault over the phone as a wheel bearing and very confidently assured it would be an easy fix.
Yes it was a long drive however I considered it worthwhile for the specialist experience and the fact he seemed confident it was an easy fix for them.
2. I drove the car wth faulty brakes? A simple search on either MLR or SIDC will fully explain the fault present before any of this kicked off. The brakes are serviceable and safe and have gone through an honest mot.
The problem was with an inch of 'dead pedal' or distance to press before they operated normally.
Ask yourself this, SC released the car to me with exactly the same brake fault and their mechanics considered it entirely normal behaviour for the car. Have they missed diagnosing dangerous brakes or did we both agree they were roadworthy?
3. The footage was not seen by SC prior to public release? When I returned and complained about the loose bumper and what I had seen on my camera obviously Dans ( employee ) first thought was to ask to see the footage.
I obliged and showed him from the device itself, the screen is very small and no audio is played back so the evidence was not as damning as the true content, however enough was evident for me to see the car was driven irresponsibly over the road.
When I asked if he thought it was accecptable he replied 'I drive my car down there that fast everyday'.
I reminded him this isn't his own car but a customers pride and joy before repeating the question, is this acceptable driving? He shrugged his shoulders and remained silent.
I then suggested I should post on the club forums and perhaps they can decide? This is when I was threatened with legal action as I haven't recieved permission to record them.
So despite the claims a member of SC has actually seen the footage first person on site. Let's be logical. If I return claiming damage has been caused with video evidence and you are doubtful of my claims, surely you'd first ask to see the footage before even entertaining me???
4. I'm out to get SC after previous bad experiences? Unfortunately this one is simply not true. I have never been a previous customer of SC and as I'm sure any subaru forum member will confirm I am very inactive amongst the subaru scene. They were the first specialist I have seen for the car as all other aspects of maintenance and repair were done by myself.
I'd like to think SC will be happy to confirm I was a first time customer, if not fanboy investigators feel free to look back at my forum histories for any mention of a bad experience at SC, clearly I have no problem voicing my opinions after all.
I hope this has cleared a few of the rumours up. Thank you once again.
I've tried to remain as quiet as possible during all this, not one to fuel the fire.
However I see few concerns about my story cropping up time and again by fanboys trying to poke holes in my story. I would like to take this opportunity to explain a few points.
1. Why did i travel from Essex to SC? Simple this one. The car was booked in for a trackday the following Saturday. After attempting to repair the brakes the previous weekend and failing I had concluded time was up and was going to throw in the towel.
Then when I was offered two days off at work due to a slowing schedule I considered my options. Perhaps I should use one of those days to take this particularly persistent problem to a specialist.
Naturally I googled impreza specialists and my first hit was extreme scoobies. I phoned and they were too busy for such a short notice appointment.
Next on the list was SC, it was a distance however I was aware of their good reputation on the forums. So I phoned on a chance and the chap practically diagnosed the fault over the phone as a wheel bearing and very confidently assured it would be an easy fix.
Yes it was a long drive however I considered it worthwhile for the specialist experience and the fact he seemed confident it was an easy fix for them.
2. I drove the car wth faulty brakes? A simple search on either MLR or SIDC will fully explain the fault present before any of this kicked off. The brakes are serviceable and safe and have gone through an honest mot.
The problem was with an inch of 'dead pedal' or distance to press before they operated normally.
Ask yourself this, SC released the car to me with exactly the same brake fault and their mechanics considered it entirely normal behaviour for the car. Have they missed diagnosing dangerous brakes or did we both agree they were roadworthy?
3. The footage was not seen by SC prior to public release? When I returned and complained about the loose bumper and what I had seen on my camera obviously Dans ( employee ) first thought was to ask to see the footage.
I obliged and showed him from the device itself, the screen is very small and no audio is played back so the evidence was not as damning as the true content, however enough was evident for me to see the car was driven irresponsibly over the road.
When I asked if he thought it was accecptable he replied 'I drive my car down there that fast everyday'.
I reminded him this isn't his own car but a customers pride and joy before repeating the question, is this acceptable driving? He shrugged his shoulders and remained silent.
I then suggested I should post on the club forums and perhaps they can decide? This is when I was threatened with legal action as I haven't recieved permission to record them.
So despite the claims a member of SC has actually seen the footage first person on site. Let's be logical. If I return claiming damage has been caused with video evidence and you are doubtful of my claims, surely you'd first ask to see the footage before even entertaining me???
4. I'm out to get SC after previous bad experiences? Unfortunately this one is simply not true. I have never been a previous customer of SC and as I'm sure any subaru forum member will confirm I am very inactive amongst the subaru scene. They were the first specialist I have seen for the car as all other aspects of maintenance and repair were done by myself.
I'd like to think SC will be happy to confirm I was a first time customer, if not fanboy investigators feel free to look back at my forum histories for any mention of a bad experience at SC, clearly I have no problem voicing my opinions after all.
I hope this has cleared a few of the rumours up. Thank you once again.
I would like to state at this point I have not made any reference to the name of said company nor have I made any intentional efforts to suggest or 'hint' at who was involved. All posts up to this point by other members are purely speculation and have not been confirmed by myself.
I have also not had any communication with Scoobynet or any of its members. I am, and never have been, a member of said community.
I am currently in talks with the owner who has been responsive and co-operative with me and looking to resolve the matter as soon as possible.
On a side note I'd like to add that when I found myself in a pickle and couldn't get it booked in anywhere Bob at DynoTech very kindly offered to squeeze me in last minute despite being fully booked and the fact they specialise in Evos.
I declined the offer expecting to have more luck at a subaru specialist. I'd just like to extend my thanks again to Bob for the offer. I'm really glad the Evo scene is full of top quality traders who make the joy of owning an evo even better.
I have also not had any communication with Scoobynet or any of its members. I am, and never have been, a member of said community.
I am currently in talks with the owner who has been responsive and co-operative with me and looking to resolve the matter as soon as possible.
On a side note I'd like to add that when I found myself in a pickle and couldn't get it booked in anywhere Bob at DynoTech very kindly offered to squeeze me in last minute despite being fully booked and the fact they specialise in Evos.
I declined the offer expecting to have more luck at a subaru specialist. I'd just like to extend my thanks again to Bob for the offer. I'm really glad the Evo scene is full of top quality traders who make the joy of owning an evo even better.
Definitely just important in your opinion. The only thing wrong there is his tarring us all with a ****ty brush but I'm sure he was pretty frustrated when he wrote that.
