Looks like one of our traders does not take care of our cars when test driving!
16 January 2016, 12:11 AM
#35
http://midlandscoobies.invisionzone....howtopic=35472
have to be a member to read it. None of the members show any support for the OP and basically call him a timewaster, unreal.
The guy needs to get the video back up so everyone can see and make up their own minds.
have to be a member to read it. None of the members show any support for the OP and basically call him a timewaster, unreal.
The guy needs to get the video back up so everyone can see and make up their own minds.
16 January 2016, 12:30 AM
#38
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Msoc thread:
Hi,
yesterday an incoming phone call started with, "I hope you can help me, I have been everywhere and spent a load of money on my blob eye STI trying to sort the brakes yet the pedal is still spongy", we booked him in and today he appeared, this is how it went................
I went into our waiting room for a coffee, customer was sat there so I took the opportunity to say good morning and ask what the brake problem was in detail and what had he spent "loads of money" on with regard to fixing it.
He replied, smirking, "why, cant you find the problem ?" with an added body gesture meaning we had already failed,. I replied, "no it would just save us a little time, hence money if we are given some guidance regarding what work had already been carried out"
He replied, "its had a new master cylinder, new servo, new discs and pads all round, pipe work to the servo, another new master cylinder and the pedal is still crap"......
Seat bag on and car backed onto a wheels free ramp, all wheels removed and bleed nipples on callipers opened, strange, blue brake fluid drained out and some fresh dot 5:1 fluid flushed through and all callipers bleed up.
pads removed, callipers cleaned, copper grease applied and all re fitted together, servo pipe work and one way valve checked, time to road test.
A steady run down our lane, through the ford and out onto the open roads, a look in the rear view mirror to check all was clear and several braking sessions carried out to test the brakes, one from 30MPH to dead stop then 40MPH the same and then a final 50 MPH to dead stop and all was perfect, the brakes behaving the same as they all do, return to workshop and add up the invoice.
A total of £146.00 + vat, invoice raised customer on his way............
10 mins later he was back saying the brakes were no better, another discussion and road test proved otherwise, and off he went again only to reappear after another 10 mins, this time he didn’t mention the brakes but complained we had been speeding on the road test and pulled his bumper off stating that it was all recorded on his in car camera.
I was called in to manage the dispute, armed with Dale our body shop man expecting to do a repair and paint and Andy who had road tested the vehicle to witness the footage on the in car camera we found nothing wrong, bumper was fine and unmarked, puzzled we asked the customer to explain..........
He grabbed the front bumper and pulled it up and down, "it never moved like that before and I can hear it rattling whilst driving".
Back into the workshop we found several bumper clips missing and found the banging noise to be the headlight as it had no retaining bracket on the bottom and had a run of glue underneath it to tack it to the front panel which had now broken free, all this pointed out .
We removed the front bumper added a new retainer bracket to the headlamp, re fitted the bumper and replaced the missing clips, it was pointed out to the customer that it had been like this for a long time after some kind of front end repair which had not been fitted up correctly.
Now who pays ?, he thinks we caused it, we proved it was a previous bodge and explained the main headlamp support bracket was missing along with several bumper retaining clips, however we would throw away the 2.5 hours labour we had spent sorting it but asked the customer to pay for the £10.00 bracket as a contribution, then all hell let loose..............
Straight on his phone to the AA legal cover threatening to put us in court, what for a £10.00 bracket we had supplied ?
We gave him his keys, no charge, never did see his speeding footage....
All part of life’s tapestries......
Some funny folk out there
Kev
Hi,
yesterday an incoming phone call started with, "I hope you can help me, I have been everywhere and spent a load of money on my blob eye STI trying to sort the brakes yet the pedal is still spongy", we booked him in and today he appeared, this is how it went................
I went into our waiting room for a coffee, customer was sat there so I took the opportunity to say good morning and ask what the brake problem was in detail and what had he spent "loads of money" on with regard to fixing it.
He replied, smirking, "why, cant you find the problem ?" with an added body gesture meaning we had already failed,. I replied, "no it would just save us a little time, hence money if we are given some guidance regarding what work had already been carried out"
He replied, "its had a new master cylinder, new servo, new discs and pads all round, pipe work to the servo, another new master cylinder and the pedal is still crap"......
Seat bag on and car backed onto a wheels free ramp, all wheels removed and bleed nipples on callipers opened, strange, blue brake fluid drained out and some fresh dot 5:1 fluid flushed through and all callipers bleed up.
pads removed, callipers cleaned, copper grease applied and all re fitted together, servo pipe work and one way valve checked, time to road test.
A steady run down our lane, through the ford and out onto the open roads, a look in the rear view mirror to check all was clear and several braking sessions carried out to test the brakes, one from 30MPH to dead stop then 40MPH the same and then a final 50 MPH to dead stop and all was perfect, the brakes behaving the same as they all do, return to workshop and add up the invoice.
A total of £146.00 + vat, invoice raised customer on his way............
10 mins later he was back saying the brakes were no better, another discussion and road test proved otherwise, and off he went again only to reappear after another 10 mins, this time he didn’t mention the brakes but complained we had been speeding on the road test and pulled his bumper off stating that it was all recorded on his in car camera.
I was called in to manage the dispute, armed with Dale our body shop man expecting to do a repair and paint and Andy who had road tested the vehicle to witness the footage on the in car camera we found nothing wrong, bumper was fine and unmarked, puzzled we asked the customer to explain..........
He grabbed the front bumper and pulled it up and down, "it never moved like that before and I can hear it rattling whilst driving".
Back into the workshop we found several bumper clips missing and found the banging noise to be the headlight as it had no retaining bracket on the bottom and had a run of glue underneath it to tack it to the front panel which had now broken free, all this pointed out .
We removed the front bumper added a new retainer bracket to the headlamp, re fitted the bumper and replaced the missing clips, it was pointed out to the customer that it had been like this for a long time after some kind of front end repair which had not been fitted up correctly.
Now who pays ?, he thinks we caused it, we proved it was a previous bodge and explained the main headlamp support bracket was missing along with several bumper retaining clips, however we would throw away the 2.5 hours labour we had spent sorting it but asked the customer to pay for the £10.00 bracket as a contribution, then all hell let loose..............
Straight on his phone to the AA legal cover threatening to put us in court, what for a £10.00 bracket we had supplied ?
We gave him his keys, no charge, never did see his speeding footage....
All part of life’s tapestries......
Some funny folk out there
Kev
16 January 2016, 12:30 AM
#39
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Msoc part 2:
Hi,,
he is now threatening to put his "footage" on you tube, what a complete plonker
John, he was from Romford in Essex.
To be fair we should not have rolled over and given in, we should have charged the whole 2.5 to 3 hours and the price of not just the bracket but the extra clips needed to fit where one were missing,
He would have been facing a £185.00 + vat bill, however as we really do try hard we would feel that its a bit of a blow on top of his brake bill, we would have taken a view on it and more than a view we simply asked for a contribution as in a tenner.
the amount of huffing and puffing and phone calls that he made, threatening legal action using his AA legal cover it was a case of we don’t need this s**t, heres your keys and go away.
He was a strange character as when we removed the bumper clips he started to line them up on the floor, double checked their alignment to make sure they were laid out in a perfectly straight line................
weird ?
Kev
Hi,,
he is now threatening to put his "footage" on you tube, what a complete plonker
John, he was from Romford in Essex.
To be fair we should not have rolled over and given in, we should have charged the whole 2.5 to 3 hours and the price of not just the bracket but the extra clips needed to fit where one were missing,
He would have been facing a £185.00 + vat bill, however as we really do try hard we would feel that its a bit of a blow on top of his brake bill, we would have taken a view on it and more than a view we simply asked for a contribution as in a tenner.
the amount of huffing and puffing and phone calls that he made, threatening legal action using his AA legal cover it was a case of we don’t need this s**t, heres your keys and go away.
He was a strange character as when we removed the bumper clips he started to line them up on the floor, double checked their alignment to make sure they were laid out in a perfectly straight line................
weird ?
Kev
16 January 2016, 12:48 AM
#41
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I don't think there can be any legal action his car his camera his video lol will be good to see this video as ATM after reading what Kev has to say seems as if the guy just pulled a fast one and got a previous problem rectified by them in order to get his money's worth for his brakes being no better then what he handed the car in to them, only way now is he has to upload the video or just seems a lier simple.
16 January 2016, 07:39 AM
#43
Scooby Senior
I don't think there can be any legal action his car his camera his video lol will be good to see this video as ATM after reading what Kev has to say seems as if the guy just pulled a fast one and got a previous problem rectified by them in order to get his money's worth for his brakes being no better then what he handed the car in to them, only way now is he has to upload the video or just seems a lier simple.
fair point
I still think it's a good post,might as well post nowt if the alleged vid never shows,somehow I don't think it even exists!
16 January 2016, 11:27 AM
#54
Pricey yes,a little bit more than just a fluid change.
"Seat bag on and car backed onto a wheels free ramp, all wheels removed and bleed nipples on callipers opened, strange, blue brake fluid drained out and some fresh dot 5:1 fluid flushed through and all callipers bleed up.
pads removed, callipers cleaned, copper grease applied and all re fitted together, servo pipe work and one way valve checked, time to road test.
A steady run down our lane, through the ford and out onto the open roads, a look in the rear view mirror to check all was clear and several braking sessions carried out to test the brakes, one from 30MPH to dead stop then 40MPH the same and then a final 50 MPH to dead stop and all was perfect, the brakes behaving the same as they all do, return to workshop and add up the invoice.
A total of £146.00 + vat, invoice raised customer on his way............"
"Seat bag on and car backed onto a wheels free ramp, all wheels removed and bleed nipples on callipers opened, strange, blue brake fluid drained out and some fresh dot 5:1 fluid flushed through and all callipers bleed up.
pads removed, callipers cleaned, copper grease applied and all re fitted together, servo pipe work and one way valve checked, time to road test.
A steady run down our lane, through the ford and out onto the open roads, a look in the rear view mirror to check all was clear and several braking sessions carried out to test the brakes, one from 30MPH to dead stop then 40MPH the same and then a final 50 MPH to dead stop and all was perfect, the brakes behaving the same as they all do, return to workshop and add up the invoice.
A total of £146.00 + vat, invoice raised customer on his way............"
16 January 2016, 11:29 AM
#55
Pricey yes,a little bit more than just a fluid change.
"Seat bag on and car backed onto a wheels free ramp, all wheels removed and bleed nipples on callipers opened, strange, blue brake fluid drained out and some fresh dot 5:1 fluid flushed through and all callipers bleed up.
pads removed, callipers cleaned, copper grease applied and all re fitted together, servo pipe work and one way valve checked, time to road test.
A steady run down our lane, through the ford and out onto the open roads, a look in the rear view mirror to check all was clear and several braking sessions carried out to test the brakes, one from 30MPH to dead stop then 40MPH the same and then a final 50 MPH to dead stop and all was perfect, the brakes behaving the same as they all do, return to workshop and add up the invoice.
A total of £146.00 + vat, invoice raised customer on his way............"
"Seat bag on and car backed onto a wheels free ramp, all wheels removed and bleed nipples on callipers opened, strange, blue brake fluid drained out and some fresh dot 5:1 fluid flushed through and all callipers bleed up.
pads removed, callipers cleaned, copper grease applied and all re fitted together, servo pipe work and one way valve checked, time to road test.
A steady run down our lane, through the ford and out onto the open roads, a look in the rear view mirror to check all was clear and several braking sessions carried out to test the brakes, one from 30MPH to dead stop then 40MPH the same and then a final 50 MPH to dead stop and all was perfect, the brakes behaving the same as they all do, return to workshop and add up the invoice.
A total of £146.00 + vat, invoice raised customer on his way............"
16 January 2016, 12:16 PM
#60
Seat bag on and car backed onto a wheels free ramp, all wheels removed and bleed nipples on callipers opened, strange, blue brake fluid drained out and some fresh dot 5:1 fluid flushed through and all callipers bleed up.
pads removed, callipers cleaned, copper grease applied and all re fitted together, servo pipe work and one way valve checked, time to road test.
A steady run down our lane, through the ford and out onto the open roads, a look in the rear view mirror to check all was clear and several braking sessions carried out to test the brakes, one from 30MPH to dead stop then 40MPH the same and then a final 50 MPH to dead stop and all was perfect, the brakes behaving the same as they all do, return to workshop and add up the invoice.
pads removed, callipers cleaned, copper grease applied and all re fitted together, servo pipe work and one way valve checked, time to road test.
A steady run down our lane, through the ford and out onto the open roads, a look in the rear view mirror to check all was clear and several braking sessions carried out to test the brakes, one from 30MPH to dead stop then 40MPH the same and then a final 50 MPH to dead stop and all was perfect, the brakes behaving the same as they all do, return to workshop and add up the invoice.