Looks like one of our traders does not take care of our cars when test driving!
19 January 2016, 01:29 PM
#512
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Low post count noob checking in here...
Very amusing and enlightening thread, especially the few that still can't seem to realise the route cause. The fact is if that road had been kept in a state of decent repair, then this issue would not even have been possible. That responsibility falls to the owners, even if they don’t own the road, it’s their duty to see it is kept in a good state of repair, especially given the nature of their business. Leaving it to go to **** shows they don’t even respect their own employees and their cars who must have to drive over it every day. Needless to say even less care about customer cars if they think that is an acceptable access route to their premises. Also the fact that the driver behaves this way in front of another employee without any fear of reprisal shows that there is a ****ty culture in their working environment (the way the company subsequently respond in public further cement this). They think its acceptable behaviour. Once again this comes back to the owners. They are responsible for the way their staff behave at work. Obviously no respect or care for customer property has been instilled in these two individuals and no peer responsibility between each other has been encouraged. By their own actions, or lack thereof, the owners have let this situation occur and are ultimately responsible. It’s not just one stupid individual who has made the company look bad, they created the environment and brought it on themselves.
This is not my opinion, these are just simple obvious conclusions that can be drawn from the evidence in that small video clip.
Very amusing and enlightening thread, especially the few that still can't seem to realise the route cause. The fact is if that road had been kept in a state of decent repair, then this issue would not even have been possible. That responsibility falls to the owners, even if they don’t own the road, it’s their duty to see it is kept in a good state of repair, especially given the nature of their business. Leaving it to go to **** shows they don’t even respect their own employees and their cars who must have to drive over it every day. Needless to say even less care about customer cars if they think that is an acceptable access route to their premises. Also the fact that the driver behaves this way in front of another employee without any fear of reprisal shows that there is a ****ty culture in their working environment (the way the company subsequently respond in public further cement this). They think its acceptable behaviour. Once again this comes back to the owners. They are responsible for the way their staff behave at work. Obviously no respect or care for customer property has been instilled in these two individuals and no peer responsibility between each other has been encouraged. By their own actions, or lack thereof, the owners have let this situation occur and are ultimately responsible. It’s not just one stupid individual who has made the company look bad, they created the environment and brought it on themselves.
This is not my opinion, these are just simple obvious conclusions that can be drawn from the evidence in that small video clip.
19 January 2016, 01:31 PM
#513
Scooby Regular
Here you go, Statement from clinic
'HI,
By now many if not all the car tuning community will have seen Ben Newbery's in car camera footage, especially the Subaru community.
We at the clinic pride ourselves in our honesty and integrity, 35 years in the trade, 30 years operating from these premises and the last 20 specialising in Subaru's gives us a great knowledge base to look after tune or repair your Subaru with the research done on our race, rally, gymkhana and RX cars
It amazed me how quickly some members of the car tuning community jumped on the bandwagon, deliberately stirring up the situation and turning it into a media frenzy, its akin to villagers coming out with pitchforks and burning torches hunting us down without giving us a chance to sort this, give our side of the story, make amends, carry out an internal investigation and disciplinary action if required.
Yesterday evening and through the night in a bid to minimise damage we had to delete and block several liable posts and posts containing bad language and threats from our facebook page, in this mass cull we may have deleted some members by mistake, if this is the case please E mail us direct to reinstate your profile.
Lets boil this down to its core, there is footage that we were not privy to posted on the Daily Mail on line web site, this footage seems to show a car being driven up our lane at 19 MPH, its alleged that the driver was deliberately aiming for pot holes when its clear to see that he tries to swerve avoiding as many as possible but due to the recent wet weather the lane is riddled with them making it impossible to miss them all.
Some audio is recorded showing the two lads having some sarcastic banter between them not knowing that they were being recorded, what else does it actually show ?, if the owner thinks we have done wrong the we openly apologise to him.
Our employee who has been with us for 15 years and is a very valid member of staff has tendered his notice as of yesterday requesting that I don't sack the passenger as he wasn't driving.
This witch hunt based on one employee allegedly overstepping the mark just the once has jeopardised every ones job here at the clinic and my life's work, if the community thinks that is fine then so be it.
This morning several messages left on our answer phone were listened to, they range from nasty to funny, a few nasty Emails too I do hope the perpetrators of these messages feel so much better after leaving them.
A big thanks to all our supporters and their kind words by E mail, forum posts and direct contact.
Onwards and upwards.
Kev'
'HI,
By now many if not all the car tuning community will have seen Ben Newbery's in car camera footage, especially the Subaru community.
We at the clinic pride ourselves in our honesty and integrity, 35 years in the trade, 30 years operating from these premises and the last 20 specialising in Subaru's gives us a great knowledge base to look after tune or repair your Subaru with the research done on our race, rally, gymkhana and RX cars
It amazed me how quickly some members of the car tuning community jumped on the bandwagon, deliberately stirring up the situation and turning it into a media frenzy, its akin to villagers coming out with pitchforks and burning torches hunting us down without giving us a chance to sort this, give our side of the story, make amends, carry out an internal investigation and disciplinary action if required.
Yesterday evening and through the night in a bid to minimise damage we had to delete and block several liable posts and posts containing bad language and threats from our facebook page, in this mass cull we may have deleted some members by mistake, if this is the case please E mail us direct to reinstate your profile.
Lets boil this down to its core, there is footage that we were not privy to posted on the Daily Mail on line web site, this footage seems to show a car being driven up our lane at 19 MPH, its alleged that the driver was deliberately aiming for pot holes when its clear to see that he tries to swerve avoiding as many as possible but due to the recent wet weather the lane is riddled with them making it impossible to miss them all.
Some audio is recorded showing the two lads having some sarcastic banter between them not knowing that they were being recorded, what else does it actually show ?, if the owner thinks we have done wrong the we openly apologise to him.
Our employee who has been with us for 15 years and is a very valid member of staff has tendered his notice as of yesterday requesting that I don't sack the passenger as he wasn't driving.
This witch hunt based on one employee allegedly overstepping the mark just the once has jeopardised every ones job here at the clinic and my life's work, if the community thinks that is fine then so be it.
This morning several messages left on our answer phone were listened to, they range from nasty to funny, a few nasty Emails too I do hope the perpetrators of these messages feel so much better after leaving them.
A big thanks to all our supporters and their kind words by E mail, forum posts and direct contact.
Onwards and upwards.
Kev'
19 January 2016, 01:36 PM
#516
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Here you go, Statement from clinic
'HI,
By now many if not all the car tuning community will have seen Ben Newbery's in car camera footage, especially the Subaru community.
We at the clinic pride ourselves in our honesty and integrity, 35 years in the trade, 30 years operating from these premises and the last 20 specialising in Subaru's gives us a great knowledge base to look after tune or repair your Subaru with the research done on our race, rally, gymkhana and RX cars
It amazed me how quickly some members of the car tuning community jumped on the bandwagon, deliberately stirring up the situation and turning it into a media frenzy, its akin to villagers coming out with pitchforks and burning torches hunting us down without giving us a chance to sort this, give our side of the story, make amends, carry out an internal investigation and disciplinary action if required.
Yesterday evening and through the night in a bid to minimise damage we had to delete and block several liable posts and posts containing bad language and threats from our facebook page, in this mass cull we may have deleted some members by mistake, if this is the case please E mail us direct to reinstate your profile.
Lets boil this down to its core, there is footage that we were not privy to posted on the Daily Mail on line web site, this footage seems to show a car being driven up our lane at 19 MPH, its alleged that the driver was deliberately aiming for pot holes when its clear to see that he tries to swerve avoiding as many as possible but due to the recent wet weather the lane is riddled with them making it impossible to miss them all.
Some audio is recorded showing the two lads having some sarcastic banter between them not knowing that they were being recorded, what else does it actually show ?, if the owner thinks we have done wrong the we openly apologise to him.
Our employee who has been with us for 15 years and is a very valid member of staff has tendered his notice as of yesterday requesting that I don't sack the passenger as he wasn't driving.
This witch hunt based on one employee allegedly overstepping the mark just the once has jeopardised every ones job here at the clinic and my life's work, if the community thinks that is fine then so be it.
This morning several messages left on our answer phone were listened to, they range from nasty to funny, a few nasty Emails too I do hope the perpetrators of these messages feel so much better after leaving them.
A big thanks to all our supporters and their kind words by E mail, forum posts and direct contact.
Onwards and upwards.
Kev'
'HI,
By now many if not all the car tuning community will have seen Ben Newbery's in car camera footage, especially the Subaru community.
We at the clinic pride ourselves in our honesty and integrity, 35 years in the trade, 30 years operating from these premises and the last 20 specialising in Subaru's gives us a great knowledge base to look after tune or repair your Subaru with the research done on our race, rally, gymkhana and RX cars
It amazed me how quickly some members of the car tuning community jumped on the bandwagon, deliberately stirring up the situation and turning it into a media frenzy, its akin to villagers coming out with pitchforks and burning torches hunting us down without giving us a chance to sort this, give our side of the story, make amends, carry out an internal investigation and disciplinary action if required.
Yesterday evening and through the night in a bid to minimise damage we had to delete and block several liable posts and posts containing bad language and threats from our facebook page, in this mass cull we may have deleted some members by mistake, if this is the case please E mail us direct to reinstate your profile.
Lets boil this down to its core, there is footage that we were not privy to posted on the Daily Mail on line web site, this footage seems to show a car being driven up our lane at 19 MPH, its alleged that the driver was deliberately aiming for pot holes when its clear to see that he tries to swerve avoiding as many as possible but due to the recent wet weather the lane is riddled with them making it impossible to miss them all.
Some audio is recorded showing the two lads having some sarcastic banter between them not knowing that they were being recorded, what else does it actually show ?, if the owner thinks we have done wrong the we openly apologise to him.
Our employee who has been with us for 15 years and is a very valid member of staff has tendered his notice as of yesterday requesting that I don't sack the passenger as he wasn't driving.
This witch hunt based on one employee allegedly overstepping the mark just the once has jeopardised every ones job here at the clinic and my life's work, if the community thinks that is fine then so be it.
This morning several messages left on our answer phone were listened to, they range from nasty to funny, a few nasty Emails too I do hope the perpetrators of these messages feel so much better after leaving them.
A big thanks to all our supporters and their kind words by E mail, forum posts and direct contact.
Onwards and upwards.
Kev'
what a crock of ****
19 January 2016, 01:38 PM
#517
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19 January 2016, 01:40 PM
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It's pretty obvious he was aiming for potholes, Had looked forward to SC's response but all respect lost for the place rather than holding their hands up and saying sorry it won't happen again.
I don't think they will be able to keep their customers after this but that's just my opinion.
I don't think they will be able to keep their customers after this but that's just my opinion.
19 January 2016, 01:41 PM
#520
If that was my car id of gone threw those mechanics like a bull in a china shop!
To all the people who are saying nout wrong, What would you say if your car was driving like this? easy to say when its not you,
like i said if that was mine , the daily mail would be reporting a far worse story.
To all the people who are saying nout wrong, What would you say if your car was driving like this? easy to say when its not you,
like i said if that was mine , the daily mail would be reporting a far worse story.
19 January 2016, 01:41 PM
#521
Very disappointing, arrogant response..
Did Kev actually watch the same video as everyone else did?
The guy deliberately aimed for potholes and in my opinion drove a bit faster than 19mph.
Regardless of how fast he drove, he shouldn't have exceeded 5mph on such poor state of a road in customer's car.
Did Kev actually watch the same video as everyone else did?
The guy deliberately aimed for potholes and in my opinion drove a bit faster than 19mph.
Regardless of how fast he drove, he shouldn't have exceeded 5mph on such poor state of a road in customer's car.
Last edited by Codders; 19 January 2016 at 01:51 PM.
19 January 2016, 01:42 PM
#522
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What a crap response from The Clinic.
Someone earlier measured the length of the lane on google maps and calculated that the average speed was 31mph not 19mph. It is also clear that the driver WAS aiming for potholes and the conversation in the car confirms this by implying that they wanted to puncture the tyres.
What "Kev" should have came out with an apology and assurance that the employeee has left the company (not tendered his resignation) and an incident this like will NEVER happen again.
What a bloody wet blanket this guy seems to be. Unbelievable!
Someone earlier measured the length of the lane on google maps and calculated that the average speed was 31mph not 19mph. It is also clear that the driver WAS aiming for potholes and the conversation in the car confirms this by implying that they wanted to puncture the tyres.
What "Kev" should have came out with an apology and assurance that the employeee has left the company (not tendered his resignation) and an incident this like will NEVER happen again.
What a bloody wet blanket this guy seems to be. Unbelievable!
19 January 2016, 01:43 PM
#523
Agree completely. From that response Kev doesn't see anything wrong with the footage.
If he honestly believed that then he would of done everything in his power to stop the driver from quitting. The driver obviously feels he did something wrong or else he would not of jacked his job in after 15 years !
If he honestly believed that then he would of done everything in his power to stop the driver from quitting. The driver obviously feels he did something wrong or else he would not of jacked his job in after 15 years !
19 January 2016, 01:44 PM
#524
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On another subject entirely.
I did reply to a post reference the brake testing of cars at MOT stations. A great many people believed that their car's transmission would fall apart if it was checked on a roller brake tester, to the point that they were attempting to seek compensation from some garage or another. "*****" I said, and posted a picture of a Group N Impreza rally car (stock transmission) leaping six feet in the air to make my point.
I could draw comparisons with potholes and speed bumps, kerbs etc. not to mention cars used for track days etc, but I'm not going to as I'm sure the smart ones can figure it out.
I did reply to a post reference the brake testing of cars at MOT stations. A great many people believed that their car's transmission would fall apart if it was checked on a roller brake tester, to the point that they were attempting to seek compensation from some garage or another. "*****" I said, and posted a picture of a Group N Impreza rally car (stock transmission) leaping six feet in the air to make my point.
I could draw comparisons with potholes and speed bumps, kerbs etc. not to mention cars used for track days etc, but I'm not going to as I'm sure the smart ones can figure it out.
19 January 2016, 01:45 PM
#525
Scooby Regular
Think its just the sc46 from a quick read. Cant see different housings sharing the same issue.. I would guess its something to do with having a big standard fit housing, maybe caused a casting problem?? Not read into it so not a clue.. My housing has just been blasted and ceramic coated, so I'm sure it would have been picked.. If not it won't be too long before its obvious haha
19 January 2016, 01:45 PM
#526
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**** response given his already slating of the customer initially
no apologies for that I see either
The mark of how good someone is is how they handle situations like this, and they haven't handled it very well from what I have seen
no apologies for that I see either
The mark of how good someone is is how they handle situations like this, and they haven't handled it very well from what I have seen
19 January 2016, 01:46 PM
#527
Awful response from Scooby Clinic and aren't even admitting fault? LOL. Actually quite laughable 
. Owner must be blind.
"its alleged that the driver was deliberately aiming for pot holes when its clear to see that he tries to swerve avoiding as many as possible but due to the recent wet weather the lane is riddled with them making it impossible to miss them all."
. Owner must be blind."its alleged that the driver was deliberately aiming for pot holes when its clear to see that he tries to swerve avoiding as many as possible but due to the recent wet weather the lane is riddled with them making it impossible to miss them all."
Last edited by LSherratt; 19 January 2016 at 01:48 PM.
19 January 2016, 01:46 PM
#528
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. so that doesn't necessarily show malicious intent
19 January 2016, 01:53 PM
#533
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This could of all been avoided if scooby clinic spent a little monies laying down decent tarmac drive.
Bit of shame really
I wouldn't be best pleased having my car driven up and down that lane in that condition.
Bit of shame really
I wouldn't be best pleased having my car driven up and down that lane in that condition.
19 January 2016, 01:57 PM
#534
Scooby Regular
19 January 2016, 01:57 PM
#535
Think its just the sc46 from a quick read. Cant see different housings sharing the same issue.. I would guess its something to do with having a big standard fit housing, maybe caused a casting problem?? Not read into it so not a clue.. My housing has just been blasted and ceramic coated, so I'm sure it would have been picked.. If not it won't be too long before its obvious haha
19 January 2016, 02:00 PM
#537
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That was me, I made an error in my calculation (forgot to convert from 31Kph to 19mph) which I quickly noticed and corrected (and edited my post accordingly).
So actually the average speed was 19mph although there could have been small bursts slightly above that. Still too fast, but not 31mph.
Regardless, Kev's response shows incredulous arrogance/ignorance to both the facts of what happened, and how the public (aka their actual/potential customer base) will perceive the whole thing.
19 January 2016, 02:02 PM
#538
Here you go, Statement from clinic
'HI,
By now many if not all the car tuning community will have seen Ben Newbery's in car camera footage, especially the Subaru community.
We at the clinic pride ourselves in our honesty and integrity, 35 years in the trade, 30 years operating from these premises and the last 20 specialising in Subaru's gives us a great knowledge base to look after tune or repair your Subaru with the research done on our race, rally, gymkhana and RX cars
It amazed me how quickly some members of the car tuning community jumped on the bandwagon, deliberately stirring up the situation and turning it into a media frenzy, its akin to villagers coming out with pitchforks and burning torches hunting us down without giving us a chance to sort this, give our side of the story, make amends, carry out an internal investigation and disciplinary action if required.
Yesterday evening and through the night in a bid to minimise damage we had to delete and block several liable posts and posts containing bad language and threats from our facebook page, in this mass cull we may have deleted some members by mistake, if this is the case please E mail us direct to reinstate your profile.
Lets boil this down to its core, there is footage that we were not privy to posted on the Daily Mail on line web site, this footage seems to show a car being driven up our lane at 19 MPH, its alleged that the driver was deliberately aiming for pot holes when its clear to see that he tries to swerve avoiding as many as possible but due to the recent wet weather the lane is riddled with them making it impossible to miss them all.
how indenial is that, he's clearly aiming for them, there was a few occasions where I could see to avoid them.
Also the speed was not acceptable IMO.
Some audio is recorded showing the two lads having some sarcastic banter between them not knowing that they were being recorded, what else does it actually show ?, if the owner thinks we have done wrong the we openly apologise to him.
they were having a go at you behind your back to fix the road
Our employee who has been with us for 15 years and is a very valid member of staff has tendered his notice as of yesterday requesting that I don't sack the passenger as he wasn't driving.
clearly does a lot behind your back if you think that highly of him
This witch hunt based on one employee allegedly overstepping the mark just the once has jeopardised every ones job here at the clinic and my life's work, if the community thinks that is fine then so be it.
This morning several messages left on our answer phone were listened to, they range from nasty to funny, a few nasty Emails too I do hope the perpetrators of these messages feel so much better after leaving them.
A big thanks to all our supporters and their kind words by E mail, forum posts and direct contact.
Onwards and upwards.
Kev'
'HI,
By now many if not all the car tuning community will have seen Ben Newbery's in car camera footage, especially the Subaru community.
We at the clinic pride ourselves in our honesty and integrity, 35 years in the trade, 30 years operating from these premises and the last 20 specialising in Subaru's gives us a great knowledge base to look after tune or repair your Subaru with the research done on our race, rally, gymkhana and RX cars
It amazed me how quickly some members of the car tuning community jumped on the bandwagon, deliberately stirring up the situation and turning it into a media frenzy, its akin to villagers coming out with pitchforks and burning torches hunting us down without giving us a chance to sort this, give our side of the story, make amends, carry out an internal investigation and disciplinary action if required.
Yesterday evening and through the night in a bid to minimise damage we had to delete and block several liable posts and posts containing bad language and threats from our facebook page, in this mass cull we may have deleted some members by mistake, if this is the case please E mail us direct to reinstate your profile.
Lets boil this down to its core, there is footage that we were not privy to posted on the Daily Mail on line web site, this footage seems to show a car being driven up our lane at 19 MPH, its alleged that the driver was deliberately aiming for pot holes when its clear to see that he tries to swerve avoiding as many as possible but due to the recent wet weather the lane is riddled with them making it impossible to miss them all.
how indenial is that, he's clearly aiming for them, there was a few occasions where I could see to avoid them.
Also the speed was not acceptable IMO.
Some audio is recorded showing the two lads having some sarcastic banter between them not knowing that they were being recorded, what else does it actually show ?, if the owner thinks we have done wrong the we openly apologise to him.
they were having a go at you behind your back to fix the road
Our employee who has been with us for 15 years and is a very valid member of staff has tendered his notice as of yesterday requesting that I don't sack the passenger as he wasn't driving.
clearly does a lot behind your back if you think that highly of him
This witch hunt based on one employee allegedly overstepping the mark just the once has jeopardised every ones job here at the clinic and my life's work, if the community thinks that is fine then so be it.
This morning several messages left on our answer phone were listened to, they range from nasty to funny, a few nasty Emails too I do hope the perpetrators of these messages feel so much better after leaving them.
A big thanks to all our supporters and their kind words by E mail, forum posts and direct contact.
Onwards and upwards.
Kev'
Not sure, but as of present they have the revised housing, read above regards to turbo
Last edited by bustaMOVEs; 19 January 2016 at 02:03 PM.
19 January 2016, 02:10 PM
#540
Think its just the sc46 from a quick read. Cant see different housings sharing the same issue.. I would guess its something to do with having a big standard fit housing, maybe caused a casting problem?? Not read into it so not a clue.. My housing has just been blasted and ceramic coated, so I'm sure it would have been picked.. If not it won't be too long before its obvious haha