zs_phil

iTrader: (1)

Well i have had several quotes from gary (moley) and every time i have rang he has always been easy to get hold of ,and they have all been great quotes just havnt been able to take them as i change cars more times than i change underpants,but ill be in touch with him start of next month if he can quote me on an ep3 civic type r


Great guy and great service ,much better to talk to someone than use interweb anyways for car insurance (i like to hear him eating while he works )

stevemontuno

i must of tried him 20 time in the last 2 or 3 days and cant seem to get hold of him,, he sure must be a busy chap,,,ill keep trying though,,

ozbod1

hi gary i sent you an online quote this morning for my impreza 319 oz , thanks for getting back quickly i forgot to add the scoobynet bit but no matter, im just trying to find out when my insurance is actually up then i will give you a call...thanks zoe

Paignton-Gav

Well im baffled, got a email from Gary saying quote declined rang around other companies including Sky and all would insure me no problem at all - 2004 wrx wagon age 40 7 years NCB ?? ESURE gets my business at a nice £575 fully comp thanks to compare the market ..

...seamus...

Hi gary,

I know you're busy but I pm'd you on the 26th May - any chance of a quote please?

Thanks

CREWJ

He usually gets to the PMs last. It's easier to just ring him unless you are patient and don't mind waiting.

...seamus...

hairy muff - I know there's been a bank holiday as well

i'll be patient

Andy Murdoch

Well business must be good at Keith Michaels as they don't seem to be too bothered at getting new business through the door. Phoned twice -'you'll need to speak to Gary'. Is he the only one who can give a quote? LoL

Never contacted me in return to I'll simply take my business elsewhere. Can't be bothered with non-professional outfits like this who proclaim to be insurance specialists.

...seamus...

I agree - given up now - they must be making so much money that they cant be ****ed to return a call or five, pm's or emails!

Imagine if you actually have to make a claim!!

**** that for a laugh - Flux might be expensive but at least they call people back and answer the phone!

Bean1984

iTrader: (3)

You guys should bear with gary. I still cant rate him enough getting my insurance from £6k down to less then £800. I know its tiring and annoying waiting on the phone but weve all done it and couldnt be happier

Moley

iTrader: (9)

If you had a claim you'd deal with our claims department, and i haven't had any complaints about people not being able to get hold of them.

Andy, calm yourself down a bit. Apologies for not getting back to you, but to call us 'non-professional' isn't really called for.

Moley

iTrader: (9)

.... just to add, i've checked my voicemails, and i have no messages to ring an Andy, or Mr Murdoch, so i can't ring you back if i don't have your number.

Moley

iTrader: (9)

Cheers mate.

I speak to lots of Scoobynet members everyday, and many of them comment about ''keyboard warriors who do nothing but moan'' (their words, not mine), so i know most people bear with me and appreciate i get very busy at times

...seamus...

and your excuse for not replying to my pm from the end of May is ........

or the voicemail I left you at the beginning of June is .......

c'mon fella, dont give it the large one that everyone's so ecstatic with your service when clearly there's people getting the complete and utter runaround from you as well

Moley

iTrader: (9)

I have always said i try to get back to as many people as i can, but unfortunately i can't manage to get back to everyone.

I've never said everyone is ''ecstatic'' with my service, i know it's frustrating not being able to get hold of someone. I also don't think i give people the ''runaround'' either.

Yes, it's hard to get hold of me at times, i appreciate that. But lots of people will stick up for me that when they do get to speak to me, i'll try my best to help.

Find another insurer who'll answer your pm at 11.00pm on a Sunday night when you've just had a claim, something that i've done more than once.

My priority is always existing customers. They have paid me for a service, so i make sure they are helped. Unfortunately this means i often miss out on new quotes. It isn't ideal at all, but i think you'll agree that someone who has paid me money should get my attention/help first of all.

chocolate_o_brian

iTrader: (22)

This is a great thing about being an insurance guy on here... You get to see what members are like so you can pick and choose the best risks for your business

Moley

iTrader: (9)

Steve777

iTrader: (8)

Happy with the service you've always provided me. Always returned my calls.

chocolate_o_brian

iTrader: (22)

Nice edit

Andy Murdoch

I assume by your user name that you are Gary Moulson. I called Tuesday and then Wednesday this week and left my contact details. I have been insured with you in the past but last year I got a better deal elsewhere so I thought I would give you the chance to win my business back.

I'll give you a little insight here. I work in the aircraft industry - our job is to keep a significant fleet of aircraft flying and in-service. We have a term AOG which means Aircraft On Ground - this means the a/c is broken and needs spare parts or technical support. Obviously when they are on the ground the airline are not making money and the passengers get extremely pissed off. That's where we come in and although a little different to a car insurance broker it's down to the level of service. They are our customers and they expect a high level of service which they get.

So when I phone up a company and firstly I get transferred through to another phone that nobody answers and then nobody picks up the call then I don't see this as a very good level of service. When I make the second call and leave two phone numbers and still no return call then I walk away and you lose the business. Simples.

Terminator X

iTrader: (7)

^^ Strange as I always get through to Gary within a few attempts. I've been insured with him for years.

TX.

Moley

iTrader: (9)

Like i've always said, i appreciate it is frustrating not getting through, or getting a callback.

I try to get back to as many people as i can, but my best isn't good enough for some unfortunately.

I/we have been training another member of staff to help me during busy times, but training someone to learn all our schemes and get the risk/prices correct isn't a 5 minute job.

If anyone is struggling to get hold of me, ask for Matt. He'll take your details and get me to look at the quote. Unfortunately he is on holiday at the moment, and not back untill next week.

a5h

iTrader: (3)

Admiral attitude in a time when new customers are the ones who get better deals

GAZZA

JUST CALLED KEITH MICHAELS PLC,
TO GET A QUOTE AND IM GETTING A silly price of £700 plus for a classic uk sport wagon whats going on,
its a non turbo , UK , 2000ltr sport! not a import wrx/sti go fast machine..........i do 1000 miles a year, no insurance claims ever,alarm fitted, and not a go faster boy racer type.

JonMc

iTrader: (51)

I'm guessing you didn't speak to Moley then as he has the insider knowledge for Impreza insurance - he's on his honeymoon and won't be back for a week or so(there's a sticky somewhere with the dates on)

CREWJ

What's your post code?
How old are you?
Only 1000 miles may result in a higher premium.
What mods does it have?

Scoobyslammed

Just thought I'd pop on and say cheers for sorting the temp cover out.
Moley makes insurance easy as always.

byrnsie44

Just wanted to say- I spoke to Gary earlier on today and unfortunately couldn't be quoted due to age which is fair enough. Although he was very busy he made the time to talk to me and was incredibly polite, will be coming back at 25

Paul silver sti

Probably a silly question but why does a plc like Keith Michaels only have one person who can provide a sensible price for Subaru's and if you accidentally speak to the wrong person in the first instance you will never get to talk with the right person ever? What power does he have over the insurance providers that no one else in the office is able to obtain the same level of value?
I'm not having a go, just reading the different levels of love for Mr Moley, surely Keith Michaels could organise a department to act as a team and provide a consistent level of response and service rather than leaving Subaru's to one poor sod on his own?

Moley

iTrader: (9)

Because i know the cars inside-out, and have been insuring them for over 10 years, so the insurers like that