i sent an item recorded and the person hasent recived it its been 3 weeks and the tracker says its still with the royal mail now the fella wants a refund and wants me to claim of the royalmail i might be wrong but is this up to the person to contact royal mail or is it me to claim not to keen on refunding as he might end up getting the item and not posting back@?

 

It's your responsibility as the sender, we get this all the time with orders we send abroad with royal mail, even if you have tracking details, if the item doesn't get there, paypal will still refund the money to the buyer, it's a colossal pain in the backside. Usually when that happens to us, a couple of days later the item is delivered but PayPal won't do anything about it.

 

do you still have ref number /receipt of item sent ,paypal will refund as long as you can prove you sent item with receipt plus how much was the item you sent as with recorded delivery there not very good on insurance ,send me item number mate might be able to check im my office for you as i work for royalmail.

i also no people in bigger offices deliver but dont scan the item as recoreded items arnt as importent and royalmail dont really chase them up as speical delivery service,also iv noticed items being sent and the orange barcode has come of item so when postman gets its it gets posted as normal service.

 

Lost recipt but buyer has number last checked and royal mail said it was still in Haverfordwest sorting ofice don't want to give refund just incase he has has it

 

If you lost reciept then not a lot you can do bud, i keep all of ours for accounts

 

as above mate no receipt royalmail or paypal will not pay out ,how does buyer have numbers

 

Gave him the tracker number when I had recipt I'll have to try and find the recipt

 

Unfortunately if the seller cannot prove delivery has taken place then PayPal will always find in favour of the buyer.

Even if it has been signed for that's all the buyer has to state is that it never arrived and the signature is not anyone at the delivery address.

I always send by special delivery before 1pm as this usually means that no one is home to sign and they will have to collect from the sorting office, this means that they have a delivery failure/collection notice plus a copy of the collection signature at the sorting office.