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fancy sn doing work on primetime friday

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Old 18 December 2009, 09:06 PM
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nick172sport
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Default fancy sn doing work on primetime friday

absolute rubbish doin this on a friday night
Old 18 December 2009, 09:10 PM
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scoobynutta555
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Ah, it was scheduled then?
Old 18 December 2009, 09:10 PM
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Does seem a little odd.
Old 18 December 2009, 09:19 PM
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It's probably mid day there, convenient for them...don't give a sh1te about us...
Old 19 December 2009, 07:27 AM
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You guys are never ever happy no matter what we do are you?
Old 19 December 2009, 08:55 AM
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Originally Posted by Stu @ Internet Brands
You guys are never ever happy no matter what we do are you?
TBH I do not mind IB carrying out system maintenance but I do find your answer and attitude shocking.
Old 19 December 2009, 09:13 AM
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Unhappy

Originally Posted by Stu @ Internet Brands
You guys are never ever happy no matter what we do are you?
I think the point that is being made is that would you have your local tv transmitter taken off air during corrie or eastenders when you have the most people watching? And I bet the answer is no
IB should accommodate its regions better tbh, if essential maintenance is needed, then it should be done in "our" out of hours and not our peak time as the main users are uk based.

Tony

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Old 19 December 2009, 09:15 AM
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4 in the morning
Old 19 December 2009, 09:18 AM
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And yes im resonably happy , till it just disappears forever one nite in to the wild blue yonder !
Old 19 December 2009, 09:46 AM
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Originally Posted by Stu @ Internet Brands
You guys are never ever happy no matter what we do are you?
What kind of professional response is that?

As a sysadmin, i work stupid hours when i need to to ensure that my customers have the applications available to them when they need them.

IB decided to buy into a predominantly UK based forum - so they should schedule maintenance that fits our usage activity. Even if that means working at midnight to do so!

Last edited by Steve_PPP; 19 December 2009 at 09:47 AM.
Old 19 December 2009, 10:13 AM
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Friday night IS the quietest time on this and indeed most UK forums guys. That is my point.
We are talking about an internet webforum offline for a couple of hours here, not some mission critical business application server, lets keep things in perspective shall we? The database work required many hours of post upgrade testing which means it had to be done at start of business not end, otherwise it would have to be done next week instead but Mon - Thur is significantly busier than friday.

Last edited by Evolution Stu; 19 December 2009 at 10:19 AM. Reason: Fat Claws...
Old 19 December 2009, 10:46 AM
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I'm sure if your original response had provided similar information instead of appearing to snipe at your user base said users would have reacted more positively.

Notification of outages is a good way of managing users expectations but I'm sure IB know that already
Old 19 December 2009, 10:52 AM
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Originally Posted by Stu @ Internet Brands
We are talking about an internet webforum offline for a couple of hours here, not some mission critical business application server
Correct, but internet webforums are your business, and therefore such a relaxed attitude and approach suggests you have no decent sense of customer service or priorities!

If my job was a milkman, i couldn't skip a days deliveries and just say "well, its only a pint of milk, its not that important.....".

To be blunt, do your job!
Old 19 December 2009, 11:06 AM
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at the end of the day its a forum not life or death that you have to go on SN, put your dummies back in and go and write to santa
Old 19 December 2009, 11:07 AM
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Originally Posted by Stu @ Internet Brands
Friday night IS the quietest time on this and indeed most UK forums guys. That is my point.
We are talking about an internet webforum offline for a couple of hours here, not some mission critical business application server, lets keep things in perspective shall we? The database work required many hours of post upgrade testing which means it had to be done at start of business not end, otherwise it would have to be done next week instead but Mon - Thur is significantly busier than friday.
A simple PM or planned maintenance message banner would sufice, it's common courtesy

Why are you testing upgrades on a live system in the first place, can't you test on a virtual machine then patch the live system when your happy with the VM test?
Old 19 December 2009, 05:53 PM
  #16  
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Originally Posted by scoobyschef
at the end of the day its a forum not life or death that you have to go on SN, put your dummies back in and go and write to santa


Do you trot out that moronic stuff to yourself in every non life or death situation when you've been let down with something, especially something you've financially contributed to? I suspect not.

As above, even a notification that work was to be done/work was ongoing would have been nice, or is this a path back to the old Webmaster attitude
Old 19 December 2009, 06:00 PM
  #17  
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Originally Posted by scoobyschef
at the end of the day its a forum not life or death that you have to go on SN, put your dummies back in and go and write to santa
Agreed, get a life you lot it was only down a short time not exactly the end of the world and hardly worth crying about is it....
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