Crappy Ford customer service
 

I worked at Ford on the development of that engine for a few years, those video's are def not right, it should not behave like that.

I suggest that the EGR valve, throttle and turbo need to re-learn their positions, I've had similar problems when the EGR is playing up and just needs to re-learn.

You could try pulling the connector of the EGR and see if it helps, it will log a code and the dealer may then do something as they have a code. You could push for a new EGR valve.

Sadly Ford are let down by the dealers, I suggest you contact Ford directly and complain, mention you have been getting unintended acceleration ( even though you havent ) and you should get some response. If the dealer can not fix it they should call it through to the help line based in Colchester and go from there, sounds like the dealer is being very lazy.

i just brought a new eco 125psi ford focus titanium x i carnt fault the service but guess its early days only had it 4 days p.s get my scooby out tomoz

It's Ford, what did you expect?

Thats ford alright. Left mine in for a service , they crashed it , spent two weeks fixing it , and still wanted payed for the service ! Never went near them ever again.

Are they really as complacent proportionally as purveyors of much more expensive offerings

The first dealer was useless and lazy.
The second dealership have been great. They are being held back, in terms of what they're allowed to do, by Ford themselves. Its dealing with Ford directly thats pissed me off. Its them who keep saying its normal behaviour for the car. Quite simply, as the computer isn't saying theres a fault, they think theres nothing wrong......grrrrr. Quite clearly there is!

Thats a difficult one to address sir....

I had a very similar issue on the Ford Cougar back in the day. I think it was something to do with the EGR valve if I remember rightly.

I also remember Ford making a pigs ear out of it and insisting you needed brand new everything at a cost of £100s. After going onto the Cougar forum I picked up a rubber washer from B and Q for 70p and fitted it to one of the hoses myself. No idea what it was for, why it happened or anything but just followed instructions from those who did and it worked.

i eat my words never had such crap service you was right nicey nicey when they are selling but dont give a dame when they have got your money

3 1/2 months on, whats happened?

bought a 125 eco boost on a option that if we didnt like it or there was something wrong with it they would take it back but ,32mpg i would say there was something wrong, 3 months on 300 + phone calls trading standards and told them we will take it to watch dog they are now changing the car my advice is dont give up

:eek:

That is shocking. Very disappointed to hear that about Ford.

Was the car ever fixed ?

I do believe this is a dealership/tech competance problem. You see alot of these guys do their training courses then plonked into the service centre and expected to know how to fix cars from just looking a bulletin on a TIS computer. They struggle to think outside the box or work a problem through by fully understanding how the components of a vehicle operate and their interelating dependance on various other components.

I'd speculate that Ford UK, like other manufacturers will pay for the stuff on warranty for the initial diagnosis, but if that diagnosis appears to be incorrect, its the dealerships fault so they have to foot the bill for the follow up work...hence the repeated fob-offs.

Had the same experience with VW...At first, as always, they'll honestly try and fix a problem. But when that fails to fix it they then seem to be uninterested in any further rectification. I even paid the 2nd dealership £40 inspection/tech fee for them to come up with the same conclusion as the original dealership. Long story short, I didn't get anywhere with any of them....I had to go and fix it myself at my own expense.

Problem is no I have no faith in them at all...for example I know I have a coilpack(s) that is slightly weak, from reading up on forums, it also maybe a coilpack thats part of a VAG exchange/recall as and when they fail. But I don't have the facilities or equipment to prove that, nor do I have access to bulletins listing the part numbers of the faulty/recalled coil packs. I just know its not quite right, but to confirm this I have to pay £40 to a VW tech to confirm this.....after the last time, does anyone honestly think I want to do that again and be fobbed off with a "can't find anything wrong" simply because the car doesn't log any fault codes and appears to ok on a 10minute drive round the block?


Currently have a customer who has an issue with her new plate Fiesta....from new it keeps getting vibration/judder when braking. I've looked at it and there is a very slight run-out issue on the hub/flange on which the brake disk sits on.....Ford dealership keeps changing the disks and pad. She is on her third set of disks and pads on a car with less than 10,000miles. And get this, they want to fit ANOTHER set of brake disks and pads. The fault is the hub but they somehow don't want to or know how to set up a dial guage to prove that its hub the causing the disk to wear out of true. :rolleyes:

The more I read the more Im realising that atrocious service is not restricted to just 1 or 2 marques. Ford as mentioned here, Mercedes, BMW, VW and Audi, Subaru. They take up huge chunks of the market. Are there any marques that actually provide a good, reliable level of service?

no mate swopping for a 16 tdi 13 plate