kin fuming. Oil change not done at garage
 

Car in for MOT today at the council where it passed for 3rd MOT in a row so yesterday had 2 new tyres put on (bought myself online) at a garage nearby and while there I gave them a new oil filter and 5 litres of oil to change, total about £46.
Just checked oil to see if it needed topping up. Its black! oil filter doesn't look new either.

I'm absolutely fuming

Take it back to them and kick up F$%K

Bought all materials for them ?!

Wouldn't go down well if my customers did the same id have to say

- Not that I make much if anything on material markup , far from it

The new oil won't be clear as it mixes with the residual oil which can be quite a lot, plus have you driven it?

Did you get any oil back? Surely it doesn't take a full 5ltrs.

when i worked at a council depot, servicing on fleet vehicles consisted of collecting parts from store, them dumping them right into the bin then wash van. onto next one and get bonus up!!

just to stress this wasnt the norm, but definately happened on occassion.

hi is the oil filter they should have/did fit exactly the same type,ie blue/black subaru one?
obviously if youve supplied a blue one and a black one was on there you have some evidence.

just to clear up
MOT at council garage
oil change at local garage
not both at same garage

the reason I take it to council garage is the last time i had mot at a local garage I had another situation like this

I always change the oil myself (usually) as it has 18k service intervals and I change it 6-9k depending on car, I couldnt be bothered this time so as it needed tyres for MOt I took it to a garage

It doesnt matter where the materials come from, or at least it shouldnt , why should it
If they are bothered about it dont take the labour on, I wanted specific oil filter and oil

when i change the oil, i can never see the mark to top up because the oil is clean

the filter is same as last one - blue but a little dirty, not clean like a new one anyway

i hope you get it sorted,i would of thought the oil should be fairly clean , suspicious :(

image showing the recent oil change on the right and the one on the left is our other car which I did about 2 months ago only done about 500 miles in that tho but was 2 months + ago

http://i45.tinypic.com/351sf2c.jpg

I always provide my own oil to main dealers.

Trading standards and local press!!

no way that oils been changed ,looks like diesel engine oil ! dark as fook

Well you certainly wouldn't get my business. Why shouldn't the customer supply their own parts?

it is a diesel !

How long ago did your car go in for oil change?

On Diesels it goes black very quickly.

That'll be it then.

Diesels make the oil pitch black pretty much has soon as it goes in - a function of the soot content in the old oil and the engine contaminating the fresh oil.

Diesels engine oil always loks like that. It's only petrols that stay nice and clear for a bit before slowly getting murkier.

I wouldn't kick off too much at the garage. That oil colour is no proof that it wasn't changed.

Did you mark the filter up or anything? Take note of the make of the old one?

YESTERDAY

the oil itself is petrol/diesel oil, it ran for 8 miles after, I have changed it loads before and never been like that

there is no way it should be like that after 20 miles

There really is mate.
It goes black as soon as it's in the engine. From all the other oil left in the sump and channels in the block.

I've done it myself - changed the oil on my old audi, checked the dipstick and done a double take because it's black, not greeny like the stuff I put in not moments before.

On the tissue on the right it actually looks quite clean - you can see it's got a clear base that sucked into the tissue. When diesel engine oil is old it's like brent crude.

Similar thing happened to me last year! Took it for oil change and filter change to a local garage I went back earlier than said and the bonnet was still up, he even said he had replaced a missing bolt from somehere..sweet..... NOPE!, turns the bolt is all they actually did !!! The only reason I found out is because I had heard bad things about the same garage, someone paid £800 for a head gasket to be sorted and again no work carried out!.. So after hearing this I took it to Adam aka giz1978 at ukscoobycrew.co.uk who said the oil had not been changed for a looooong time! needless to say i've never been back and have advised people I know not to either!
Also turns out this place keeps changing LTD company names... hmm i wonder why that is!!!!!!!!!!!!!!!!!!!!

+1 I've done an oil change on my diesel myself. It pretty much goes black very quickly, even after a short journey immediately after the change.

Im sure it would depend some extent how clean engine is to start with.

Only times iv changed iv been amazed how quickly it turns to sludge lol

If its a diesel engine then it will do that.

If you are concerned then do another change yourself and look at the results you get

IME, diesel oil does go dark quickly - but it can depend how much is left in the sump and what not. They are not all the same. After a few miles I would not expect it pitch black but probably not far off. Within a couple of days it would be though.

We had an issue with a Pug dealer many moons ago and now I always have a look under the bonnet and check the filter is new. I also put the dip stick at a very specific angle so I can tell if its been out or not.

Regardless of the oil colour you should be able to tell if they did the filter.

If they didn't, I'd ask them to do the lot - again.

5t.

I do see what you are saying but would you take your own food to a restaurant and expect them to cook it??

With respect Adam that's hardly a valid parallel. IF the garage can supply the SAME parts cheaper/same price than I can source them myself then fair enough. If the garage had a problem with this (not happened yet) I would walk away.