Aztec performance
Bob
Can I have a tracking number please??? |
Can I have one too, emailed directly but no response.
Been sat in all day Wed and today waiting for my order which was sent "next day" on Tuesday. |
Originally Posted by DT-SPD
(Post 10011066)
Can I have one too, emailed directly but no response.
Been sat in all day Wed and today waiting for my order which was sent "next day" on Tuesday. If you can't send me the tracking details can i just send the whole kit back for a refund :mad: |
Nightmware, they won't be gettin any of my money.
Getting slaughtered on here lately! |
Originally Posted by scouser321
(Post 10011303)
Nightmware, they won't be gettin any of my money.
Getting slaughtered on here lately! |
To add a positive note, my order arrived at 14:30 today, just as I was heading out having given up and got bored waiting in for 2 days.
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Originally Posted by -shane-
(Post 10010843)
Bob
Can I have a tracking number please??? Emails get checked first, then PM's. Threads like this don't appear in our inbox for immediate attention and I don't go browsing SN before responding to PMs first, so they are fairly pointless if you've already sent me a PM requesting info. :) Telephones are off until 3rd May.
Originally Posted by scouser321
(Post 10011303)
Nightmware, they won't be gettin any of my money.
Getting slaughtered on here lately! We do get very busy at times and we are making improvements to cope. Still ranked number 1 by customers here on ScoobyNet and have been for a long, long time, so read things in their context. You can read our SN feedback here :)
Originally Posted by StrikE
(Post 10011309)
Same here, sent a email last week & nothing!!! I just bought a full set of PF discs and pads so lost business as went elsewhere
Without your feedback we don't know if something is wrong. We are constantly looking to make improvements to both our products and service. Forthcoming changes:
We've been ranked ScoobyNet's Number 1 Traders for a long time now and will strive to stay ahead of the competition. We take customer feedback on board and constantly look to make improvements. :thumb: We keep good stocks of products and have a full price promise on everything we sell. |
Jesus H Christ - give the man a fecking break :lol1: It's not like he has all day to sit on SNet reading threads and replying to PM's on the off chance some fecker expects a response within 30 seconds of demanding some action ;)
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As above when your trading in volume there's bound to be the odd problem but feedback doesn't lye.
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Originally Posted by DCI Gene Hunt
(Post 10011382)
Jesus H Christ - give the man a fecking break :lol1: It's not like he has all day to sit on SNet reading threads and replying to PM's on the off chance some fecker expects a response within 30 seconds of demanding some action ;)
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I also don't agree with some of the methods used lately to obtain answer's from peoples business :(
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Originally Posted by greatgonzo
(Post 10011578)
I also don't agree with some of the methods used lately to obtain answer's from peoples business :(
Not sure how many people Bob employs, but, might be worth hiring some extra help if things are getting stretched staff wise. |
I cant fault Bob at all. Bought a clutch and pads off him with no problems what so ever.
I have also ordered other items in the passed for my other Scooby with no problems with that either. |
Originally Posted by DCI Gene Hunt
(Post 10011382)
Jesus H Christ - give the man a fecking break :lol1: It's not like he has all day to sit on SNet reading threads and replying to PM's on the off chance some fecker expects a response within 30 seconds of demanding some action ;)
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Originally Posted by greatgonzo
(Post 10011578)
I also don't agree with some of the methods used lately to obtain answer's from peoples business :(
Ballast finally turned up today now fitted shame its a different ballast (meaning one light starts before other) but i give up now trying, Ive pmed as Bob say's he replies with a day lol, I won't be using again:mad::mad: |
Originally Posted by -shane-
(Post 10011957)
Ok so waiting over 2 weeks for a ballast is ok is it????:mad:
I wont be buying of these jokers :nono: there are loads of complaints lately about this company murph |
Originally Posted by WRX-murphy
(Post 10011968)
disgusting!
I wont be buying of these jokers :nono: there are loads of complaints lately about this company murph There really is so many Knob's on here, But i bet if there were in the same situation there would be unhappy, Im in a business were are customer service is key, If someone has a problem it is delt with asap normally next day or sometimes same day It annoys me some companies are more than happy to take your money but have a problem and its a different story |
i work in a major electronics company and we have the motive that sales make the first sale, customer services make the next 5, once a customer gets good service they will use you again over and over
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Originally Posted by WRX-murphy
(Post 10011968)
disgusting!
I wont be buying of these jokers :nono: there are loads of complaints lately about this company murph |
Originally Posted by bugeyejohn
(Post 10011988)
Not exactly more like one or two meanwhile the vast majority of happy customers have nothing to say as there isnt a problem.These sort of threads should be banned.
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Originally Posted by -shane-
(Post 10012003)
Then how do you sort problems when the company are uncontactable?????
Originally Posted by alcazar
(Post 10012007)
No, John, they shouldn't, since they show that there are two sides to every coin.
Aztec are VERY quick to blow their own trumpet. |
Originally Posted by bugeyejohn
(Post 10012058)
You were contacted yesterday in public on snet and were told a replacement was being sent out.
I agree there are two sides but this is turning into a grievance as a couple of people have had issues and its giving a false impression on a guys business which he relies on to make a living. |
Please can this be closed now
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Originally Posted by -shane-
(Post 10011965)
So your happy to pay money and wait ages and not have phone calls answered on emails replied too????
Ballast finally turned up today now fitted shame its a different ballast (meaning one light starts before other) but i give up now trying, Ive pmed as Bob say's he replies with a day lol, I won't be using again:mad::mad:
Originally Posted by bugeyejohn
(Post 10012058)
You were contacted yesterday in public on snet and were told a replacement was being sent out.
I agree there are two sides but this is turning into a grievance as a couple of people have had issues and its giving a false impression on a guys business which he relies on to make a living. It's not a false impression it's what happened :) If you rely on your business to make a living you make a better job of it ;) Doesn't really matter if 9 out of 10 customers are happy if your the 10th :thumb: |
Originally Posted by 53WRX
(Post 10012088)
Read the whole thread :)
It's not a false impression it's what happened :) If you rely on your business to make a living you make a better job of it ;) Doesn't really matter if 9 out of 10 customers are happy if your the 10th :thumb: |
Hmmm, not good but seems not a common issue with Aztec so perhaps cut them some slack?
:thumb: |
gotta be honest wasnt happy myself with Aztec the other day.
I paid up to be in a group buy, to then be told (once the group buy was over + 2weeks) that my order had not been placed in error ! As you can appreciatte I asked for a full refund. |
I've used Aztec a few times, and have always had the stuff arrive when it was supposed to.
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Originally Posted by 53WRX
(Post 10012088)
Read the whole thread :)
It's not a false impression it's what happened :) If you rely on your business to make a living you make a better job of it ;) Doesn't really matter if 9 out of 10 customers are happy if your the 10th :thumb: |
Scoobynet witch hunt, bring out the forks. :D
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