Ticketmaster & other ticket sites
 

Absoloute shambles, GRRR

Spent two and a half hours this morning trying to get tickets for her indoorsu know the TT concert

8 windows open on 2 pc's

Ticketmaster fell over at 9:00
Seetickets shortly after


Lost count of the amount of times i had tickets, but the service timed out,

or the wrong f*king verb was used in the request???

FFS these sites must know what the demand is going to be like, so why dont they gear up for it?

Ticketmaster had the gall to disable my access as it reckoned i was trying to spam it, as id requested a page refresh so often

She managed to obtain 2 tickets in the end, via one of her friends

bah humbug!!!

mart :D

Expensive for a mimed concert though..

Aye they are bollox like, what happened to the days of Q'ing in the rain?!!!

In all seriousness what would you suggest these companies do in order to gear up for it?

They could chuck a huge amount of hardware, software and net connectivity at the issue to cater for the demand, but the huge cost of that cannot be justified given this sort of demand only happens once in a blue moon.

It's a difficult position for Ticketmaster (and the other sites).

There's probably a few times each year they need silly amounts of capacity (eg this morning). The rest of the year it would be sitting around un-used.

I guess they could make of use of some elastic cloud computing (eg Amazon EC2) but it's a big headache.

I guess nonetheless they still sold every single ticket, so i'm sure they arent fussed

could i suggest one of these

http://www.ubergizmo.com/photos/2010...ercomputer.jpg

I have personally never had a problem with Ticketmaster or SEE for buying tickets.

Last time I used them they sold out Wembley in 45 mins and yet I had my tickets within two minutes of the sale starting at 9am. And that was using a mobile dongle.

Am I missing something?

How will having 11 freezers full of ice cube trays solve the problem of TicketMaster crashing? :wonder:

Apart from the staff having extra cold drinks, I cant see it working??

If it was just TM, then fine i agree, but there were 4 big company's all

involved in this. all 4 couldnt see the demand comming?

BT must have made a killing this morning


Mart

it's the new TOP500 computer in China. 2.5 petaflops of processing power. pops up just before the new list is published. odd that.

I'm no geek but does having 8 windows via 2 PCs not help to fook things up...especially if you're not the only one doing it? :wonder:

Does it dispense frozen cubes of water?

No, 2 windows per site, so i can see what tickets are available on each day

it only needs one connection to the site to check


Mart

You still haven't answered the question though. Even if they could see the demand coming what do you want them to do?

Good grief - it's true!!

Take That - NOT

Easy things such as:

When your in the "Queue" keep you in the queue, and not refresh it every 20 secs, which meant you were kicked off!!!

When you get to the order page, complete your order, or hold until you can, not give verb parse sql syntax hyper crap rubbish and then lock up

If your site cant cope, say so, rather than blaming everything else for your inability to cope with demand.


simple things, that go a long way
Mart

try gigsandtours.com if you havnt got em yet.

If the page isn't refreshed, how can it move you along the "queue"? If it refreshed every 2 minutes, you'd just get alonger wait before a time out.

Who else have they blamed?

There speaks a man who has not a single concept of web programming.

Do you speak through your nose?

I got that verb error message also.

Now I am getting a few adjectives and nouns from the other half!!!
Useless Barsteward for one - which I think is a bit out of sorts.

:D

Never wanted to go anyway so :hjtwofing to my wife.

My sis-in-law was on the computer from about 9am trying to get tickets (for her 21 year old son!) and finally got them about 5pm. After calling me to see if it was just here computer on the blink. We both had the same issues as above when trying to buy. Poor show I thought. It wouldn't cost much to add some more 'oomph' in whatever physical capacity they were short in the IT dept. How much is a new server? B*g all in terms of the profits they make I'll bet.

Dave