Travel Insurance- urgent help pls,sick abroad.
 

Hi

Well this holiday is turning into a nightmare. First both my kids came down with a stomach bug and now I have got it. Its bad, I feel awful.

I'm meant to fly back tommorrow but am not sure I'll be fit to fly.

We have travel insurance through my wife's barclays premier acct.

I've read through the document and its not clear. It says up to £3000 will be paid if you can't travel due to ill health. But it says this is to pay for any accomodation and flights not used.

I've used all my accomodation, so I will need money for extra accomodation until I'm fit to travel and new flights. The new flights may cost a lot more than the ones I'll have cancelled as the former will be last minute.

All the phone lines dealing with claims/policy queries are closed as its Sunday.

Does anybody know whether the insurance will pay out for my extra stay and new flights. Also will they accept that my wife can't travel with the 2 kids on her own, as she'll want to stay with me?

Thanks.

What about phoning the general Barclays Premier no (0800 111 777) in the UK) who I think work on Sundays and asking for advice. They may have someone senior there who could authorise something or know a number for you to ring?

Odd that the documents you have don't give an emergency number.

Do try and get signed medical certificates in case there is an argument later.

dl

If you've gone down because of hotel food they shouldn't charge you. Just a thought.

Worth an ask - If other guests are also sick it could point to a problem with the hotel. If that IS the case I'm not sure it would be wise to stay there in any event!!

If you're outside the UK you need to ring this number to get through to Barclays Premier +44(0) 161 869 8012

Aaron:thumb:

Call Barclays asap and ask them to claify and what to do given your situation. As for where the bugs came from as long as you havn't left the hotel complex then likely the bug is from the hotel, otherwise difficult to prove.

Hope you are all ok and this is easily sorted for you.

Thanks.

I rang the premier line but they just put me through to the medical assistance number.

Anyway I've spoken to them and the ball is rolling but nobody can explain my rights under the policy as the only people open are the emergency medical assistance people and they don't have my particular policy details.

Anyway I mentioned to the hotel that I probably picked this up in the hotel, but they said there is no proof of that and denied there is any sort of outbreak.

I won't be able to speak to the policy dept until tommorrow be know exactly what is covered. This could turn out to be a very expensive illness....

I'm not sure how you're on the net at your end but if you want anything finding out i'm just sat with the laptop watching footy all evening so PM me if you're just on your phone and can't search the net properly.

Aaron:thumb:

The medical assist people should be able to sort you out?

I haven't used Barclay's, but other travel insurance when my wife was taken sick, arranged a hospital and rebooked flights. She didn't need accomodation, but that looked as though it would be the same. In fact, thinking about it, they even paid for me to fly to see her to chaperone her home.

Steve

Contact the airline/tour operator directly mate. Its the airline who will decide if you are fit to fly, and may refer you to a local doctor for a certificate of fitness also.

Sounds like a proper nightmare, but im sure the insurance will come through. Just be aware that not all insurance companies pay directly, some only reimburse in certain cases as I found out in the USA.

Hope this gets sorted quickly for you, and you recover soon.

Just reading through the policy now

Not sure if thats what you were looking for but hope it helps.

Part 1 of the post, I think the section you refer to is regarding missed holidays due to illness, i.e unable to go away in the first place. So not cancellation as such, but unable to use the booked holiday.

I have posted the section from the Barclays travel insurance T&C's which is applicable for your situation.

With regards to the family, it is possible that they will accomodate the kids, as they suggest they will pay for one other, usually partner. They may however suggest a chaperone for her to return to the UK leaving you out there, or suggest you cover the kids costs.

Nightmare situation, but sounds like you are in safe hands. Just make sure you follow all their rules, like contacting people and making the right phonecalls to ensure the claim remains valid.

Thanks to everybody for their kind help.

Michael, that's exactly what I was looking for. That sounds like it should more or less cover the lot.

I can sleep a little easier tonight now and see how I am in the morning.

My wife used to laugh when I used to run to scoobynet nsr if I couldn't find the answer to something, this time she suggested it!

I sometimes wonder why I come on here, today has reminded me.

Thanks again to all.

Good stuff mate :) Glad to have been of assistance.
Got my fingers crossed you make a great fast recovery, and this all becomes a "what if"

If you need anyone to do any snooping or calling in the UK drop me a PM or something :)

Hope you get it sorted.

Just one thing - which hotel and where?
I'm about to book a holiday and want to avoid yours ;)

Hi D,

I can't offer any help here as it's years since we've been away and I have no idea how all the insurance side of things work, but I just wanted to say I hope you get well soon and you don't have any unnecessary hassle. It's bad enough being unwell without worrying about money etc.

Fingers crossed you feel better soon. :thumb:

This seems somewhat redundant.

Update.

I got a quite dehydrated yesterday and ended up on an iv drip. Took some antibiotics and loperamide and had a decent nights sleep.

I feel knackered and drained this morning. Still a little nauseous and stomach cramps but 'only' going to the loo every hour now rather than every 10 minutes like yesterday!

Its going to be a rough journey but I think I'm fit to fly.

Zip, its actually a nice hotel, I'v e stayed in a lot worse! I wouldn't have recommended it anyway though for other reasons.

Lisa, thanks for the kind words.

Michael, thanks for your kind offer.

Ps, there has been one benefit of this illness. I've lost most of the weight I gained whilst out here!

Sorry for all your problems. I could not have advised because of lack of knowledge but I hope you feel well enough to fly to get rid of the other worries.

Les

Pitty the passenger sitting next to him on the way home :-)


Get well soon mate. Nothing is worse than a stomach bug.

SBK

You were on an IV drip?
Did you end up in hospital then?

lol well done on finding a positive in all that mate.

Oi oi Ding, wassup mate. How you feeling now? Whats the situation? All sorted I hope.

Hi guys.

Yes, back home! Felt quite bad on the journey but made it. Still don't feel 100%, appetite is still down and feel a bit dizzy but nothing serious.
Must say though that was one bad stomach bug. At its worst I was not actually making it back from the toilet to the bed when it was time to go back to the toilet ie 3 minutes!

Urban, I called the doctor out and convinced him the set the drip up in the bedroom, didn't want to end up in hospital.

Roll call of honour as way of thanks to all those who gave help and support.

Snazy

Azz

Paul

Lisa

Leslie

Boxt

David Lock

Zip

Simon K

Jods

TB

You are more than welcome, just glad to hear you got home (ok-ish) and that you are starting to feel better. :thumb:

You'll need a holiday to recover from this one.

Excellent news mate, glad you are home safe, back in the land of MRSA etc :p
Seriously though, hope you make a speedy recovery and get another holiday soon.

Well,I have to say,as inventive ways to stay at home & watch the World Cup,that really is the best I have heard!!!;) :lol1:















p.s. Hope you get over it soon.

Wasn't that hotel featured on Watchdog recently was it?

I don't know mate as I don't know which one was featured. To be fair its a very nice hotel where everything looked spotless and food seemed super fresh.

Holiday Village

http://www.bbc.co.uk/blogs/watchdog/...st_choice.html