Orange problems....
 

Ok. Needing a bit of advice here in regards to trading standards with Orange.

Been trying to get an upgrade on my mobile phone contract with Orange for a while now.

At the moment i pay £30 a month on an N70. I'm wanting an SPV-M3100 but they would only give me at £150 plus a £35 a month contract. I was however told to wait till i was 30 days away from my contract finishing and they would see what they could do for me.

While i have been waiting, i searched the internet in search of better deals. I found on E2SAVE.COM the same phone with an 18 or 12 month contract, at £35 a month, but the handset was free. Ok i thought, it's a different company, i'll give them the benefit of the doubt and i'll go see Oranges website and check what deal it would be if i was a NEW customer and not a customer who has been with them for more than 5 years! Turns out, they offer the EXACT SAME HANDSET to NEW customers, for just £50 on the £35 a month contract!!

I obviously went on to complain but was again told to wait till the last month came up.

So, as today was the time to call, i phoned to today expecting to get the phone AT LEAST for £50, hopefully less, but was told It's £149.99"!!!

At that point i wentoff on one, but managed to keep the swear words from my mouth. I said i was going to Trading Standards and Citizens Advice Bureau, but i'm slightly unsure now if it's even worth it.

I've asked for the pac number? and once i have that, go to E2SAVE and get a deal from them.

Am i being silly, or should i let Trading Standards know that people are being blatantly ripped off by Orange and they don't even know??

3 words....

Cancellations department please ;)

The wife just phoned for an upgrade and they told her the upgrade would be free, but the handset £50! WTF :cuckoo:

Funny how the cancellations dept gave her what she wanted foc ;)

That's just it bud, they were still gonna charge me the 150 and that's even talking to the cancellations department!

Daylight robbery and they shouldn't get away with it.

:(

all networks are guilty of this to be honest.


heres what i`d do


phone up & cancel your contract BUT tell them to send you out a p.a.y.g sim card with your contract number on it.


go into a Orange shop or e2shave and tell then your on orange p.a.y.g and want to start a contract keeping your number.



its called an NT3 connection.

Cheers for that.

I've already asked for the pac number and figured i'd need this to go to e2save anyway?

naa, ur totaly right for what you've done so far.. get your PAC number & move on.. all these companys are just the a bunch of W*****S & all they want is your money...

Let us know what you do at the end of it..

Thanks for that. Makes me feel a bit better. :)

Trouble is, the SPV-M3100 is still on Orange and i feel a bit of an idiot for going on about them, if i end up staying with them....

I know there is different versions available, but the e2save deal is best for me with the price and calls/texts per month.

Spose i'll just need to grin and bear it. :D I'll phone e2save tomorrow and see what they suggest.

:cool:

This thread may interest you ;)

https://www.scoobynet.com/non-scooby...r-service.html

Just found this deal...
spv m3100 on Orange Dolphin £35 (18mths) at BuyMobilePhones.net
anyone got some spare time to see if anywhereelse does a better deal?

:norty: TOP STUFF !! :norty:

Thanks for that! :thumb:

Will give that a try.

Emails sent...