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The Zohan

18 June 2005 07:55 AM

Bloody 'ell Dell!

A tale of good customer service

Laptop screen packed up last Sunday - i have a 1 year RTB warranty
Dell arranged to have it collected Monday am - it was duly collected by a miserable git from DHL.
Bell rings 09:30 Wednesday morning - same miserable git(not so miserable this time) but with my repaired laptop!

No bloody bad considering it went back to Ireland to be fixed.

wacky.banana

18 June 2005 10:09 AM

Paul,

Was the original laptop repaired or was it simply replaced by a new/nearly new item?

WB

paul-s

18 June 2005 10:32 AM

Thats lucky, my laptop was in for 2 months for a graphics card :mad: I got a free 2 year nbd warranty tho

Luminous

18 June 2005 10:44 AM

Its pot luck with Dell..sometimes they are really hot, other times they are terrible :(

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