First experience of Godspeed
 

Today I had my first experience of dealing and buying from Godspeed.

How simple, pleasant and quick it was. Explained what I wanted, couple of questions asked of me over usage of my car, to ensure I was buying the right discs for my purpose. and transaction processed.

All being well delivery tomorrow.:luxhello:

10/10 for service thanks

Can't fault them, mine was next day delivery!

I get stuff off Ian, regularly, top quality parts always been next day delivery and sound advice every time!!

Only place id get brake parts from, great service.

Got my brakes from there on this car and will on my next too, great service!!!

Only place I use too.

Well I got a text today from DPD saying my delivery would be with me between 10:41 and 11:41 and my driver is call Jack.

10:43, Knock at the door my first Godspeed delivery is made.. bang on.. very impressed with that service, and know where I will be going back for brake bits in future.

:luxhello::luxhello::luxhello:

Can't fault Godspeed .....

Did a track day at cadwell today . Using Godspeed two piece disc's they held up all day no fade and pushed very hard, (well as hard as I can push anyway) running 400bhp-420 ftlb very impressed . So good service and also good product from Ian.

Many thanks for the thumbs up guys , we work very hard to make a good product and get it as fast as we can to the customer , makes it worthwhile when we get good feedback , much appreciated :thumb:
Cheers Ian

First experience of Godspeed
 

Another happy customer here. It was about a year ago mind, but my grooved discs and Kevlar pads are stilll going strong.

:thumb:

My first experience was when he tried to charge me £10.50 P&P for a 4 Pot seal kit, I didnt bother after that.

Did you try discussing this with Ian at all?

That's exactly what our couriers charge for a small packet , we are making nothing on that , I've given up just sending things out first class post which would be much cheaper , the amount of people who say they never received it and want a refund , not a replacement funnily enough , was getting a bit out of hand, it's obvious people have them , but try it on , you can thank eBay for that going on

Everything we send out needs signing for , so it's guaranteed to get there , which unfortunately costs
Cheers Ian

:thumb:

First experience of Godspeed
 

I know courier costs first hand. You can use cheap companies if you like such as Hermes but you get what you pay for.

Try Interlink Iain, we are charged £6.00 plus vat for up to 10kg. But then with packing materials you are not far of £10 anyway.

Perfectly reasonable price for a decent, trackable and reliable courier.

+1
Always good service from Ian.

:thumb:

Royal mail do first class signed for and tracked, a small parcel is under a fiver. I use it alot :thumb:

First experience of Godspeed
 

Problem with Royal Mail is if a parcel goes missing, you have to wait up to two weeks for it to be classed as 'missing'. And have you tried getting hold of them? Nightmare.

I'd personally much rather pay the extra and use the likes of Interlink, APC or Direct Logistics. At least you can get hold of someone and they are able to contact the driver there and then while you are on the phone or locate it quickly if it goes missing.

Always buy my Discs and pads off Ian. Normally being lazy and just emailing for prices :) .
Normally go for the grooved discs and Kevlar pads.

Only issue I had (And not the fault of Ian's or Godspeed) was that on the Impreza Diesel Hatch the rear disc sizes advertised are too small, and luckily Ian had the WRX Hatch sized rears in stock (Which is what the Impreza Diesel requires) and just did a swap/replacement free of charge.
Same can be said of the Daihatsu YRV Turbo. Front disc sizes advertised only fit the non-turbo YRV. Again I buy these items off God Speed :thumb:

Thumbs up from me! :thumb:

I've never had an issue with Royal mail when using their signed for and tracked service.
Admittedly, I had a parcel go missing with them a few years back but I sent it second class unrecorded.
As long as a signature is required and you're able to trace the parcel then you're pretty safe. And at less than half the price of what Ian pays it's worth using them. I certainly wouldn't be happy paying over a tenner for a small parcel that's for sure.
Royal mail have recently had a shake up of their price structure so it's now more reasonable to use them. A couple of years back their prices were astronomical and to be honest, for large heavy parcels they still are. But for small, fairly light parcels they are pretty good.

But recorded delivery by the post office is not track able , and as already said if it's lost , which does happen , they do nothing for 2 weeks , it's a very poor service , special delivery is good , but that's quite expensive now

Think I will order my front discs from godspeed then :thumb:

I sent a set of three gauges last week including all senders etc etc, packed up in a shoe box.
Sent via royal mail, first class signed for and trackable with the code on the reciept via their website. Cost was £4.40.
I posted them at 16.00 on the Thursday evening, chap recieved them by 9 am Friday morning. Can't grumble at that.

I ordered a set of discs and pads for my Widetrack off Godspeed, rung up and confirmed with Ian the exact set I needed, very helpful and came through within a few days, next time I need brakes I will order from Godspeed. And that will probably be soon :)

i ordered coversion brackets thursday past having seen them in stock, read about delivery terms using dpd on site. Waited about doing odd jobs about the house on mon/tues with no show only to get message on tueday afternoon that they had just only newly been dispatched. Not too impressed and wont be using again. Messaged my thoughts and told due to highland postcode he had to use different courier and the courier cost was 20 alone, tosh. Arrived by dpd on the next thursday. Think i will stick with ICP and alyn.

I can get better value brake parts else where. I gave up on godspeed after making telephone enquiries about being reimbursed for exchange callipers, got given some old flannel about taking a month to process. Still haven received it, I'm not gonna bother pursuing it either. I blew smoke up godspeeds ass before this happened, I thought they were wonderful.

All I can do is apologise about your delay , it is true that your address is classed as highlands , and as it was only our rear 2 pot fitting kit you ordered which we have on special offer for £25 , and £8.95 P&P , so Ben was looking for a cheaper cost that the £22 DPD charge for highlands , yes we could have taken it to the post office , but the time involved in leaving the workshop to do that I decided against it and just sent it DPD at my cost , so you have actually had the rear 2 pot fitting kit for £11.95.
But if your not happy with that , or the service you have had from me , send it back for a full refund , including reimbursing you for the delivery charge back to us.

We do not refund exchange calipers the day they get back to us , we need to do a thorough check on them to make sure they are 100% safe to recondition for the next customer , we allow a month to do that just to cover us for the really busy time , which for the last few years is everyday.

We strip the calipers , inspect all threads , chemically clean them and crack test them before we refund , they either pass our checks or sent back to the customer , you can be safe in the knowledge that if you get calipers from us they are safe to use.

If you PM me your details I'll get Ben to check your status , I'm sure all refunds were up to date when I left Friday as I'm out the country on holiday at the moment

Cheers Ian

Nice reply as to why its taken five months to be reimbursed. Makes me the paying customer feel so much better knowing you're so busy you cant keep your part of the deal. I got a similar patronising non customer service when I called months back.

Keep em.