op opened another account under same ip i would guess and started name calling scoobyworld.
mods deleted i would think. better add this to my post though. DISCLAIMER: While the following MAY be factual, this comment is only my opinion and does not include a false statement.(just incase lol) :lol: |
whos op?
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Originally Posted by tubbytommy
(Post 10438874)
op opened another account under same ip i would guess and started name calling scoobyworld.
mods deleted i would think. better add this to my post though. DISCLAIMER: While the following MAY be factual, this comment is only my opinion and does not include a false statement.(just incase lol) :lol: :notworthylol |
It wasn't the OP, but yes we (I) did delete the posts as it was a duplicate account. Please don't speculate on who - we should keep this thread on topic. :)
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Originally Posted by Kieran_Burns
(Post 10438883)
It wasn't the OP, but yes we (I) did delete the posts as it was a duplicate account. Please don't speculate on who - we should keep this thread on topic. :)
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At the end of the day scoobyworld do an awful lot of business. Sometimes the odd mistake happens, it can't be helped and happens in every company.
You really should of called them first and discussed the issues directly before posting a negative comment. If they then turned round and said 'sod off' etc then yes, post away all the negative you like. It's a minor issue that will be sorted instantly after a phone call. |
Originally Posted by MattyB1983
(Post 10438897)
At the end of the day scoobyworld do an awful lot of business. Sometimes the odd mistake happens, it can't be helped and happens in every company.
You really should of called them first and discussed the issues directly before posting a negative comment. If they then turned round and said 'sod off' etc then yes, post away all the negative you like. It's a minor issue that will be sorted instantly after a phone call. |
Like someone mentioned about out of stock items. Scoobyworld had my rear shocks sent direct from the distributor so I got them next day because I'd told them it was urgent.
Their service is 10/10 from me. Also had work done there and I was really happy, they are a great bunch. A friend of mine uses them aswell now and he too had great service. Unfortunately I think you have just been unlucky |
The item may simply be out of stock, ring them and see, any good company will offer you your money back if you are not prepared to wait.
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Used them a few times and when goods were delayed they blamed the supplier, I contacted them again regarding an order I placed but this was by email so maybe better phoning them as still waiting for reply.
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I ordered my rear shock absorbers from them and got an email back 10 mins later saying if I ordered within the next hour they would dispatch that day and that's without using the 24 hour courier, so I got my parts next day and without incurring high postage fees, i think that's outstanding service!!
Considering that was my six order with them I will be defo going back again !! |
Originally Posted by MattyB1983
(Post 10438897)
At the end of the day scoobyworld do an awful lot of business. Sometimes the odd mistake happens, it can't be helped and happens in every company.
You really should of called them first and discussed the issues directly before posting a negative comment. If they then turned round and said 'sod off' etc then yes, post away all the negative you like. It's a minor issue that will be sorted instantly after a phone call. |
Originally Posted by MattyB1983
(Post 10438858)
Subscribed.....
Thanks Sam |
Can't believe you started such a negative thread against a well respected company like scoobyworld
I'm sure you could find time to ring them rather then bad mouth them on here I'm just repeating what 10 + people have told you and 300 + people are thinking 3 days late Is it really the end on the world |
Always had good service, and stuff has arrived next day on std delivery.
dipster. |
Originally Posted by lordharding
(Post 10439269)
Can't believe you started such a negative thread against a well respected company like scoobyworld
I'm sure you could find time to ring them rather then bad mouth them on here I'm just repeating what 10 + people have told you and 300 + people are thinking 3 days late Is it really the end on the world |
I ordered my bc's 3days before Xmas knowing time was short to receive them but lone behold they arrived next day !! Excellent service for me as its a hectic time of year for post
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tbh it would have been so much easier just to pick up the phone and ask were the item had got to.there isnt a day goes by that i'm not ordering something or other,normally most things come on time but somethings don't.its not always the suppliers fault.to take the time to come on to a forum and slate a company for something that is a few days late,before you even know the facts yourself.when it takes seconds just to pick up a phone is just a little bit low imo.
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Originally Posted by Moley_WRX
(Post 10438607)
Before bad mouthing them it may be worth ringing them, probably an issue with the delivery company rather than Scoobyworld themselves.
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They have replied to my email and its getting sorted as we speak and to be fair to scoobyworld they have been very helpful.
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So what a pointless thread!
Well done, ring first next time! Shame they didnt read this and tell you to f*ck off |
Originally Posted by tubbytommy
(Post 10439668)
So what a pointless thread!
Well done, ring first next time! Shame they didnt read this and tell you to f*ck off |
Originally Posted by tubbytommy
(Post 10439668)
So what a pointless thread!
Well done, ring first next time! Shame they didnt read this and tell you to f*ck off 1. This thread has not put me off doing business with Scoobyworld. 2. This thread has put me of doing business with Neilwrx. |
so whos fault was it???
i see no apology |
Originally Posted by chocolate_o_brian
(Post 10439726)
Two things....
1. This thread has not put me off doing business with Scoobyworld. 2. This thread has put me of doing business with Neilwrx. 2.who really cares? I have 6 positive feedback and all transaction were quick payment+delivery/collection. |
Chill dudes.
I always believe that you can tell how good a company is by how they deal with problems when they do happen. We're all human afterall (well some of you lot are gods actually, I'm in awe of your knowledge and skills) and mistakes do happen. Sounds like Scoobyworld are a good bunch, never having used them, and I'm sure Neil would use them again if he's had a good response to his problem. Nice happy world eh? |
but he has not answered whos fault it was maybe that would help.
bad traders should be named and shamed, but scoobyworld are a good company and well respected in the subaru community. I am talking from experience here, i have bought lots of parts from them in the past and they answer emails straight away and supply tracking numbers. also if you ring them the lady who answers the phone is very knowledgable about subarus and helpful. i had a few parts fitted there on tuesday and the mechanic was very good and pointed out a few things he spotted whilst under my car. if you ever go to one of there rr days, you will find them a helpful and friendly bunch. my problem with this thread was he started it before phoning to see what the problem was, i know most on here would take no notice but it could have cost them sales through no fault of there own,which could be costly to a small company in these hard financial times. |
Originally Posted by tubbytommy
(Post 10439740)
so whos fault was it???
i see no apology I neilwrx apologise and retract any comments/statement that I made that could have caused damage to the reputation/customer base of scoobyworld. |
Sweet :)
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Originally Posted by neilwrx
(Post 10439757)
The reason I was given was an admin error caused org to be sent via royal mail not via the courier as requested and after that whip knows.I was offers a refund on the postage and a fresh one is being sent via courier and should the other item turn up at any point I shall send it back.
I neilwrx apologise and retract any comments/statement that I made that could have caused damage to the reputation/customer base of scoobyworld. well done you have made yourself to look a proper idiot on scoobynet. take a bow |
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