Gear Head

iTrader: (2)

A friend of mine took out a phone contract with a company (won't say who yet). Less than two weeks after they took the contract out, the deal was lowered by £8 a month. When they intially contacted said company, they said nothing could/would be done. I have read some conflicting stories regarding consumer rights on this matter.

Does my friend have a case for a refund of the difference?

pflowers

Things like this happen with everything, there's always something on sale shortly after you have just paid full price.

I would think he will just have to accept it!

Boro

iTrader: (1)

It depends, did he accept the deal online or in store? If online, then you have 14 days cooling off period in which case he could cancel. If he signed up in store then theres not much he can do about it other than find some other reason to cancel, such as mis-sold contract, phone signal doesn't work at his house/work, etc.

pflowers

It's a seven day period to return the phone.

lordharding

iTrader: (1)

No he is stuck
Contracts are contracts and as signed in store no way round it

Fact of life things come down in Price but do you wait and wait on prices dropping

And would he be happy of te Proce went up instead of down

RobsyUK

iTrader: (2)

Sadly with phones the small print says they can increase / decrease the price anytime as long as its reasonable.
Fooking joke!

When i first joined O2 i was told id get £100 cash back... 9 months of continuously chasing i managed to get £80 out of the shunts.

alcazar

iTrader: (2)

I reckon O2 are the worst...none of my family will touch them now.

Boro

iTrader: (1)

Not even a hint of truth in that!

http://www.telegraph.co.uk/finance/p...crackdown.html

Boro

iTrader: (1)

My bad, 7 days from receipt of the phone.