Slightly freaked out by Audi Nottingham
06 September 2010, 11:54 AM
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Slightly freaked out by Audi Nottingham
Car was in today for a new turbo hose (slight leak on old one) being sorted under the extended warranty.
I drive into the car park, park up and walk to the showroom / service centre.
Youngish bloke outside the door: "Mr Burns? Good Morning, your A4 is in for some service work, if you'd like to follow me?"
Slightly dazed, I followed him in, to be greeted by the Franchise Manager walking past... "Ah, morning Mr Burns, Steve will be dealing with your car today, he's just over there."
Walk over to Steve, "Mr Burns, good to see you; the car is booked in, the work should take an hour or so - do you want to wait and have free drinks or will you be coming back?"
I've been once before.
Now I know that the guy waiting would've clocked the reg no. but how is that for scarily good customer service?
I drive into the car park, park up and walk to the showroom / service centre.
Youngish bloke outside the door: "Mr Burns? Good Morning, your A4 is in for some service work, if you'd like to follow me?"
Slightly dazed, I followed him in, to be greeted by the Franchise Manager walking past... "Ah, morning Mr Burns, Steve will be dealing with your car today, he's just over there."
Walk over to Steve, "Mr Burns, good to see you; the car is booked in, the work should take an hour or so - do you want to wait and have free drinks or will you be coming back?"
I've been once before.
Now I know that the guy waiting would've clocked the reg no. but how is that for scarily good customer service?
06 September 2010, 11:58 AM
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Depends what the drinks are like. For all you know they could've laced it with Rohypnol then the next thing you know you've signed on the line for a V10 R8 !
06 September 2010, 12:05 PM
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In my experience it's normally a good cover up for the really sh*t job they're doing of fixing your car 
The garage I go to is on an industrial estate, no fancy frontage just a little reception / office room. I'm on first name terms with the bloke who owns / runs the place and he is wearing a greasy overall not a suit. Tells me exactly what is wrong with my car, what and why they are going to do whatever they are going to do and how much it will cost. Trust them implicitly. Hate going anywhere else and usually have only had to to pander to manufacturers / extended warranty conditions.
The garage I go to is on an industrial estate, no fancy frontage just a little reception / office room. I'm on first name terms with the bloke who owns / runs the place and he is wearing a greasy overall not a suit. Tells me exactly what is wrong with my car, what and why they are going to do whatever they are going to do and how much it will cost. Trust them implicitly. Hate going anywhere else and usually have only had to to pander to manufacturers / extended warranty conditions.
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06 September 2010, 12:24 PM
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My Local Honda dealer is like that,
5 years between cambelt changes on the wifes car, and the guy recognised me as soon as i pulled up in the car...
As they say, they prolly have your customer details from the reg number
mind you, its better than being totally ingnored
Subaru & Seat dealerships!!!!
Mart
5 years between cambelt changes on the wifes car, and the guy recognised me as soon as i pulled up in the car...
As they say, they prolly have your customer details from the reg number
mind you, its better than being totally ingnored
Subaru & Seat dealerships!!!!
Mart
06 September 2010, 12:31 PM
#11
Maybe your reputation as a difficult customer and a royal PITA has filtered across the audi dealers in the local area and they were prepared.
Either that or HQ had said that they had a mystery shopper coming to the branch today and they were on the ball
Either that or HQ had said that they had a mystery shopper coming to the branch today and they were on the ball
06 September 2010, 01:49 PM
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You *may* joke, but I did wonder.... that car has definitely cost Audi more than it has cost me and I have been in and out of dealerships since buying it.
06 September 2010, 01:57 PM
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Had a similar experience at Crawley Audi a while back.
Invited in early as I got there to beat the traffic, always addressed by name, free drinks, and a nice waiting area with TV.
The whole name thing got a bit annoying after a while, because I am clearly NOT Ms Coles, lol. Needless to say its the other halfs car
Cheam Subaru were very good too when I was using them
Invited in early as I got there to beat the traffic, always addressed by name, free drinks, and a nice waiting area with TV.
The whole name thing got a bit annoying after a while, because I am clearly NOT Ms Coles, lol. Needless to say its the other halfs car
Cheam Subaru were very good too when I was using them
06 September 2010, 02:15 PM
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I took mine to a well known Subaru specialist for a new exhaust, OH came along to keep me company.
I was completely ignored during a long conversation about the benefits of the new exhaust, when I butted in and said "Excuse me this is my car you are talking about, not his" the guy just laughed at me and carried on chatting to my OH.
They just stopped short of patting me on the head. I've never been back.
Tried again with a local dealer.
Walked in, introduced myself, said I'd brought my car in for a service.
Desk monkey completely ignored me, shook my OH's hand and asked him to sign the paperwork
They still send promotional stuff through the post all addressed to OH.
It sounds trivial but after a while it does get annoying (although I do get the last laugh; OH gets to pay the bill)
06 September 2010, 02:53 PM
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Try being female and owning an Impreza.
I took mine to a well known Subaru specialist for a new exhaust, OH came along to keep me company.
I was completely ignored during a long conversation about the benefits of the new exhaust, when I butted in and said "Excuse me this is my car you are talking about, not his" the guy just laughed at me and carried on chatting to my OH.
They just stopped short of patting me on the head. I've never been back.
Tried again with a local dealer.
Walked in, introduced myself, said I'd brought my car in for a service.
Desk monkey completely ignored me, shook my OH's hand and asked him to sign the paperwork
They still send promotional stuff through the post all addressed to OH.
It sounds trivial but after a while it does get annoying (although I do get the last laugh; OH gets to pay the bill)
I took mine to a well known Subaru specialist for a new exhaust, OH came along to keep me company.
I was completely ignored during a long conversation about the benefits of the new exhaust, when I butted in and said "Excuse me this is my car you are talking about, not his" the guy just laughed at me and carried on chatting to my OH.
They just stopped short of patting me on the head. I've never been back.
Tried again with a local dealer.
Walked in, introduced myself, said I'd brought my car in for a service.
Desk monkey completely ignored me, shook my OH's hand and asked him to sign the paperwork
They still send promotional stuff through the post all addressed to OH.
It sounds trivial but after a while it does get annoying (although I do get the last laugh; OH gets to pay the bill)
What an appropriate avatar lol
Yeah we get that when we take her car in together though, so I know what you mean.
06 September 2010, 03:55 PM
#19
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Try being female and owning an Impreza.
I took mine to a well known Subaru specialist for a new exhaust, OH came along to keep me company.
I was completely ignored during a long conversation about the benefits of the new exhaust, when I butted in and said "Excuse me this is my car you are talking about, not his" the guy just laughed at me and carried on chatting to my OH.
They just stopped short of patting me on the head. I've never been back.
Tried again with a local dealer.
Walked in, introduced myself, said I'd brought my car in for a service.
Desk monkey completely ignored me, shook my OH's hand and asked him to sign the paperwork
They still send promotional stuff through the post all addressed to OH.
It sounds trivial but after a while it does get annoying (although I do get the last laugh; OH gets to pay the bill)
I took mine to a well known Subaru specialist for a new exhaust, OH came along to keep me company.
I was completely ignored during a long conversation about the benefits of the new exhaust, when I butted in and said "Excuse me this is my car you are talking about, not his" the guy just laughed at me and carried on chatting to my OH.
They just stopped short of patting me on the head. I've never been back.
Tried again with a local dealer.
Walked in, introduced myself, said I'd brought my car in for a service.
Desk monkey completely ignored me, shook my OH's hand and asked him to sign the paperwork
They still send promotional stuff through the post all addressed to OH.
It sounds trivial but after a while it does get annoying (although I do get the last laugh; OH gets to pay the bill)
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