Has anyone got any contact e-mails for NTL as I am getting nowhere on the phone with them!

Thanks

 

If you think you'll make better progress via email you're living in a dream world!

 

I've got loads

On a serious note what is your problem?

 

May be worth a visit to http://forums.ntlhell.co.uk mate.

There's quite a few members of staff on the forum, who seem to be able to fix most things quite quickly for people.

 

Oh dear. At times like this I feel embarrassed to work for them I thought they'd use the Telewest brand when they took us over to try and get away from this but for some really odd reason they didn't Telewest had a much better reputation than NTL.

 

NTL wasnt gona take over telewest then take their name on. doesnt look good to the shareholders

 

Didn't really sort out my last problem but just let it go in the end, but now I haven't another problem

What is it with NTL and their customer service I spent over 15 mins on the phone to them (mostly on hold!) on a problem they caused, just got my bill in and they have the cheek to charge me a £10 late payment fee and 80p for being on the phone to them for a problem which was their fault

This one I won't be letting go, I want my £10.80 refunded

 

Nice to know NTL won't be putting me out of a job for a while

 

Have you got a contact e-mail then for someone who can sort out my problem? Heres a summary:

Signed up for their 3 services for £30, setup a direct debit with someone over the phone, thought no more about it. Got a letter from NTL saying I was late paying my bill. Phoned them up, on the phone for 15 mins, turns out it was never setup! So bloke sets it up over the phone, great I thought sorted. Then I get a bill in today, charging me 80p for the phone call and £10 late payment fee, when they never set the direct debit up in the first place

So I need an e-mail address to write too so I don't waste more money on the phone sorting out a refund

 

bump

 

Excellent I can't wait

 

I thought all DD needed a signature ?

edit. apparently not

 

Looks like I'm on my own then. Been with NTL for more years than I can remember and haven't had a single problem with them. Always found them very quick at dealing with any queries I've had or any repairs, etc.

 

I am with Telewest not NTL, I make sure I use the non national rate number to ring when contacting them. I think that its really bad that they try to make more money out of you when you need to contact them.

 

Had NTL home for a few years, whilst it was working, fine, when ever it broke down or you had a billing enquiry, they were as useful as a chocolate fireguard, their customer services were totally inept, 3 days to book a fault out to replace a cable modem, and a further week to turn up and replace it (although i asked them to put one in the post and i would do it)..

When we left for OZ, they turned up six weeks early and removed all the Cable TV, and i then had 6 months battling them on a bill they tried charging for up to 10 weeks after they had de-installed

There is a word for them, but it would be moderated, so will not attempt to repeat it on here

Cheers

Jim