ScoobLou

iTrader: (21)

Has anyone got any contact e-mails for NTL as I am getting nowhere on the phone with them!

Thanks

OllyK

If you think you'll make better progress via email you're living in a dream world!

Paulo P

iTrader: (42)

I've got loads

On a serious note what is your problem?

Sub97

May be worth a visit to http://forums.ntlhell.co.uk mate.

There's quite a few members of staff on the forum, who seem to be able to fix most things quite quickly for people.

Paulo P

iTrader: (42)

Oh dear. At times like this I feel embarrassed to work for them I thought they'd use the Telewest brand when they took us over to try and get away from this but for some really odd reason they didn't Telewest had a much better reputation than NTL.

Tim-Grove

NTL wasnt gona take over telewest then take their name on. doesnt look good to the shareholders

ScoobLou

iTrader: (21)

Didn't really sort out my last problem but just let it go in the end, but now I haven't another problem

What is it with NTL and their customer service I spent over 15 mins on the phone to them (mostly on hold!) on a problem they caused, just got my bill in and they have the cheek to charge me a £10 late payment fee and 80p for being on the phone to them for a problem which was their fault

This one I won't be letting go, I want my £10.80 refunded

Criss

Nice to know NTL won't be putting me out of a job for a while

ScoobLou

iTrader: (21)

Have you got a contact e-mail then for someone who can sort out my problem? Heres a summary:

Signed up for their 3 services for £30, setup a direct debit with someone over the phone, thought no more about it. Got a letter from NTL saying I was late paying my bill. Phoned them up, on the phone for 15 mins, turns out it was never setup! So bloke sets it up over the phone, great I thought sorted. Then I get a bill in today, charging me 80p for the phone call and £10 late payment fee, when they never set the direct debit up in the first place

So I need an e-mail address to write too so I don't waste more money on the phone sorting out a refund

ScoobLou

iTrader: (21)

bump

ScoobLou

iTrader: (21)

Excellent I can't wait

dsmith

I thought all DD needed a signature ?

edit. apparently not

Crazy Chick

Looks like I'm on my own then. Been with NTL for more years than I can remember and haven't had a single problem with them. Always found them very quick at dealing with any queries I've had or any repairs, etc.

The Hoff

iTrader: (5)

I am with Telewest not NTL, I make sure I use the non national rate number to ring when contacting them. I think that its really bad that they try to make more money out of you when you need to contact them.

zilch

Had NTL home for a few years, whilst it was working, fine, when ever it broke down or you had a billing enquiry, they were as useful as a chocolate fireguard, their customer services were totally inept, 3 days to book a fault out to replace a cable modem, and a further week to turn up and replace it (although i asked them to put one in the post and i would do it)..

When we left for OZ, they turned up six weeks early and removed all the Cable TV, and i then had 6 months battling them on a bill they tried charging for up to 10 weeks after they had de-installed

There is a word for them, but it would be moderated, so will not attempt to repeat it on here

Cheers

Jim