If I bought an item of clothing in the new year sale which I now do not want, am I legally entitled to get my money back? Or can they refuse and give me a credit voucher/make me pick something else? Its unworn with the labels still atached and with the receipt. Obviously I could tell them "its an unwanted present." I want my money back but dont know if I am entitled to it.

Cheers

 

It's down to the shop's policy. They are entitled to offer you only a credit note.

 

Also, if you bought the item "on sale" - it could well be non-returnable.

 

Cheers for the replies

The comment about sale goods being "non returnable", does that mean you cant exchange/get refund/get credit note ie you are stuck with it? Is that legal?

Thanks again

 

Not true. Even if it is in a sale you can return it. I think the only situation is where you bought the item and it was marked as damaged, you then take it as is. Everything else you can return. (IIRC).

Cheers

Ian

 

You can indeed return any item, but the shop is only legally obliged to offer you a credit note for their chain of shops.

 

My understanding was that by law shops only have to refund/replace goods if they are faulty and you haven't been advised of the fault in advance.

If you have changed your mind, or bought the wrong size, or been given the item as a gift then in the eyes of the law thats tough luck.

However many shops do offer an exchange or refund policy which if you read the small print you will find is "in addition to your statutory rights". Obviously if shops have their own policy which is in addition to their statutory rights, they can make additional rules including whether they will refund the money or give a credit note. Presumably most prefer a credit note because they keep the profit, and theres always the chance you won't make use of the credit note.

Chris