Product sold on the Internet for the wrong price....
18 September 2002, 02:13 PM
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OK, Someone at work told me this morning about something they bought on the internet for a bargin. It seems that the company may have listed it at a wrong price by misplacing the decimal point so that it's a tenth of the "correct" cost. Similar products next to this one are at a more resonable price, so I'm assuming this could be either a mistake, or it is in fact a bargin 
.
As I was on the look out for said item, I ordered one on-line. The receipt and confirmation all quote the listed price, so I assume the displayed price is the same as their Database price for the item.
Now, should I expect my card to be charged at the displayed price that I have proof of and that I agreed to pay, or if they realise their mistake, can I expect a bigger bill (in which case I'll return the item). I'm hoping that it is all automated and that I'll just get shipped the item
.As I was on the look out for said item, I ordered one on-line. The receipt and confirmation all quote the listed price, so I assume the displayed price is the same as their Database price for the item.
Now, should I expect my card to be charged at the displayed price that I have proof of and that I agreed to pay, or if they realise their mistake, can I expect a bigger bill (in which case I'll return the item). I'm hoping that it is all automated and that I'll just get shipped the item
18 September 2002, 02:19 PM
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Nimbus,
This happened to a mate of mine - and you're laughing
He ordered a Philips TV that was on the net as 400 quid in the shops it was 650 or so. Other online co's wanted 550 at least. He ordered the TV, took delivery and then found they'd charged him 550 quid. He phoned them and they said the price online was wrong and this was the real price, the internet price would be amended. He printed out the webpage before they changed it and went to Barclaycard. They froze the money and investigated - he showed it was advertised at that price so he kept the TV and the co. had to accept they'd made a very expensive mistake.............
So, as long as you have documented evidence of the price, they are stuffed going on what happened to him!!
Cheers
Neil.
This happened to a mate of mine - and you're laughing
He ordered a Philips TV that was on the net as 400 quid in the shops it was 650 or so. Other online co's wanted 550 at least. He ordered the TV, took delivery and then found they'd charged him 550 quid. He phoned them and they said the price online was wrong and this was the real price, the internet price would be amended. He printed out the webpage before they changed it and went to Barclaycard. They froze the money and investigated - he showed it was advertised at that price so he kept the TV and the co. had to accept they'd made a very expensive mistake.............
So, as long as you have documented evidence of the price, they are stuffed going on what happened to him!!
Cheers
Neil.
18 September 2002, 02:26 PM
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How strange...
I've just looked at their web page again and that perticular product is no longer there...
Could it be that they have spotted their mistake? Where would I stand if they now refuse to ship it to me? I've printed off my Order Confirmation page (which shows the price as listed).
I've just looked at their web page again and that perticular product is no longer there...
Could it be that they have spotted their mistake? Where would I stand if they now refuse to ship it to me? I've printed off my Order Confirmation page (which shows the price as listed).
18 September 2002, 02:31 PM
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These things fly round so fast if it's anything good they'll end up with a sudden spike in orders for it and after a few companies have done ****-ups like this (search the register for some examples, dabs.com and x-boxes being one another being kodak and digi cams) it doesn't take long for the penny to drop and them correct their mistake. Both of those examples I mentioned though the companies ended up losing.
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18 September 2002, 03:50 PM
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You've ordered it now so have entered into a contract. They'll have to supply at that price, if they are out of stock just say you'll wait until their new stock comes in
18 September 2002, 04:19 PM
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In the infamous Monty Python words . . . . .
You, lucky, lucky b@stard
[Always was a fan of The Price Is Right]
[Edited by DJ Dunk - 9/18/2002 4:19:46 PM]
You, lucky, lucky b@stard
[Always was a fan of The Price Is Right
][Edited by DJ Dunk - 9/18/2002 4:19:46 PM]
18 September 2002, 04:21 PM
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Any firm who has even looked at a lawyer will have terms and conditions which offer them a way out of this situation. Kodak coughed up only because the publicity would have been terrible if they didn't. Bigger the outfit, more chance you have of getting at the advertised price I'd say.
18 September 2002, 04:38 PM
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If they realise they'll try to wriggle out - it then depends on how big they are & how much they care about reputation.
IIRC there was something on The Register a few months ago regarding Dabs and X Boxes and they caved in and honoured the price.
If it's a big company and they squirm - contact The Register
IIRC there was something on The Register a few months ago regarding Dabs and X Boxes and they caved in and honoured the price.
If it's a big company and they squirm - contact The Register
18 September 2002, 04:52 PM
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Nimbus. The register x-box stuff was neanderthal and a couple of others. I belive many of these are the same, legally they will have a get out cause. You have to get max publicity so its worth their while taking the hit to stay looking good.
18 September 2002, 05:51 PM
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When I studied it 10 yrs ago...
Contract law used to be that an advertisement had nothing to do with the final price between buyer and seller. So you cannot claim any sort of breach of contract.
BUT
Trading Standards law used to be that it was an offence to advertise something at one price then sell it at another. So they could insist on the higher price to you, at the risk of the authorities coming down on top of them (and I guess fining them). Hence the cave-ins.
If they say it's out of stock, that's a pretty cool/ dodgy get-out; check with CAB or local trading standards office as to where you stand now? Tell the co. you will be asking TS about it, see if they blink.
BJH
Contract law used to be that an advertisement had nothing to do with the final price between buyer and seller. So you cannot claim any sort of breach of contract.
BUT
Trading Standards law used to be that it was an offence to advertise something at one price then sell it at another. So they could insist on the higher price to you, at the risk of the authorities coming down on top of them (and I guess fining them). Hence the cave-ins.
If they say it's out of stock, that's a pretty cool/ dodgy get-out; check with CAB or local trading standards office as to where you stand now? Tell the co. you will be asking TS about it, see if they blink.
BJH
18 September 2002, 06:41 PM
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Spoke to the company in the US. The card has been in production for about 5 months and is still in production.
I will be contacting the shop in the morning. I will apply the "Trading Standards" card, and if that does not work then I WILL be contacting them... [img]images/smilies/mad.gif[/img]
Oooooh, this has wound me right up....
I will be contacting the shop in the morning. I will apply the "Trading Standards" card, and if that does not work then I WILL be contacting them... [img]images/smilies/mad.gif[/img]
Oooooh, this has wound me right up....