stoneyscoob

When my renewal was due on Sept 19th I searched on confused.com for a quote, anyway More Than came back the cheapest and I took up the quote they had given me, then on friday 13th october I received a phone call from them saying that due to a computer error they quoted me when they shouldn't of had because of the type of vehicle I drive and they said they were cancelling my insurance friom saturday 21/10/06, and due to the inconvieniance they will give me £25 M & S vouchers. Anyway went back onto confused.com again today to find another quote and guess what, More than quoted me again and yes they were also the cheapest so if its a computer error like they told me they still haven't fixed it in nearly a month. Has anyone experienced this and if so what happened?
I'm going to contact the ombundsman tomorrow to see how I stand and whether I can get More Than to honour their contract.

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agent003

Free £25 M&S vouchers any one??

RLE

iTrader: (2)

posted in general but here as well.............

I take it they are going to return the full premium to you in addition to the £25.00 vouchers?

The web prices are classed as "invitations to treat" and do not therefore form the contract. However taking your payment constitutes "offer" and "acceptance".

How much less expensive is More Than. Is it worth the hassle?

stoneyscoob

Yeah, I posted in both. I only posted it into the general as I thought more people may read it, and in the insurance forum for the obvious.

Tony@Greenlight

Offer, condition and acceptance would have been achieved, which is the basis for all contracts.

However, most proposal forms/contacts do have a caveat embedded which will read along the lines of "the Underwriter reserves the right...."

This will afford them the opportunity to manually assess your details prior to policy confirmation and issue, which bythe sound of things they have done.

As for leaving the incorrect rates upon the system despite your highlighting this to them, this is poor and it may be worth your contacting their complaints/compliance manager.

Sorry to hear about your problems and I hope things work out for you in the end.

Kind regards

Tony

dynamix

iTrader: (3)

hi stoney

keep taking that cover out with them & you will get:
- 2 weeks cover for free each time
- all your money back
- £25 M&S vouchers each time

That will start to hurt More Than and get them to get thier fingers out

Tidgy

give keith micheals a ring and have a chat with gary moulson he'll sort ya out.

dynamix

iTrader: (3)

agreed

Tidgy

although your plan sounds rather fruitfull lol

dynamix

iTrader: (3)

i used to work for a motor insurer and what they hate most is someone that will keep annoying them (rightly in this case) until they get their act together. The markleting guys (the budget holders) will start shouting at IT to get the vehicle files right and then the job gets done.

Tidgy

pmsl, do your job properly pmsl

DavidS

Anyone got a number for this keith Michaels?

dynamix

iTrader: (3)

Cheap car insurance :: Keith Michaels