Beware!!! BE VERY AWARE
15 February 2003, 09:38 PM
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I'm not sure if i can mention names but i'm going to....
Back on 22nd October 2002 some silly cow in a KA ran up the back of me in my Legacy Estate and stuffed in the rear bumper and tail gate after speaking with Ford Insure about the silly cow, who she was insured with they told me to take it in to WEBBERS BODY SHOP in BASINGSTOKE, HAMPSHIRE. which i did on the 24th October, WEBBERS BODY SHOP were then given the go-ahead by ford insure on the 27th October to repair the car.
As i wanted a car when mine was in being rpaired i was told by WEBBERS BODY SHOP that i would not be booked in until the end of novemeber (can't remember the date now) on the night before the morning that i was due to take the car in for repair, WEBBERS BODY SHOP rang me to say that "one of the bumper trims had not yet come in, as soon as it comes in we shall make another date" a week later i rang WEBBERS BODY SHOP to ask what was happening they then told me that it is due in next week, therefore week can book your car in again, this time is it was the 18th December. "18TH, OF F**KING DECEMBER" I said!! how long do you want it for?
"A maximum of 3 days sir"
MAKE SURE IT IS AS I WANT IT BACK BEFORE CHRISTMAS!!
I got to the 17th and at 6PM that night i had a phone call from WEBBERS BODY SHOP to Say "one of the bumper trims had not yet come in, as soon as it comes in we shall make another date" as you can imagine i went F**KING MAD, after a long conversation they made another date of January 20th which i was not happy about.
In the meantime i had now spoken to Mill Lane Subaru dealer to find out if WEBBERS BODY SHOP had any Legacy rear bumper trims on order? to no surprise to me, they said NO!!!
I then rang around and asked if anyone can get all the trims ok, both Lancastor and Mill Lane both said Yes, within 2 days. I then rang WEBBERS BODY SHOP again, and gave them the information, which they didn't want to know, they told me that they only use Mill Lane and NO ONE ELSE...
I then rang up WEBBERS BODY SHOP again two days before the due date to make sur ethat all the parts are in, "Yes Sir they are all in" Great i said, about F**KING TIME!!!!
So the final day came were i dropped the car off, "how long will you have the car for?" 3 Days Sir..
"Great, Ring me when it is ready"
A week comes and goes, and still no car!!!
(Time to take it out on the Corsa thay have given me - Poor little 1.2)
at the end of the second week i get a phone call, "sir your car is ready" I was unable to get in that day and the day after that i was unable to get down to WEBBERS BODY SHOP in BASINGSTOKE, HAMPSHIRE until 5:00 PM, at 3:00 PM with wife gets a phone call From WEBBERS BODY SHOP to say "if you husband does not drop the car back by 5:00PM he WILL be charged for the use of the car"
I turned up to look at the car and the raer tail gate has still got a dent in it, there is a paint reaction on the inside of the boot lid, the bulb which had gone in the accident had not been replace and guess what? YOU GOT IT.... the Bumper trim had still not been done. I WENT MAD!! Also they have painted over all the lock bolts on the inside and just masked up all the plastic not very well, therfore you can see overspray on the plastics.
I Told them that they can give me a call when it has been sorted out again, on Friday just gone it was time to pick it up again, YIP PEE!!!.
I arrived with a big smile
to see the car all sorted, but Guess what??????
YOU GOT IT. The bumper trim had still not been replaced, and whilst looking arond the new Chrome trim was already hanging off
To say that i was MAD is an understatement. after telling MARK the estimator what i thought of WEBBERS BODY SHOP, he started to loose his rag more than me and told me to ****ING SHUT UP and came at me as if he wanted to put one on me (I did ask him if i got exspelled from charm school)
He didn't want to know about all the hassle i have had with WEBBERS BODY SHOP, i was more concerned that i was having a go at him as a rep of WEBBERS BODY SHOP. at the end of having the 1 hour long conversation (SLAGGING MATCH) i said i did not want the car back until it was sorted as i don't want to take the car away and wait another 3 months for the trim to come in.
After leaving the garage, an hour later my wife had a phone call from MARK of WEBBERS BODY SHOP saying that he had a FAX from Lancaster Subaru Dealer saying that they no longer make the Black Plastic Trim that fits on top of the bumper under the tail gate.
It's only taken 3 months to find this information out, today i have spoken with both Howard & HDC Subaru and Derek (Subaru expert) in Tadley Nr Basingstoke who have both told me that the later 1995 bumper trim can be made to fit perfectly ok, since finding out thid information i have soken with MARK at WEBBERS BODY SHOP again and told him this information, he has told me that "I shall get one ordered on Monday if you wish and get it fitted as soon as we get it" however he did suggest that WEBBERS BODY SHOP whould fit black anti slip tape on the bumper instead!! - You're having a bloody laugh i said....
So, if you are all still awake after reading this great storey, i should hopefully be able to give you the final paragraph bythe end of the week, BUT DON'T HOLD YOUR BREATH........
Back on 22nd October 2002 some silly cow in a KA ran up the back of me in my Legacy Estate and stuffed in the rear bumper and tail gate after speaking with Ford Insure about the silly cow, who she was insured with they told me to take it in to WEBBERS BODY SHOP in BASINGSTOKE, HAMPSHIRE. which i did on the 24th October, WEBBERS BODY SHOP were then given the go-ahead by ford insure on the 27th October to repair the car.
As i wanted a car when mine was in being rpaired i was told by WEBBERS BODY SHOP that i would not be booked in until the end of novemeber (can't remember the date now) on the night before the morning that i was due to take the car in for repair, WEBBERS BODY SHOP rang me to say that "one of the bumper trims had not yet come in, as soon as it comes in we shall make another date" a week later i rang WEBBERS BODY SHOP to ask what was happening they then told me that it is due in next week, therefore week can book your car in again, this time is it was the 18th December. "18TH, OF F**KING DECEMBER" I said!! how long do you want it for?
"A maximum of 3 days sir"
MAKE SURE IT IS AS I WANT IT BACK BEFORE CHRISTMAS!!
I got to the 17th and at 6PM that night i had a phone call from WEBBERS BODY SHOP to Say "one of the bumper trims had not yet come in, as soon as it comes in we shall make another date" as you can imagine i went F**KING MAD, after a long conversation they made another date of January 20th which i was not happy about.
In the meantime i had now spoken to Mill Lane Subaru dealer to find out if WEBBERS BODY SHOP had any Legacy rear bumper trims on order? to no surprise to me, they said NO!!!
I then rang around and asked if anyone can get all the trims ok, both Lancastor and Mill Lane both said Yes, within 2 days. I then rang WEBBERS BODY SHOP again, and gave them the information, which they didn't want to know, they told me that they only use Mill Lane and NO ONE ELSE...
I then rang up WEBBERS BODY SHOP again two days before the due date to make sur ethat all the parts are in, "Yes Sir they are all in" Great i said, about F**KING TIME!!!!
So the final day came were i dropped the car off, "how long will you have the car for?" 3 Days Sir..
"Great, Ring me when it is ready"
A week comes and goes, and still no car!!!
(Time to take it out on the Corsa thay have given me - Poor little 1.2)
at the end of the second week i get a phone call, "sir your car is ready" I was unable to get in that day and the day after that i was unable to get down to WEBBERS BODY SHOP in BASINGSTOKE, HAMPSHIRE until 5:00 PM, at 3:00 PM with wife gets a phone call From WEBBERS BODY SHOP to say "if you husband does not drop the car back by 5:00PM he WILL be charged for the use of the car"
I turned up to look at the car and the raer tail gate has still got a dent in it, there is a paint reaction on the inside of the boot lid, the bulb which had gone in the accident had not been replace and guess what? YOU GOT IT.... the Bumper trim had still not been done. I WENT MAD!! Also they have painted over all the lock bolts on the inside and just masked up all the plastic not very well, therfore you can see overspray on the plastics.
I Told them that they can give me a call when it has been sorted out again, on Friday just gone it was time to pick it up again, YIP PEE!!!.
I arrived with a big smile
to see the car all sorted, but Guess what??????YOU GOT IT. The bumper trim had still not been replaced, and whilst looking arond the new Chrome trim was already hanging off
To say that i was MAD is an understatement. after telling MARK the estimator what i thought of WEBBERS BODY SHOP, he started to loose his rag more than me and told me to ****ING SHUT UP and came at me as if he wanted to put one on me (I did ask him if i got exspelled from charm school)
He didn't want to know about all the hassle i have had with WEBBERS BODY SHOP, i was more concerned that i was having a go at him as a rep of WEBBERS BODY SHOP. at the end of having the 1 hour long conversation (SLAGGING MATCH) i said i did not want the car back until it was sorted as i don't want to take the car away and wait another 3 months for the trim to come in.
After leaving the garage, an hour later my wife had a phone call from MARK of WEBBERS BODY SHOP saying that he had a FAX from Lancaster Subaru Dealer saying that they no longer make the Black Plastic Trim that fits on top of the bumper under the tail gate.
It's only taken 3 months to find this information out, today i have spoken with both Howard & HDC Subaru and Derek (Subaru expert) in Tadley Nr Basingstoke who have both told me that the later 1995 bumper trim can be made to fit perfectly ok, since finding out thid information i have soken with MARK at WEBBERS BODY SHOP again and told him this information, he has told me that "I shall get one ordered on Monday if you wish and get it fitted as soon as we get it" however he did suggest that WEBBERS BODY SHOP whould fit black anti slip tape on the bumper instead!! - You're having a bloody laugh i said....
So, if you are all still awake after reading this great storey, i should hopefully be able to give you the final paragraph bythe end of the week, BUT DON'T HOLD YOUR BREATH........
15 February 2003, 09:55 PM
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Good to read before it disappears 
Don't use your rag and go to one in Botley (recommended by a certain S'ton Dealer) (yeah, ok, so I'm not as brave as you 
) as they were just as crap - inso much as they actually had our car for 3 months and I was out with the touch up pen today - only 6 months later...oh course I'm willing to provide info to people off hte board - just drop me an e-mail
Good luck matey Give 'em hell! [img]images/smilies/mad.gif[/img]
Don't use your rag and go to one in Botley (recommended by a certain S'ton Dealer) (yeah, ok, so I'm not as brave as you ) as they were just as crap - inso much as they actually had our car for 3 months and I was out with the touch up pen today - only 6 months later...oh course I'm willing to provide info to people off hte board - just drop me an e-mail Good luck matey
Give 'em hell! [img]images/smilies/mad.gif[/img]
15 February 2003, 09:58 PM
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I must just say....
Sorry about all the spelling mistakes, i must have been getting in a rage just thinking about it.
For your information, if you ever go to buy a 51 Reg Blue 1.2 Corsa, beware; it may be smoking a bit, the suspension may be shot, the tyres will be shot, the hand brake may be worn out, the drive shafts may be well worn, the engine mounts may need replacing,it may have a slight dent in the floor. but you can red line it in every gear and it does get up to just under 115 mph on a very long run ( but tends to die of a bit after 12 miles of being flat out in 5th)
DIE YOU B*****D CORSA!!!!!
Sorry about all the spelling mistakes, i must have been getting in a rage just thinking about it.
For your information, if you ever go to buy a 51 Reg Blue 1.2 Corsa, beware; it may be smoking a bit, the suspension may be shot, the tyres will be shot, the hand brake may be worn out, the drive shafts may be well worn, the engine mounts may need replacing,it may have a slight dent in the floor. but you can red line it in every gear and it does get up to just under 115 mph on a very long run ( but tends to die of a bit after 12 miles of being flat out in 5th)
DIE YOU B*****D CORSA!!!!!
15 February 2003, 10:03 PM
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sorry to hear about the mess - hate it when a small 'ding' turns into a total trauma.
btw - the thread should probably stay as I can't see any defamatory comment on your part, just a statement of events ....
hope it gets sorted.
btw - the thread should probably stay as I can't see any defamatory comment on your part, just a statement of events ....
hope it gets sorted.
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15 February 2003, 10:20 PM
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This is your story...why should it be deleted????? best thing to do would be to phone them and let them know you have a post about the problem here. Call the owner and let him see it.
Im suprised you didnt take the car elsewhere.
Good luck
Im suprised you didnt take the car elsewhere.
Good luck
15 February 2003, 10:20 PM
#9
*(but tends to die of a bit after 12 miles of being flat out in 5th)*
oh my aching cheeks ..
*( DIE YOU B*****D CORSA!!!!!)*
Oh really histerical ,seriously,
I can really imagine your frustation and anger bieng ruthlessly inflicted upon that humble corsa with a righteous vengance.
oh my aching cheeks ..
*( DIE YOU B*****D CORSA!!!!!)*
Oh really histerical ,seriously,
I can really imagine your frustation and anger bieng ruthlessly inflicted upon that humble corsa with a righteous vengance.
15 February 2003, 10:22 PM
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so just to confim it was 'WEBBERS BODY SHOP' LOL..!!
Hard luck mate... this is what alot in insurance approved places try to get away with, minimum work for maximum price..!
Dan
Hard luck mate... this is what alot in insurance approved places try to get away with, minimum work for maximum price..!
Dan
16 February 2003, 01:23 AM
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if this accident was not your fault, which it sound like then i would personally take a different approach
write to the insurance company, explaining (perhaps in more diplomatic terms) what your complaint is, explain to them that as the accident was not your fault, and you are entitled to a LIKE FOR LIKE CAR as a replacment whilst the car is delivered, then you will be seeking compensation from them.
Explain how p155ed off you are with the aformentioned garage and how they have treated you.
Request prompt attention and settlement within 7 days or you report it to the insurance ombusdman, and also see if the repair garage is a member of any trade association such as the body repairers association etc, and report them to the body, stating that you were verbally abused and that they are not interested in your repair.
you should at least get some cash out of it, and possibably get the garage stitched up as well
R
write to the insurance company, explaining (perhaps in more diplomatic terms) what your complaint is, explain to them that as the accident was not your fault, and you are entitled to a LIKE FOR LIKE CAR as a replacment whilst the car is delivered, then you will be seeking compensation from them.
Explain how p155ed off you are with the aformentioned garage and how they have treated you.
Request prompt attention and settlement within 7 days or you report it to the insurance ombusdman, and also see if the repair garage is a member of any trade association such as the body repairers association etc, and report them to the body, stating that you were verbally abused and that they are not interested in your repair.
you should at least get some cash out of it, and possibably get the garage stitched up as well
R
16 February 2003, 06:13 AM
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Thanks for the comments guys, i have to say that i did have a laugh at the comments of Matty01
Luke, i did ask Ford Insure about taking it somewhere else, they said that WEBBERS BODY SHOP was the only registered body shop in the area for them.
Rich Tee, I think i may take up the options that you may mentioned, thanks for the advise.
As for sending the link to the body shop, i think i may just do this once i have the car back.
I have just read through my post again and i don't think i have really given the full picture of all the real hassle that i have received from WEBBERS BODY SHOP, in fact it was a lot more long winded than what i have written about.
I forgot to mention that the day i rang WEBBERS BODY SHOP before the car finally went in for repair i said to them "as i have had so much hassle from WEBBERS BODY SHOP would you grind out the little rust on the tail gate and paint over it" (this bit of bubble paint work is about the size of a 5 pence) the reply i got was "We don't do rust" (they don't do a lot off anything i believe)
After reading through the thread i was just wondering who would now use this named body shop for the repairs on their pride and joy??????
Luke, i did ask Ford Insure about taking it somewhere else, they said that WEBBERS BODY SHOP was the only registered body shop in the area for them.
Rich Tee, I think i may take up the options that you may mentioned, thanks for the advise.
As for sending the link to the body shop, i think i may just do this once i have the car back.
I have just read through my post again and i don't think i have really given the full picture of all the real hassle that i have received from WEBBERS BODY SHOP, in fact it was a lot more long winded than what i have written about.
I forgot to mention that the day i rang WEBBERS BODY SHOP before the car finally went in for repair i said to them "as i have had so much hassle from WEBBERS BODY SHOP would you grind out the little rust on the tail gate and paint over it" (this bit of bubble paint work is about the size of a 5 pence) the reply i got was "We don't do rust" (they don't do a lot off anything i believe)
After reading through the thread i was just wondering who would now use this named body shop for the repairs on their pride and joy??????
16 February 2003, 10:27 AM
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Make sure(...if this repair is being done on the insurance) that you tkae it up with your insurance company too. A good story and we are aware of the frustration these places cause too. No one does their job anymore in the service industry.
Tim
Tim
16 February 2003, 11:31 AM
#17
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just a couple of things to note..........
i am led to believe (from past problems, personally) that the insurance ombudsman ONLY deals with complaints you have with your own insurance company and NOT with third party.......!!!!!!!
also, despite what most insurers will tell you, you are perfectly within your rights to take the vehicle to a repairer of YOUR CHOICE - however, be aware if you then encounter problems it will obviously be on your own......
alyn - as performance
i am led to believe (from past problems, personally) that the insurance ombudsman ONLY deals with complaints you have with your own insurance company and NOT with third party.......!!!!!!!
also, despite what most insurers will tell you, you are perfectly within your rights to take the vehicle to a repairer of YOUR CHOICE - however, be aware if you then encounter problems it will obviously be on your own......
alyn - as performance
16 February 2003, 04:10 PM
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As far as I'm aware, the black resin bumper panel is still available from subaru, as it is a popular item and is still being requested. So try another dealer, perhaps even get them to check stock and part number.
As for the ***t repair, what have your own insurance company said about it, have they arranged for the inspecting engineer to take a look at it? If not, then why not? He is the guy to contact and your best defence.
I would also check the front of the bodyshop for any "association signs", then give then a call and let then know about your problems, as they may also be able to help you against the bodyshop, as it is in their interests to maintain standards.
As for the ***t repair, what have your own insurance company said about it, have they arranged for the inspecting engineer to take a look at it? If not, then why not? He is the guy to contact and your best defence.
I would also check the front of the bodyshop for any "association signs", then give then a call and let then know about your problems, as they may also be able to help you against the bodyshop, as it is in their interests to maintain standards.
20 February 2003, 09:35 PM
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My Uncle owns WEBBERS BODY SHOP.................................
Great story....how many of us have been in the same situation??
Hope you get it sorted.
Great story....how many of us have been in the same situation??
Hope you get it sorted.
21 February 2003, 02:32 PM
#22
I would have lost my rag a long time ago. You really are a most patient person!
So long as its not in bits, why not just go down there and pick it up so you can take it somewhere you trust? Can't believe you have to go through so much aggro for a no-fault accident.
Good luck anyway.
Suresh
So long as its not in bits, why not just go down there and pick it up so you can take it somewhere you trust? Can't believe you have to go through so much aggro for a no-fault accident.
Good luck anyway.
Suresh
21 February 2003, 03:33 PM
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I know what your going through, my car was in a light accident, it was in for 9 months with a short 3 week break in the middle. I havent got time this year to write it, but all I can say is, if any Scooby owners ever want there car repaired
DONT USE CAR CARE WORKS in Bovingdon Nr Hemel Hempsted
They are the biggest bodgers I have ever seen. They deal in Aston Martins, during one of many rows when questioning the fact the car was 2 colours, the headlights didnt fit, the grill fell off when you opened the bonnet that also didnt fit.
I said if it was an Aston you wouldn't do work as bad as that, there reply.... you would be surprised at what we get away with..... says it all !!
DONT USE CAR CARE WORKS in Bovingdon Nr Hemel Hempsted
They are the biggest bodgers I have ever seen. They deal in Aston Martins, during one of many rows when questioning the fact the car was 2 colours, the headlights didnt fit, the grill fell off when you opened the bonnet that also didnt fit.
I said if it was an Aston you wouldn't do work as bad as that, there reply.... you would be surprised at what we get away with..... says it all !!
25 February 2003, 12:05 PM
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Latest Update............
I have just had a phone call from MARK at WEBBERS BODY SHOP in BASINGSTOKE, to say.
"We have got your Bumper trim in now, can you please come in and have a look to tell us if you think it is the right one"
Do you think it is worth charging for the fuel of running around now???
I have just had a phone call from MARK at WEBBERS BODY SHOP in BASINGSTOKE, to say.
"We have got your Bumper trim in now, can you please come in and have a look to tell us if you think it is the right one"
Do you think it is worth charging for the fuel of running around now???
27 February 2003, 11:13 AM
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Latest Update...........
I was called down to WEBBERS BODY SHOP yesterday to have a look at the new plastic trim that they propose to fit on the rear bumper, Surprise, Surprise it's the wrong one.
They have got a trim for an Impreza estate!!!!
I have come to the decision now that they are to fit the old one but put the mop over it to try and loose some of the scratches, anything just to get the bloody car back now.
Whilst i was there, they asked if i could get it started as it will not start for them, I had to tell them that it runs better if there is Petrol in it.
DON'T ASK ME WHERE THE PETROL HAS GONE WHILST IT HAS BEEN IN WEBBERS BODY SHOP!!!!!!
I have just had a phone call from WEBBERS BODY SHOP asking "did you take the keys with you yesterday as we can't find them"
Yes, thats right, they have now lost the keys for the car...
What a Bunch of W*****s
But they did say that i would have the car back by the weekend, we waiti and see.......
I was called down to WEBBERS BODY SHOP yesterday to have a look at the new plastic trim that they propose to fit on the rear bumper, Surprise, Surprise it's the wrong one.
They have got a trim for an Impreza estate!!!!
I have come to the decision now that they are to fit the old one but put the mop over it to try and loose some of the scratches, anything just to get the bloody car back now.
Whilst i was there, they asked if i could get it started as it will not start for them, I had to tell them that it runs better if there is Petrol in it.
DON'T ASK ME WHERE THE PETROL HAS GONE WHILST IT HAS BEEN IN WEBBERS BODY SHOP!!!!!!
I have just had a phone call from WEBBERS BODY SHOP asking "did you take the keys with you yesterday as we can't find them"
Yes, thats right, they have now lost the keys for the car...
What a Bunch of W*****s
But they did say that i would have the car back by the weekend, we waiti and see.......
27 February 2003, 12:01 PM
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Webbers Body Shop sound like a real bunch of clueless *****.....hope you get your car back. if I was you I'd check it over very carefully as they will probably have fcucked someting ele up as well. Why do these kinds of ***** get away with shafting us like this?
27 February 2003, 01:14 PM
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Lol Id refute to let the c*nts touch my car and demand to use a reputable bodyshop of my choice. What a waste of space they seem to be. Amazes me how these people are still in business.
27 February 2003, 09:49 PM
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Sorry Mate
But you must now start to take some of the blame......
Most would have gone mad. Demanded a rep from the insurance company attend a meeting at the garage And tell them what has been going on.. Then arrange for the car to be taken to the nearest Subaru dealer to be fixed. Charge for all your wasted time.
But you must now start to take some of the blame......
Most would have gone mad. Demanded a rep from the insurance company attend a meeting at the garage And tell them what has been going on.. Then arrange for the car to be taken to the nearest Subaru dealer to be fixed. Charge for all your wasted time.