druddle

Has anyone else that uses an ntlworld cable modem had problems connecting today and last night ?? I got connected this morning, downloaded mail and then the "activity" and "receive" lights went out on the cable modem.

Now it just sits there with the "send" light on. I have rebooted, flushed arp table, checked ethernet card driver which is fine and there is definitely a "link up" light on the cable modem when i connect the ethernet cable.

Looks like either a modem problem or a supply problem......

carl

Cable modem problems are usually localized. It's working fine here, but was a nightmare a couple of weeks ago.

All I can find on their service status page is:

28 May 2002
08:44:00 Broadband Set Top Box Fault
Cuctomers in the Oldham and Norwich areas may currently be unable to access the internet through their set tob box service. This is due to a technical issue , and our engineers are working towards a resolution.

27 May 2002
22:02:00 Ntl Broadband Cable Modem Service
Broadband Cable Modem customers in Hartlepool and surrounding areas may currently be unable to access the service. This is due to a technical fault. Our engineers are aware and are working towards a resolution.

super_si

Our went **** up over the weekend!lost all channels

druddle

Have been on hold to cable modem support line for 20 mins now. Grrrrrrrrrrrrrrr [img]images/smilies/mad.gif[/img]

druddle

Got through and it seems that my modem has been registered on the wrong server. This has been put right by the networks specialist i spoke to.

Amusing part of the conversation was when i told him i flushed the arp table (arp -d) to see if Win2k could get the info again and he said "whats an arp table".

super_si

My dads sick of it were dumping NTL just dont know what we can use in Yorkshire

druddle

In 2 years of having the cable modem this is the first problem i have had with it.

super_si

Coupled with Digital problems aswell we've had it cable for over 4years!

HHxx

My cable modem fell offline last night about 10.30. Have lost internet access and tv [img]images/smilies/mad.gif[/img]

Gonna be phoning them later this afternoon to see what is happening. If they don't answer the phone quicker than 2 hours, I'm gonna pull their connection at Telehouse............

druddle

Hahaha - vive la revolution !! Go HHxx

Tiggs

i called the 2 months ago to see what i need to do with a house/account move- they said they would call back within 48 hrs to discuss it with me- i called after a week of nothing- they said 48hrs again! that same conversation has now happened 6 times! at present i am 29 hrs into my latest 48! i move on fri!

T

druddle

Tiggs - its a mare when you move !! They cannot transfer youre old account details between address, so you have to set up a new direct debit for telephone, cable modem, etc.

Only thing is, they rely on you having a crystal ball to know this. And then have the cheek to send you a bill after you havent paid the new direct debit for 2 months. And then get offended when i unload with both barrels at them

Tiggs

what? NTL behave like morons? you jest!

HGV1 Driver

NEVER HAD ANY PROBLEMS WITH NTL/NTLWORLD (TOUCH WOOD) EVEN GOT UK GOLD AND MTV FOR FREE THIS MONTH!!!!!!!!!!!.

MUCH CHEAPER BILLS THAN B.T. TOO.

JON.