BT - Thanks Guys
17 January 2002, 04:34 PM
#1
Happily minding my own business couple of hours ago & on the phone to another bbs'er when - fizz, crackle, silence - my Home Highway dies [img]images/smilies/mad.gif[/img]
Normally that means about a 10 day repair cycle (for some reason where I am is devoid of engineers usually
) during which I'm unable to get on the net or make calls, except via dodgy connection mobile phone 
As I'm currently enforced at home, this was going to be a problem for me, so I wrapped up & went outside to the phonebox for the first time in 5 days
As I crossed the road, I happened to notice a couple of BT vans at the end of it, so put 2+2 together & went off for a chat 
One of them turned up about 10 mins later & we had a scout round internally, then he stuck a signal generator on it & off he went again. Anyhow, to cut story short, fault was located at another engineer's site 1/2 mile away and was fixed
I'm now very happy as it means I'm back on line & can try & do a bit of work ( ) which has been piling up.
In an ideal world, it shouldn't have happened, but it did and the engineer & his m8s rushed around to get it sorted as quick as possible. I'd still be in the queing system otherwise
Thanks guys
Normally that means about a 10 day repair cycle (for some reason where I am is devoid of engineers usually
) during which I'm unable to get on the net or make calls, except via dodgy connection mobile phone As I'm currently enforced at home, this was going to be a problem for me, so I wrapped up & went outside to the phonebox for the first time in 5 days
As I crossed the road, I happened to notice a couple of BT vans at the end of it, so put 2+2 together & went off for a chat One of them turned up about 10 mins later & we had a scout round internally, then he stuck a signal generator on it & off he went again. Anyhow, to cut story short, fault was located at another engineer's site 1/2 mile away and was fixed
I'm now very happy as it means I'm back on line & can try & do a bit of work (
) which has been piling up.In an ideal world, it shouldn't have happened, but it did and the engineer & his m8s rushed around to get it sorted as quick as possible. I'd still be in the queing system otherwise
Thanks guys
17 January 2002, 04:51 PM
#2
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Direct Action like that is normally the best way with BT, things get 'lost' in there system for years!
I had a call from BT Wholesale yesterday asking when i wanted to put my 900 ISDN lines live!!
These had been ordered 12 months ago and then canceled before the installation.
I had a call from BT Wholesale yesterday asking when i wanted to put my 900 ISDN lines live!!
These had been ordered 12 months ago and then canceled before the installation.
17 January 2002, 06:29 PM
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lucky u puff
at least yours works.
bt tell me mine is fine and keep blaming my equipment
yet they only installed it last week and my trusty 56k modem on a non bt line is working and the only reason i'm able to write this !!
BT = ?*?!*?*
steve
at least yours works.
bt tell me mine is fine and keep blaming my equipment
yet they only installed it last week and my trusty 56k modem on a non bt line is working and the only reason i'm able to write this !!
BT = ?*?!*?*
steve
17 January 2002, 10:21 PM
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Yup, once you get around all the corporate armour, the engineer guys are pretty good.
Had an interesting discussion with an engineer a few years back about why copper ISDN-30 NTUs kept blowing up and the people in the call centre wouldn't admit a thing.
Had an interesting discussion with an engineer a few years back about why copper ISDN-30 NTUs kept blowing up and the people in the call centre wouldn't admit a thing.
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18 January 2002, 01:48 PM
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dave : dont get me started on HH [img]images/smilies/mad.gif[/img]
had it installed last week and for the past 4 days it works once.
then as soon as i have to disconnect cos of BT ISP 2 hr limit it will not reconnect til 24hrs later !!!!
constantly telling me the line is busy ?
yes i can use the analogue lines for a phone and an old 56k modem ?
lucky u r in an ADSL area.
i assume you are not using USB HH but have an idsn T/A ?
interesting u say u have seen a recent deterioration ? wot sort of stuff has been happening ?
had it installed last week and for the past 4 days it works once.
then as soon as i have to disconnect cos of BT ISP 2 hr limit it will not reconnect til 24hrs later !!!!
constantly telling me the line is busy ?
yes i can use the analogue lines for a phone and an old 56k modem ?
lucky u r in an ADSL area.
i assume you are not using USB HH but have an idsn T/A ?
interesting u say u have seen a recent deterioration ? wot sort of stuff has been happening ?
18 January 2002, 02:02 PM
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All Anytime/Surftime products ISDN or PSTN will vary with throughput and connections from exchange to exchange depending on local congestion etc. It probably means locally there are now more users than there are. My freeserve was not great to start with but I noticed a step change later which I assume was some extra local capacity. Attempting to correlate throughput and channel availabilty across the country will not in itself be very usefull.
Steve
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Steve
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