Telewest (blueyonder) customers ??
26 November 2006, 04:54 PM
#1
Telewest (blueyonder) customers ??
Thought as my car knowledge sucks I'd offer my help to anyone with issue with cable broadband.
I work for Telewest technical support so hit me up if you have any questions or issues with your connection.
I work for Telewest technical support so hit me up if you have any questions or issues with your connection.
26 November 2006, 06:03 PM
#2
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No issues with broadband, currently 10Meg and has been faultless for the past couple of years.
But how do I get TV Drive without the 75 quid fee?
Is there some keyword I can use as they keep refusing to do it for nothing?
But how do I get TV Drive without the 75 quid fee?
Is there some keyword I can use as they keep refusing to do it for nothing?
26 November 2006, 06:09 PM
#3
Originally Posted by HankScorpio
No issues with broadband, currently 10Meg and has been faultless for the past couple of years.
But how do I get TV Drive without the 75 quid fee?
Is there some keyword I can use as they keep refusing to do it for nothing?
But how do I get TV Drive without the 75 quid fee?
Is there some keyword I can use as they keep refusing to do it for nothing?
tell them your from Scoobynet
26 November 2006, 06:13 PM
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Originally Posted by pimmo2000
Thought as my car knowledge sucks I'd offer my help to anyone with issue with cable broadband.
I work for Telewest technical support so hit me up if you have any questions or issues with your connection.
I work for Telewest technical support so hit me up if you have any questions or issues with your connection.
Will make a note: from my painful experiences the help line has never helped! Just tells me to turn things on and off, and says it doesn't support Macs or any of the sofware I run on it...
26 November 2006, 06:22 PM
#5
Originally Posted by Freelance Badger
Will make a note: from my painful experiences the help line has never helped! Just tells me to turn things on and off, and says it doesn't support Macs or any of the sofware I run on it...
You must have called the wrong number as we do support MACs!
Only things we dont support are things we dont supply!
We supply yourt internet connection so unless your pc is broke, we are there to get you online.
We Dont support third party routers, but would you ask Ford for a free service on your Scooby ?
26 November 2006, 08:35 PM
#6
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Originally Posted by pimmo2000
You must have called the wrong number as we do support MACs!
Only things we dont support are things we dont supply!
We supply yourt internet connection so unless your pc is broke, we are there to get you online.
We Dont support third party routers, but would you ask Ford for a free service on your Scooby ?
Only things we dont support are things we dont supply!
We supply yourt internet connection so unless your pc is broke, we are there to get you online.
We Dont support third party routers, but would you ask Ford for a free service on your Scooby ?
Well to be honest not tried for a while - tend to sort things without them thesedays - number I was calling: 0845 142 4422
26 November 2006, 08:42 PM
#7
Originally Posted by Freelance Badger
Well to be honest not tried for a while - tend to sort things without them thesedays - number I was calling: 0845 142 4422
Thats the number mate, you might find you get though to India, probably best hangin up and trying again, although they are nice people they aint got a clue and can't really grasp the issue most of the time.
Seriously though any problems let me know I'lll see if I can help.
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26 November 2006, 09:11 PM
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Originally Posted by pimmo2000
Thought as my car knowledge sucks I'd offer my help to anyone with issue with cable broadband.
I work for Telewest technical support so hit me up if you have any questions or issues with your connection.
I work for Telewest technical support so hit me up if you have any questions or issues with your connection.
nowt to do with my connection but can you tell me how I can go wireless? I posted such a request for info in here a while back but got lots of conflicting opinions about what kit you need if you're with telewest so I gave up
26 November 2006, 09:14 PM
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Broadbandbuyer.co.uk | Wireless Broadband Router
one of those, could also do the 108 meg ones as well
avoid Belking like the plague
id go for this
Broadbandbuyer.co.uk | Linksys WRT54GL 54Mbps Broadband Wireless-G Linux Router
also, i've set up two people at work using this one
Broadbandbuyer.co.uk | Netgear WGR614 v6 54Mbps Broadband Wireless Router
and havent heard back since, always a good sign
one of those, could also do the 108 meg ones as well
avoid Belking like the plague
id go for this
Broadbandbuyer.co.uk | Linksys WRT54GL 54Mbps Broadband Wireless-G Linux Router
also, i've set up two people at work using this one
Broadbandbuyer.co.uk | Netgear WGR614 v6 54Mbps Broadband Wireless Router
and havent heard back since, always a good sign
Last edited by mike1210; 26 November 2006 at 09:17 PM.
26 November 2006, 09:20 PM
#11
Originally Posted by Daz34
Are they gonna drop their prices/upgrade services soon as I currently pay £25 for the 4mb service which is starting to look a bit pricey?
As for price changes, Virgin have taken over so expect to see the difference in the new year !!
26 November 2006, 09:21 PM
#12
Originally Posted by brumdaisy
hello
nowt to do with my connection but can you tell me how I can go wireless? I posted such a request for info in here a while back but got lots of conflicting opinions about what kit you need if you're with telewest so I gave up
nowt to do with my connection but can you tell me how I can go wireless? I posted such a request for info in here a while back but got lots of conflicting opinions about what kit you need if you're with telewest so I gave up
Any Cable router will work fine. Remember to obtain automatically and dont enter a username and password
You need two things
A wireless cable router
A wireless receiver !
27 November 2006, 12:10 AM
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I have been a customer of Telewest for the past 4 or 5 years. I currently pay for a 10mb connection, although I have never managed to prove that I can obtain such download speeds.
Is there a url that you can provide me with that engineers may use to check download speeds with a semi-large file. When Telewest used to host games servers all the maps and stuff used to be hosted. Engineers would use these large maps to check download speeds.
My biggest problem, consistently with Telewest as with all customers is average time in queue on the technical support line. Telewest are obviously aware of these terrible wait times. Abandoned calls must be 10 times higher than calls that are actually offered and answered by advisors / agents. I would not take any comments from Telewest about customer service seriously until I can get through to an agent in less than 20 minutes. Telewest is ok'ish when it is working. When it is not you have had it.
Is there a url that you can provide me with that engineers may use to check download speeds with a semi-large file. When Telewest used to host games servers all the maps and stuff used to be hosted. Engineers would use these large maps to check download speeds.
My biggest problem, consistently with Telewest as with all customers is average time in queue on the technical support line. Telewest are obviously aware of these terrible wait times. Abandoned calls must be 10 times higher than calls that are actually offered and answered by advisors / agents. I would not take any comments from Telewest about customer service seriously until I can get through to an agent in less than 20 minutes. Telewest is ok'ish when it is working. When it is not you have had it.
27 November 2006, 06:56 AM
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If you get hold of one of the newsgroup readers on a trial and point at TW servers, you'll get a good reading of bandwidth.
Configure multiple connections and hit a number of groups for header updates and you'll see what it can do.
I get a full 10 (1.17Mb/sec) but the web speed tests barely show over 7
Configure multiple connections and hit a number of groups for header updates and you'll see what it can do.
I get a full 10 (1.17Mb/sec) but the web speed tests barely show over 7
27 November 2006, 11:17 AM
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Originally Posted by Daz34
Are they gonna drop their prices/upgrade services soon as I currently pay £25 for the 4mb service which is starting to look a bit pricey?
Although I was paying £25 a month for a 2meg connection up until 2 months ago!
27 November 2006, 06:56 PM
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Originally Posted by pimmo2000
Early next year Telewest are releasing a home wireless kit again as the last one was so ****e.
Any Cable router will work fine. Remember to obtain automatically and dont enter a username and password
You need two things
A wireless cable router
A wireless receiver !
Any Cable router will work fine. Remember to obtain automatically and dont enter a username and password
You need two things
A wireless cable router
A wireless receiver !
28 November 2006, 12:44 AM
#21
Originally Posted by auto scooby
I have been a customer of Telewest for the past 4 or 5 years. I currently pay for a 10mb connection, although I have never managed to prove that I can obtain such download speeds.
Is there a url that you can provide me with that engineers may use to check download speeds with a semi-large file. When Telewest used to host games servers all the maps and stuff used to be hosted. Engineers would use these large maps to check download speeds.
My biggest problem, consistently with Telewest as with all customers is average time in queue on the technical support line. Telewest are obviously aware of these terrible wait times. Abandoned calls must be 10 times higher than calls that are actually offered and answered by advisors / agents. I would not take any comments from Telewest about customer service seriously until I can get through to an agent in less than 20 minutes. Telewest is ok'ish when it is working. When it is not you have had it.
Is there a url that you can provide me with that engineers may use to check download speeds with a semi-large file. When Telewest used to host games servers all the maps and stuff used to be hosted. Engineers would use these large maps to check download speeds.
My biggest problem, consistently with Telewest as with all customers is average time in queue on the technical support line. Telewest are obviously aware of these terrible wait times. Abandoned calls must be 10 times higher than calls that are actually offered and answered by advisors / agents. I would not take any comments from Telewest about customer service seriously until I can get through to an agent in less than 20 minutes. Telewest is ok'ish when it is working. When it is not you have had it.
Due to the joining of Telewest and NTL a lot of Advisors thought their jobs were at risk and jumped ship.
At the moment there is a huge employment drive to get call waiting times to 30 seconds.
The waiting times for us now are averaging 4 minutes. Call after 9pm or before 3pm and your good for a few second wait.
The only issue is the Indian call centers, they do annoy a lot of customers who then take it out on me
As for testing download speeds we now use gamefiles.blueyonder.co.uk d/l two files of a large size and add the speeds together
2mb your looking at 200kb
4mb 400kb
10mb at least 1mb per second !
Hope this helps
28 November 2006, 12:46 AM
#22
Originally Posted by DaveL001
i pay for a 4mb connection, but sometimes only get 1.2 why is this??
I'm assuming you mean 120kb ??
This would be a high utilisation issue and you need to record the times your getting this and contact us.
28 November 2006, 04:14 PM
#26
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Pimmo,
I will try the gamefiles d/l tonight when I get home. As a matter of interest why would I need two download sessions would I not get a indicative speed from just one large file download.
Also are you based at Knowsley or Liverpool. I currently employ 2 ex Telewest employees. One a CSM and one Tester.
I will try the gamefiles d/l tonight when I get home. As a matter of interest why would I need two download sessions would I not get a indicative speed from just one large file download.
Also are you based at Knowsley or Liverpool. I currently employ 2 ex Telewest employees. One a CSM and one Tester.
29 November 2006, 12:08 AM
#27
Originally Posted by auto scooby
Pimmo,
I will try the gamefiles d/l tonight when I get home. As a matter of interest why would I need two download sessions would I not get a indicative speed from just one large file download.
Also are you based at Knowsley or Liverpool. I currently employ 2 ex Telewest employees. One a CSM and one Tester.
I will try the gamefiles d/l tonight when I get home. As a matter of interest why would I need two download sessions would I not get a indicative speed from just one large file download.
Also are you based at Knowsley or Liverpool. I currently employ 2 ex Telewest employees. One a CSM and one Tester.
Two files gives you more of a chance of max download speed, for example if loads of people are using one, or if for some reason the server is holding back.
Your connection will split equally between the two and thus give you a better speed reading
29 November 2006, 11:53 AM
#29
Originally Posted by Hanley
pimmo
Do you know when the 20MB connection is due out??
Do you know when the 20MB connection is due out??
Basically unlike ADSL cable has the possibliy of stupid speeds, well above 20mb, the issue is the UBRs. In the new year there are starting to upgrade them so at a guess I'd say late next year