NTL Broadband Customer Service
09 January 2004, 10:47 AM
#1
Scooby Regular
Thread Starter
Join Date: Jul 2002
Posts: 1,933
Likes: 0
Received 0 Likes
on
0 Posts
Ok, so the actual issue hasn't been sorted yet (looking like it's a problem with the PC) but the customer service has been very good.
They spent a while on the phone trying various things before concluding there was a problem and saying I would get a call within 24hrs to arrange an engineer's visit. They called back well within the time specified, and arranged an engineer for the next morning. He turned up on time, did what he could to prove the line was ok (it is) and then passed me on to a techy on the phone who then spent a goodly amount of time before we proved where the issue is.
So, no other reason for posting other than to say well done. It's all to easy to only post when you want to rant (I know I've done it!
).
Iain
They spent a while on the phone trying various things before concluding there was a problem and saying I would get a call within 24hrs to arrange an engineer's visit. They called back well within the time specified, and arranged an engineer for the next morning. He turned up on time, did what he could to prove the line was ok (it is) and then passed me on to a techy on the phone who then spent a goodly amount of time before we proved where the issue is.
So, no other reason for posting other than to say well done. It's all to easy to only post when you want to rant (I know I've done it!
).Iain
09 January 2004, 10:52 AM
#2
Scooby Regular
Join Date: May 2000
Location: MY00,MY01,RX-8, Alfa 147 & Focus ST :-)
Posts: 10,371
Likes: 0
Received 0 Likes
on
0 Posts
Glad I was sitting down when I read this thread Iain Makes a change. I've had mixed results with NTL, so this is good to see.
Chris
Makes a change. I've had mixed results with NTL, so this is good to see.Chris
Trending Topics
Thread
Thread Starter
Forum
Replies
Last Post
Mattybr5@MB Developments
Full Cars Breaking For Spares
12
18 November 2015 07:03 AM
Pro-Line Motorsport
Car Parts For Sale
0
27 September 2015 11:19 AM