Whats this mean???
29 May 2003, 01:56 PM
#3
Scooby Regular
From Microsoft:
SYMPTOMS
When you try to save or close a Microsoft Word document, you may receive the following error message:
Run-time error!
Program C:\Program Files\Microsoft Office\Office10\Winword.exe
abnormal program termination
CAUSE
This problem may occur if one of the following conditions is true:
The Normal.dot template is corrupted.
-or-
One of the following add-in programs is corrupted:
Palmapp.dot
Navnc.dot
Dictation.dot
Word In Works Suite
Wrdemo.dot
Eastern European Font
-or-
The Norton AntiVirus Office plug-in (OfficeAV.dll) is corrupted.
RESOLUTION
To resolve this problem, use one of the following methods. Method 1 is the most generic resolution for this problem. Method 2 may resolve the issue if one of the add-in programs that is mentioned in the "Cause" section is installed on your computer. Use the method that is appropriate for your situation.
Method 1: Rename the Normal Template
NOTE: Renaming Normal.dot, a global template, resets options to their default settings. These options include custom styles, custom toolbars, macros, and AutoText entries. For this reason, Microsoft strongly recommends that you do not delete your Normal.dot file.
Certain configurations can create more than one Normal.dot file. These configurations include multiple versions of Word on the same computer and several workstation installations on the same computer. In these situations, be sure to rename the correct copy of Normal.dot.
IMPORTANT NOTE: Do not use this procedure until you have read and completed the steps in the following article in the Microsoft Knowledge Base:
289506 HOW TO: Install and Use the Support.dot Template in Microsoft Word 2002
To rename the Normal.dot template, see the instructions in the following Microsoft Knowledge Base article:
319154 HOW TO: Rename the Normal.dot Global Template for Word 2002
Method 2: Remove the Word in Works Suite Add-in
To remove the add-in, follow these steps.
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Insert Works Suite Disc 1 into the CD-ROM or DVD-ROM drive. Hold down the SHIFT key to prevent the program from starting automatically.
Click Start, and then click Control Panel.
Double-click Add or Remove Programs.
In the left pane, click Change or Remove Programs.
In the list of currently installed programs, click Word in Works Suite Add-in, and then click Change/Remove.
Follow the instructions on the screen to remove the Add-in.
Note Repeat steps 2-6 to remove any other user-installed add-ins. Contact the add-in manufacturer for more information.
Method 3: Norton AntiVirus 2003, Norton SystemWorks 2003, Norton AntiVirus 2002, or Norton SystemWorks 2002 Is Installed
Disable the Norton AntiVirus Office plug-in program:
Start Norton AntiVirus. To do this, click Start, point to All Programs, point to Norton AntiVirus, and then click Norton AntiVirus 2002. Note If you installed Norton AntiVirus as part of the Norton SystemWorks 2002 program, click Start, point to All Programs, point to Norton SystemWorks, point to Norton AntiVirus, and then click Norton AntiVirus 2002.
Click Options (in Norton SystemWorks 2002, click Options, and then click Norton AntiVirus).
Under Other, click Miscellaneous.
Under How to keep Microsoft Office documents protected, click to clear the Enable Office Plug-in check box, and then click OK.
Restart the computer.
Phewf!
Edit for formatting
[Edited by Miles - 5/29/2003 1:57:43 PM]
SYMPTOMS
When you try to save or close a Microsoft Word document, you may receive the following error message:
Run-time error!
Program C:\Program Files\Microsoft Office\Office10\Winword.exe
abnormal program termination
CAUSE
This problem may occur if one of the following conditions is true:
The Normal.dot template is corrupted.
-or-
One of the following add-in programs is corrupted:
Palmapp.dot
Navnc.dot
Dictation.dot
Word In Works Suite
Wrdemo.dot
Eastern European Font
-or-
The Norton AntiVirus Office plug-in (OfficeAV.dll) is corrupted.
RESOLUTION
To resolve this problem, use one of the following methods. Method 1 is the most generic resolution for this problem. Method 2 may resolve the issue if one of the add-in programs that is mentioned in the "Cause" section is installed on your computer. Use the method that is appropriate for your situation.
Method 1: Rename the Normal Template
NOTE: Renaming Normal.dot, a global template, resets options to their default settings. These options include custom styles, custom toolbars, macros, and AutoText entries. For this reason, Microsoft strongly recommends that you do not delete your Normal.dot file.
Certain configurations can create more than one Normal.dot file. These configurations include multiple versions of Word on the same computer and several workstation installations on the same computer. In these situations, be sure to rename the correct copy of Normal.dot.
IMPORTANT NOTE: Do not use this procedure until you have read and completed the steps in the following article in the Microsoft Knowledge Base:
289506 HOW TO: Install and Use the Support.dot Template in Microsoft Word 2002
To rename the Normal.dot template, see the instructions in the following Microsoft Knowledge Base article:
319154 HOW TO: Rename the Normal.dot Global Template for Word 2002
Method 2: Remove the Word in Works Suite Add-in
To remove the add-in, follow these steps.
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Insert Works Suite Disc 1 into the CD-ROM or DVD-ROM drive. Hold down the SHIFT key to prevent the program from starting automatically.
Click Start, and then click Control Panel.
Double-click Add or Remove Programs.
In the left pane, click Change or Remove Programs.
In the list of currently installed programs, click Word in Works Suite Add-in, and then click Change/Remove.
Follow the instructions on the screen to remove the Add-in.
Note Repeat steps 2-6 to remove any other user-installed add-ins. Contact the add-in manufacturer for more information.
Method 3: Norton AntiVirus 2003, Norton SystemWorks 2003, Norton AntiVirus 2002, or Norton SystemWorks 2002 Is Installed
Disable the Norton AntiVirus Office plug-in program:
Start Norton AntiVirus. To do this, click Start, point to All Programs, point to Norton AntiVirus, and then click Norton AntiVirus 2002. Note If you installed Norton AntiVirus as part of the Norton SystemWorks 2002 program, click Start, point to All Programs, point to Norton SystemWorks, point to Norton AntiVirus, and then click Norton AntiVirus 2002.
Click Options (in Norton SystemWorks 2002, click Options, and then click Norton AntiVirus).
Under Other, click Miscellaneous.
Under How to keep Microsoft Office documents protected, click to clear the Enable Office Plug-in check box, and then click OK.
Restart the computer.
Phewf!
Edit for formatting
[Edited by Miles - 5/29/2003 1:57:43 PM]
29 May 2003, 06:08 PM
#6
Scooby Regular
Get a copy of normal.dot off another machine, or post what Office version you have here and we can email you a copy. I'm using Office 11 Beta.....
29 May 2003, 06:40 PM
#7
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I use MS Works 2002, just found an “auto detect and repair” thingy. Well I ran it anyway and it seemed to do something dont know what, so ill just have to wait and see if it happens again.
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29 May 2003, 06:50 PM
#8
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If you are on 2k/xp, it is highly likely that your normal.dot is in a hidden area, this is where you can expect to find it:
C:\Documents and Settings\XXX\Application Data\Microsoft\Templates
Where XXX is your profile name.
Cheers,
Nick
C:\Documents and Settings\XXX\Application Data\Microsoft\Templates
Where XXX is your profile name.
Cheers,
Nick
