SPJ

I have just had installed NTL Broadband, but had a problem on registration.
Part way through, I got an 'unable to display page' error.I finally managed to finish the installation, but it seems some of the process had been missed.

I cannot access email, as I don't have the password which should have been generated by the instalation process.I wonder whether during the problem, this was skipped.

I have tried reinstalling, but now the system will not accept my PID and surname combination.

Anyone else experienced this kind of problem with NTL BB?

Any ideas how I can resolve it without spending hours in a queue waiting for some assistance from NTL?

Regards
Steve

robski

yep I had same thing (8 months ago)

NTL have a problem with BB (well they did, and it looks like they still have)

once you register, your details are passed to another server that controls the normal access for users. Its this data that doesnt get passed over correctly, so the "new" server doesnt recognise you as a user (as it hasnt been given the details)

you need to speak to the BB technical team (my NTL letter had a number for them) it takes about 20 mins as they will go through a whole load of stuff with you and then try to enable you, apparently not everyone works instantly, but I was lucky

good luck, it took me 2 hours to get through to support, and I nearly missed it when I did as I was under the desk trying to plug my phone charger in as my mobile was running out of power (thank god for free offpeak calls as my nearest phone is about 15 meters from the PC)

SPJ

Robski,

Thanks for the reply.

I'd hoped to get away from ringing the Technical number as it's about 4 quid a minute during the week!!

I'm sure it'll wait till weekend.

Cheers
Steve

DominicA

try this number... Support Phone Number: 0845 650 0125

ChrisS/P1

According to my documentation, calls to tech support cost 3.95 pence per minute 8am to 6pm, less afterwards. Just as well really, as you'll probably spend best part of an hour waiting to talk to someone.

super_si

ive never used broadband email, i always have trouble setting up to, doesnt say you need to re boot!

Si

salsa-king

i had 8days of waiting for registration.....after hours on the help line fone...to no avail!!!!! in the end they said they could do nothing for me!!!!!!!!!!!!!!!!!!!!!!

ended up it being taken out and going to NTL £5 a month...ntl broad band did not work for me!

Phil

STi wanna Subaru

iTrader: (1)

Try regeristing at this address 62.253.162.131/start.html

You should then be able to set up your passwords etc. and then use that to set up your e-mail.

Guy

SPJ

Cheers for the other replies.

I have spoken to a NTL again tonight, and tried to go through the motions again.Unfortunately it didn't work, but I was told there could be some time delay before my PID could be unlocked.

I have been promised a call back, so we'll see what happens......

BTW I tried that I.P address, and that's where I got refused access.(the PID/surname screen)

Steve

PiNkEyE69

Seems I wasn't the only one.
Begining of this year I rung them up to buy into their broadband connection.
Got the DD form, filled it in and sent back
A guy came out, plumbed in the cabling, plugged in the modem, all was well.
Got onto the setup page and it asked for my username and password which would have come in my welcome pack. Didn't recieve any such pack.
Rang the technical support line who says they had no record of me on the broadband system.
As soon as I said "well, does that mean I get the cable modem and cabling for free then so I can use another ISP" they set up an account for me and we went through the motions of setting my details up. I made it very clear that I will NOT be paying for this call as it was their incompetence that caused me to ring them and they cage me a number to ring when my phone bill came through.
Go it all set up (after 2 hours on the phone) and everything was fine.
Until I recieved a mandate to pay the £25 for the months subscription.
Rang them up and said I was paying DD and had already sent the form off 3 weeks prior - you guessed it, they found no such record.
Asked them to send another DD form before the next mandate so I can set up up.
Next mandate arrives month later - still no DD form.
Rang them up again and worked my way through the management.
Finally got a DD form sent to me, filled it in and sent it back. All well now.

super_si

ive just registered now! 1st time cos i got anew router
Si