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Location: Gloucestershire, home of the lawnmower.
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My brain
Seriously, compnay wide we have a system called "Remedy" that is mainly a HelpDesk system but has KB tools. If only the HelpDesk would learn to use it.....
In our team we keep a set of web pages for each of our applications/systems we write. Each person who has a new one to add just writes a simple text document that they drop into a specific directory on the server. A service picks this up and weaves it into the relevant web page. Written in house in about 1/2 a day. Works for us.
Cheers
Ian
Seriously, compnay wide we have a system called "Remedy" that is mainly a HelpDesk system but has KB tools. If only the HelpDesk would learn to use it.....
In our team we keep a set of web pages for each of our applications/systems we write. Each person who has a new one to add just writes a simple text document that they drop into a specific directory on the server. A service picks this up and weaves it into the relevant web page. Written in house in about 1/2 a day. Works for us.
Cheers
Ian
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