Hi all,

If you have ordered a pack since December but not yet received it, your pack will be going out by the end of this week.

Some of you have experienced difficulties with requesting your pack which has been down to a tehcnical issue for which we apologise.

If you have paid for your SNPLUS subscription and entered you details and requested a pack, regardless of what the system is telling you, you have infact ordered a pack correctly and it will be dispatched by the end of the week.

Apologies for this.

Regards,
Shaun.

 

Thank you

 

Ta!

 

i've ordered one today filled in my address, any idea when i get one, can't request it yet even though i put in my address, will it still come?

 

Ralph,

Your request has not been put on for some reason.

Can you try entering your address again and then requesting the pack one more time please.

Regards,
Shaun.

 

tryed again keeps coming up with address error message, would it have something to do with the fact i'm using mozilla firefox???

 

Hi Ralph,

I dont think so as I may have another user that has the same problem. Can you please email me your username & password to shaun@scoobynet.co.uk and we will look at resolving the problem.

Regards,
Shaun.

 

I was playing with the request function around crimbo and it went '***** up' on me. Not sure if I willo have one sent or not... Can anyone confirm please?

Ta,

Ed

 

Sorry Prodrive Eddie, you have to be a SNPLUS member for receive the SNPLUS membership pack!

Not your fault.... but you wouldnt believe the number of emails we get from people asking for there membership packs when they havent actually subscribed to the membership!

Regards,
Shaun.

 

Cheers Shaun, is it best to activate my membership from the paid subscriptions object on the CP? I'm getting all sorts of weird and wonderful messages from the Request Membership Pack button!!!

Ed

 

Prodrive Eddie,

You have to first go through the PAID SUBSCRIPTIONS option to actually pay for the SNPLUS subscription. Once this has happened you are then able to request a membership pack after filling out your address details.

Regards,
Shaun.

 

Cheers Shaun, much appreciated...

Ed

 

did u get my email,

as i tryed and tryed to request this and still nothing ?

 

Ralph,

No Email.

Please ensure you send to shaun@scoobynet.co.uk

Regards,
Shaun.