Service book for Euro import
07 May 2002, 10:22 PM
#32
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m1,
You should have got a book from the supplying dealer, regardless of where you bought the car. I'm confused, if it's not an EU import then it must be a UK car????
If it's a UK or EU car then it's illegal for them to refuse to service the car....
Matt
You should have got a book from the supplying dealer, regardless of where you bought the car. I'm confused, if it's not an EU import then it must be a UK car????
If it's a UK or EU car then it's illegal for them to refuse to service the car....
Matt
09 May 2002, 11:44 AM
#33
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MC,
Nobles were OK apart from the fact they refused to stamp my book! You will get a headed Nobles cover sheet for the service detailing what was done by them so you will have a record of this. Matt is right - it would be illegal for the garage in Perth to refuse to service the car if it is sourced from within Europe.
There is an interesting article in the latest issue of Car import Guide that talks about EU regulations regarding vehicle distribution that should come into effect later this year. Main points,
-Dealers should be able to sell more than one brand
-Retailers will be allowed to seek business in other territories and countries.
-After sales servicing will be opened up to approved independant groups such as the AA
-Manufacturers cannot limit the supply of new cars to distributors who carry out parallel imports, nor can they terminate distribution aggreements for behaviour that stimulates competition.
The article also highlights the fact that the EU wording for the proposals is deliberately vague to allow room for manoeuvre as the manufacturers start lobbying against this. Wether or not this will actually change things is anyones guess.
Cheers
Gavin
Nobles were OK apart from the fact they refused to stamp my book! You will get a headed Nobles cover sheet for the service detailing what was done by them so you will have a record of this. Matt is right - it would be illegal for the garage in Perth to refuse to service the car if it is sourced from within Europe.
There is an interesting article in the latest issue of Car import Guide that talks about EU regulations regarding vehicle distribution that should come into effect later this year. Main points,
-Dealers should be able to sell more than one brand
-Retailers will be allowed to seek business in other territories and countries.
-After sales servicing will be opened up to approved independant groups such as the AA
-Manufacturers cannot limit the supply of new cars to distributors who carry out parallel imports, nor can they terminate distribution aggreements for behaviour that stimulates competition.
The article also highlights the fact that the EU wording for the proposals is deliberately vague to allow room for manoeuvre as the manufacturers start lobbying against this. Wether or not this will actually change things is anyones guess.
Cheers
Gavin
09 May 2002, 12:08 PM
#34
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Matt, I have to pee on your bonfire but it ain't illegal for anyone to refuse to service your car.
manufacturers are not allowed to dictate that they will not service EU imports to their franchised dealers, but any dealer can make any decision that they want. It's the same with buying a car abroad - garages are at their liberty to refuse to sell you a rhd for their own reasons, but manufacturer's can't try to block 'em from doing so.
manufacturers are not allowed to dictate that they will not service EU imports to their franchised dealers, but any dealer can make any decision that they want. It's the same with buying a car abroad - garages are at their liberty to refuse to sell you a rhd for their own reasons, but manufacturer's can't try to block 'em from doing so.
09 May 2002, 01:05 PM
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I am not a lawyer but:
I would have thought under consumer law if you advertise a service of a certain kind you are legally obliged to offer it without discrimination except for "good" business reasons (granted that's a grey area)? (Is there a lawyer in the house ?) Seems like cutting off your nose to spite your face, given profit margins on servicing. Having said that I'd be concerned at the quality of service I'd get from someone who was reluctant to give it !
I would have thought under consumer law if you advertise a service of a certain kind you are legally obliged to offer it without discrimination except for "good" business reasons (granted that's a grey area)? (Is there a lawyer in the house ?) Seems like cutting off your nose to spite your face, given profit margins on servicing. Having said that I'd be concerned at the quality of service I'd get from someone who was reluctant to give it !
10 May 2002, 10:50 AM
#37
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What trade sales mean is that mine is a non-EU import, ie. Cyprus I think. No book supplied and do you think I can get Trade Sales to obtain it for me? No chance, not interested. They promised to get the original supplier invoice for me, but even that is proving elusive. If I had that aparently you can get a book.
MC
MC
10 May 2002, 05:56 PM
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Sounds like your only hope is to contact Fuji in Japan and see if you can convince them to supply you with a book - IM (Subaru UK) certainly won't let you have one [img]images/smilies/mad.gif[/img][img]images/smilies/mad.gif[/img] (and I've tried (because I've got a Dutch import and wanted a service book in English)).
Matt
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