your opions please !!!
The amount actually overcharged is just getting muddled now - it looks like it works out to £131 as Steve says.
Very different from the original claim of being charged 16 hours instead of 8 hours as quoted.
OP - if you want advice then tell us the quoted price for labour and the actual labour price on the bill.
Any other cost seems to be the cost of parts supplied and the overcharge for solenoid.
Very different from the original claim of being charged 16 hours instead of 8 hours as quoted.
OP - if you want advice then tell us the quoted price for labour and the actual labour price on the bill.
Any other cost seems to be the cost of parts supplied and the overcharge for solenoid.
many thanks for all your comments
maz
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From: @Junc 12, M40 Warwicksh; 01926 614522 CV33 9PL -Use 9GX for Satnav. South Mids Alcatek ECu dealer
OK. this is us at API and I have no reason to not to respond.
I am well known for being fair and straight with people and that is exactly what I have been with MAZ, when we eventually spoke.
He was told by my staff about the two or even 3 guys working on his car when he first rang to question the bill. [ which arrived late 'cos he'd moved house and we used the address on file here for him. ] I do not need to tie up valuable time on simple admin matters.
The car arrived on a Friday morning and needed the following doing.
Fit customer supplied turbo
Supply and fit API uprated clutch & light flywheel
Fit customer supplied exhaust system
Fit customer supplied ported headers
Fit customer supplied 3 port boost solenoid
Fit customer supplied fuel pressure regulator
Supply and fit Forge motorsport turbo boost actuator
Attempt to fit STi 8 top mount intercooler that had no fixing brackets with it.
The customer supplied turbo is noisy and we spent some time checking why.
Each of those jobs were priced individually. We did not price it as a days work. I.E. 8 x £48.00
Now that is a decent days work to get done in 8 hours as some of the jobs conflict. IE you cannot fit the headers and FPR and boost solenoid whilst the car is up in the air on the ramp. The engine needs to come off its mounts to fit the headers and with no gearbox in the car it cannot be done easily.
So, once the car was back down at ground level I put 2 guys on the car to catch up. Even so, we were faced with trying to do the top mount conversion with a start time of 4.30 pm after all other jobs were done, it's the last bit to go on.
We advised Maz over the fitting of the intercooler and what was necessary to make it happen, but ran out of time. It didn't get fitted as he only had half [ or less ] of the necessary parts to do so, including no dump valve.
The car went to Bob Rawle the next day and performed faultlessly and made good power.
The reason for the labour costs was explained by Clinton here, in my absence. I have staff to help with the workload and whilst I am on the phone or email, which is pretty much all day, every day, I ask them to answer simple questions and generally do the admin thing.
It is not necessary to talk to me about everything.
Maz was told that I had a long weekend off and was not available on the 11th June or the 14th. I had appointments elsewhere on Tuesday 15th and spoke to Maz on Wednesday 16th. Comments such as " get him to call me or I am going to trading standards " are not helpful, especially when I am not here...
I explained about the costing of that work which was priced as individual jobs. We work on ' man hours ' and if two men are working on your car on separate jobs then they are ' man hours.'
I also pointed out that one of the charges included fitting the FPR which is also no 5 minute job and that the labour had been included within the cost of one of the other jobs being done.
I also supplied the Forge actuator at a substantial trade discount to Forge List. [ funny? no mention of that ]
From the very beginning I have been advising MAZ on the parts for the conversion and many parts that were ordered, subsequently got cancelled, as he bought them elsewhere. The job sheet has more crossings out and additions than a human brain can understand. Inadvertantly we charged for the 3 port solenoid that we were due to supply, but that MAZ provided. As soon as he brought it to our attention we credited his card on 10th June.
After explaining how the bill's costings had been worked out, Maz concurred that he understood how the price had changed and as far as I am aware the matter is now closed.
I will certainly not be getting involved on an open forum with 3rd parties If there is any further dialogue it will be between Maz and APi.
But to my knowledge the matter is closed and the car is doing exactly what Maz hoped for.
David APi
I am well known for being fair and straight with people and that is exactly what I have been with MAZ, when we eventually spoke.
He was told by my staff about the two or even 3 guys working on his car when he first rang to question the bill. [ which arrived late 'cos he'd moved house and we used the address on file here for him. ] I do not need to tie up valuable time on simple admin matters.
The car arrived on a Friday morning and needed the following doing.
Fit customer supplied turbo
Supply and fit API uprated clutch & light flywheel
Fit customer supplied exhaust system
Fit customer supplied ported headers
Fit customer supplied 3 port boost solenoid
Fit customer supplied fuel pressure regulator
Supply and fit Forge motorsport turbo boost actuator
Attempt to fit STi 8 top mount intercooler that had no fixing brackets with it.
The customer supplied turbo is noisy and we spent some time checking why.
Each of those jobs were priced individually. We did not price it as a days work. I.E. 8 x £48.00
Now that is a decent days work to get done in 8 hours as some of the jobs conflict. IE you cannot fit the headers and FPR and boost solenoid whilst the car is up in the air on the ramp. The engine needs to come off its mounts to fit the headers and with no gearbox in the car it cannot be done easily.
So, once the car was back down at ground level I put 2 guys on the car to catch up. Even so, we were faced with trying to do the top mount conversion with a start time of 4.30 pm after all other jobs were done, it's the last bit to go on.
We advised Maz over the fitting of the intercooler and what was necessary to make it happen, but ran out of time. It didn't get fitted as he only had half [ or less ] of the necessary parts to do so, including no dump valve.
The car went to Bob Rawle the next day and performed faultlessly and made good power.
The reason for the labour costs was explained by Clinton here, in my absence. I have staff to help with the workload and whilst I am on the phone or email, which is pretty much all day, every day, I ask them to answer simple questions and generally do the admin thing.
It is not necessary to talk to me about everything.
Maz was told that I had a long weekend off and was not available on the 11th June or the 14th. I had appointments elsewhere on Tuesday 15th and spoke to Maz on Wednesday 16th. Comments such as " get him to call me or I am going to trading standards " are not helpful, especially when I am not here...
I explained about the costing of that work which was priced as individual jobs. We work on ' man hours ' and if two men are working on your car on separate jobs then they are ' man hours.'
I also pointed out that one of the charges included fitting the FPR which is also no 5 minute job and that the labour had been included within the cost of one of the other jobs being done.
I also supplied the Forge actuator at a substantial trade discount to Forge List. [ funny? no mention of that ]
From the very beginning I have been advising MAZ on the parts for the conversion and many parts that were ordered, subsequently got cancelled, as he bought them elsewhere. The job sheet has more crossings out and additions than a human brain can understand. Inadvertantly we charged for the 3 port solenoid that we were due to supply, but that MAZ provided. As soon as he brought it to our attention we credited his card on 10th June.
After explaining how the bill's costings had been worked out, Maz concurred that he understood how the price had changed and as far as I am aware the matter is now closed.
I will certainly not be getting involved on an open forum with 3rd parties If there is any further dialogue it will be between Maz and APi.
But to my knowledge the matter is closed and the car is doing exactly what Maz hoped for.
David APi
OK. this is us at API and I have no reason to not to respond.
I am well known for being fair and straight with people and that is exactly what I have been with MAZ, when we eventually spoke.
He was told by my staff about the two or even 3 guys working on his car when he first rang to question the bill. [ which arrived late 'cos he'd moved house and we used the address on file here for him. ] I do not need to tie up valuable time on simple admin matters.
The car arrived on a Friday morning and needed the following doing.
Fit customer supplied turbo
Supply and fit API uprated clutch & light flywheel
Fit customer supplied exhaust system
Fit customer supplied ported headers
Fit customer supplied 3 port boost solenoid
Fit customer supplied fuel pressure regulator
Supply and fit Forge motorsport turbo boost actuator
Attempt to fit STi 8 top mount intercooler that had no fixing brackets with it.
The customer supplied turbo is noisy and we spent some time checking why.
Each of those jobs were priced individually. We did not price it as a days work. I.E. 8 x £48.00
Now that is a decent days work to get done in 8 hours as some of the jobs conflict. IE you cannot fit the headers and FPR and boost solenoid whilst the car is up in the air on the ramp. The engine needs to come off its mounts to fit the headers and with no gearbox in the car it cannot be done easily.
So, once the car was back down at ground level I put 2 guys on the car to catch up. Even so, we were faced with trying to do the top mount conversion with a start time of 4.30 pm after all other jobs were done, it's the last bit to go on.
We advised Maz over the fitting of the intercooler and what was necessary to make it happen, but ran out of time. It didn't get fitted as he only had half [ or less ] of the necessary parts to do so, including no dump valve.
The car went to Bob Rawle the next day and performed faultlessly and made good power.
The reason for the labour costs was explained by Clinton here, in my absence. I have staff to help with the workload and whilst I am on the phone or email, which is pretty much all day, every day, I ask them to answer simple questions and generally do the admin thing.
It is not necessary to talk to me about everything.
Maz was told that I had a long weekend off and was not available on the 11th June or the 14th. I had appointments elsewhere on Tuesday 15th and spoke to Maz on Wednesday 16th. Comments such as " get him to call me or I am going to trading standards " are not helpful, especially when I am not here...
I explained about the costing of that work which was priced as individual jobs. We work on ' man hours ' and if two men are working on your car on separate jobs then they are ' man hours.'
I also pointed out that one of the charges included fitting the FPR which is also no 5 minute job and that the labour had been included within the cost of one of the other jobs being done.
I also supplied the Forge actuator at a substantial trade discount to Forge List. [ funny? no mention of that ]
From the very beginning I have been advising MAZ on the parts for the conversion and many parts that were ordered, subsequently got cancelled, as he bought them elsewhere. The job sheet has more crossings out and additions than a human brain can understand. Inadvertantly we charged for the 3 port solenoid that we were due to supply, but that MAZ provided. As soon as he brought it to our attention we credited his card on 10th June.
After explaining how the bill's costings had been worked out, Maz concurred that he understood how the price had changed and as far as I am aware the matter is now closed.
I will certainly not be getting involved on an open forum with 3rd parties If there is any further dialogue it will be between Maz and APi.
But to my knowledge the matter is closed and the car is doing exactly what Maz hoped for.
David APi
I am well known for being fair and straight with people and that is exactly what I have been with MAZ, when we eventually spoke.
He was told by my staff about the two or even 3 guys working on his car when he first rang to question the bill. [ which arrived late 'cos he'd moved house and we used the address on file here for him. ] I do not need to tie up valuable time on simple admin matters.
The car arrived on a Friday morning and needed the following doing.
Fit customer supplied turbo
Supply and fit API uprated clutch & light flywheel
Fit customer supplied exhaust system
Fit customer supplied ported headers
Fit customer supplied 3 port boost solenoid
Fit customer supplied fuel pressure regulator
Supply and fit Forge motorsport turbo boost actuator
Attempt to fit STi 8 top mount intercooler that had no fixing brackets with it.
The customer supplied turbo is noisy and we spent some time checking why.
Each of those jobs were priced individually. We did not price it as a days work. I.E. 8 x £48.00
Now that is a decent days work to get done in 8 hours as some of the jobs conflict. IE you cannot fit the headers and FPR and boost solenoid whilst the car is up in the air on the ramp. The engine needs to come off its mounts to fit the headers and with no gearbox in the car it cannot be done easily.
So, once the car was back down at ground level I put 2 guys on the car to catch up. Even so, we were faced with trying to do the top mount conversion with a start time of 4.30 pm after all other jobs were done, it's the last bit to go on.
We advised Maz over the fitting of the intercooler and what was necessary to make it happen, but ran out of time. It didn't get fitted as he only had half [ or less ] of the necessary parts to do so, including no dump valve.
The car went to Bob Rawle the next day and performed faultlessly and made good power.
The reason for the labour costs was explained by Clinton here, in my absence. I have staff to help with the workload and whilst I am on the phone or email, which is pretty much all day, every day, I ask them to answer simple questions and generally do the admin thing.
It is not necessary to talk to me about everything.
Maz was told that I had a long weekend off and was not available on the 11th June or the 14th. I had appointments elsewhere on Tuesday 15th and spoke to Maz on Wednesday 16th. Comments such as " get him to call me or I am going to trading standards " are not helpful, especially when I am not here...
I explained about the costing of that work which was priced as individual jobs. We work on ' man hours ' and if two men are working on your car on separate jobs then they are ' man hours.'
I also pointed out that one of the charges included fitting the FPR which is also no 5 minute job and that the labour had been included within the cost of one of the other jobs being done.
I also supplied the Forge actuator at a substantial trade discount to Forge List. [ funny? no mention of that ]
From the very beginning I have been advising MAZ on the parts for the conversion and many parts that were ordered, subsequently got cancelled, as he bought them elsewhere. The job sheet has more crossings out and additions than a human brain can understand. Inadvertantly we charged for the 3 port solenoid that we were due to supply, but that MAZ provided. As soon as he brought it to our attention we credited his card on 10th June.
After explaining how the bill's costings had been worked out, Maz concurred that he understood how the price had changed and as far as I am aware the matter is now closed.
I will certainly not be getting involved on an open forum with 3rd parties If there is any further dialogue it will be between Maz and APi.
But to my knowledge the matter is closed and the car is doing exactly what Maz hoped for.
David APi
hi david
thanks for coming on here to explain things but i have to really question some of your comments !!!!
1, can you tell me at what part of the day did you look at my noisey turbo ?? as i remember it first being noticed as your staff went to test the clutch !! and when the car came back i went home !!!
2, what parts did you say that i needed to make the intercooler fit as i remember me getting it up on your computer (carl davey fitting instructions ) and showing you !!! also a week in advance i popped in to give you the turbo to fit the actuator and i questioned you then about the intercooler to which you replied " we have lots of bits and bob,s here to fit dont worry !!! on the day when it came to fitting you said " its not going to fit unless i chuck loads of money at it !!!
3, why do you feel the need to mention that the car ran well and made good boost ??? did i mention anythink in any of my post about car not running well ?? i have never questioned the workmanship as many hundreds on here will say that it is briiliant and that includes me !!
4, do you think it is acceptable for a customer to make 8 calls in 8 days asking for you to call them ???
never at anytime was i ever told from any of your staff that you was off on a long weekend in fact when i phoned on the thursday and spoke to barbara she said you had booked the day off and she would tell you friday that i had phoned !!! when friday came i phoned again and she then replied that you had just phoned in and decided to have that day off as well !!!
you say that it was explianed clearly to me from your staff about labour costs, well all i was told is "david said labour is labour " thats all !!
5, do you think it is acceptable to charge customers for work carried out when it is yet completed ?? as i remember me paying you whilst the car was still being worked on !!! you had to get off somewhere !!!
6, you never replied to my email asking you a price and i even told you i was told £1080 plus v.a.t is that right ??? i even pm,d you on here to phone me and no reply yet you had the time to post on here !!!
7, you knew a week before work commenced on the car what was to be done !! i can appreciate your sheet being swamped with tip ex due to me sourceing parts else where but you had a week to write out another bill. you could have even done a fresh one on the day !! i remember looking at it and could not make head nor tail of it !!!
8 when you eventually returned my call i told you that i was told £1080 plus v.a.t but you never quieried that, you told me that you did a lot of work on the car !!! thats it !!
as for the pricing of the work you told me that it would be a days work !! but i dont expect for you to remeber that !! but even so if it entailed more than a days work would you not tell the customer ???
thanks maz
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From: @Junc 12, M40 Warwicksh; 01926 614522 CV33 9PL -Use 9GX for Satnav. South Mids Alcatek ECu dealer
Like I said, I am not getting into a: you said, I said, argument on an open forum. l'll write to you; either pm or Royal Mail.
I commented upon the performance to show that the work was not incompetently done. As I suspect that many readers thought was a part of the complaint. This is purely a misunderstanding about how long it takes to do a job.
David APi
I commented upon the performance to show that the work was not incompetently done. As I suspect that many readers thought was a part of the complaint. This is purely a misunderstanding about how long it takes to do a job.
David APi
True enough, best course of action is for the OP to stop speculating on the forum and get him/herself to trading standards sharpish.
Forget every response here and get someone expert to represent you Maz, everything else is speculation and could possibly undermine your position.
Forget every response here and get someone expert to represent you Maz, everything else is speculation and could possibly undermine your position.
Maz
I can see you have issues with Api, but I feel I should tell about my experiences. I recently had a major engine upgrade by Api. The communication was excellent, I was constantly updated on progress.When the time came to sort the bill there were no suprises. If there had been I would have gone over there and sorted it out with David personally. I would have no hesitation in recommending Api To anyone.
Cheers Ian
I can see you have issues with Api, but I feel I should tell about my experiences. I recently had a major engine upgrade by Api. The communication was excellent, I was constantly updated on progress.When the time came to sort the bill there were no suprises. If there had been I would have gone over there and sorted it out with David personally. I would have no hesitation in recommending Api To anyone.
Cheers Ian
Maz: On page 2, to assist you, I assessed the work at 11 hours based on what you told us. You also told us you were charged for 13 hours.
It now transpires you had a top mount intercooler fitted, from first hand experience this can just gobble up the time and is a most unattractive job to predict how long it will take. There is no mention of fitting a wastegate actuator, probably not a time consuming job but what is this about a fuel pressure regulator? As anyone who has fitted an aftermarket FPR will realise, this more than makes up the hours deficit from my previous post.
I now very much regret posting on this thread because clearly the information from you has come out in dribs and drabs and the amount of work done, 13 hours in one day clearly took more than one man on the job and in my experience when you have two men working on the same car it becomes very inefficient as they are tripping over each other when their workload conflicts.
Now we have this explanation I havn't got a clue why Peanuts could possibly think this warrants attention by Trading Standards. Read the posts from start to finish.
Certainly a lesson for me.
Now it occurs to me the Subaru workshop manual will have set times for things like clutch, turbo and headers and when the turbo and headers are done together quite a bit of time can be saved. I don't have a workshop book here or a disc but I would guess the times are something like this.
Gearbox out, replace clutch, fit flywheel. 1 man. 4-5 hours.
Replace turbo, uppipe and headers. 1 man. 3-4 hours max unless you hit problems with the uppipe but with the right equipment it will still not exceed 4 hours.
2 hours for the 3 port solenoid valve and exhaust fitting including a long skive for personal phonecalls and tea break comes to around 11 hours max.
Your Trading Standards will give you assistance and they will also have access to the workshop times. It may be that the garage in question does not want involvement with Trading Standards but you have to be firm when you speak to the garage proprietor because you will only get one shot at this and if you do not come over forcefully he may not take you seriously.
To my assessment, 11 hours at £50 is very generous.
Gearbox out, replace clutch, fit flywheel. 1 man. 4-5 hours.
Replace turbo, uppipe and headers. 1 man. 3-4 hours max unless you hit problems with the uppipe but with the right equipment it will still not exceed 4 hours.
2 hours for the 3 port solenoid valve and exhaust fitting including a long skive for personal phonecalls and tea break comes to around 11 hours max.
Your Trading Standards will give you assistance and they will also have access to the workshop times. It may be that the garage in question does not want involvement with Trading Standards but you have to be firm when you speak to the garage proprietor because you will only get one shot at this and if you do not come over forcefully he may not take you seriously.
To my assessment, 11 hours at £50 is very generous.
I now very much regret posting on this thread because clearly the information from you has come out in dribs and drabs and the amount of work done, 13 hours in one day clearly took more than one man on the job and in my experience when you have two men working on the same car it becomes very inefficient as they are tripping over each other when their workload conflicts.
Now we have this explanation I havn't got a clue why Peanuts could possibly think this warrants attention by Trading Standards. Read the posts from start to finish.
Certainly a lesson for me.
Maz: On page 2, to assist you, I assessed the work at 11 hours based on what you told us. You also told us you were charged for 13 hours.
It now transpires you had a top mount intercooler fitted, from first hand experience this can just gobble up the time and is a most unattractive job to predict how long it will take. There is no mention of fitting a wastegate actuator, probably not a time consuming job but what is this about a fuel pressure regulator? As anyone who has fitted an aftermarket FPR will realise, this more than makes up the hours deficit from my previous post.
I now very much regret posting on this thread because clearly the information from you has come out in dribs and drabs and the amount of work done, 13 hours in one day clearly took more than one man on the job and in my experience when you have two men working on the same car it becomes very inefficient as they are tripping over each other when their workload conflicts.
Now we have this explanation I havn't got a clue why Peanuts could possibly think this warrants attention by Trading Standards. Read the posts from start to finish.
Certainly a lesson for me.
It now transpires you had a top mount intercooler fitted, from first hand experience this can just gobble up the time and is a most unattractive job to predict how long it will take. There is no mention of fitting a wastegate actuator, probably not a time consuming job but what is this about a fuel pressure regulator? As anyone who has fitted an aftermarket FPR will realise, this more than makes up the hours deficit from my previous post.
I now very much regret posting on this thread because clearly the information from you has come out in dribs and drabs and the amount of work done, 13 hours in one day clearly took more than one man on the job and in my experience when you have two men working on the same car it becomes very inefficient as they are tripping over each other when their workload conflicts.
Now we have this explanation I havn't got a clue why Peanuts could possibly think this warrants attention by Trading Standards. Read the posts from start to finish.
Certainly a lesson for me.
hi harvey, thanks for your comments but i "did not" have an sti top mount fitted
and the turbo was dropped off the week before so this could b fitted.and to peanuts i will not be going to trading standards as this is not my style !!! like i said i will just move on !!!
david "i have not bad mouthed off to anyone about the work you do on cars " as i also think you guys do a good job on cars !!!
Maz
I can see you have issues with Api, but I feel I should tell about my experiences. I recently had a major engine upgrade by Api. The communication was excellent, I was constantly updated on progress.When the time came to sort the bill there were no suprises. If there had been I would have gone over there and sorted it out with David personally. I would have no hesitation in recommending Api To anyone.
Cheers Ian
I can see you have issues with Api, but I feel I should tell about my experiences. I recently had a major engine upgrade by Api. The communication was excellent, I was constantly updated on progress.When the time came to sort the bill there were no suprises. If there had been I would have gone over there and sorted it out with David personally. I would have no hesitation in recommending Api To anyone.
Cheers Ian
hi there speights
i also agree with the workmanship (very good ) and for everyone of me there will be lots and lots of people like you !!! i understand that !!!
Api surprise surprise, as advised get proper advice and go from there.at least you got great workmanship which is another surprise as its its more than i got on three ocasions
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From: @Junc 12, M40 Warwicksh; 01926 614522 CV33 9PL -Use 9GX for Satnav. South Mids Alcatek ECu dealer
I would reiterate to Maz, DO NOT CONTINUE TO POST ON HERE AS IT MAY SERIOUSLY UNDERMINE YOUR POSITION.
Get proper advise from the experts and let them take it on.
Trading standards will be able to help and if they advise remember you can often get the first solicitors visit for free or vastly reduced rates.
Do not at any point bow down to peer pressure or spurious emails.
If you have a genuine grievance then take it further until you are told legally that you do not, or until you derive satisfaction in a legal sense.
But stop posting on here about it.
Get proper advise from the experts and let them take it on.
Trading standards will be able to help and if they advise remember you can often get the first solicitors visit for free or vastly reduced rates.
Do not at any point bow down to peer pressure or spurious emails.
If you have a genuine grievance then take it further until you are told legally that you do not, or until you derive satisfaction in a legal sense.
But stop posting on here about it.
Former Sponsor
iTrader: (4)
Joined: Jul 2003
Posts: 6,377
Likes: 3
From: @Junc 12, M40 Warwicksh; 01926 614522 CV33 9PL -Use 9GX for Satnav. South Mids Alcatek ECu dealer
I would reiterate to Maz, DO NOT CONTINUE TO POST ON HERE AS IT MAY SERIOUSLY UNDERMINE YOUR POSITION.
Get proper advise from the experts and let them take it on.
Trading standards will be able to help and if they advise remember you can often get the first solicitors visit for free or vastly reduced rates.
Do not at any point bow down to peer pressure or spurious emails.
If you have a genuine grievance then take it further until you are told legally that you do not, or until you derive satisfaction in a legal sense.
But stop posting on here about it.
Get proper advise from the experts and let them take it on.
Trading standards will be able to help and if they advise remember you can often get the first solicitors visit for free or vastly reduced rates.
Do not at any point bow down to peer pressure or spurious emails.
If you have a genuine grievance then take it further until you are told legally that you do not, or until you derive satisfaction in a legal sense.
But stop posting on here about it.
Former Sponsor
iTrader: (4)
Joined: Jul 2003
Posts: 6,377
Likes: 3
From: @Junc 12, M40 Warwicksh; 01926 614522 CV33 9PL -Use 9GX for Satnav. South Mids Alcatek ECu dealer
Whats going on Luke? I find this post from you and other work we have done. I recall we repaired a dodgy synchro on the box, but as far as I am aware all is and has been OK.
Quote: Big Thanks to APi
as title really just wanted to say a big thanks to david and all the others at API who have just built and fitted my straight cut ppg kit, they have been great from the off, putting up with my emails to start with! and as my car could not be off the road for long they built a box up ready for me and then swapped it for mine whilst i waited so thanks again for a great service p.s i love the noise
David APi
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From: East london.....with my head under my bonnet.
Think this is turning in to a garage bash here.
Fair enough, mistakes were made by API. However the garage is trying to sort it privately with the OP.
Slating them further really doesn't get anyone any benefits.
I'm sure David will do his upmost to make sure Maz is happy. If not it's down to them and any solictors to deal with.
Mods i think this thread should be closed now, no???
Fair enough, mistakes were made by API. However the garage is trying to sort it privately with the OP.
Slating them further really doesn't get anyone any benefits.
I'm sure David will do his upmost to make sure Maz is happy. If not it's down to them and any solictors to deal with.
Mods i think this thread should be closed now, no???
To be honest reading the comments and even having pm'ed the o.p., this thread now seems to be favouring the garage involved and detrimenting the o.p.
Why not just keep comments to pm's after API's reply Maz?
If I wanted to add to the thread I could say whole heartedly that API are the best Subaru specialists I've ever used and that David is a goldmine of knowledge and no-obligation advice.
I believe in impartiality but the o.p. is doing no favours to himself in my (and it seems others) eyes.
No idea what Peanuts agenda is either - again it could be a PM situation with Maz IMHO
Why not just keep comments to pm's after API's reply Maz?
If I wanted to add to the thread I could say whole heartedly that API are the best Subaru specialists I've ever used and that David is a goldmine of knowledge and no-obligation advice.
I believe in impartiality but the o.p. is doing no favours to himself in my (and it seems others) eyes.
No idea what Peanuts agenda is either - again it could be a PM situation with Maz IMHO
To be honest reading the comments and even having pm'ed the o.p., this thread now seems to be favouring the garage involved and detrimenting the o.p.
Why not just keep comments to pm's after API's reply Maz?
If I wanted to add to the thread I could say whole heartedly that API are the best Subaru specialists I've ever used and that David is a goldmine of knowledge and no-obligation advice.
I believe in impartiality but the o.p. is doing no favours to himself in my (and it seems others) eyes.
No idea what Peanuts agenda is either - again it could be a PM situation with Maz IMHO
Why not just keep comments to pm's after API's reply Maz?
If I wanted to add to the thread I could say whole heartedly that API are the best Subaru specialists I've ever used and that David is a goldmine of knowledge and no-obligation advice.
I believe in impartiality but the o.p. is doing no favours to himself in my (and it seems others) eyes.
No idea what Peanuts agenda is either - again it could be a PM situation with Maz IMHO
hi there chocolate , i believe you did just add to the thread and there is no "me to peanuts p,m" situation happening at all thank you very much !!!
and as david commented to peanuts " me and maz are dealing with it " well thats the first i have heard of this as i certainly have not had any messages off david so far !!!
thanks maz
hi there chocolate , i believe you did just add to the thread and there is no "me to peanuts p,m" situation happening at all thank you very much !!!
and as david commented to peanuts " me and maz are dealing with it " well thats the first i have heard of this as i certainly have not had any messages off david so far !!!
thanks maz
and as david commented to peanuts " me and maz are dealing with it " well thats the first i have heard of this as i certainly have not had any messages off david so far !!!
thanks maz
I added to the thread in terms to say that I think you should be taking Davids advice and sorting things out privately, not goading folk into requesting PM's with regards who is "the baddy" in this thread.
If you haven't had any PMs from David then I suggest you ring him personally or PM him personally and sicuss it that way instead of blantanty (as it seems) trying to stir up trouble on this thread with repeated comments.
If I had an issues with a specialist I would talk to them or visit them first to discuss the matter (I hazard a guess that others would act in this way too). I'm gonna side with David on this one regardless of 'others' opinions as I have had 100% excellent service in the past from API. He has been 110% professional in this thread whereas you have pissed and moaned and muddled your figures to suit.
Thats my opinion and if you do not agree with it then good day to you sir.
Read my message. I DID NOT accuse YOU of anything so the defensive is not required my good man. What I was saying is that should Peanuts have something to say to YOU, he should generally P< you this and keep the conversation PRIVATE (i.e PM) so as not to come across as a mud slinger (as he is now).
I added to the thread in terms to say that I think you should be taking Davids advice and sorting things out privately, not goading folk into requesting PM's with regards who is "the baddy" in this thread.
If you haven't had any PMs from David then I suggest you ring him personally or PM him personally and sicuss it that way instead of blantanty (as it seems) trying to stir up trouble on this thread with repeated comments.
If I had an issues with a specialist I would talk to them or visit them first to discuss the matter (I hazard a guess that others would act in this way too). I'm gonna side with David on this one regardless of 'others' opinions as I have had 100% excellent service in the past from API. He has been 110% professional in this thread whereas you have pissed and moaned and muddled your figures to suit.
Thats my opinion and if you do not agree with it then good day to you sir.
I added to the thread in terms to say that I think you should be taking Davids advice and sorting things out privately, not goading folk into requesting PM's with regards who is "the baddy" in this thread.
If you haven't had any PMs from David then I suggest you ring him personally or PM him personally and sicuss it that way instead of blantanty (as it seems) trying to stir up trouble on this thread with repeated comments.
If I had an issues with a specialist I would talk to them or visit them first to discuss the matter (I hazard a guess that others would act in this way too). I'm gonna side with David on this one regardless of 'others' opinions as I have had 100% excellent service in the past from API. He has been 110% professional in this thread whereas you have pissed and moaned and muddled your figures to suit.
Thats my opinion and if you do not agree with it then good day to you sir.
,get in your car and go and sort it out face to face.
Read my message. I DID NOT accuse YOU of anything so the defensive is not required my good man. What I was saying is that should Peanuts have something to say to YOU, he should generally P< you this and keep the conversation PRIVATE (i.e PM) so as not to come across as a mud slinger (as he is now).
I added to the thread in terms to say that I think you should be taking Davids advice and sorting things out privately, not goading folk into requesting PM's with regards who is "the baddy" in this thread.
If you haven't had any PMs from David then I suggest you ring him personally or PM him personally and sicuss it that way instead of blantanty (as it seems) trying to stir up trouble on this thread with repeated comments.
If I had an issues with a specialist I would talk to them or visit them first to discuss the matter (I hazard a guess that others would act in this way too). I'm gonna side with David on this one regardless of 'others' opinions as I have had 100% excellent service in the past from API. He has been 110% professional in this thread whereas you have pissed and moaned and muddled your figures to suit.
Thats my opinion and if you do not agree with it then good day to you sir.
I added to the thread in terms to say that I think you should be taking Davids advice and sorting things out privately, not goading folk into requesting PM's with regards who is "the baddy" in this thread.
If you haven't had any PMs from David then I suggest you ring him personally or PM him personally and sicuss it that way instead of blantanty (as it seems) trying to stir up trouble on this thread with repeated comments.
If I had an issues with a specialist I would talk to them or visit them first to discuss the matter (I hazard a guess that others would act in this way too). I'm gonna side with David on this one regardless of 'others' opinions as I have had 100% excellent service in the past from API. He has been 110% professional in this thread whereas you have pissed and moaned and muddled your figures to suit.
Thats my opinion and if you do not agree with it then good day to you sir.
and after all the calls and chasing i did, your telling me to just contact david !!! well he has commented that he is sorting this out with me at present which is news to me but i will wait and see !!!
ta maz
did my actual comment say that you was acusing me ?? i was stating that we have not been pm,ing each other !!
and after all the calls and chasing i did, your telling me to just contact david !!! well he has commented that he is sorting this out with me at present which is news to me but i will wait and see !!!
ta maz
and after all the calls and chasing i did, your telling me to just contact david !!! well he has commented that he is sorting this out with me at present which is news to me but i will wait and see !!!
ta maz
Contating isnt husdty poneing or emailing, go there, talk face to face as in the olden days FFS.
I'm not ADDING any more to this thread as your aim plainly seems to be making as bigger song & dance as possible and gaining as much bad press against API as possible too
even if some of the nuts were seized
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From: @Junc 12, M40 Warwicksh; 01926 614522 CV33 9PL -Use 9GX for Satnav. South Mids Alcatek ECu dealer
Typically of invoice features in Sage software it cuts off the full line.
So it can be confusing to someone that sees just " fit exhaust and turbo " etc.
I did explain that on the phone to Maz last week.
David
right then guys ! i have today recieved a p.m off david explaining the costs and breakdown of work that happened on my car ! now i will not go into the detail of the message as that is between me and him ! i will read it again when home and happily reply to him ! stuck at work at the moment and typing on a little phone !