bren@apex

iTrader: (20)

Yep, plenty in stock and ready to go

Stevesbluewrx

iTrader: (4)

Cheers dude, Will call Friday as I get paid by then. Means the misses stays off my back for a while if I wait until then. lol

Speak to you then.

Cheers
Steve

bren@apex

iTrader: (20)

No problem

Jimmythebiz

iTrader: (1)

Hey Bren,

You have PM

Oskar

iTrader: (1)

I want to buy a set for a 5 speed MY00 Impreza GT (same as UK spec Turbo 2000). Can I send the £119 with Paypal? If so, what email is your Paypal account registred to?

bren@apex

iTrader: (20)

Oskar,

Please pm me your Paypal address and Ill forward you an invoice.

HTO4,

We dont just have that mount by itself, theyre all complete kits Im afraid

Arch

iTrader: (59)

Dan
I have a brand new on here if you are interested never fitted it when I got my 5 speed kit on the last GB.

I am also looking for just a 6 speed gearbox mount if anyone is just after the engine mounts I am sure Bren could sort us out

Floyd

iTrader: (9)

Ordered a kit yesterday afternoon and it arrived today. Brilliant. They look good too!

Many thanks.

bren@apex

iTrader: (20)

Glad you like them

Arch

iTrader: (59)

Bren do you still have the 6 speed kits in stock, I need one if you do. Will give you a phone on Monday - Thanks

bren@apex

iTrader: (20)

Yes, in stock

p1prodrive

iTrader: (3)

I paid £131 for a set of these of you Bren last week ????

Matt

bren@apex

iTrader: (20)

If you didnt ask for the special offer price then you wont have been given it. The offers on here are on here only, unless you specify that youre taking up a special offer then the sale will be treated as a normal retail sale with nornal retail prices. Did you ask for the lower price?

p1prodrive

iTrader: (3)

I told the lady on the phone i was a member of scoobynet she said that is £121 plus £10 delivery = £131

Not very happy as i did mention the fact i was a SN member what else could i do when i need the mounts ?

Feel free to pm me if you want ?

Cheers
Matt

bren@apex

iTrader: (20)

Both Ann and Louise know full well that the kits are £99 on Scoobynet. Theyre the only ladies working here.

All staff here also read back the order content and total price before completing the order. This is done specifically to allow customers to verify that theyre happy with the order and the amount before their card is charged. Did you raise the price issue at this point?

If you tell me your full name I can find out who processed your order to see what they say.

bren@apex

iTrader: (20)

I know your full name now, done a search on product sales. It was Ann that took your order. She has no recollection of you saying you were from Scoobynet, asking for the £99 price nor you questioning the total when it was read out before the order was finalised?

p1prodrive

iTrader: (3)

Bren, i was one of the very few people that stuck up for you when you were being slated on p1woc about the k sport brakes and has always found your services to be spot on.
I did tell her that it was the SN deal and then handed her over to my fiancee to pay on her credit card, so i bet she remembers that bit.!!

I have purchased from you in the past all with Group buys, why would it be any different this time ?

I was going to purchase the radiator that you have a deal on but not this time iam a customer you have lost for sure.

bren@apex

iTrader: (20)

Im just sat here stating the facts of the situation. No more. No less. Im a third party in this, having had absolutely nothing to do with the order at any point. As such Im investigating a complaint from scratch and am doing so methodically and logically to find out whats gone wrong and where. Im explaining how our systems work and how they are set up to catch problems like these.

You say youre unhappy that we have overcharged you and yet not only do my staff know about the Scoobynet discounts but they also double check that the customer is happy with the order and prices before proceeding as a catch all. If your fiancee agreed to the prices and details, not knowing any different, then that explains why it wasnt picked up at this stage.

We have tens of thousands of customers and although each and every one is highly valued there is absolutely no way that any of my staff would have any idea that youd only ordered with us on group buys and discount deals and therefore know that this specific order would automatically relate to a group buy or special offer.

I dont see any reason why you are getting upset just because Im going through the complaint to get to the root of the issue raised. I cant just run off and rant at my staff and throw money back at customers without digging into the situation first to find out whats going on.

p1prodrive

iTrader: (3)

Maybe your right ?

Keep me posted

bren@apex

iTrader: (20)

We can refund the difference irrespective of what was said, thats a given anyway. Ill get it organised. That isnt the issue. The issue is whats gone wrong with the order and thats what I need to establish.

p1prodrive

iTrader: (3)

Bren this is how it went :

Matt : Hi my names Matthew and iam a member of Scoobynet, iam wanting to buy the Hardrace mount kit that you have a deal on SN please.

Apex : ok is that a 5 speed or 6 speed ?
Matt : its a 6 speed
Apex : have you purchased anything off us before ?
Matt : yes i have, they have been deals on SN in the past
Apex : whats your name and address ?
Matt : Matt.. blah, blah
Apex : how would like to pay ?
Matt : I will pass you over to my fiancee as shes paying on her credit card for now.

Ann@apex

I took the order and do not recall you mentioning Hardrace or Scoobynet. I do know about special offers that are on here and will apply discounts when requested. I also run through orders and confirm the total amount with customers before finalising the order as this is normal practice. I do beleive this was done with your partner.

The extra charges have been refunded and the only thing I can do is apologise for the misunderstanding.

bren@apex

iTrader: (20)

Well, its sorted now and I seriously doubt my staff will ever fail to take note of any Scoobynet mention in the future so it has been productive

p1prodrive

iTrader: (3)

ok but i can assure you i have told it exact how the conversation went.

Thank you for your help Bren, will be dealing with you again no doubt.

Cheers
Matt

shaun222

are these like group n ones

bren@apex

iTrader: (20)

No probs, maybe Ann misremembered the conversation or wasnt listening properly. I dont know. I do know that my staff dont lie outright and would admit any fault made if they made it as its relatively rare so theyve no need to hide such things. Everyone makes mistakes from time to time. If she says she doesnt recollect any mention of Scoobynet then she genuingly believes it.

Going through things like this reitterates to my staff the importance of getting the details correct, its not a bad thing.

Yep.

Floyd

iTrader: (9)

On the flip side, I ordered the kit and specifically mentioned the group buy. I confirmed the price before paying. It arrived quickly so I'm happy.

bren@apex

iTrader: (20)

Good to hear

Arch

iTrader: (59)

Bren
Kit I ordered arrived pronto as always, thanks again for all the help getting these out quick