DonnieDarko

out of interest guys- how much is the original invoice made out for?

so i know how much motorpoint paid for it. if its cheap enough it may be worth forcing them to take it back, and personally importing one from liaco.

and if its for around £15599, then we KNOW its a fake, name and price!

Krg WRX

There is no price on the invoice from Malta,they say in the letter that some details have been left out for your security.

Motorpoint would not want you to know how much they paid for it.

DonnieDarko

*******! how does that help my security? and more importantly how stupid will we look sending IM a photocopy of the invoice with blanks all over it?

i just phoned IM 0121 557 2112 apparently customer services are out to lunch til 1:30pm (WTF) but the doris who answered the phone hadn't heard of this problem.

Steve vRS

This all sounds very iffy to me.

I have two questions/points.

1. Do all car manufacturers treat cars bought through motorpoint in the same way as Subaru or is IM the complicating factor here?

2. When you buy a car from Motorpoint, you are the second owner so should the warrenty not be transfered from Motorpoint to you in the same way as if you bought a nearly new car from a dealer?

Steve

Krg WRX

1. My last car was a Renault from Motorhouse,I had no problem registering the warranty with Renault UK,it is IM deciding that they do not like the competition from imports.It is only in the last month that they have started doing this.

2/ You are the second owner only on the V5,the invoice from Malta states that it was sold to you with the warranty.

wrxseeker

iTrader: (1)

Here's the original thread about the warranty issue for anyone who hasnt read it:


http://bbs.scoobynet.co.uk/showthread.php?t=463695

gubby

At the moment it is just Subaru Uk or IM. According to Motorpoint it is the idea of one person in their organisation whose bright idea this is. He must be a very unhappy individual.

I can understand IM being cheesed off with the likes of Motorpoint, Alliance et al undercutting their inflated prices but do they respond to the competition in a commercial way. No their best response they can come up with is to screw the poor sod at the end of the line. Marvellous!!

Maybe other Manufacturers are waiting in the wings and licking their lips to see what happens.

If they are allowed to get away with this and others follow suit, then I suppose it will be the end of the line for the likes of Alliance etc.

finglesham flyer

Hi everyone, brand new to scoobynet.

Since deciding to buy a Subaru a few weeks ago I've taken a lot of time to find out about best place to buy and import situation. I've also read threads both here and elsewhere about current problems with warranties (overheard in a dealer's showroom in Kent!) so I decided to ring Subaru UK last week. I spoke to a guy who obviously knew what he was talking about and had presumably had the same discussion before! Apparently all EU distributors have been told by Fuji that if they sell to an "unauthorised reseller" (quote) it would constitute a serious breach of their contract. So, as some of these suppliers (such as Motorpoint, chosen as example only!) are unauthorised then if Subaru UK continue to register these vehicles for warranty they would be seen by Fuji to be actively supporting the wrongful act of another EU distributor. And then end up in bother themselves.

I suppose it's a bit like aiding and abetting!! Anyway I'm going to bite the bullet - have ordered an 05 STi from a genuine dealer because I want the warranty and peace of mind!

Sorry to go on......

Andrew

DonnieDarko

..

DonnieDarko

OK THEN...

Just got off the phone with IM.

Apparently i have to send V5, original invoice (liaco) + Invoice (motorpoint)

It is fine for Motorpoint to sell the car to me as a second hand vehicle, but not as New.

this seems to depend on if i'm the 1st or second name on the V5 to some extent.

It *SEEMS* that if i knowingly bought a secondhand car, then it IS covered by warranty, whereas if i was sold it as NEW then i'm not.

this may mean that both Alliance + Motorpoint customers do or don't get the warranty, or even that one gets it and the other doesn't.

strangely enough i think us Motorpointers are better off in that we are 2nd owners (hence the car technically isn't new) and may be entitled to the warranty.

but if alliance buyers pretend to have bought direct, then there is no way to prove otherwise (as they are down as the only owner)

IN SUMMARY

Ok to buy direct from Malta
Ok to buy a second hand car from a supermarket (with only 5 miles on the clock)
NOT ok to buy a "NEW" car from a supermarket! (with 5 miles on the clock)

BUT What is new? is it new because it says its new on the sales invoice, or because you are owner number 1, or is it new because no other "person" has owned it before.

WHAT A LOAD OF F@CKING BOLLOCKS!!

Give me my warranty NOW!

Krg WRX

Did you tell them it was second hand then? have they accepted what you said and given you the warranty?

DonnieDarko

nope, my liaco invoice hasn't arrived yet (sometime this week) so i can't find out yet.

It seems thats the way to go though, they just aren't allowed to sell cars "as new"- weird. i guess its lawyer crap

TBH i'm starting to think i wouldn't mind getting turned down. i can't afford £300+ a month in petrol (72 mile round trip to work) mmm GT TDi Golf

Krg WRX

I have have just been on the to IM and tried that way but it did not work,just got the same story off him.So it looks like you will not get the warranty either.

DonnieDarko

he was a f#ckin w@nker! i gave him every minute detail (except reg number & name) and he said without seeing the paper work, he was just guessing and couldn't give me an answer.

its probably a case of "your name's not down, you're not coming in"
"yes i am, my name's there"
"no its not"

expatback

Have just got back from w*rk and spotted donniedarkio's last post.....if anyone at Subaru UK looks on this website you have probably not done anyone in the same boat any favours with your remarks!

Krg WRX

As I said in an earlier post Motorpoint told me this morning that Subaru Malta are trying to sort it out with Japan and that Motorpoint will honour the warranty while this is going on, and if I have any trouble with the car to get in touch with them.

For the moment it looks like we will just have wait and see what happens when someone does have a problem.

carnutter

Motorpoint have been around for how many years selling how many thousand of cars they certainly are not fly by night so you should all have faith by the looks of things its Scooby uk thats full of $hit

Krg WRX

Agreed...even if they had to pay for any repairs themselves.It would be a lot cheaper than giving refunds.

jacksdad

Evening all!!

I bought my "new" wrx in september from "AllBrandsNew". Everything else the same as DonnieDarko & Gubby, except I'm first owner.

I had my 1,000 mile service on Tuesday at main Subaru dealer and asked them their thoughts on this matter.

They said if any warranty work was to be done they would need to get authourization from Liaco in Malta, then they would happily go ahead with the work. No mention of IM!!

gubby

Well that sound like a common sense approach. If the Dealer is willing to deal Direct with Subaru Malta (After all it is they who are stumping up the warranty in the first place). Then all may be OK.

Problem is, until this is resolved we seem to own motor cars we can't sell until they are 3 years old.

gubby

Well we don't want to do that do we!!! Especially as they are bending over backwards to help us as we speak. Not.

WR 1mposter

iTrader: (1)

This ia what my local dealer told me also
I've done a few mods as well and they said if anything goes wrong we will try and repair at Liaco's cost, because they wont come over and check, and it's not coming out of IM's pockets


Also our car arrived in the UK before the 1st May which is when the EU ruling came into affect, we did'nt purchase til the end of May and the sales invioce from liaco was dated before the 1st May, got in touch with liaco explained the situation and they adjusted the date to suit.

But also liaco need written comformation that you intend to service as per
UK schedule instead of theirs, to which they will address the situation with a yes or no!!! also with fitting Prodrive parts will invalidate warranty also put it in writing !!!!!!!!!!

So the conclusion is ??????????

next time i will probably buy from a UK dealer, less hassle
or a Spec C from Litchfield Imports

firewire

I bet if you check it with companies house you will find that Simply Short Term is owned by Motorpoint or Vice Versa.

I would guess as well that the date of first registration on your log book and the date of change of ownership to your name are the same or one day apart.
It is just a scam that any lawyer will see through

As for buying second hand and the warranty being valid how can that be.
Motorpoint (as an example) are buying the cars not as personal imports but as unauthorised re-sellers. Surely just by buying it second hand doesn't mean you automatically get a warranty back. I could be wrong but I don't see how Motorpoint can transfer to you a warranty which they never were entitled to in the first place.

Thats a bit like saying you can get your virginity back.

firewire

I might be missing the point here but if Japan are trying to operate their business in a way that complies with EU law what good is Malta talking to Japan going to do? Between them they cannot change European law.

Seems to me that Malta and Motorpoint (and others) have been less than totally honest about there business, double invoicing, registering in other company names etc. Fair play if they can make a fast buck, but they shouldn't then start Bullsh!**!ng us when there little ruse is rumbled.

DonnieDarko

i phoned motorpoint sales earlier, looking to buy a(nother) new wrx. i was offered a one year motorpoint warranty, or to upgrade that to 3 years for £499

they said different cars had different warranties depending on how they obtained them, didn't make me trust them and i'd probably use a motorpoint warranty to wipe my *** with BEFORE i ran out of normal bogroll

looks like they've given up on getting warranties (for scoobies at least) - so where does that leave us? they still tell me the warranty WILL be honoured by subaru (when i phone up and don't pretend to be new business!)

firewire

For the sake of a lot of people who post on here I hope they are right in suggesting existing warranties will be honoured but I wouldn't hold my breath.
I think I would trust them about as far as I can chuck!

jasonius

iTrader: (1)

Unfortunately I have to agree with this..!

At least Alliance (Paul) have posted on this board and are trying to get to the bottom of the problem (ie being up-front about it). Not just saying "you'll be alright, trust me..!".

What's trading standards view on this matter..?

lucky_strike

I thought the relatively recent Euro law changes that stated cars sold in the European Union had to have a minimum of 2 years (I think) manufacturers warranty. As Malta and and Cyprus are now in with us this includes cars sold through dealers there, but it does make sense that claims etc. would need to go to the supplying country not to IM. I can imagine that IM are hacked off at a) the number of Euro imports being sold and b) then having to process the admin associated with registration and warranty claims for cars they have not sold - they will have man power costs associated with all this and for revenue they have not got from the sale of the car. I guess it would be a lot easier if it was Subaru themselves managing all this and not individual franchises in the countries.

Sounds like at this stage the easy answer is hoping the local Subaru dealer will work with the supplying country when claims are needed and then you never need to even think about IM again?

Also, is there something about not having to have your car serviced by the manufacturer now as well? Maybe an prime opportunity for the Scooby specialists to build some bridges with Subara in Malta and Cyprus for warranty work?

I can't see this being the end of Scooby import discounts, Subaru themselves will have an interest because ultimately it will hit their sales figures. People will not automtically buy UK models instead, they more than likely will stay at Motopoint and the others and look at something German instead...

WRX54

I am new to the site and came upon the site after having a major problem with some warranty work being undertaken. I purchased my wrx at the beginning of the year from Motorpoint in Derby but the car originally came from Liaco in Malta. I was assured that the vehicle came with a three years manufacturers warranty. And as Motorpoint had previously said the warranty booklet arrived soon after we picked up the car along with the welcome letter from Liaco detailing that the car did in fact come with a 3 years cross border warranty and that in the event of a mechanical failure the only document to be produced to the repairer would be the sales invoice which also came with the warranty booklet from malta. At no time was it mentioned that we should register the warranty with Subaru Uk.
After serveral months of trouble free motoring a rear shocker "packed in" i quickly took the car to my local Subaru dealer where we the car had been serviced on 5 other occaisions to be notified that the car is not listed on the warrnty network. i refered back to my letter from liaco and produced a copy of the Maltese sales invoice. After many weeks of sending different information to Subaru Uk including my V5, EC Conformity, copy of malta sales invoice, copy of letter from Malta. I was still not getting anywhere. I have had this week a response from Subaru Uk who have requested a copy of my Motorpoint Invoice.
To cut a long story short we have had many conversations in the last couple of days with Subaru Uk and Motorpoint. Both sides are giving conflicting information. The whole situation of the warranty issue from Subaru Uk's point of view is centred around the "Motor Block Exemption Regulation" i have tried to find more out about this on the web but without success, does anyone else no more about this? They are basically saying that Motorpoint are not allowed to sell the Subaru's which they purchase from Malta onto us the consumer as they are not an authorised Subaru dealer to do so. Therefore the warranty is void.
One source from Subaru Uk has told us today that if we have a sales invocice from Malta and a sales invocie from Motorpoint we do not have a warranty and would never have had a warranty on the vehicle. We have taken this claim to Motorpoint today who are contesting this and are waiting as we are for the letter confimring this from Subaru Uk.
We have also contacted Trading Standards as i would urge everyone to do so who is having issues with the warranty, basically they are not aware of the requirements of this Motor Block Exemption regulation but have advised us to send a letter to Motorpoint. As it was Motorpoint who sold us the vehicle with as they claimed a 3 years manufacturing warranty. We have also been told that if Motorpoint cannot secure a warranty with Subaru then we are entitled to compensation be that in the form of a smaller claim and keep the car or give them the car back and receive a full refund. Trading Standards have said they will aid us with the claim against Motorpoint if it has to come to that.
This is a really bad situation for Subaru as a whole and the unfortunate owners who have placed their trust in Motorpoint in thinking that they were buying a fully "legitimate" car from them.
If anyone can shed anymore light on this whole situation i would like to hear from you. Also is this just an issue for Subaru's as Motorpoint sell nearly every make of car - Has the warranty been an issue for new owners of these other vehicles?
One thing is for certian that as Motorpoint and Subaru battle it out it us the customer who is losing out.

I look forward to receiving your comments.

Steve vRS

I think the time has come to stop ****ing about and everyone who has bought a car through Motorpoint get a solicitor and contact trading standards.

I would start off using the Sale of Goods Act and follow that up with fraud!

Steve

PS Please can you get it sorted before next year when I may be in the market for a new car