SWRTWannabe

From The Sun...
"Harvey, who paid a total of 5,000 US dollars (£2,750) for the information and was asked for another £275 to be sent later, was told details usually cost £4.25 but he was getting a special deal."

So, normal price £4.25, "special deal", £3025.

Either there's a typo or they well and truly saw him coming

Jap2Scrap

That was for details on 1000 people, not each!

workshy_fopp

Depths of world depravity? Where would that be, Slough maybe?

TheBigMan

With all due respect (though very little needed) you can stick your comment up your ****.

I am not a racist as you so kindly "stated", however I do see the issues with certain issues relating to race. The difference between me and certain others is that I am not afraid to discuss these points.

I have NO ISSUE with the employees at the foreign call centre. Atleast they are prepared to work which is more than can be said for much of the dregs (white dregs) in this country.

My issue is with companies using these overseas call centres, paying less than a like location in the UK all to save a few £'s - with, in my personal experience, detriment to customer service.

At no point have I made ANY racist slur on the thread.

Yes, I used Bangladesh as an example. So, if I 'd have used Pakistan as an example you would have probably had a go and said "why not Bangladesh". So, just for you I will merely say "Asian" to satisfy your unnecessarily politically correct ego.

Next time you make comments, think, think again and think one last time before posting tripe. We've all posted things we later regret but in this case personal insults are utterly unjust.


As a footnote - do NOT make comments about mine, or anybody elses parents on this or any other thread. *****.

You have wound me up, congratulations - pat yourself on the back.

TheBigMan

Or Hemel Hempstead!!

OllyK

When did they outsource - when I bought my insurance with them 12 months or so ago the call centre I spoke to was in the UK, the guy on the phone was excellent, very switched on and helpful.

OllyK

My 1 experience to date with an Indian call centre was with Norwich Union. I was changing my insurance as they were not competetive when it came to renewall time. I needed confirmation of my no claims bonus and so rang to get a letter sent out.

The person in the Asian call centre didn't understand "letter confirming no claim discount" and kept saying they would post out replacement cover documents. A week later I had 5 copies (each sent separately) of my insurance cover documents and no letter about my no claims.

TheBigMan

Same situation as me. When I took out my insurance over the web (with Elephant) I had a very friendly person call me a few days later asking if I had received all my documents and if they could help further.

When i needed to change my policy, it was a different matter. My call was transferred half way around the globe to somebody who was poor at speaking English (Cyberevo - it's not there fault mate). They were reading from a script, anything I said that didn't have a pre-written answer was met with long pauses and me repeating myself over and over.

Cyberevo - I suspect it was as annoying/frustrating to the guy working there as it was for me.

Subsequently I couldn't change what I needed to change which was simply less mileage and adding a second driver.

If foreign call centres work, then ok. However in my own experience it's about as useful as a 1 legged duck trying to bury a turd on a frozen pond.

TheBigMan

Steady Olly - you're nudging the realms of Klu Klux membership with wild statements like that!!!

With regards to your experience, that sounds about right. That is my entire point.

OllyK

Yup - never had a problem with Sky, always had very good service. NTL on the other hand was 50:50, either crap or excellent, never seemed to be any middle ground.

TheBigMan

Final comment to Cyberevo: "It is better to remain silent and be thought a fool than to speak and remove all doubt".

I bid you farewell.

Mick

iTrader: (1)

I had exactly the same sort of experience with NUD. Ended up being transfered to the 'technical department' - I could understand them even less! I ended up politely telling them that I was going to put the phone down as I couldn't understand what they were saying - I do hope those calls are recorded!

Managed to get 1 car away from NU with a massively cheaper quote elsewhere... But I'm stuck with the Scoob - they are about £350 cheaper than the next cheapest quote I could get - The website is quite good though - you can get alot done through that!
Another thing I thought of is to phone the quoteline (NOT RENEWAL!) as for new quotes (surprise, surprise ) it seems to be worth paying somebody with a bit of ability and UK language skills... - not tried it yet though.

Mick

TheBigMan

I think a good conclusion is the following.

SALES - UK based call centres.

(now they have your custom)

AFTERSALES - Foreign based, on hold for many mnutes, try to be helpful but language barrier is an issue.


Hardly rocket sceince is it.

Quote from Orange adverts.....**** I 've forgot, somehting about not forgetting cubs when new ones are born. lol

Stueyb

Interesting thought though, do these banks not have a duty of care over our information and such. If they have, they should be brought to account and heavily done over. They can get rid of the call centres in india and my overdraught at the same time as a sorry

Bottomfeeder

People have such short memories.
Anyone else remember when you phoned you bank branch directly? Then we had call centers in the UK, then we had call centers in the third world...........Now all of a sudden we are being urged to swap/move banks because they have had the fantastically unique and original idea of having a call center in the UK.........

Before you know it someone else will have the spectacular idea of having account managers 'in branch'




Huge fukcing circle anyone?


Pisses me off

TheBigMan

Yeah agree there. I think NatWest saying "all UK call centres" is there admittance that the foreign call center thing did not work. It suggests a penny pinching company that is prepared to compromise quality for cost.

I wouldn't buy a Ferrari with nankang tyres on it.....

Jap2Scrap

I would if it was cheap enough.

TheBigMan

Good point....

Mick

iTrader: (1)

I can still call my bank direct 'Royal Bank of Scotland' - never had a call centre as far as I know...


Mick

Mick

iTrader: (1)

BUT - the very first thing you do would be, before even taking it for a test drive... Take the useless tyres OFF!

Mick

Dracoro

run on the rims?

Soulgirl

I have to agree. When I call to make enquires regarding my British service I fully expect to be 'serviced' in a like minded way in a language I understand.

Please, do not for one moment accuse me of being racist but I do not expect to talk to India about my British net connection.

I don't understand them, they certainly don't understand my net connection and they even have trouble reading from their script cards.

These business' might be saving millions of pounds but it doesn't give us, the customer base, confidence in the delivery of their product.

I'm sure that these foreign nationals would have complaint against their own providers if British peeps were employed to answer their helpdesks

logiclee

I'm seriously thinking of moving all my TSB accounts to NatWest. I've been with TSB for twenty years for my main accounts but I've had to use the call centre a few times recently and it's so frustrating.

I'll admit I had real problems understanding one bloke and I work with a Geordie and a Scot.
My problem was with balance transfers to Credit Cards and they didn't have a clue, even when my call was bumped up to the supervisor they said they didn't understand what I wanted.

Total ****e situation if you ask me.

Lee

jods

Barkleys was one of the first to sack English People and transfer work overseas.

It would be sweet, sweet, sweet, justice if everyone now at risk of losing their livelihood took out a "protected" CC account with them.

Then claim on it !!!