DaveBlueRA

What he and Dazza said

Except mines better than both of yours

I am a regular customer at Scoobyclinic and have spent thousands there and I must say I must say I never heard of such things before. Kev is a top bloke always there to help. He sorted me out with a problem with mine on the 27th, a bank holiday when Scoobyclinic was closed to which i was very greatful.

Erm how can they give you a definate price until the job is done? Its not as if it was straight forward job

p1doc

i go to tsl because they can get me a cheap lunch at the pub next door ...and the quality of their work,and a nosey at their new stuff!
martin

Scoobybits

Do you lot mean adam not andy?????????

i8gtmf

Just got to echo Daves comments, how many places when you turn up at stupid o'clock at night because somethings gone wrong everywheres locked up and most of the staff have gone home they unlock for you, run a diagnostic, fix the fault and send you happilly on your way

Listen to Dazza he's right ya know

ADV Detailers

Yeah I meant Adam, Dj aint he! Nice bloke. But anyway. Tired of re-itterating my point. If you all were treated like I was by kev they would have no customers. Obviously that is out of the ordinary, and its un-fortunate for me then. I didint imagine it and I will vote with my feet too, so so long SC.

tmo

Never had a problem with the guys at the clinic, will continue to use them.
Estimates have always matched the bill

Tim.

scooby-si

any1 spent more than £27.000 with them????

wanted

WTF has that got to do with anything

Ray_li

it means Si trust the clinic that much he's allowed them to do £27k worth of mods on his 22B

scoobchrissy

iTrader: (1)

Scoobyclinic Gets my vote everytime and all the time, 1 of the best by far

and i WONT GO ANYWHERE ELSE

wanted

Erm....I think that includes the car.

I don't suffer fools gladly.

New_scooby_04

iTrader: (4)

LOL I just mis-read Scooby Si's post as 27 quid!! :-)

Hmm, what does that buy you for a Scooby? :-)

27k on a 22B? WOW! That must be quite a car!!!

Best

The Gaffer

Big thanks for all the support from our customers and friends (most of our customers do become friends).

This thread has only just been brought to my attention, you take a couple of hard earnt half days off only to find that while your back is turned someone is trying to stick the knife in.

I guess the odd whinger every so often keeps you on your toes and does not allow you to become complacent. There is always two sides to a story and I would just like to say ....

1. The impreza sport in question was repaired to the customers satisfaction, who is incidentally a quality control inspector at a car factory in Burnaston.

2. It was delivered on time against all odds (Christmas week and all that).

3. It was within £55.00 of the original guestimate not bad I think when dealing with motor vehicles.

4. The sun visor due to the Christmas post did not turn up in time and the customer was advised simply to pop back up and we will fit it while he waits at a later date.

5. Side repeaters were not requested at any time which we all thought was a little strange these were offered at a cost of £21.28 plus vat which the customer refused stating he had spent enough already.

As someone has already stated no matter how hard you try you can only please some of the people some of the time but you can never please all of the people all of the time.

As I understood this matter to be resolved on Christmas Eve when the gentleman collected his sport taking away a couple of selection boxes for his kids courtesy of Scoobyclinic, an apology and explanation from myself about hitting the vat key on the calculator twice (which is not a lame excuse, I did it to DaveblueRA earlier in the week) I was however therefore quite surprised that he has posted a rather abrasive account of his Scoobyclinic experience, sad really but luckily in the minority, because anyone who really knows us is aware that every job on every car is treated like our own and dealt with personally.

I would like to take this opportunity of wishing everyone a Happy New Year.

Kev

scooby-si

ray i wish it was all on the car m8 but i wouldnt have any b*llocks left m8 lol.

ive had the same problem many years ago when i had my mini, went in for a full respray @ £900 can out with a bill for £2700

scooby-si

i would be happy with that,but the wife wouldnt lol

Ray_li

lol. sounds like Si's a bit whipped. Im only a little whipped and thats not by your wife.

If you sell the 22b cuz I want to see your new project car? Start a new thread if you did.

Ray

Happy new year

scooby-si

didnt sell m8 the missus talked me out of it lol

scooby-si

happy new year to kev and crew

taffyboyo

about hitting the vat key on the calculator twice (which is not a lame excuse, I did it to DaveblueRA earlier in the week)

you make it sound like a small error but to someone who is paying the bill its a very big one, and to do it twice in the same week is bad practice, on a possitive note it must be good publicity to have a quality control inspector say that the work done was of a very good standard!

Dazza01

Well hello Mr. Perfect s'pose you never make mistakes ?

ex-webby

Thank you for your response Kev.

It is important to note, that unlike many situations, Kev has not been on the phone to us asking us to remove this thread.

He is not trying to run away from it, and has put forward what appears (to me at least) to be a completely rational explanation for everything that's happened.

Remember, if there is one thing I've learnt from running scoobynet, there are ALWAYS two sides to every story.

Regards

webmaster

DaveBlueRA

Yep. I spent 14k

Dazza01

I dearn't even think about that one

DaveBlueRA

And I`m not done yet either

DaveBlueRA

Yep you did and i didnt come on here mardying about it. Just came up asked you about it the you adjusted it to remove the error. Simple

Danny Boy

iTrader: (2)

Hi Dave
We met up at the clininc whilst i was in for a estimate on some rear end damage.
Did you get your oil leak sorted?
14K wow, wish i didn't have to buy a house and could spend the money on the car instead!

Dan.

DaveBlueRA

Yep oil leak all sorted. The sender for me oil temp gauge was knackered and leaking. All sorted nice and quick by Scoobyclinic

Danny Boy

iTrader: (2)

Cool better than a cracked sump which u thought it was!!
Must admit my introduction to the clinic was a pleasant one and everybody was very friendly and helpful.
Looking forward to getting mine back looking straight and lovley again.
Happy new year

Dan.

CataIunya

Hitting the VAT key twice?......and twice in the last week?. How many times in the last year 100 + times? the last few years? Everyone makes mistakes but please learn from them! get yourself an new calculator a little bit of common sense would tell you the figure isnt right.

The Gaffer

If I explain the calculator thing fully it would sound lamer than it already does, but suffice to say it was only a few weeks old and had a few major keys in totally different places with the inclusion of a Euro key (DaveblueRA's mistake!).
It has since been sacrificed outside the workshop using half a litre of thinners and a match!

How our system works it would be impossible for a mistake to get to the point of invoice as they are all cross referenced 3 times, when all three agree then and only then do the figures go through for the final bill. Both these cases were pulled off working job sheets and added up with the offending calculator in a hurry, it was christmas week and we were rushed off our feet trying to get every one back in their car and hey we are only human you should have seen the mistakes our suppliers made that week. As for the calculator thing ...... truth is sometimes stranger than fiction
Kev.