Kwik Fit tyre issue
20 November 2017, 01:59 PM
#31
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Join Date: May 2005
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Thanks quattroowner,
He started off with the 75 then after the first spin he added more , then the inner edge ,then took a few off ,then on again...!
I will also add that the fitter did not remove the weights before putting the wheel on the balance machine until I mentioned to him that I don't want more adding before he took the old ones off so not sure why he didn't, but again it leads to a lack of confidence in the whole process with them.
In fact I would be better weighing in the lead now to be honest and it would pay for a new tyre..!
Appreciate the offer of looking at the wheel but im in Manchester area so Aberdeen would be a bit of a trek, but thanks anyway.
I did receive a call today actually from the Customer Service guy I spoke to on Friday ,who was asking how the car was after the fitter re-seated them on Monday which is at least appreciated.
He did say try and test it over the next few days and see how they are, and if a problem still, phone him back next week. Not sure where this may lead but if the vibration is still there then no harm in phoning him .
Will keep you guys posted.
Regards
Rob.
He started off with the 75 then after the first spin he added more , then the inner edge ,then took a few off ,then on again...!
I will also add that the fitter did not remove the weights before putting the wheel on the balance machine until I mentioned to him that I don't want more adding before he took the old ones off so not sure why he didn't, but again it leads to a lack of confidence in the whole process with them.
In fact I would be better weighing in the lead now to be honest and it would pay for a new tyre..!
Appreciate the offer of looking at the wheel but im in Manchester area so Aberdeen would be a bit of a trek, but thanks anyway.
I did receive a call today actually from the Customer Service guy I spoke to on Friday ,who was asking how the car was after the fitter re-seated them on Monday which is at least appreciated.
He did say try and test it over the next few days and see how they are, and if a problem still, phone him back next week. Not sure where this may lead but if the vibration is still there then no harm in phoning him .
Will keep you guys posted.
Regards
Rob.
20 November 2017, 06:43 PM
#32
Yep that's a good idea.
I have to phone the guy back from customers service this week.
He wanted me to see if improved after moving the tyres around the rim and re-seating them.
To be honest though, knowing that the tyre is egg shaped does not fill me with confidence.
When I drive the car , I drive it, and I need to know it wont do something unpredictable so for me they need changing.
I have to phone the guy back from customers service this week.
He wanted me to see if improved after moving the tyres around the rim and re-seating them.
To be honest though, knowing that the tyre is egg shaped does not fill me with confidence.
When I drive the car , I drive it, and I need to know it wont do something unpredictable so for me they need changing.
25 November 2017, 10:58 PM
#33
Kwik fit are correct in what they say about the warranty.
They buy the tyres off a supplier who buy them off the importer/ manufacturer who are liable.
If an end user (you) have a fault you go back to the garage who will replace it (sell you another) then contact theit supplier who will collect it from them.
The supplier then sends photos/ details to their importer/ manufacturer who will decide if they want to inspect it themselves (they will then ask for it back and inspect/ test it). Most times they trust the supplier and agree on a refund (full price minus £x for each 1mm worn) and issue this to the garage who will pass it on to the customer or refund customer direct (they have their details on a complaint for submitted with faulty tyre).
This isn't a Kwit fit scam it's what most garages do
No i don't work for Kwik fit but do deal with garages
They buy the tyres off a supplier who buy them off the importer/ manufacturer who are liable.
If an end user (you) have a fault you go back to the garage who will replace it (sell you another) then contact theit supplier who will collect it from them.
The supplier then sends photos/ details to their importer/ manufacturer who will decide if they want to inspect it themselves (they will then ask for it back and inspect/ test it). Most times they trust the supplier and agree on a refund (full price minus £x for each 1mm worn) and issue this to the garage who will pass it on to the customer or refund customer direct (they have their details on a complaint for submitted with faulty tyre).
This isn't a Kwit fit scam it's what most garages do
No i don't work for Kwik fit but do deal with garages
26 November 2017, 07:21 AM
#34
I always find that going to the store and "sharing" 
my experience with other "prospective" customers... strangely improves the customer service I receive, that along with informing them that I'm an active member on several car forums as well as various social media where I will also be sharing my experience with them.... consequently I generally receive pretty good service from most outlets. 
Which is also why I rarely buy off the internet etc, I like to see and be sure about what it is I'm getting and have a point of contact, face to face... I also usually do quite well at getting discounts or something for free this way.
my experience with other "prospective" customers... strangely improves the customer service I receive, that along with informing them that I'm an active member on several car forums as well as various social media where I will also be sharing my experience with them.... consequently I generally receive pretty good service from most outlets. Which is also why I rarely buy off the internet etc, I like to see and be sure about what it is I'm getting and have a point of contact, face to face... I also usually do quite well at getting discounts or something for free this way.
26 November 2017, 09:30 AM
#35
Kwik fit are correct in what they say about the warranty.
They buy the tyres off a supplier who buy them off the importer/ manufacturer who are liable.
If an end user (you) have a fault you go back to the garage who will replace it (sell you another) then contact theit supplier who will collect it from them.
The supplier then sends photos/ details to their importer/ manufacturer who will decide if they want to inspect it themselves (they will then ask for it back and inspect/ test it). Most times they trust the supplier and agree on a refund (full price minus £x for each 1mm worn) and issue this to the garage who will pass it on to the customer or refund customer direct (they have their details on a complaint for submitted with faulty tyre).
This isn't a Kwit fit scam it's what most garages do
No i don't work for Kwik fit but do deal with garages
They buy the tyres off a supplier who buy them off the importer/ manufacturer who are liable.
If an end user (you) have a fault you go back to the garage who will replace it (sell you another) then contact theit supplier who will collect it from them.
The supplier then sends photos/ details to their importer/ manufacturer who will decide if they want to inspect it themselves (they will then ask for it back and inspect/ test it). Most times they trust the supplier and agree on a refund (full price minus £x for each 1mm worn) and issue this to the garage who will pass it on to the customer or refund customer direct (they have their details on a complaint for submitted with faulty tyre).
This isn't a Kwit fit scam it's what most garages do
No i don't work for Kwik fit but do deal with garages
Under the law, afaik, the DEALER is your point of contact, not the manufacturer. If you buy, say, a fridge from Currys, it's Currys that honour your warranty.
26 November 2017, 10:28 AM
#36
Scooby Regular
26 November 2017, 04:03 PM
#37
I will be phoning the guy back Monday as I hadn't driven the car to check it much but it is still the same in my opinion and I cant rely on something I know is faulty so it needs to be replaced for piece of mind.