Trading standards - help and info appreciated
04 June 2016, 07:46 PM
#33
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I hope it works out for you, but how can they not have the money? you must have paid for the car and is the business run that lean they have no capital?
I would be a little nervous that they may wind the business up on the 13th and you will lose it all.
One thing to not do is sign the bad car over to them until you get your money as if they do go bump you still own the car so should be able to recover it and at least you wont have lost everything.
I would be a little nervous that they may wind the business up on the 13th and you will lose it all.
One thing to not do is sign the bad car over to them until you get your money as if they do go bump you still own the car so should be able to recover it and at least you wont have lost everything.
I have plenty of contact details etc., so that's some kind of reassurance perhaps. If not, the NSR FBI dept. will help out sourcing information!
05 June 2016, 10:25 AM
#34
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Hi,
You need to take the car back and then only hand it back to them when they give you the cash (not a cheque) on the 14th.
If anything happens to the dealership before the 14th - there is a risk that car ends up being counted as an asset of the business - rather than belonging to you.
Cheers
Steve
You need to take the car back and then only hand it back to them when they give you the cash (not a cheque) on the 14th.
If anything happens to the dealership before the 14th - there is a risk that car ends up being counted as an asset of the business - rather than belonging to you.
Cheers
Steve
05 June 2016, 10:27 AM
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Hi,
You need to take the car back and then only hand it back to them when they give you the cash (not a cheque) on the 14th.
If anything happens to the dealership before the 14th - there is a risk that car ends up being counted as an asset of the business - rather than belonging to you.
Cheers
Steve
You need to take the car back and then only hand it back to them when they give you the cash (not a cheque) on the 14th.
If anything happens to the dealership before the 14th - there is a risk that car ends up being counted as an asset of the business - rather than belonging to you.
Cheers
Steve
Cheers
05 June 2016, 11:02 AM
#36
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Small point, but no such thing as registered owner
Only registered keeper - which does not infer ownership
Ownership would need to be determined by other contractual agreement - bills of sale etc
Only registered keeper - which does not infer ownership
Ownership would need to be determined by other contractual agreement - bills of sale etc
05 June 2016, 11:07 AM
#37
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I have a receipt (with signatures) from when I bought the Fiesta in April. That I have kept here. Stamped by the garage and signed by both of us.
So in any event of winding up etc, although I think unlikely, this gives me protection of sorts. I hope I'm not being naive and I am very cynical but I don't think it's just gonna wind up and disappear with everything I have on them.
And I was offered the car back to use for a while until I am paid. But refused on the basis I won't drive it. And they've fixed several issues with it to resell, so why spend money on it if they're planning on going bust (the place is usually busy too and in a prime location).
05 June 2016, 02:29 PM
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Ah, apologies. My terminology is sometimes lacking at best!
I have a receipt (with signatures) from when I bought the Fiesta in April. That I have kept here. Stamped by the garage and signed by both of us.
So in any event of winding up etc, although I think unlikely, this gives me protection of sorts. I hope I'm not being naive and I am very cynical but I don't think it's just gonna wind up and disappear with everything I have on them.
And I was offered the car back to use for a while until I am paid. But refused on the basis I won't drive it. And they've fixed several issues with it to resell, so why spend money on it if they're planning on going bust (the place is usually busy too and in a prime location).
I have a receipt (with signatures) from when I bought the Fiesta in April. That I have kept here. Stamped by the garage and signed by both of us.
So in any event of winding up etc, although I think unlikely, this gives me protection of sorts. I hope I'm not being naive and I am very cynical but I don't think it's just gonna wind up and disappear with everything I have on them.
And I was offered the car back to use for a while until I am paid. But refused on the basis I won't drive it. And they've fixed several issues with it to resell, so why spend money on it if they're planning on going bust (the place is usually busy too and in a prime location).
Maybe I am a bit old and cynical - but I think you are being too trusting (they did sell you a car with faults, in the first place!)
If it were me, I would be happier with the car sitting on my drive awaiting a refund - rather than in their garage.
If they sell it whilst in their possession - it could get very messy (despite you being the "legal" owner).
My suggestion - pick it up on Monday, park it at your house and get the refund on the 14th.
Cheers
Steve
05 June 2016, 03:57 PM
#40
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Ah, apologies. My terminology is sometimes lacking at best!
I have a receipt (with signatures) from when I bought the Fiesta in April. That I have kept here. Stamped by the garage and signed by both of us.
So in any event of winding up etc, although I think unlikely, this gives me protection of sorts. I hope I'm not being naive and I am very cynical but I don't think it's just gonna wind up and disappear with everything I have on them.
And I was offered the car back to use for a while until I am paid. But refused on the basis I won't drive it. And they've fixed several issues with it to resell, so why spend money on it if they're planning on going bust (the place is usually busy too and in a prime location).
I have a receipt (with signatures) from when I bought the Fiesta in April. That I have kept here. Stamped by the garage and signed by both of us.
So in any event of winding up etc, although I think unlikely, this gives me protection of sorts. I hope I'm not being naive and I am very cynical but I don't think it's just gonna wind up and disappear with everything I have on them.
And I was offered the car back to use for a while until I am paid. But refused on the basis I won't drive it. And they've fixed several issues with it to resell, so why spend money on it if they're planning on going bust (the place is usually busy too and in a prime location).
No worries, I hope you get it sorted
05 June 2016, 06:28 PM
#42
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Back story is I bought a car early April and it's had lots of issues since. Bought from a garage that sells a few cars as opposed to a dedicated forecourt. Does that make any difference?
So after about 3 weeks I contacted them saying I wanted my money back as it wasn't fit for purpose. They argued I should give them chance to fix it FOC so I relented as the car is OK aside from the issues.
They had it a week, assured me it was sorted and sent me on my way.
Few weeks later and it's just as bad, even after I've shelled out on servicing and a couple sensors. So just tried calling them again and awaiting a ring back from the manager. Now I hazard I'll be fobbed off again when I ask for it fixing but fixing right.
What/where do I look regards trading standards and/or small claims? I'm angry now as I've been handed a lemon and the garage won't play ball. If I've done something untoward id take the hit on the chin and move on. But I think I've been fair and reasonable.
Advice welcome, cheers.
(Apologies for poor grammar and spelling, writing this on my phone walking to work).
So after about 3 weeks I contacted them saying I wanted my money back as it wasn't fit for purpose. They argued I should give them chance to fix it FOC so I relented as the car is OK aside from the issues.
They had it a week, assured me it was sorted and sent me on my way.
Few weeks later and it's just as bad, even after I've shelled out on servicing and a couple sensors. So just tried calling them again and awaiting a ring back from the manager. Now I hazard I'll be fobbed off again when I ask for it fixing but fixing right.
What/where do I look regards trading standards and/or small claims? I'm angry now as I've been handed a lemon and the garage won't play ball. If I've done something untoward id take the hit on the chin and move on. But I think I've been fair and reasonable.
Advice welcome, cheers.
(Apologies for poor grammar and spelling, writing this on my phone walking to work).
http://www.lancerregister.com/showthread.php?t=174917
Last edited by RS_Matt; 05 June 2016 at 06:30 PM.
13 June 2016, 02:09 PM
#44
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Just been on the phone to arrange tomorrow collecting my refund and signing the car back over. Seems all good so far.
Any burly guys wanna join me tomorrow, about 3.30? £50 cash if you need to throw a punch?
Any burly guys wanna join me tomorrow, about 3.30? £50 cash if you need to throw a punch?
13 June 2016, 07:52 PM
#45
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Hmm, ok I need a bit of advice now unless I'm misunderstanding something.
The chap who sold me the car, where I was supposed to go tomorrow to get a cash refund has messaged me this evening with what I thought he would - an excuse. Basically someone who owes him money (it's worded him not the company he works for), has let him down so tomorrow's rendezvous is looking doubtful.
He's suggested I get a hire car and he'll stand the cost until it's sorted "one day this week".
So my reply was rather snotty in that I questioned if he sold me the car or the company did. The sales receipt I have is stamped the garage and has all heir details a VAT no. on. So I have questioned why can't the garage refund me (assuming that it was their car and not his to sell?)
I have also said I will still be there at the agreed time tomorrow to sort this or I will take legal advice.
So... Where do I go from here? It's still technically my car and I own it still but they have possession currently.
I'm tempted to take a couple of mates incase this turns nasty as when I'm aggrieved I'm like a dog with a bone - I won't let go. I am however trying to sort this the best way I can.
To reiterate, I have all of the conversation as text messages, where a refund and price were agreed and I also have the original sales receipt infront of me stamped with their details and VAT no.
The chap who sold me the car, where I was supposed to go tomorrow to get a cash refund has messaged me this evening with what I thought he would - an excuse. Basically someone who owes him money (it's worded him not the company he works for), has let him down so tomorrow's rendezvous is looking doubtful.
He's suggested I get a hire car and he'll stand the cost until it's sorted "one day this week".
So my reply was rather snotty in that I questioned if he sold me the car or the company did. The sales receipt I have is stamped the garage and has all heir details a VAT no. on. So I have questioned why can't the garage refund me (assuming that it was their car and not his to sell?)
I have also said I will still be there at the agreed time tomorrow to sort this or I will take legal advice.
So... Where do I go from here? It's still technically my car and I own it still but they have possession currently.
I'm tempted to take a couple of mates incase this turns nasty as when I'm aggrieved I'm like a dog with a bone - I won't let go. I am however trying to sort this the best way I can.
To reiterate, I have all of the conversation as text messages, where a refund and price were agreed and I also have the original sales receipt infront of me stamped with their details and VAT no.
13 June 2016, 08:11 PM
#48
Good luck with it. I wouldn't go with any one. Just have confidence and go deal with it
13 June 2016, 08:57 PM
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I have a friend who works at a Lambo dealership who has sent a lot of info to arm myself with. I'll also take copies of the sales receipt.
Can I park myself across their doors etc as means of "persuading them"?
13 June 2016, 09:34 PM
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I wouldn't be so bothered, Corky, but I have already bought a replacement on my credit card so foolishly was banking on this refund to pay that. No way could I go 2+ weeks without a car when I have my son all the time and a gf that lives 55 miles away.
13 June 2016, 09:53 PM
#53
.Seems dodgy to me tbh, why would they put themselves more out of pocket to give you a hire car, easiest thing would be to just get them money by pulling out all stops.
My guess is the car probably belonged to a worker and not the company.
But it's the company's job to just refund you without excuses.
Just be firm and adamant that your coming to collect cash so they need to do whatever yo get it, not your problem.
13 June 2016, 09:55 PM
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I know, I seen it .
Seems dodgy to me tbh, why would they put themselves more out of pocket to give you a hire car, easiest thing would be to just get them money by pulling out all stops.
My guess is the car probably belonged to a worker and not the company.
But it's the company's job to just refund you without excuses.
Just be firm and adamant that your coming to collect cash so they need to do whatever yo get it, not your problem.
.Seems dodgy to me tbh, why would they put themselves more out of pocket to give you a hire car, easiest thing would be to just get them money by pulling out all stops.
My guess is the car probably belonged to a worker and not the company.
But it's the company's job to just refund you without excuses.
Just be firm and adamant that your coming to collect cash so they need to do whatever yo get it, not your problem.
If I'm wrong then fair enough but it doesn't make what's happening any better.
13 June 2016, 10:31 PM
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There's a few texts been received and sent in the last half hour or so. The guy at the garage has apologised again, claimed he'll not be there tomorrow if I turn up (sick mother in hospital which may/may not be true), so I said about a partial payment to ease my concerns. Sent acc and sort code and he claims he'll pay something ASAP when he can. I said I will turn up as planned but he insists that only he and nobody else deals with cars there.
I was tempted to ask if he's the garage owner as that's who I wanna speak with tomorrow but I've held off to keep him guessing. He's agitated that I'm still gonna turn up even if it is a blank result I get. I have possessions in the car anyway so it's an excuse to try unease him if he knows I turned up in his absence. I e definitely irked him tonight with my determination.
Another episode tomorrow!
I was tempted to ask if he's the garage owner as that's who I wanna speak with tomorrow but I've held off to keep him guessing. He's agitated that I'm still gonna turn up even if it is a blank result I get. I have possessions in the car anyway so it's an excuse to try unease him if he knows I turned up in his absence. I e definitely irked him tonight with my determination.
Another episode tomorrow!
14 June 2016, 05:53 AM
#56
There's a few texts been received and sent in the last half hour or so. The guy at the garage has apologised again, claimed he'll not be there tomorrow if I turn up (sick mother in hospital which may/may not be true), so I said about a partial payment to ease my concerns. Sent acc and sort code and he claims he'll pay something ASAP when he can. I said I will turn up as planned but he insists that only he and nobody else deals with cars there.
I was tempted to ask if he's the garage owner as that's who I wanna speak with tomorrow but I've held off to keep him guessing. He's agitated that I'm still gonna turn up even if it is a blank result I get. I have possessions in the car anyway so it's an excuse to try unease him if he knows I turned up in his absence. I e definitely irked him tonight with my determination.
Another episode tomorrow!
I was tempted to ask if he's the garage owner as that's who I wanna speak with tomorrow but I've held off to keep him guessing. He's agitated that I'm still gonna turn up even if it is a blank result I get. I have possessions in the car anyway so it's an excuse to try unease him if he knows I turned up in his absence. I e definitely irked him tonight with my determination.
Another episode tomorrow!
Not your problem.
Turn up and demand a resolution right there or then. He will either have to turn up or someone else will have to deal with it.
14 June 2016, 08:15 AM
#57
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In the event that he or they blatantly refuse to deal with it today, what legally can I do to cause them as much grief as possible. Can I leave the Fiesta in the way and take the keys for example. Or park my replacement car in the way? Refuse to leave the reception area even after closing?
I want to be awkward as possible but without breaking the law.
I want to be awkward as possible but without breaking the law.
14 June 2016, 08:35 AM
#58
In the event that he or they blatantly refuse to deal with it today, what legally can I do to cause them as much grief as possible. Can I leave the Fiesta in the way and take the keys for example. Or park my replacement car in the way? Refuse to leave the reception area even after closing?
I want to be awkward as possible but without breaking the law.
I want to be awkward as possible but without breaking the law.
They can ask you to leave and use reasonable force to remove you. However if you arent resisting fighting back etc then you can just call the police.
However it isn't illegal to trespass and you can refuse to go.
I'd be on the phone to trading standards in their reception area in front of customers, informing customers of your situation etc. On Facebook posting bad reviews and make sure they know what you are doing. But stick to facts.
Hit them where it hurts. I'm the pocket. the guy will soon turn up or allow someone else to deal with it
14 June 2016, 08:56 AM
#59
They are trying to fob you off, so stick to your guns and don't give in. Do all of the above, though don't get aggressive as they will use that to muddy the waters.
Ridiculous that only one person can perform a task in a dealership, what happens when he is on holiday or ill?!
If you fail to get a resolve today then legal action is your next step, do not be fooled again to putting it off. It's fairly straight forward and painless, if a little lengthly
Good luck!
Ridiculous that only one person can perform a task in a dealership, what happens when he is on holiday or ill?!
If you fail to get a resolve today then legal action is your next step, do not be fooled again to putting it off. It's fairly straight forward and painless, if a little lengthly
Good luck!